A most unsatisfactory response to my complaint to Honda.
Thank you for contacting Honda (UK) regarding Garmin navigation update.
At Honda, we take great pride in the quality, reliability, and innovative design of our products, which are
built to provide lasting enjoyment and confidence for our valued customers.
It is therefore disheartening to hear of your disappointment, and we would like to extend our sincere
apologies for the inconvenience caused by the unavailability of the Traffic Master system.
Customer feedback is of the utmost importance to us, and we can confirm that, following valuable input
and the collection of usage data, we identified that the service provided by Garmin did not consistently
meet the high standards expected by Honda and our customers.
As a result, and in the best interest of our owners, we made the decision to discontinue the feature.
We understand your concerns and appreciate you sharing them. Based on extensive usage analysis, we
found that the majority of our customers now prefer using integrated smartphone connectivity, such as
Android Auto or Apple CarPlay, over built-in navigation.
For this reason, we have streamlined some in-built functions to align with current customer preferences and technological trends.
Please note that Honda reserves the right to make changes to vehicle functions and features when
necessary.
This is also outlined in the owner's manual, which states that available features at the time of printing
may be subject to change in the future.
We would like to sincerely apologise for any inconvenience this matter may have caused you.
Should you need assistance on any other matters, please do not hesitate to contact us, and we will be
happy to assist you where possible.
Once again, thank you for contacting Honda (UK).
Kind regards,
Marta Urszula
Honda Customer Service
I don't have a smart phone.
