Mk4 2021 Jazz Brake failure

[Hicardo]

Well we're getting closer to a statement according to the language used.  Why on earth is it taking so long?

[Jazzdriver]

Recalls in Japan,  China and Taiwan at  least. Very annoying that Honda UK are leaving us exposed. I am having a service tomorrow and will mention this to the dealer.

[Jazzdriver]

The dealer was vague, but mentioned something about a possible announcement.

[RomanianJazz]

Would be nice for the recall to be Europe wide.

[Kremmen]

I wonder if the new parts need to be available so any recall is being phased

[dfconnolly]

Latest response on the 15 August in the ongoing saga………..

“ Dear Mr Connolly,
 
Thank you for email.
 
I am replying to your email dated 14.08.2024.
 
We are working through the points you have raised which we aim to address them next week, we apologise you have not had the response you were looking for.
 
Thank you for your continued patience.
 
Kind regards,
 
Shazaib Tariq  | Customer Relations Section Manager
Honda (UK), Cain Road, Bracknell, Berkshire, RG12 1HL, UK
Web: honda.co.uk”

Should anything positive actually precipitate from this game of email ping-pong then I will post on the forum….

Don’t hold your breath though!

[csp]

If Honda are not careful owners will find a firm of solicitors to take a Class action against Honda UK or Honda EU to force the issue of the cost of repairs, replacement cars and lack of a recall in Europe. Would Honda really want the publicity of a court case about brake issues with their cars?

[dfconnolly]

Latest response from Honda on out of warranty brake modulator………

Dear Mr. Dave Connolly,

Thank you for contacting Honda (UK), we apologise for the delay once again.
 
We acknowledge the previous forum articles that you have shared with us. At Honda, we take great pride in delivering products and services that exceed our customers' expectations. All of our customer feedback is incredibly valuable to us, and we are committed to addressing any concerns.

We are advising our customers who experience the brake simulator concern with their vehicle, to please contact their preferred Honda retailer at the earliest opportunity so that their vehicle can be booked in for diagnostics and repair.

We will work with their preferred retailer to address any cost for a repair that has been identified as being associated with the brake simulator.

Whilst internal exploration is underway on the brake simulator, we want to reassure you that this is not a safety defect.  The braking system will automatically default to a fail-safe mode which meets the braking distance regulations and ensure your vehicle can be stopped safely.

We recognise that the braking sensation will feel different, but the fail-safe mode means that your vehicle will operate with the required braking distance and stop.

We hope that this information reassures you of the safety of your Honda vehicle and that Honda (UK) will be made aware, by your preferred retailer, if your vehicle has been diagnosed with a brake simulator failure.
 
Kind regards,
 
Shazaib Tariq | Customer Relations Section Manager
Honda (UK), Cain Road, Bracknell, Berkshire, RG12 1HL, UK


I am going to write back to ascertain what “We will work with their preferred retailer to address any cost for a repair that has been identified as being associated with the brake simulator.” actually means???

The comment lacks clarity as to whether the FULL COSTS will be covered by Honda UK/EU and is subject to “interpretation”?

[Lincolnshire Rambler]

Great ! My first MOT us booked in for monday so ivwill speak with the service manager to see what they have been told by honda . I am expecting my brake simulator to be replaced for one without the latent defect which is certainly in mine and many other mk4 on this forum!

[madasafish]

Weasel words to avoid a costly mass recall.

[Lord Voltermore]

And what does   'diagnostics' mean in this context. . Will you just be told  "its ok at the moment". Will some be told "dont worry your car is not one of those known to be affected."    Or will  it include the change of software   suggested as a temporary fix   in Japan to overcome the temporary shortage of parts required to do a full recall.   This software changed the simulator fault signals from a major shutdown of the car requiring immediate attention, to a  less immediate "contact dealership" fault warning. 

My biggest concern is if the simulator  packs up whilst i am in the  middle of Europe, thousands of miles from home. With no realistic prospect of being provided with a courtesy car to continue my Journey.Or if it occurs in te UK  unable to commence a planned trip to europe.     A software change would be an improvement  if it enables me to complete the journey back  to the uk with the brakes working well enough.

And  as others have pointed out its still not a firm commitment on  the cost of repairs .   Years ago when there was a minor recall on my Toyota , (not the tanaka airbag) it was not only free, no quibbles, but they gave me a free car care kit as an apology for the inconvenience.     

[madasafish]

From the letter above "We are advising our customers who experience the brake simulator concern with their vehicle, to please contact their preferred Honda retailer at the earliest opportunity so that their vehicle can be booked in for diagnostics and repair."

In other words:
We know it is possible it may fail. We will leave you the customer in the dark so you can test it out until it fails and you can bear all the inconvenience of failure and costs of recovery.

But    "At Honda, we take great pride in delivering products and services that exceed our customers' expectations."

A contradiction in terms..absolute bull excrement.
In court ,any lawyer would point out the obvious inconsistency in both statements..
Customers do not expect to act as unpaid test beds for a fault...

May I suggest you write back in similar terms and tell them clearly it is an appalling way to treat customers.

Absolute disgrace..

A judge would laugh at them

Do not buy a car from companies who write letters like that..

[Colstarr]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.




 

[peteo48]

Good post Colstarr. I'd be bailing on my 2021 EX if it wasn't for the fact that I do a tiny mileage, am in my mid 70s and, to be fair, could manage without a car given I live on the edge of a large town with reasonable public transport links. This will be my last car.

It's a shame because the Mk4 is a great little car. I did take out the 5 year warranty when I bought the car so I'm covered until October 2026. Still doesn't mitigate the fact that the failure could happen in a seriously inconvenient place and/or time.

[Tombola]

Being the owner of a  22 registered  Honda jazz crosstar  I've been  following the  brake simulator problem  from the first  page of the reported  fault.   Although  my own car hasn't  (yet) and might never suffer from  this issue. I'm  starting to  become  concerned about the brake problem as the warranty  is coming  to an end.
Aside from  a passenger  side mirror motor replacement ( a known defect)  and a camera  recall its  been very reliable  , my car's  warranty   expires  next May.
And quite  honestly  I  thought  8 months  later from the first reported  faults there would have  been a recall  by now.

Unfortunately  we are still being  kept  in the dark  about this problem.
I have sent emails  to Honda Customer care  , with no real clarity on this problem in their  replies.
I could  pay to extend  the warranty  to cover  this brake simulator problem,  you would normally  buy extra warranty  to cover the unexpected  happening, 
But this is a known defect   that Honda should   be recalling  and correcting .
So I have decided  to  trade my crosstar  in just before  the warranty  ends.
It's  an expensive  risk I'm not  prepared to  take.
Would   I buy another Honda?, definitely not ,  unless  clarity  of  what cars are affected by this problem.
 Customer care  is now ,a couldn't care less
Keep them in the dark and feed them BS attitude.
This issue  affects all mk4 owners because no one knows 100% if their  cars are  or aren't affected.
Hopefully  a very small  batch  of cars are  affected , and most owners   will  not  suffer  this problem .
But that  not knowing  if your  car  is  one of the unlucky  one's  will always be there.

Colstarr, I have on order a 2024 Jazz Advance and, like you, have been following this topic and my thoughts are that Honda will have the problem sorted with later models, maybe just a bad batch have got through on early models, there have been recalls in other countrys with modified parts fitted to cure the fault, surely (hopefully) Honda will have introduced these modified parts to the production lines, when I take delivery (not long now) of my Jazz I will ask if this issue has been resolved