Mk4 2021 Jazz Brake failure

[Kremmen]

We have dealers like that

Of course they are aware but are staying silent either voluntarily or by decree

[Lord Voltermore]

I do wonder if Honda are still following a policy of trying to minimise publicity of the problem in those   countries where the number of failures ,and especially the level of  customer awareness and complaints, are relatively small.
From Hondas  point of view the fewer owners worldwide  demanding immediate action the better . 
It could also mean they might delay notifying some customers (including in the UK) that a recall programme
is underway  when parts become  available .   This would minimise complaints about the length of delay.

On my Toyota Yaris  I had to wait something like 2 years (may have been more) between receiving a 'when parts are available' letter before the Takata airbag was actually replaced.

[coldstart]

Where did you get these VIN ranges from? I've not heard anything about the recall in the Netherlands. I spoke to my local Honda dealer some time back about the brake simulator issues discussed and they weren't even aware. They figured it would just be a UK only issue somehow caused by the right hand drive but I see other people indicate that Honda Spain is also reaching out to them.

Sorry, I'd rather not disclose my source (as Honda has classified the information "confidential" - wtf?)

This issue possibly affects (tens of) thousands of Honda e:HEV cars (not limited to the model Jazz!), so I can understand when Honda goes about this carefully: The spare parts are scarce and a premature global recall would only up frustration amongst customers and dealerships.

Please put on a dealership-hat for a moment: There is a recall out for many vehicules and you have no spare parts at your disposal but potentially dozens or even hundreds of affected customers standing at your door...

So, Honda probably issues the information letters to dealerships and owners according to market share - who knows?

[Lord Voltermore]

The Uk recall has probably been hastened by the UK Government DVSA (driver and vehicle standards agency) Recall notification and their contact with Honda.   Which would have been initiated as a result referrals by customers , mostly readers of forums like this one       Could it be that, for a change, the uk government is better organised than some other countries ?   

I can fully understand Hondas dilemma in managing the availability of parts if there is sudden massive demand.  And also that  service managers  and similar staff at dealerships might occasionally be complicit in feigning ignorance or making false denials  when confronted by knowledgeable customers. Some may have been mislead themselves by senior management.  Some  so uncomfortable in deceiving you they might  tell the truth on a 'confidential' basis. I'd be willing to wait for a recall  as long as I know an actual failure would be repaired quickly free of charge.

What I really hate is when CEO's etc get massive bonuses  for their skills in preserving shareholders profits  by ripping off customers.    Not saying thats happened at Honda but there are a lot of companies and organisations  where employees must be very uncomfortable with the morality of how they are expected to deal with customers.
 

[chicksee]

I知 getting quite stressed now 
Having had the break simulator problem and taken it in for repair, (confirmed after diagnostics test) the dealer rang me yesterday to inform me that Honda have informed them that this is not covered by the extended warranty (which I have) but they will be contacting Honda again on Monday and mentioned a possible good will reduction.
I said surely this should be covered under the extra 2 years warranty I have but they said they will come back to me on Monday.

[Kremmen]

The brake simulator is a manufacturing defect and should be covered

[Nicksey]

I知 getting quite stressed now 
Having had the break simulator problem and taken it in for repair, (confirmed after diagnostics test) the dealer rang me yesterday to inform me that Honda have informed them that this is not covered by the extended warranty (which I have) but they will be contacting Honda again on Monday and mentioned a possible good will reduction.
I said surely this should be covered under the extra 2 years warranty I have but they said they will come back to me on Monday.

Don't stand for it. Show them all the forum postings, as well as the GOV.UK notice. Secondly, the extended warranty is just that.. an extended warranty! It isn't wear and tear, it is a recognised and well documented manufacturing fault.

[John Ratsey]

I知 getting quite stressed now 
Having had the break simulator problem and taken it in for repair, (confirmed after diagnostics test) the dealer rang me yesterday to inform me that Honda have informed them that this is not covered by the extended warranty (which I have) but they will be contacting Honda again on Monday and mentioned a possible good will reduction.
I said surely this should be covered under the extra 2 years warranty I have but they said they will come back to me on Monday.

Never mind the warranty (although this should be covered by the extended warranty) and point out that there's a recall. Is this another dealer who is blissfully unaware of the situation regarding the brake simulator failure?

Use the generic recall search as the data for individual vehicles may not have been updated https://www.check-vehicle-recalls.service.gov.uk/recall-type/vehicle/make .

[chicksee]

They had looked at that but said the Crosstar does not have a recall apart from a camera fault, nothing to do with the brakes.

[coldstart]

I知 getting quite stressed now 
Having had the break simulator problem and taken it in for repair, (confirmed after diagnostics test) the dealer rang me yesterday to inform me that Honda have informed them that this is not covered by the extended warranty (which I have) but they will be contacting Honda again on Monday and mentioned a possible good will reduction.
I said surely this should be covered under the extra 2 years warranty I have but they said they will come back to me on Monday.

For crying out loud(ly)! I can't believe Honda UK (or your dealership) is negating responsibility for this issue!
Plus: You even have the extended five years warranty! - I think this is the time you should involve a good lawyer and let them sue the hell out of your dealership!

It is a well known fact that Honda will issue the official recall only after the spare parts become widely available!

Your dealership should run a full diagnostic and send it in to Honda for an early warranty replacement!

Don't stand for their bullshit!!

[Leedsfan]

I知 getting quite stressed now 
Having had the break simulator problem and taken it in for repair, (confirmed after diagnostics test) the dealer rang me yesterday to inform me that Honda have informed them that this is not covered by the extended warranty (which I have) but they will be contacting Honda again on Monday and mentioned a possible good will reduction.
I said surely this should be covered under the extra 2 years warranty I have but they said they will come back to me on Monday.

Surely the Crosstar is a derivative model of a generic Honda Jazz E:HEV?

I will certainly be taking this position if I have the misfortune of brake simulator problems.

[Lincolnshire Rambler]

The crosstar has identical drive train as its same on all mark 4 models - the upgrade to the poweroutput is a result of software updates to later faceliftd models. Believe the honda e has identical brake simulator as jazz ?
Change your honda dealer away to one who actually has customer care !!

[Cobb2]

Chicksee- mine was a July 2020 Crosstar and at the time was out of warranty but after much contact with Honda UK and my local dealership who were very supportive all was carried out free of charge. I was offered a courtesy car but didnt need it then. At the time when I reported it to DVSA last Spring, it was not considered technically to be a safety risk because there were warnings not to drive it on the screen. However, Honda know there is a problem so be persistent in every way you can. You should not be out of pocket at all - a partial goodwill gesture is not sufficient on something which is clearly a manufacturing fault and despite technicalities, I do personally consider it a safety issue.

[chicksee]

Thanks all for your reply痴
I will wait until tomorrow to see what they have to say, in the mean time I would appreciate any phone numbers/email addresses to contact if they tell me I have to pay and the problem is not covered by the extended warranty.
Thanks in advance.

[Lord Voltermore]

In the UK at least  the  'Honda' warranties are administered by an independent warranty providing company . Their business model is much like Insurance.,. They provide the staff to handle warranty  claims (submitted by Dealerships) , customer enquiries etc . They  save HONDA money on staffing costs and also by rejecting as many claims as possible, often on technicalities and infringements of the small print .    Many warranty claims never go beyond rejection by this company.  Honda themselves act almost like a  next level court of appeal. And should take responsibility and liability  for the cost  once its acknowledged there is a manufacturing fault.
To be fair Honda are not alone in administering warranties in this way .Several other car manufacturers do the same.

Its Honda who's reputation is at stake, and have an obligation to comply with the DVSA recall. Not the warranty company who act as their first line of defence.   I am  astonished that it appears the independent  warranty company are still  rejecting Brake simulator claims, and that Honda dealerships are accepting this.
 
Make sure you Complain to Honda themselves.  NOT  "Honda administration" in Gloucestershire who are in reality the independent company.

Complain to  -  The  customer relations manager, Honda Europe trading as Honda UK , Customer relations Department, Cain Road, Berkshire  RG12 1HL     Tel 0345 200 8000    (mon -fri 9-5)   

Email customer.serviceuk@honda-eu.com

Or to The Motor Ombudsman  ,71 Great Peter Street, London SW1P 2BN