"I have spoken with our Business Planning Department to discuss your enquiry. They have advised that there is no demand globally for this feature and therefore it is unlikely to be added to any of the models.”
All the effort Honda put into engineering excellence only to be let down by an incompetent ,'business planning department'. If you fail to plan you plan to fail. Presumably by 'global' demand they have been lazy or lack the vision to look beyond local demand in Japan and China etc where buyers are mostly younger with different priorities.
Maybe on the Asian market the cost savings per 1000 cars produced outweighs a few lost sales.
In europe more potential buyers will see it as an absolute deal breaker, or part of an accumulation of missing features that makes them look elsewhere.
If their European CEO's raise the concerns of potential customers they are fools to ignore them.
Maybe a more senior or wider thinking Honda executive will read this and sort them out.