Mk4 2021 Jazz Brake failure

[ColinB]

Just a guess, but it’s possible that Honda are able to identify faulty parts when they inspect the car (eg if they know the manufacturer, part/batch no. etc) and can then determine if the part needs replacing. I suspect the letter about the issue says something like “… all affected cars will be repaired FOC…”, so if they’ve inspected and determined that a car isn’t at risk they don’t need to do anything.
What does the recall database (https://www.gov.uk/check-vehicle-recall) say about your car?

[Lord Voltermore]

Canterhans. I think a 2020 car should be eligible for a free  recall replacement.  Have you owned the  car from new and know its not been replaced, perhaps by a previous owner? 

With newer cars (2023> )that are not vulnerable to the faulty part   , or earlier  cars  which have already  had it replaced  they may just quickly check the brake 'feel' is ok, with no warning lights/codes. Which your car passed.   .

You need to clarify with them whether the car has already had the simulator replaced. And if not, why not  .

[sanjays]

Guys, I'm based in Italy. I just recently purchased a used Jazz Crosstar 2021 eHEV with 85k kms (52k miles). Car is amazing! But after going through all the forums, I came across the infamous concerning issue of "Abnormal brake pedal feel and warning lamp 'on'" I looked it up and I see a recall for it. Luckily the car's got a 8 years unlimited warranty. Now, what's worrying is should I get the brake issue fixed, could this be an issue again in the future? Quite baffled also by a user who mentioned an accident previously in the thread due to failed brakes. Since its quite a critical component of a car, didn't want to put my family and public at risk - It's quite worrying and dangerous! having said that, do you guys have experience on what happens post guarantee period of Honda for the annual maintenance (generally speaking)? did you guys take it to Honda or 3rd party,  does it get expensive? Toyota for instance gives you 15 years coverage if you do the maintenance with them every year punctually and it covers the hybrid battery as well, 10 years though.

Thank you!

[canterhans]

Canterhans. I think a 2020 car should be eligible for a free  recall replacement.  Have you owned the  car from new and know its not been replaced, perhaps by a previous owner? 

With newer cars (2023> )that are not vulnerable to the faulty part   , or earlier  cars  which have already  had it replaced  they may just quickly check the brake 'feel' is ok, with no warning lights/codes. Which your car passed.   .

You need to clarify with them whether the car has already had the simulator replaced. And if not, why not  .

I am currently away, so my wife has done the comms with the garage. That does't really help as she does not 'speak the language' (by that I mean the language of cars and garages...).
We have owned the car from new and that part has not been replaced earlier. It's a 2020 model and the recall notice states that we can gave it 'repaired free of charge'. The car was in for a service last Friday and the invoice says 'vehicle checked for outstanding Recalls and PUD' and in another line 'Abnormal brake pedal feel and warning lamp 'on', mileage 24116, all OK' (the mileage at time of service was 25115, so I guess that was an error).
It does not say that a part was replaced / repaired. When my wife queried this, they said it was replaced. The total service (it was an annual service with oil changes etc plus MOT and 'vehicle health check') took not more than 3 hours (from the time she dropped it off to the time she got a message that the car could be collected).
Has anyone got any experience how long it takes to actually replace this part? I have a feeling we are being fobbed off, but before I take the garage (official Honda dealer) to task, I am looking to see if my feeling is justified and if possible collect ammunition for my discussion with them.

[RichardA]

Dealers don't always provide documentation to prove recall work has been carried out. My Honda dealer didn't when I took my Jazz in for the airbag inflator some ten years ago, though it was done outside of a scheduled service.

I took my Corolla in for recall work earlier this year and it is listed on the service history in the MyToyota App. My dad took his Hyundai Getz in for a recall some 20 years ago - I think that was ABS related - and the dealer applied a sticker in the engine bay to state the recall work had been done.

Is your car still flagged for the recall when you use the MOT History site?
https://www.gov.uk/check-mot-history

[canterhans]

.....

Is your car still flagged for the recall when you use the MOT History site?
https://www.gov.uk/check-mot-history

No, it is not. But then I did not check that site before the part was (supposedly) replaced, so I am not sure at all that this particular recall would have been flagged there. Has anyone got any data / experience with that?

Unfortunately, I only learned about that site a few days ago.

[Steve_M]

You should check your VIN here, as if the dealer completed the repair, them making the claim will remove your vehicle from the list.

https://www.honda.co.uk/cars/owners/recalls-and-updates.html

[Zaier]

Guys, I'm based in Italy. I just recently purchased a used Jazz Crosstar 2021 eHEV with 85k kms (52k miles). Car is amazing! But after going through all the forums, I came across the infamous concerning issue of "Abnormal brake pedal feel and warning lamp 'on'" I looked it up and I see a recall for it. Luckily the car's got a 8 years unlimited warranty. Now, what's worrying is should I get the brake issue fixed, could this be an issue again in the future? Quite baffled also by a user who mentioned an accident previously in the thread due to failed brakes. Since its quite a critical component of a car, didn't want to put my family and public at risk - It's quite worrying and dangerous! having said that, do you guys have experience on what happens post guarantee period of Honda for the annual maintenance (generally speaking)? did you guys take it to Honda or 3rd party,  does it get expensive? Toyota for instance gives you 15 years coverage if you do the maintenance with them every year punctually and it covers the hybrid battery as well, 10 years though.

Thank you!

I'm based in Italy too, and since two years I'm not doing maintenance at Honda anymore, due to discord with my local dealer.
I got my brake simulator recall done one month ago, without any issue with my dealer for being no longer under warranty.
I also have my service recall receipt, so I can "trust" that the recall was done.

[canterhans]

You should check your VIN here, as if the dealer completed the repair, them making the claim will remove your vehicle from the list.

https://www.honda.co.uk/cars/owners/recalls-and-updates.html

Thank you, yet another site I did not know existed.
It says there is nothing outstanding, so I am now going to assume the work was done as required.
Thank you for everyone helping with this issue!

[RichardA]

.....

Is your car still flagged for the recall when you use the MOT History site?
https://www.gov.uk/check-mot-history

No, it is not. But then I did not check that site before the part was (supposedly) replaced, so I am not sure at all that this particular recall would have been flagged there. Has anyone got any data / experience with that?

Unfortunately, I only learned about that site a few days ago.

The MOT history check should warn of any outstanding recalls straight after you enter thet reg number, but it won't tell you what the recall is for. I had to visit the Toyota forums to find out what the recall on my Corolla was for, which turned out to be a software update to the brake actuator.

(Incidentally, I spotted a 51-plate Mk1 Jazz a while back. I ran the reg through the MOT history and it was flagged for a recall; if it was for the airbag inflator, that issued around ten years ago!).