Mk4 2021 Jazz Brake failure

[Lord Voltermore]

The thing that left me perplexed is that they told me to bring both car keys, because maybe they have to do a software update of the control unit and they don't know if they have to update the keys too.

You will  often be speaking to someone in service reception more knowledgeable in office administration than technical skills. The job is relatively new to them as well and they may be playing it  safe .They may typically ask for  both keys for some other jobs.    (For instance I am usually reminded to bring the locking wheel nut key  to a service)    The Technicians  probably know its not necessary 

[chicksee]

Went to collect courtesy car this morning and asked if they wanted both keys (for my 2020 Crosstar) but they said no not needed.

[Wonder]

The thing that left me perplexed is that they told me to bring both car keys, because maybe they have to do a software update of the control unit and they don't know if they have to update the keys too.

You will  often be speaking to someone in service reception more knowledgeable in office administration than technical skills. The job is relatively new to them as well and they may be playing it  safe .They may typically ask for  both keys for some other jobs.    (For instance I am usually reminded to bring the locking wheel nut key  to a service)    The Technicians  probably know its not necessary

Yes, it's probably like that, I think like you

[Wonder]

Went to collect courtesy car this morning and asked if they wanted both keys (for my 2020 Crosstar) but they said no not needed.

In confirmation of what he wrote Lord Voltermore

[Wonder]

2020 MS Jazz here.
Honda Italy website says that my car is affected by the recall.
As I'm no longer doing Honda maintenance, due to the local Honda dealer charging me for job that he hasn't done, I'll wait the official recall letter.

Hi,
you make me a little worried, since you write from Italy.
Without naming names, is it a garage in Northern Italy? (obviously if you want to answer)

[Zaier]

No, I'm in Tuscany.

[pauly58]

After my first post a lot has happened. My dealer had trouble finding the problem despite me telling him it was text book simulator, I e mailed him some facts from the forum & he contacted Honda Ireland Warranty Manager who seemed to know of the problem so simulator was ordered, it took a week to arrive here in Cork. It took longer than they expected to fit & we collected the car yesterday afternoon.
My wife has totally lost confidence in the car & wants it gone. This was compounded by her having a hospital appointment on the Thursday, after a years wait, & the car failing the day before. A courtesy car was provided by Enterprise who said Honda would only pay for three days, but they agreed to extend that. Enterprise were hopeless & failed to deliver the car to us on the day agreed.
I don't really know who is to blame for all this, did Honda Japan not inform their importers of the problem, & if they did why was the dealer network not told. When the full factory recall is finally announced the tabloid press will have field day you can imagine the headlines. Thanks to all members for reporting all the details & finally, if Honda think the car is safe to drive when the simulator has failed they should back that up with some testing facts as I think Spodric said. Very disappointing & the car came back with greasy finger prints on & the dash cam disconnected.

[Wonder]

No, I'm in Tuscany.

Thanks for the reply,
I hope yours is just an isolated case

[Lincolnshire Rambler]

At my last service ,50,000 miles i asked the service receptionist if they had done any brake simulator swaps -they had been informed by honda uk affected owners would be written to advising them of the issue . In due course they would be carrying out warrantry replacement .

[Nicksey]

At my last service ,50,000 miles i asked the service receptionist if they had done any brake simulator swaps -they had been informed by honda uk affected owners would be written to advising them of the issue . In due course they would be carrying out warrantry replacement .

I know you are local to me, and we share the same dealership. My 2022 Jazz has the PS VIN, so would expect to receive a letter at some point.

Your mention though of 'warranty replacement' is a tad disconcerting. Does this mean that only simulators that fail within the warranty period will be replaced?

I ask because there is no guarantee that the part will fail within that period.. I am sure within this thread there is an owner who's failure was 5 years from new.

[chicksee]

Mine was 4 1/2 years old when it happened, I did have the extended 5 year warranty and dealer informed after contacting Honda that this was covered at no cost to me.
Its now at the dealers awaiting the part, worse thing is though it will be a minimum of a 8 week wait for it.

[kfman]

Update on my 2020 Crosstar brake simulator problem, went into dealers on the 8th Jan, told part not available until 17th Feb then told 20th Feb now gone back to 6th March. At least now they have a courtesy car available for me tomorrow.
For anyone who’s had this done, how long did you have to wait? Also any problems since?

Hi there，I reported the car problem to the agent on 30 Dec and asked me to wait till 7th Feb. I called them  to check on 7th Feb and they said it wasn't arrived yet and asked me to call again this morning on 10 Feb and now said 14th Feb to call again to try my luck. It's been very frustrating.  l dont know how long i have to wait. Then I called to UK Honda to report my case. And unfortunately, they said they would check the delivery but nothing guarranteed.  So so disappointing.

[davejazz]

At my last service ,50,000 miles i asked the service receptionist if they had done any brake simulator swaps -they had been informed by honda uk affected owners would be written to advising them of the issue . In due course they would be carrying out warrantry replacement .

I know you are local to me, and we share the same dealership. My 2022 Jazz has the PS VIN, so would expect to receive a letter at some point.

Your mention though of 'warranty replacement' is a tad disconcerting. Does this mean that only simulators that fail within the warranty period will be replaced?

I ask because there is no guarantee that the part will fail within that period.. I am sure within this thread there is an owner who's failure was 5 years from new.

I have the PS VIN also, collected May 22, and I wonder, if amongst the hundreds of postings relating to this, if anyone has noticed, what the youngest vehicle affected has been?

[chicksee]

Bought mine mid June 2020, brake problem started 5th Jan this year

[davejazz]

Bought mine mid June 2020, brake problem started 5th Jan this year

Sorry to hear that chicksee, but I was interested in the youngest vehicles affected.