Mk4 2021 Jazz Brake failure

[Lincolnshire Rambler]

Its a great pity honda can engineer an outstanding hybrid drive train and all the the very hi tech knowledge from hondas F1 hybrids along with 20 year’s evolution of fine tuning the tech ! To then have an isolated problem with the brake simulator and fail to resolve it is at complete odds with where honda should be give the effort to get to todays clever hybrids ..seriously honda you absolutely know what needs to do reengineering the brake simulator never mind just swapping them all out at no cost or inconvenience to your customers . Honda europe is staffed by morons who claim the brake simulator failure isnt  a safety defect .. lets see that one stand up in court . Would volvo corporately stand up and say that !!!

[Colstarr]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.

Colstarr, I have on order a 2024 Jazz Advance and, like you, have been following this topic and my thoughts are that Honda will have the problem sorted with later models, maybe just a bad batch have got through on early models, there have been recalls in other countrys with modified parts fitted to cure the fault, surely (hopefully) Honda will have introduced these modified parts to the production lines, when I take delivery (not long now) of my Jazz I will ask if this issue has been resolved   

I really  wish you and your new Jazz  advance  a trouble free   motoring  life.
My original  plan was to buy the new crosstar  advance  sometime towards the end of next year  .
But after reading  about owners who have suffered from this issue  ,and the attitude  of Honda  offering  a  contribution  of 40% towards the  repair  . Knowing  that faulty
Simulators are fitted, and then owners having to  chase Honda for a full refund of the  cost, put me off buying another Honda.
The Honda Jazz as also become a very expensive  small  car  now, with other manufacturers  offering  better  value for money.  I would  think that  majority of  owners  buy Honda  cars because of their  after  care and reliability.  Both of which  Honda seem to be  failing  on.
I think  you  are  probably correct   about a modified  simulator  is now fitted and should be  trouble  free.
Honda take note. It takes years to build a company  with a reputation  for reliability,  but it doesn't  take very long to ruin it. 

[Tombola]

Its a great pity honda can engineer an outstanding hybrid drive train and all the the very hi tech knowledge from hondas F1 hybrids along with 20 year’s evolution of fine tuning the tech ! To then have an isolated problem with the brake simulator and fail to resolve it is at complete odds with where honda should be give the effort to get to todays clever hybrids ..seriously honda you absolutely know what needs to do reengineering the brake simulator never mind just swapping them all out at no cost or inconvenience to your customers . Honda europe is staffed by morons who claim the brake simulator failure isnt  a safety defect .. lets see that one stand up in court . Would volvo corporately stand up and say that !!!

I would think in the countries where there has been a recall a modified brake simulator will have been fitted

[Saycol]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.

This is exactly why I parted company with my 2021 Crosstar earlier this year. I had been very happy with the car but didn’t see why I, the customer, should bear the uncertainty and potential inconvenience and cost of this brake simulator problem. So in March , 3 months before the warranty was due to expire I replaced it with a Lexus LBX. Honda have lost a customer and I expect will lose many more because of their approach to this known major fault.

[Tombola]

I wonder how many of those affected by this have reported it here  https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect

[Hector]

Do we know how many jazz were sold in Europe and how many had problems?              10 jazz, 100 jazz, 1000 jazz?     

I would not like a recall to change anything on my car, for something that has appeared on a few cars. 

I wouldn't replace the jazz with a Toyota, lexus, Renault or Mg, because I consider them technologically inferior to any Honda.   

Translate with Google translate

[Tombola]

https://www.telegraph.co.uk/cars/advice/ask-the-expert-hondas-brake-system-failure-recall-in-japan/

[Nicksey]

https://www.telegraph.co.uk/cars/advice/ask-the-expert-hondas-brake-system-failure-recall-in-japan/

Not a Telegraph subscriber, so can't read it.

[BobM]

I wonder how many of those affected by this have reported it here  https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect

This has been referred to before. From gov.uk :

A serious safety defect is something ...... that happens suddenly and without warning.

Things are not classed as a serious safety defect if ...... you’re warned about them by warning lights, noticeable changes in handling and unusual noises.

So far, all reported failures are preceeded by warning lights and messages, so probably don't meet the DVSA criteria for a "serious safety defect"

[ColinB]

I wonder how many of those affected by this have reported it here  https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect

This has been referred to before. From gov.uk :

A serious safety defect is something ...... that happens suddenly and without warning.

Things are not classed as a serious safety defect if ...... you’re warned about them by warning lights, noticeable changes in handling and unusual noises.

So far, all reported failures are preceeded by warning lights and messages, so probably don't meet the DVSA criteria for a "serious safety defect"

Honda have also stated in the letter reproduced here …
https://clubjazz.org/forum/index.php?topic=16448.msg144822#msg144822
… that this is not a safety issue.

“… we want to reassure you that this is not a safety defect.  The braking system will automatically default to a fail-safe mode which meets the braking distance regulations and ensure your vehicle can be stopped safely.
We recognise that the braking sensation will feel different, but the fail-safe mode means that your vehicle will operate with the required braking distance and stop.”

Presumably that’s what they’ll have told DVSA.

[Jazzdriver]

It would be good if Honda did a letter telling people that they will sort the problem out.  If replacement parts are not available yet, a holding letter would restore owners' faith.

[canuhelpjazz]

Please can I ask how when ordering a new 2024 Honda Jazz Elegance in Red one can ensure the interior especially the cabin roof interior will be light grey and the cloth seats grey ?
It's impossible to find a Jazz elegance on a Vertu Honda dealership locally.
The only new models available to test drive are the Advance or the Sport.
There appears to be a plethora of used Ex and Cross stars with 20 21 22 reg on the lot.
Should I assume these are models that folks. have traded in as they approach end of warranty /PCP by folks who are worried that their model may succumb to the brake problem ?
Our 2009 plate Honda Jazz manual/ petrol was written off after being hit head on by a hit and run driver whilst parked outside our home.
So we are flung into the predicament of having to buy a new car before Winter comes.
Also seriously worried about possible lack of care from Honda after sales service
Can anyone advise ?
Thankyou for any feedback

[Nicksey]

Please can I ask how when ordering a new 2024 Honda Jazz Elegance in Red one can ensure the interior especially the cabin roof interior will be light grey and the cloth seats grey ?
It's impossible to find a Jazz elegance on a Vertu Honda dealership locally.
The only new models available to test drive are the Advance or the Sport.
There appears to be a plethora of used Ex and Cross stars with 20 21 22 reg on the lot.
Should I assume these are models that folks. have traded in as they approach end of warranty /PCP by folks who are worried that their model may succumb to the brake problem ?
Our 2009 plate Honda Jazz manual/ petrol was written off after being hit head on by a hit and run driver whilst parked outside our home.
So we are flung into the predicament of having to buy a new car before Winter comes.
Also seriously worried about possible lack of care from Honda after sales service
Can anyone advise ?
Thankyou for any feedback

I wouldn't know about the Elegance interior, but there is a red Crosstar in my dealers and it has the dark interior and seat fabric. My understanding was, the dark cars came with grey interiors and the light ones got black interiors. I have the EX Style in blue beam metallic, and it is in grey. A sunlight model I looked at came with black.
As to the plethora of 21/22 plates on the forecourt, maybe just people changing at the end of the lease/finance deal.
If you are concerned, ask the dealer and put him on the spot. Surely now, the simulator failure is common knowledge amongst dealerships.

[Kremmen]

Back in the day the red, black and white got dark interiors and all the others got light interiors

I haven't looked recently but the Honda configurator should tell you what interior is available as you choose different colours

[peteo48]

Do we know how many jazz were sold in Europe and how many had problems?              10 jazz, 100 jazz, 1000 jazz?     

It's a good question and one I asked myself a few months ago. How many cars will develop this fault? In short, is this a fault I am likely to get? One in ten, one in five, every car! The answer must be out there.