Vertu Honda didn't do my CVT oil change at the 2 year / 25000 mile service. Unfortunately, I did not check the paperwork properly after the service and didn't notice the error until just before the 3 year service. The service sheet had various updates printed on it which weren't exactly clear - maybe confused the technician. The mileage at 2 years was 18000 so I wasn't too worried about it.
I checked with Honda and confirmed the 2 year fluid change interval and forwarded their response to Vertu Honda. After apologizing, they did the fluid change at the 3 year service. I noticed that the service sheet wording had been updated and was much clearer. In order to get things back on schedule, they should change the fluid again at the upcoming 4 year service, I'll be keeping an eye on them this time!