With all due respect to my learned friend Lord Voltermore:
.I agree I have taken a simplistic view and maybe not fully aware of exactly where the bucks stop. Honda are ultimately responsible for their contract,and any stinginess and unfair get out clauses, .Its Hondas business future and profitability that will suffer the consequences of any damage to their reputation for reliability and customer care. A strange attitude for a company who use a (past?) reputation to charge premium prices .
Honda have given TWG the deceptive title of 'Honda administration' . Its easy to think you are dealing with Honda, when in fact you may be dealing with their 'guard dogs' ,a second line of defence after the dealerships. However limited their knowledge and discretion I feel sure TWG will use the ghet out clauses s set by Honda to try and deflect as many warranty claims as possible. TWG might have special department dealing with Honda claims,and liaising with Honda, but the same staff might be variously 'Honda administration',' RAC administration' , or another car make administration, depending which phone call they answer. You still have the hurdle of getting your claim 'escalated' beyond TWG to be considered by Honda themselves. And even this is only Honda Japans third line of defence - Honda Motor Europe Ltd. If Honda chose to treat customers badly they have only themselves to blame for the consequences. And the court cases.
It reinforces my view that when a problem is big enough to endanger the whole future of a business or organisation,those executives who tried to protect their backs from any blame, or hide the facts or consequences from their superiors, or preserve short term profits, or kick the ball further down the road will eventually be held to blame for the disaster. As with the many scandals now coming to light in the UK.
I hope Honda Motor Europe are reading this thread and taking it seriously.