When I bought our 2010 Jazz 1.4 VTEC I shift just three weeks ago, it came with a two year warranty, Reading some of the members experiences with warranties and Honda dealers I must admit to being a little alarmed. Two weeks ago, I had need to do some heavy braking. The weather was foul, spray causing almost total lack of visibility. I was on the inside lane of a dual carriageway following a car with considerable distance between, leaving the idiots to barrel down the O/S lane. The car in front suddenly braked, I also braked but the car didn't seem to want to stop. It did, the car in front could see the problem I could not. A BMW minus front in the way. I will say my driver training held me in good stead that day. Having bought the car from a Honda main dealer I perhaps foolishly had not scrutinized the condition of the discs. When I did I was not impressed. I then got my local garage to put the Honda on the brake testing rolling road. All OK. He then looked at the discs. He held his counsel. That day, having to visit a sick relative some 55 miles away, called into a branch of the same dealer that supplied the car, nearby. Total lack of interest and obstructive. Boy was I worried. When I got home an E mail was sent to the supplier of the car, I was not rude but I didn't hold my punches. I was asked to take the Jazz for them to look at the brakes. On the way down, in a gale, a branch off a tree hit the bonnet, good omen or what?. However, I was met by the branch manager. They looked at the discs. All discs replaced new pads on the rear BUT I was told as the pads on the front had been replaced prior to my collecting the car, they had put those pads back on?
? I have never heard of that being done before, still there you go. On the way home a 30 plus mile journey, I noticed I had 'feel' in the brakes, they were progressive in operation and they stopped the vehicle as one would expect. No snatching. bonus was the car was considerably quieter. Moral. If they don't play ball have a go, in my E mail I said, I suppose, when i have that first free service, you will tell me I need new discs and pads. Perhaps they were the magic words, I know not. I now have to sort out the dent in the bonnet. I understand the not interested branch is to receive a visit from the Boss!!!! Sorry to be long winded but Honda is quite interested in keeping it's reputation, so if you have a problem and they aren't interested just get your facts together and don't back down, after all a warranty is just what it says, a warranty against problems. It also begs the question, why was this work not done before. My thoughts. If the dealer had done the work before the car was sold, it was out of his margin. This way Honda pays. Another thought, the rolling road said the brakes were up to MOT standard and yet in practice the brakes were useless. I understand that several years back the government removed the 'condition of the discs' as a failure point from the MOT Here I experienced just how dangerous that could have been. I am hoping the Jazz will live up to it's reputation re reliability, I would prefer not to have any more 'problems' over warranty.
