Mk4 2021 Jazz Brake failure

[peteo48]

That's a very good point. Don't know the precise legal answer but it must be relevant surely?

[Spodric]

I am bumping this thread because it has dropped off the front page.

Due to having been abroad on my annual hols, my claim against Honda UK has remained on the to-do list. I also haven't had any further contact from Honda UK. The time has come to purse legal remedies.

[coravel]

Good thinking Spodric.  We need to keep this disaster in the public eye.

[RuthieB]

Latest reply from Honda-EU to Jean Marc Strength (CEO) 12 July……

“ hank you for contacting Jean-Marc Streng, President of Honda (UK) regarding your Honda Jazz.
 
Here at the Customer Relations Department, we manage any contact with the Senior Management Team, and we are very sorry that you have had the need to write. We would like to assure you that Jean-Marc has read your email and has asked me to reply on his behalf.
 
We extend our sincerest apologies for the delay in addressing your concerns, as we are currently awaiting an official response from Honda.
 
I assure you that we will make sure it is forwarded to you immediately upon receipt.
 
Your patience and understanding are greatly appreciated. At Honda, we are dedicated to providing exceptional service and ensuring all customer issues are resolved promptly and satisfactorily.
 
In the meantime, should you require any further assistance, please do not hesitate to contact us.
 
Thank you for contacting Honda (UK).
 
Kind regards,
 
Maysoon Ramadhan
Customer Relations Coordinator

We may have a long wait on this…..the ball appears to be lost in the long grass somewhere!

[guest334]

Yet more evidence large companies have lost it, action not woffle.

[coravel]

I'm really sorry that I didn't lease mine now.  It would be changed next March! 

[madasafish]

In a country where consumer interests come first, Honda would be fined AND forced to refit every car affected.

All the above correspondence show is an attitude of "F     you, we don't care/Profits come first"

[peteo48]

Agree with madasafish completely. It makes it worse that, in some countries, recalls have happened. Have Honda UK got too much autonomy?

[madasafish]

Agree with madasafish completely. It makes it worse that, in some countries, recalls have happened. Have Honda UK got too much autonomy?

Honda UK are pricing to maximise profits. They are the major market in Europe for Honda. They are clearly trying to maximise profit and minimise warranty costs.
No other explanation fits..

I would not buy another Honda whilst that policy exists.

[RuthieB]

Regarding’Waffle” on this subject please see “ Annual Report and Financial
S t a t e m e n t s” for “Honda Europe Limited” For the year ended 31 March 2023

Talk about adding insult to injury…….

https://www.honda.co.uk/content/dam/central/cars/sustainability/governance/Honda-Motor-Europe-Limited-31-03-2023-Final-Signed.pdf

 

[RuthieB]

In the financial report I found these comments laughing in the face of reality…..

(You’ll need to log in to see the screenshot)

 :'(

[John Ratsey]

Regarding’Waffle” on this subject please see “ Annual Report and Financial
Statements” for “Honda Europe Limited” For the year ended 31 March 2023

https://www.honda.co.uk/content/dam/central/cars/sustainability/governance/Honda-Motor-Europe-Limited-31-03-2023-Final-Signed.pdf

Which makes interesting reading. The financial numbers indicate a profit margin of about 1%. However, I suspect that's because the real profit is built into the price that Honda Japan charges Honda Europe for the items to be sold.

[Lincolnshire Rambler]

Its a pity honda Europe pay lip service to the principles that of those of honda in japan. That just becomes words in the annual company accounts of honda europe . If the build quality is good then tne warrantry claims will be small and should be addressed properly . As honda europe seem to be arguing against a fairly significant failure then it shows its a big issue which WILL carry on and hurt their reputation .  That moves customers, in many cases v loyal and long standing, away from the brand . Whatever issue arises they should rise to sort it - customer is king and the competition is growing daily for our business. Cars are a major rising cost for everyone

[Spodric]

Regarding’Waffle” on this subject please see “ Annual Report and Financial
Statements” for “Honda Europe Limited” For the year ended 31 March 2023

https://www.honda.co.uk/content/dam/central/cars/sustainability/governance/Honda-Motor-Europe-Limited-31-03-2023-Final-Signed.pdf

Which makes interesting reading. The financial numbers indicate a profit margin of about 1%. However, I suspect that's because the real profit is built into the price that Honda Japan charges Honda Europe for the items to be sold.

On page 67 there is a warranty provision of £235,755,000 which seems a very big number.

The notes say:

"In the current environment there are various potential legal claims ... including product liability claims such as vehicle safety, defective components ... that could be brought against the company. These legal claims can seek redress in various forms including compensation for damages, product recall and repair and punitive damages. Adverse decisions in any of these claims could require the company to pay substantial damages or undertake costly service actions or recall campaigns.

These litigations are subject to many uncertainties, and it is not possible to predict the outcome of any individual case with any certainty due to the complex nature of these claims. A provision will be raised for these claims when it is probable that there would be an outflow and the amount can be reasonably estimated. The directors continue to monitor the situation and status of any pending legal proceedings."

[my emphasis in bold]

It is not revealed how many pending legal proceedings they are talking about, nor the other parties involved. I am glad that the directors are monitoring the situation. I shall be sending Honda another claim for the directors to monitor. Or, preferably, decide to pay in full plus court costs.

[RuthieB]

Latest patronising response from Honda to further requests for definitive answers to the ongoing Brake Feel Simulator issue……..not impressed!

“ Thank you for contacting Honda UK
 
Naturally, as a Manufacturer we want you to have the best experience possible with us and it’s disappointing to learn this has not been the case.
 
At the Customer Relations Department, we manage any contact with the Senior Management Team. Please be assured that Jean-Marc has read your correspondence and has asked me to reply on his behalf.
 
We would like to apologise for the error in our previous communication and we want to be clear on the delay. Currently our technical specialist team within Honda UK are reviewing all incidents and cases for us to be able to provide an accurate statement to our customers.
 
Unfortunately, we are unable to give a time scale at this time however, we understand the importance of providing a statement for our customers and we appreciate your patience and understanding.
 
In the meantime, should you require any further assistance, please do not hesitate to contact us.
 
Once again, thank you for contacting Honda UK.
 
Kind regards,
 
Jack January
Customer Relations Specialist
Honda (UK)
E: customer.headoffice@honda-eu.com
W: www.Honda.co.uk*

It’s a simple matter from a customer perspective in that all folks want us a Free of Charge replacement in the event of the unit failing, don’ t really comprehend the requirement of the Technical Team within Honda UK having to review ALL INCIDENTS AND CASES which will take forever!?

Need to keep the pressure on to resolve this.