Does not surprise me. Honda's current range in my opinion is pretty poor, particularly so for Europe.
The EYN1 is far behind most manufacturers offerings and the Jazz, HR-V, CR-V and ZR-V are also starting to fall behind in many areas and huge sums wasted on the now dropped 0 series of EV's
They also need to sack their styling department and have a refresh.
I've had 5 Honda's over my driving life, but there is nothing in the range that I would be excited about to make me get a 6th.
Whilst the Jazz has proved to be a solid buy for me, it's beginning to get me thinking if to keep, sell or replace. However when I look at the price, I can easily buy a Renault 4 or Hyundai Inster for significantly less( Both with more than enough range for my usual short trips)
If Honda can't inspire current owners to remain with the brand, it does not look good for them.