Mk4 2021 Jazz Brake failure

[Hicardo]

Well we have a European trip planned in our June 2021 Crosstar in early October.  Mine's been fine, but I take the point  that the simulator might suddenly fail.  I'm inclined to think I would be massively unlucky if the part failed in the week we travel.  If I swapped the car, something else could fail on that car, who knows.  I really hope there;'s  a recall in the next 2 months, then I will feel a bit better about this, but I still think we'll take the trip as planned.  I'll just make sure we are fully covered for breakdown.  Ive purchased an additional 2 year warranty which comes with "free" Honda European breakdown cover. 
 

[dfconnolly]

Edni,  Make sure you contact Honda Europe Customer service and if necessary go to their directors. UK/Europe Customer Service did cover all of my expenses on a 2020 Jazz. Not sure if you have read all of this thread - it will take you quite a long time - but several of us have been successful in getting Honda to cover it. Of course, as you may have seen there were recalls in China and Japan and eventually Honda should surely follow this in UK and rest of Europe, but you shouldn't wait for this!

You can find a list of directors for Honda Europe on the Company’s House Website.

I have written back to Jean-Marc Streng several times now but these are intercepted and responded to by Customer Service representatives who just issue deflective responses on his behalf!

My latest email went to the customer rep but I have Blind Copied all the directors using the @honda-eu.com


See picture for the email addresses I have tried (you’ll need to log on)

Needless to say I still await a reply!

[BobM]

Reported failure in Italy.

https://forum-quattroruote-it.translate.goog/threads/honda-e-hev-problema-allimpianto-frenante-brake-operating-simulator.147221/?_x_tr_sl=it&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=sc

[ednl]

(I don't think I can tag users to notify them? Hopefully everyone has notify on for the thread.) @Cobb2 @RA273 @"Lincolnshire Rambler" @dfconnolly

Well, the issue has been somewhat, almost, resolved. To summarise: original quoted cost to me on Friday was €2400, dealer said they tried hard and got €1100 from Honda for the part (which was apparently not the full price but 90%) leaving me with €1300. I protested and they said they'd confer; on Monday the dealer called and offered me another €400 "because you have been a faithful customer". Still €900 for me which seemed high for what, by now, I knew to be a manufacturing fault.

As an aside: the dealer kept playing: "But you're out of warranty, that's only 3 years, so Honda is fully within their rights to refuse to pay, you're lucky to get anything." (paraphrased) I could NOT get them to understand that by law, in the Netherlands there is no time limit on warranty. Inside a year, the onus is on the seller, after that on the buyer to prove whose fault it is AND to agree what is reasonable expectation. To me, 3.5 years old and less than 45,000 km sounds very reasonable to still have functioning brakes.

So on that same Monday I called Honda NL (unclear whether they are now only BeNeLux or even EU, they still have an administrative address in the NL at least). Customer service agent asked to send him mail with details, which I did with documentation from this thread: most importantly the recall info from Japan and China with literally Honda Japan saying: "inappropriate manufacturing process" and the Telegraph article. I asked for full coverage. I have no additional costs (towing etc) because the mobility service guy, not from Honda, could only diagnose it as "brake booster is out" and said it was safe to drive (turns out it wasn't....) and the dealer was nice enough to lend me a replacement Jazz for free.

So @Lincolnshire Rambler: it failed as I started up in the morning after it had been parked for a day. No indication whatsoever before that. Last service check, no issues, was Nov 2023.

This morning, Tuesday, my dealer called that Honda had contacted them with a new offer: 100% of the part cost (so apparently €1222 if €1100 is 90%) and, weirdly, "coerced" the dealer to cover most of the assembly costs, leaving me with €313 for diagnosis and miscellaneous. I have decided to take it. I still feel it is blatantly obvious that this should a full warranty issue, but I fear that Honda EU are determined to NOT cop to any fault before they're forced to by authorities. I will pay this and send a follow-up message AFTER I have my car back that it is still unsatisfactory, but I don't expect to hear anything more from them. The new part is already at the dealer and it should be fixed by the end of the week.

@RA273: dealer is Jan van Dijk in Brielle, small-time, mainly Honda but also Toyota (and anything that gets traded in). I really appreciate the time they took to handle it, how fast everything went in the middle of the holidays, and the free replacement car. But also disappointed that they couldn't come round to my point of view. (I am from Utrecht, just happened to buy there because they had a good deal on an 8 month old as-new imported car).

Edit: a few typos.

[Lincolnshire Rambler]

Thank you for your reply . It’s helpful to know the failure didnt iccur during normal breaking abd driving . Good result you have your costs covered!

[dfconnolly]

Thank you to our friend from Utrecht on reporting back about his progressive experience on the brake failure.

To date we still can’t get a simple answer from Honda-EU staff and Directors regarding any CONSISTENT RESPONSE to costings for out of warranty claims for this MANUFACTURER FAULT and owners are getting fed up trying.

Is it any wonder that Honda and its dealers are offering CASH incentives to customers to upgrade their existing vehicles. Folk are holding off as the cars have now become FAR TOO EXPENSIVE and customers confidence in RELIABILITY has gone out of the window!

[Cobb2]

Edni, Good to hear you have had some success so far and pleased you have let us know your progress. I think you are right to accept the offer at present as you probably need the car back on the road soon, but I would not give up yet on getting the remaining charges back which you should not have to pay. When my car had the problem there was a 7 week wait to get the part so I had plenty of time to chase up Honda and my dealer had been very supportive in the matter as well.

[dfconnolly]

Thank you to our friend from Utrecht on reporting back about his progressive experience on the brake failure.

To date we still can’t get a simple answer from Honda-EU staff and Directors regarding any CONSISTENT RESPONSE to costings for out of warranty claims for this MANUFACTURER FAULT and owners are getting fed up trying.

Is it any wonder that Honda and its dealers are offering CASH incentives to customers to upgrade their existing vehicles. Folk are holding off as the cars have now become FAR TOO EXPENSIVE and customers confidence in RELIABILITY has gone out of the window!

Further repetitive response from Honda Motor Europe (aka Honda (UK)……

“Thank you for contacting Honda (UK).
 
We are extremely proud of our product range and hope they bring joy to all our customers; it is disheartening to learn this has not been the case for you so far.
 
We are very sorry that you have had the need to contact us regarding this matter and would like to offer our sincerest apologies for any inconvenience that this situation may have caused.

We can confirm that we are in receipt of your email dated 12/8/2024 and we hope that you received our email dated 26/07/2024 however; if this is not the case then please accept our apologies.

We can advise that our technical specialist team within Honda UK is reviewing all reported incidents for us to be able to provide an accurate statement to our customers.

It is with regret that we are unable to give a time scale however, we understand the importance of providing a statement for our customers.
We appreciate your patience and understanding regarding this matter.
 
In the meantime, should you require any further assistance, please do not hesitate to contact us.

Once again, thank you for contacting Honda UK.
 
Kind regards,

Kaye
Customer Relations Coordinator
Honda (UK)
E: customer.headoffice@honda-eu.com
W: www.Honda.co.uk“


And the previous response 26 July…………

“ Thank you for contacting Honda UK
 
Naturally, as a Manufacturer we want you to have the best experience possible with us and it’s disappointing to learn this has not been the case.
 
At the Customer Relations Department, we manage any contact with the Senior Management Team. Please be assured that Jean-Marc has read your correspondence and has asked me to reply on his behalf.
 
We would like to apologise for the error in our previous communication and we want to be clear on the delay. Currently our technical specialist team within Honda UK are reviewing all incidents and cases for us to be able to provide an accurate statement to our customers.
 
Unfortunately, we are unable to give a time scale at this time however, we understand the importance of providing a statement for our customers and we appreciate your patience and understanding.
 
In the meantime, should you require any further assistance, please do not hesitate to contact us.
 
Once again, thank you for contacting Honda UK.
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)
E: customer.headoffice@honda-eu.com
W: www.Honda.co.uk”


I’m beginning to wonder if the senior management’s directors have been replaced with AI!

[John Ratsey]

After the outbreak of this problem in the winter and spring, there have been surprisingly few new reports of this problem. Sensibly the number should be steadily increasing. This might explain why Honda still claim to be monitoring the situation. Is there a seasonal factor? Nonetheless, Honda UK should be stockpiling the affected parts ready for the next outbreak (and telling the dealers to do the repair at Honda's expense).

[Kremmen]

From what I've picked up, right or wrong, is that after the third service brake fluid change is when it seems to be happening

My third service is next Tuesday 

[Nicksey]

From what I've picked up, right or wrong, is that after the third service brake fluid change is when it seems to be happening

My third service is next Tuesday 

I have just had my 2nd service, and noted that it was at the 3rd that the brake fluid would be changed. It will be interesting to see what happens after you have had this change.. I really hope that it doesn't make any difference for you.

[Jayt43]

From what I've picked up, right or wrong, is that after the third service brake fluid change is when it seems to be happening

My third service is next Tuesday 

I have just had my 2nd service, and noted that it was at the 3rd that the brake fluid would be changed. It will be interesting to see what happens after you have had this change.. I really hope that it doesn't make any difference for you.

Had the 3rd service & brake fluid change some 7K km ago, straight after which I took the car to Germany and back on holiday. No issues at all! If the fault ever does occur I won't be happy, but refuse to worry about it unduly.

[Hicardo]

I also had the third service in May 24, and have had no issues so far, touch wood

[Kremmen]

I'm still well within my 5 year warranty and not having the car for a while would be no problem

Sep 21 and still under 4,200 miles

The plan is to sell it before next April as I don't really need a car. Just need to finish decorating and DIY runs then that's it

Decorating on hold because I've sprained both elbows carrying too heavy stuff 

I need to remove a few doors for sanding but I've had new doors fitted and they are solid chipboard filled veneered oak which are far too heavy at the moment, even using a WinBag during removal

[dfconnolly]

Latest response from Honda to my requests as to when they are going to clarify their position n reimbursement for out of warranty claims on the brake failure issue……….

“ Dear Mr Connolly,
 
Thank you for email.
 
I am replying to your email dated 14.08.2024.
 
We are working through the points you have raised which we aim to address them next week, we apologise you have not had the response you were looking for.
 
Thank you for your continued patience.
 
Kind regards,
 
Shazaib Tariq  | Customer Relations Section Manager
Honda (UK), Cain Road, Bracknell, Berkshire, RG12 1HL, UK”

🙄 🧨…..just in case your brakes “woodn’t” work