Mk4 2021 Jazz Brake failure

[Cobb2]

CtrAltDel. Having had the brake simulator problem which eventually was sorted out very satisfactorily, admittedly after a number of weeks, by my dealer and Honda UK customer service, I would still consider a Honda Jazz Crosstar an excellent car and in a different league to previous models. Of course there is increasingly complicated technology with more modern cars so I would say still go ahead if you like the car and how it drives, but make sure you negotiate an extended warranty.  That could, of course,  apply to most cars and not just Honda..

[Tox Laximus]

Hi Everyone,

Yesterday (30/05/2024) our Jazz was showing brake warnings, ABS disabled, brake pedal went to the floor causing reduced braking.

AA guy came and instead of connecting a OBD2 he decided to drive it on the road for 3 miles, he came back saying it was ok, I asked did you do an emergency stop, he said no, he tried fobbing us off but we had none of it and he towed the car to Marshall Honda (Narborough).

That's it for now, will update as soon as we know more.

I understand there has been a recall in Japan but nowhere else?

[Cobb2]

Tox Laximus.  No recall here in Europe yet as far as I am aware and I am still waiting to hear from DVSA about my communication to them. However, if you have time there is lots of information and some advice on this long thread which you may find helpful if you need to discuss it with your dealer. I eventually did find my dealer and Honda UK customer service very helpful but not all people have had this experience.

[Spodric]

Tox Laximus - sorry to read that you are the latest Jazz owner to join the brake simulator failure club.

Is your Jazz still covered by the warranty? Much will depend on that. I hope your dealer lets you have a loan car.

If you have read the entire thread you will have seen that Honda (UK)'s customer relations and dealer customer care of suffering Jazz owners is inconsistent to say the least. Full reimbursement of repair cost and car hire on a goodwill basis at the generous end of the scale, and outright rejection of claims or somewhat limited contributions at the other end. Somewhere in the middle lies actual warranty repairs.

Good luck.

[Tox Laximus]

Tox Laximus - sorry to read that you are the latest Jazz owner to join the brake simulator failure club.

Is your Jazz still covered by the warranty? Much will depend on that. I hope your dealer lets you have a loan car.

If you have read the entire thread you will have seen that Honda (UK)'s customer relations and dealer customer care of suffering Jazz owners is inconsistent to say the least. Full reimbursement of repair cost and car hire on a goodwill basis at the generous end of the scale, and outright rejection of claims or somewhat limited contributions at the other end. Somewhere in the middle lies actual warranty repairs.

Good luck.

An extended 1 year warranty was purchased last September (£300), what is of concern is this topic has over a quarter of a million views since January, that suggests there are a lot of Honda owners with brake problems.

Sites like this are so important and I have to say good job people.

[Cobb2]

_

[Cobb2]

Tox Laximus- If you have got the warranty you should be OK and hopefully the wait should not be so long as some of us have waited for the part. As far as the numbers reading this post I suspect it is many of us coming back to it again and again to see how people are getting on rather than a quarter of a million different people but i expect one of the moderators would know more about this. However, I would not be surprised if there are at least one hundred or more occurences of this fault in the UK.

[Spodric]

I just came across this highly relevant video on Youtube:

[Nicksey]

Been posted before, and it is on other Honda owner groups.

[guest334]

Telegraph motoring writer Alex Robbins has written of the lack of response for a recall in today's paper 1 at June.
Honda did not respond other than suggest owners with brake failure get in touch with them 0345 200 8000. Suggest anyone with an issue on Thier brakes takes this up then contacts the Telegraph next week to push Honda uk

[Spodric]

Been posted before, and it is on other Honda owner groups.

It is worth a second look. One of the comments below the video is by Tox Laximus.

Other ClubJazz posters who can sign into Youtube might like to add their own comments.

I will get hold of today's Telegraph, as extra ammo for my upcoming breach of warranty claim against Honda (UK).

Honda (UK)'s stance that my Jazz's brake simulator failure isn't a manufacturing defect is quite staggering. My ghast is well and truly flabbered.

[Expatman]

Short comment in today’s Daily Telegraph motoring column about this. One reader complained his Jazz was a few months out of warranty when brake problem occurred and was offered just 40% contributions by Honda. After Daily Telegraph intervened Honda immediately offered full restitution. Telegraph still waiting for assurances that all Jazz, HR-V will be recalled as they have been in other territories. Fault has been traced to incorrect assembly and contamination leading to electrical breakdown.
Anyone affected I would suggest should contact Honda stating this case and demanding full restitution and repair.

[5thcivic]

Excellent, as always nowadays, only publicity will get anything done for an ordinary consumer. The Telegraph article was brilliant.

[Expatman]

Horrible publicity for Honda who have always ranked high for reliability and customer service.

[RuthieB]

Great that the Telegraph is publicising the issue, we just need to keep pushing and highlight the issues with all the other publications in the UK motoring press and highlight through Which? Magazine, What Car?, Honest John etc

Maybe then Honda Europe/ UK will do the honourable thing and execute a recall!