Mk4 2021 Jazz Brake failure

[Lincolnshire Rambler]

It’s almost a text book reply on how to say nothing !! I think is complete arrogance- while i intent to write myself inspite of my jazz being ok SO FAR . My concern which i cant ignore is that the brake simulator  may fail in use , especially when my wife is jazz driving

[coravel]

It's an appalling way to treat customers.  I would never buy another Honda after this. 

[peteo48]

Just endorsing the two comments above by Lincolnshire Rambler and coravel. The threat of this catastrophic failure hangs over us like the sword of Damocles. You just never know when it will occur. In the drive would be bad enough but other scenarios suggest themselves like being stuck in a pay car park. Honda UK's attitude stinks to high heaven - this is a know fault and all cars affected (not only the Jazz by all accounts) must be recalled and fitted with the replacement part.

I'm still under warranty until 2026 having bought the car on the 5 year package they were offering back in 2021 but, with a number of commitments, including hospital visits, being without the car for anything other than a few days will be massively inconvenient.

I'd never buy another Honda.

[Lincolnshire Rambler]

Sadly Honda Europe have not learned by tbe coroporate failures of diesel emmissions     - huge litigation costs for VW followed by the rest of the VAG group. Ford paying dearly for their ecoboost engine failure because of the poor design of the wet oil belts . The longer the period of time honda europe take in acting the bigger the compensation bill will be in addition to more honda customers who wont buy honda again. Clearly those markets in asia have had replacement brake simulators as they are closer to honda japan than our honda Europrean circus is .. its a completely known failure point. Sadly its going to take some accidents and fatalities before they act !

[Westy36]

Sadly Honda Europe have not learned by tbe coroporate failures of diesel emmissions     - huge litigation costs for VW followed by the rest of the VAG group. Ford paying dearly for their ecoboost engine failure because of the poor design of the wet oil belts . The longer the period of time honda europe take in acting the bigger the compensation bill will be in addition to more honda customers who wont buy honda again. Clearly those markets in asia have had replacement brake simulators as they are closer to honda japan than our honda Europrean circus is .. its a completely known failure point. Sadly its going to take some accidents and fatalities before they act !

VAG have been treating their customers abysmally for the last 15+yrs. Still not sure how they are seen as a premium product.

Your spot on with belts in oil. Lots of manufacturers have massive problems with them, and done effectively diddly squat for ages. Ford, Stelantis (PSA) etc. They are a poor design and cost huge amounts to replace. The Honda Civic 10 1.0 Turbo is £1700 to replace! 

Reputations for these things stick. Anyone old enough to remember Lancia and rust for example? This is exactly why Honda need to stop drumming their fingers, pull their digits out of their wherever and counting the flippin' pennies re the MK4 brake failure. Own up, make the recall and restore their reputation asap.

[madasafish]

Too late.
No more Hondas for me - ever.

[NoelM]

Too late.
No more Hondas for me - ever.

Same here. Made that decision last September after 30 years of purchasing only Honda cars. Quality has declined substantially and do not offer value for Money.

[Saycol]

I have been following this thread for the last three months or more and thought it time I should post my thoughts on the forum.

I (was) a proud owner of a 2020 Crosstar which I had had since new from June of that year. My first Honda and generally very pleased with it; purchased the 5 year service plan (didn’t use finance) so intended to keep it a long time. The warranty was the basic 3 years. Then this brake simulator problem started to be reported, not just here but on the Honda E forum and elsewhere.

At the time this brake simulator problem was clearly impacting numerous vehicles I had about 3 months warranty left. Should I buy an extended warranty to cover any eventuality? But then even with a warranty, it could fail at an inconvenient time, hospital visit, going on holiday and of course not just in the driveway but potentially many miles from home. Then the prospect of being without the car for several weeks whilst Honda sort the parts and an £1800 bill if I hadn’t paid for an extended warranty.

I think Honda U.K. approach to this is dire, particularly in contrast to the recall in Japan.
So, putting all of this together, the unexpected failure mode, huge cost if no warranty, inconvenience in the extreme, I decided I had no option but to part company with my Crosstar and Honda. I part exchanged it for another car 3 months ago.

Some of you might be interested in what I bought. Well, I really liked the hybrid drive of the Crosstar so this limited choice. We eventually decided on a Lexus LBX. So far, so good and a 10 year warranty included provided they service it.

I have enjoyed participating in this forum, but sadly Honda have let us down, big time. Honda no more.

[Lincolnshire Rambler]

I have test driven the new lexus just as Saycol has . I think its worth the 30k starting price as its a better quality product IMHO . The jazz is maybe +£5k over priced. I do like the design of the jazz and its hybrid delivery is arguably better than toyota and lexus -the jazz steps down the engine speed in a pseudo gear change which i have come to like . On 1st sept my three year warranty will need extending so i keep watching the posts ! If honda europe declare all brake simulators will be replaced FOC for all mark 4 models , then i will extend my warrantry and keep it . I dont want to buy another car yet but i wont keep wondering if i will or will not have such a brake simulator fail -my car is used daily and reliable motoring is so important . Ironic how many folding door mirrors have been replaced yet part of the car braking system has just shown the true value of honda europe to their customers… add your own swear words ..

[Tombola]

I assume a 2024 MY should be OK and be fitted with an updated component, pretty obvious if Honda is rectifying faulty brakes on earlier models, I hope this is the case as I am awaiting delivery of a new Advance 

[ednl]

Just wanted to add my +1 

Have just become a victim of this in the Netherlands with my Jazz hybrid mk4 of 3 years and 6 months old with 43,000 km. Dealer said he did his utmost to get some compensation from Honda and that they offered €1100 which apparently is the material cost ex VAT. I'm still up for €1300. I protested, and we're talking again on Monday but he gave me no real chance: "because I already tried hard." Info from this forum, articles and videos might be good bargaining tools.

[NoelM]

I assume a 2024 MY should be OK and be fitted with an updated component, pretty obvious if Honda is rectifying faulty brakes on earlier models, I hope this is the case as I am awaiting delivery of a new Advance

I personally wouldn’t assume anything the way Honda are at the minute

[Cobb2]

Edni,  Make sure you contact Honda Europe Customer service and if necessary go to their directors. UK/Europe Customer Service did cover all of my expenses on a 2020 Jazz. Not sure if you have read all of this thread - it will take you quite a long time - but several of us have been successful in getting Honda to cover it. Of course, as you may have seen there were recalls in China and Japan and eventually Honda should surely follow this in UK and rest of Europe, but you shouldn't wait for this!

[RA273]

Just wanted to add my +1 

Have just become a victim of this in the Netherlands with my Jazz hybrid mk4 of 3 years and 6 months old with 43,000 km. Dealer said he did his utmost to get some compensation from Honda and that they offered €1100 which apparently is the material cost ex VAT. I'm still up for €1300. I protested, and we're talking again on Monday but he gave me no real chance: "because I already tried hard." Info from this forum, articles and videos might be good bargaining tools.

Ednl, sorry to learn that your lefthand drive Jazz is also affected.
Would you mind telling me the dealer name ?, as I am also living in the Netherlands and my Jazz is from Oct 2022.
So maybe next year it's my turn....

[Lincolnshire Rambler]

Ednl, hello ! Did the brake simulator failure occur when you were driving along or when you were stationary waiting to move away ?