Sat Nav no voice

[Kremmen]

From what I understand, trying to change the volume whilst it's giving directions only allows you to turn the voice volume down to 1, not off

To do that requires the settings area the OP has already investigated

It sounds like the garage messed it up so should be approached to fix it

Just out of interest does the normal audio mute when it's trying to give instructions.

Clutching at straws .... the SatNav only comes out of the driver's side, is the audio balanced to both sides

[CB72]

There's a tab in the hidden menu called "Audio Check" Anyone know what that does, it might help identify the problem.

[shufty]

...Cycles through the speakers with a tone AFAIK.

[JJazz]

Try this?.

[RuthieB]

We had exactly this problem on our EX.

After switching head units and other messing about by the dealer, they established that the sound loss was attributable to corrupt file(s) on the music contained on my usb stick!

If you have any music on a plugged in usb stick try removing the usb and doing a full reset of the infotainment system to see if voice guidance is restored. This worked for us and I only use a limited amount of good sourced music on a new FAT32 formatted usb stick…..we have been problem free since!

Good luck and please let us know how you get on

[JJazz]

Recap. I checked volume level in General Settings. Did Default reset in there. Restored navigation settings within the App. Did forcestop too. Wonder if updating sat nav with latest version would solve it,?. What is latest version for the Jazz?. Says installed maps Europe 2022 v1.0 and Europe 2023 v1.0 on mine.

[Kremmen]

The latest 2024 mapping has just been released, but, it has a bug according to posts here

You can't use the search function

If it's the same as the last 2 years first updates you get a spinning wheel after you input any first character

[coldstart]

Recap. I checked volume level in General Settings. Did Default reset in there. Restored navigation settings within the App. Did forcestop too. Wonder if updating sat nav with latest version would solve it,?. What is latest version for the Jazz?. Says installed maps Europe 2022 v1.0 and Europe 2023 v1.0 on mine.

As @Kremmen has already pointed out the current update isn't such a good idea. Look here for more details: https://clubjazz.org/forum/index.php?topic=15569.75

Thanks for the recap.

My understandig is that the sat nav was working alright prior to the visit to your Honda dealer.
You should definitely ask why they made a 13 mile test run and what they did with the controls and why.
From your initial posting: The heated seats controls were on maximum, the info screen just above steering wheel was stuck on “!”,

If you're feeling adventurous you might want to try a "hard reset" by disconnecting the 12 V battery for some time (have a cup of tea in the meantime). Please read the chapter "12-Volt Battery" starting on page 544 in the online manual about steps necessary after reconnecting the 12 V battery.

[Kremmen]

I read somewhere to leave it disconnected for at least half an hour to allow all the capacitors to lose charge so when reconnected it can perform a clean cold boot to all affected systems

[JJazz]

Problem was the speaker in the driver’s door had not been reconnected. The sat nav voice only works off this speaker. Should have noticed no sound for radio either. 😂

[Kremmen]

Makes sense

I did post that in reply #15, last line

I wonder if I'd notice if that speaker dropped out

[HertsHonda]

Still think you should have a few words with Honda Dealer about service!

[JJazz]

Still think you should have a few words with Honda Dealer about service!
[/quote

I will.

[Kremmen]

Cowboy outfit who gives insurance company backhanders

If it's not a Honda approved body shop could your corrosion warranty be void