Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk3 2015-2020 => Topic started by: Toptek on December 29, 2024, 02:42:39 PM
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Just been on the gov website to review our 2018 Jazz and note there's an outstanding recall for it.
We've not heard anything from Honda as yet; it's MOT is due in February, anyone else noticed this?
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I understand it’s for the fuel pump but it appears to be only for the 1.3 engine, nothing showing up for my Sport.
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Just been on the gov website to review our 2018 Jazz and note there's an outstanding recall for it.
We've not heard anything from Honda as yet; it's MOT is due in February, anyone else noticed this?
Can you read it here?
https://www.honda.co.uk/cars/owners/recalls-and-updates.html
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Just been on the gov website to review our 2018 Jazz and note there's an outstanding recall for it.
We've not heard anything from Honda as yet; it's MOT is due in February, anyone else noticed this?
Can you read it here?
https://www.honda.co.uk/cars/owners/recalls-and-updates.html
Thanks, I came across this but don't have access to my VIN number at the moment. However, thanks again, I will enquire about it with the dealership and see if it can be done at the same time as the service.
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I noticed this thread on the forum today : Went to the Honda webpage, put in the VIN and it confirms that there is a recall "2018 rdx fuel pump motor". I am not sure what the "rdx" means.
Car is first registered October 2018 : Jazz EX Navi 1318cc
I contacted my local Honda dealer - they are aware of the recall and will order in the part and get back to me to arrange the repair. Job is estimated as about 2 hours work (free to me of course)
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Please keep us updated when will they get the new pump for you. My Jazz was three months in a dealer after the pump failed permanently, because the new pump took that long to arrive.
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my car is effected, it drives fine at the moment 34000 miles on the clock, there will be a rush for these pumps i hope there wont be weeks wait
i might wait till sept 2025 when there service and mot is due
it says it may leak and cause fire, but the whole assembly is in the fuel tank to start with.
i wonderered why they wanted to change my fuel filter on the last service which i though was strange, i declined the replacement.
i really dont like the car being messed with, they usually cause more trouble than they fix, some in the states are having problems after pump replacement with stalling and starting issues, they aparently dont lube the o ring on the pump or pinch it when installing
thanks to the origional poster, i had no idea about this recall
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Mine declined to start in hot weather after long and fast highway drive, until it didn't start after cooling down. The impeller warps and starts contacting with the housing.
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Mine declined to start in hot weather after long and fast highway drive, until it didn't start after cooling down. The impeller warps and starts contacting with the housing.
did you have any issues with the car after the pump replacement after 3 months wait :o
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No, it's been working fine.
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I find my car is on the list. I'll have to contact the nearest dealership (15mls away). The car has only done 13k miles so hopefully nothing will play up in the near future.
I'm like some others say, try to keep it away from dealerships as much as possible, don't trust them, best left well alone. However if it is subject to the recall and I don't get it done then I'll have to foot the bill for any future fault, so lesser of two evils I suppose.
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I find my car is on the list. I'll have to contact the nearest dealership (15mls away). The car has only done 13k miles so hopefully nothing will play up in the near future.
I'm like some others say, try to keep it away from dealerships as much as possible, don't trust them, best left well alone. However if it is subject to the recall and I don't get it done then I'll have to foot the bill for any future fault, so lesser of two evils I suppose.
or it it hasnt failed yet it probably wont and it might make it worse being messed with as they only inspect it and replace if they think it needs it
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My fuel pump problems started when the car had 75k (kms).
I appreciate that I can trust the car to start. And the fuel pump fault caused it not to. Therefore if the manufacturer has deemed the fault so severe and likely, that it needs a recall, then I would had the replacement done rather sooner than later.
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Please keep us updated when will they get the new pump for you. My Jazz was three months in a dealer after the pump failed permanently, because the new pump took that long to arrive.
I got a phone call from the Honda garage today. Spare part has arrived and job is booked for 23rd January
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I took my car in for the fuel pump recall on Tuesday. I asked the Technician what works were carried out and he confirmed that the fuel pump and a separate valve had been replaced. Overall, it took about 1.5 hours between the time that I dropped the car off and when it was ready to go.
Not sure if this will help anyone, but having researched the matter beforehand, I knew that Honda would need to take out the fuel filter to access the fuel pump. I therefore took this opportunity to get them to change the fuel filter at the same time. The service book states that this should be replaced at 75,000 miles or 6 years and I figured I may as well get it changed slightly early at just over 5 years and save some money at the same time.
I purchased the fuel filter online from Cox Motor Parts (£74.90 including delivery) and the dealership charged me 0.2 hours labour (£28.80) for the additional work in changing it over (I discussed this with them beforehand and they were happy for me to buy the fuel filter from Cox Motor Parts, which was very slightly cheaper than if I had purchased it from them). I did question why it would take them 0.2 additional hours on the day and the Technician said he had to change some leads over that he wouldn't otherwise of had to. Although I thought this was slightly dubious, I paid up as I knew this was much cheaper than if I paid for this job separately in a year's time.
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Please keep us updated when will they get the new pump for you. My Jazz was three months in a dealer after the pump failed permanently, because the new pump took that long to arrive.
I got a phone call from the Honda garage today. Spare part has arrived and job is booked for 23rd January
how did the fix go for your pump, any smells or spills on the seats and your fuel gauge still working ok?
how much fuel did you leave in the tank when you took it in? and how long did the job take, thanks
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Please keep us updated when will they get the new pump for you. My Jazz was three months in a dealer after the pump failed permanently, because the new pump took that long to arrive.
I got a phone call from the Honda garage today. Spare part has arrived and job is booked for 23rd January
how did the fix go for your pump, any smells or spills on the seats and your fuel gauge still working ok?
how much fuel did you leave in the tank when you took it in? and how long did the job take, thanks
I don't know how long the job took, because it was done on Honda's expense. If I remember correct it is supposed to take about two hours. After the change of the pump, my car was exactly like before, except it was running. I think the tank was about half full.
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RE monkeydave
"how did the fix go for your pump, any smells or spills on the seats and your fuel gauge still working ok?
how much fuel did you leave in the tank when you took it in? and how long did the job take, thanks"
Garage asked me to run the tank down as much as possible before bringing car to them so there were 2 bars showing on the fuel gauge
No smells or spillage on the interior (the centre consol has to come out to access the pump). Seemed to be a neat and tidy job, everything back in place. After I left the garage I filled the tank - fuel gauge working as normal.
I don't know how long the job took - car went into garage in the morning and I got a phone call at lunch time to say it was ready. Garage had previously said about a couple of hours, so that sounds about right
This was a precautionary recall - the car was not showing any symptoms of fuel problems before it went into the garage and is running OK afterwards
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I had a look and thought the pump access is under the rear seats, just lift them up and there's a cut section in the carpet for access
I may be wrong.....
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I had a look and thought the pump access is under the rear seats, just lift them up and there's a cut section in the carpet for access
I may be wrong.....
it is inbetween the front seats under the handbrake
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RE monkeydave
"how did the fix go for your pump, any smells or spills on the seats and your fuel gauge still working ok?
how much fuel did you leave in the tank when you took it in? and how long did the job take, thanks"
Garage asked me to run the tank down as much as possible before bringing car to them so there were 2 bars showing on the fuel gauge
No smells or spillage on the interior (the centre consol has to come out to access the pump). Seemed to be a neat and tidy job, everything back in place. After I left the garage I filled the tank - fuel gauge working as normal.
I don't know how long the job took - car went into garage in the morning and I got a phone call at lunch time to say it was ready. Garage had previously said about a couple of hours, so that sounds about right
This was a precautionary recall - the car was not showing any symptoms of fuel problems before it went into the garage and is running OK afterwards
thanks for your reply, i have not heard from my dealer as yet, i think i will wait till nearer my service time and get it done at the same time as the service in september as i dont do many miles as i have a second car, also my car is running normal at the moment
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Ah right, thanks for the info.
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I took my car in for the fuel pump recall on Tuesday. I asked the Technician what works were carried out and he confirmed that
I purchased the fuel filter online from Cox Motor Parts (£74.90 including delivery) and the dealership charged me 0.2 hours labour (£28.80) for the additional work in changing it over (I discussed this with them beforehand and they were happy for me to buy the fuel filter from Cox Motor Parts, which was very slightly cheaper than if I had purchased it from them). I did question why it would take them 0.2 additional hours on the day and the Technician said he had to change some leads over that he wouldn't otherwise of had to. Although I thought this was slightly dubious, I paid up as I knew this was much cheaper than if I paid for this job separately in a year's time.
Isn't the fuel filter an integral part of the fuel pump assembly immersed in the fuel tank?
Since the fuel pump is being replaced as part of the recall then there is no need to pay extra for a filter, which is a part of the new fuel pump!?
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Isn't the fuel filter an integral part of the fuel pump assembly immersed in the fuel tank?
Since the fuel pump is being replaced as part of the recall then there is no need to pay extra for a filter, which is a part of the new fuel pump!?
They only replace the actual pump motor, not the whole assembly which comes with the fuel filter. See this video for details on the replacement procedure
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they tried to charge me for a fuel filter on my service in sept 2024, as the car was 6 years old, but they must have known about the recall at that time
hopefully they will replace the fuel filter for free under recall like this guy or a charge just for the part to be fitted at the same time
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Thanks.
So the actual filter is just the flimsy piece of fabric attached to the bottom of the pump motor. The rest is just plastic assembly with pipes and wires.
So "2robbie2" bought the whole lot with his own money and made replacement easier and they still charged him extra for labour for what should've been a free recall replacement.
Isn't that a proper scam?
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Thanks.
So the actual filter is just the flimsy piece of fabric attached to the bottom of the pump motor. The rest is just plastic assembly with pipes and wires.
So "2robbie2" bought the whole lot with his own money and made replacement easier and they still charged him extra for labour for what should've been a free recall replacement.
Isn't that a proper scam?
sounds like it doesn't it. when this mechanic is taking it to pieces there are a lot of things to break like the clips etc or things get missed, it might be best to leave it till you get problems starting
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I understand it’s for the fuel pump but it appears to be only for the 1.3 engine, nothing showing up for my Sport.
Just had an MOT on my 1.5 sport and the recall is showing.
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I understand it’s for the fuel pump but it appears to be only for the 1.3 engine, nothing showing up for my Sport.
Just had an MOT on my 1.5 sport and the recall is showing.
Thanks, just checked & it is now showing, wasn’t last week.
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Quite a bit of a job then.
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Having watched the video, I think I’ll pass on this until I get a problem if I ever do.
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Having watched the video, I think I’ll pass on this until I get a problem if I ever do.
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i think i will do the same as you
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I have a 2019 1.3 Jazz. After reading this thread I went on line and checked my VIN. My car is subject to recall. I called my supplying dealer and checked with them, the car is booked in for replacement on Monday 3rd February. They have ordered the new part and told me to contact them on Friday afternoon to check they have it in. I was told it would take a couple of hours, I'll take a book and also check out the new HRV and Cross star while I'm there as I'm considering changing later this year.
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"Having watched the video, I think I’ll pass on this until I get a problem if I ever do."
the problem is if the pump motor packs up and you're doing motorway speed, that's rather unpleasant situation... engine stalls, you likely loose your power steering and servo braking and best case scenario you're stuck on hard shoulder.
but how common are those pump failures? is there any history of major failures previously raised on this forum?
the procedure looks quite invasive and I can already smell the petrol spilled over my seats by the apprentice
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"Having watched the video, I think I’ll pass on this until I get a problem if I ever do."
the problem is if the pump motor packs up and you're doing motorway speed, that's rather unpleasant situation... engine stalls, you likely loose your power steering and servo braking and best case scenario you're stuck on hard shoulder.
but how common are those pump failures? is there any history of major failures previously raised on this forum?
the procedure looks quite invasive and I can already smell the petrol spilled over my seats by the apprentice
i have not heared of one packing up and they said it could not when, they also said you would smell petrol if it was cracking, it is in the tank so you would not smell anything and they said it could show signs of cracking, it is all steel and you cant see the impeller.
the main point i took away from the letter i saw on here that it is honda being very cautious and wanting to see the pump but just to inspect it and if it is ok just put it back and not replacing every pump.
also if the car has done 35000 miles it should have shown up by now especially as it has been mostly motorway miles.
i can also smell the petrol on my front seats.
i am still unsure what i will do at the moment and how come all on here have phoned the dealer, shouldn't they be sending out letters as it was just an off chance that we know about it from the mot gov website, there must be thousands of jazz owners that dont know about this
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must be a very recent recall on UK market, mine came up by accident on an mot a couple of days ago and is now showing online on the mot history but wasn't showing anything last week, hence no formal communication from honda as yet.
i can see on the US market they've been recalling various honda and acura models for a couple of years now
now wondering, if it's worth waiting with the procedure before they master the replacement without causing too much other damage or better to go asap before they get inundated with claims
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im going to wait and see, make sure they have a lot of stocks of pumps and maybe get it done on the service and mot all in one as my dealer is 50 miles away
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Following this thread with interest, and it's a bit puzzling why my car (bought 2015, but probably MY 2016) doesn't flag up with a recall. So I looked at the Gov.uk website for all the years that Mk3s were sold in the UK. It looks like all cars from 2017 onwards are affected irrespective of engine size; presumably Honda changed supplier so very early cars, like mine, are not affected. The recall is dated August 2020 and apparently affects over 149,000 vehicles. The wording is:
"Affected vehicles may be equipped with a fuel pump module manufactured with low density impellers."
https://www.check-vehicle-recalls.service.gov.uk/recall-type/vehicle/make/HONDA%20MOTOR%20CO/model/JAZZ/year/2017/recalls
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I found out about the recall during a conversation with another owner. Checked on the government website. Contacted Honda dealer, booked in for mid April (I'm away a lot)
1.5 hours, less than half full tank and empty boot.
Not happy about dealer touching my car though.
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Interesting, my 2018 1.5 sport goes in on 14/2 for the recall rectification
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I found out about the recall during a conversation with another owner. Checked on the government website. Contacted Honda dealer, booked in for mid April (I'm away a lot)
1.5 hours, less than half full tank and empty boot.
Not happy about dealer touching my car though.
Why on earth would they require an empty boot, all the work is inside the car under the handbrake?
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Why on earth would they require an empty boot, all the work is inside the car under the handbrake?
they probably fold the rear seats and chuck your centre console into the boot off the way to access the fuel pump assembly
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God knows!! It is a dealer, standards won't be very high. Hopefully they won't create problems with my car...
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God knows!! It is a dealer, standards won't be very high. Hopefully they won't create problems with my car...
I’m not bothering in the near future, likely cause more trouble than a ‘possible’ faulty fuel pump that may last longer than me!
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My 2019 1.3 M.O.T is due at the end of March and I put my VIN into the link and I see "Safety recall: 2018 rdx fuel pump motor".
I bought my car when it was just over 3 years old from a car forecourt.
As far as I know there was no Honda warranty passed onto me. Am I still eligible for the free repair?
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My 2019 1.3 M.O.T is due at the end of March and I put my VIN into the link and I see "Safety recall: 2018 rdx fuel pump motor".
I bought my car when it was just over 3 years old from a car forecourt.
As far as I know there was no Honda warranty passed onto me. Am I still eligible for the free repair?
Yes you are, recalls are not connected to the warranty system. You can present the car at anytime to have the work carried out for free.
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I see, thank-you for the reply.
I see there is a Honda dealer 20 miles away. My car has done 25k.
I may speak to the mechanic where I get my car M.O.T'd
Are there any reasons not to have the repair done?
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Why on earth would they require an empty boot, all the work is inside the car under the handbrake?
I would assume they are doing the change on top of the folded down rear bench backrest to have more space and to minimize the risk of spilling fuel on the seats.
I find it very strange that some here consider likely pump failure preferred situation in fear of dealer causing damage to your car. Obviously it is a whole different world in UK. In Finland dealer workshops are in most cases the safe bet, expensive though.
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I see, thank-you for the reply.
I see there is a Honda dealer 20 miles away. My car has done 25k.
I may speak to the mechanic where I get my car M.O.T'd
Are there any reasons not to have the repair done?
It’s quite an involved job and obviously entirely your choice whether to have it done or not. I have made the choice to skip it for now as I am not happy to let my local Honda dealer mess with the car.
This recall has been around for almost 5 years in the US and only recently seemed to appear here, I’ve no idea how many failures have been recorded here but there can’t be many.
There is no time limit on a recall so you can present the car at anytime for the work to be carried out.
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Many thanks for the information and your thoughts.
I too am always concerned about having work done on my car in case it causes problems.
I too am thinking of leaving it for now, if I ever smell petrol in the car that might be an early warning sign.
The only downside of leaving it is if it ever did breakdown due to a faulty fuel pump getting it to a Honda dealer when they can do the work maybe be a problem.
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I called my dealer last week about the recall, they ordered the part and I took it in Monday just gone 3rd Feb at 0930. I had a chat with a salesman about changing to a Crosstar or HR-V, but I think I'll hang on for a while yet as mine (69 plate) has done 17500mls and was offered £9.5k p/ex. I may even go with a Toyota Yaris Cross as I like the idea of their 10 year warranty......come on Honda have some faith in your vehicles.
I had cleared my centre console of all the bits and pieces, nothing else was disturbed to my knowledge. I waited in the showroom, had a couple of free coffees and read a book. I was on my way home by 11.45.
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if I ever smell petrol in the car that might be an early warning sign.
if your fuel pump decides to pack up, there will be no warning signs, no fuel smells, etc. as the assembly is sealed in the petrol tank. the pump will just seize, the car stalls and you get stranded
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^^^ that is why mine is booked i on the 14th :)
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I didn't fancy the thought of the fuel pump failing and the inconvenience involved so I booked my 1.5 Sport in for the recall work.
I asked about replacing the fuel filter at the same time, after a few minutes on hold I was told it would cost an additional £80 instead of the usual £160.
A colleague from the service department then phoned me back to say I wouldn't need the fuel filter after all as it would be done as part of the recall - not sure if that is correct but that was what they said.
It's not going in until March 3rd so I will have to wait and see what happens.
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Good point , I will ask my dealer if the filter is included in the recall work.
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I thought the in-tank fuel pump has a built in fuel filter. While it may be possible to replace this filter separately if necessary as a service item this involves some dismantling of the pump. I thought a new replacement pump comes with a new filter already installed. . Its possible there is a second ,replaceable ,fuel filter further along the fuel system .. This is based on some vague memories from a while ago and I havnt checked. I might be wrong.Or thinking of another car.
The extra £80 charge quoted may relate to the other filter, or a member of staff had a conscience .
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I asked about replacing the fuel filter at the same time, after a few minutes on hold I was told it would cost an additional £80 instead of the usual £160.
Don't fall for the scam of being charged extra for the mysterious fuel filter replacement.
The actual fuel filter looks like that... and it is just a piece of fabric attached to the bottom of the fuel pump, that will be replaced as part of the recall. the new fuel pump they fit comes with new filter already attached to it.
The rest is just plastic pump assembly/housing with some pipes and wires and there is no need for a replacement, especially in a low millage car, unless something is cracked or broken.
there are no other filters in the fuel system
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aparently the dealer wanted the fuel filter changed as the car was 6 last sept i wonder if they knew about the recall at the time, i declined
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just booked my 2018 Sport in , earliest they can do it is April 7th. They are inundated with new customers tranferring from what was my local dealer which has recently closed down !
The guy said they have done loads of these and not had a single failure either before or after the update
Did mention it's the fuel pump impellor which can warp a bit.
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My Sport went in for the fuel pump recall this morning . Took about 1 hour, all neatly done with no petrol smells. One less worry about being stranded somewhere bleak sorted ;D
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Had ours done at service, everything seems OK. MOT check has been cleared of the outstanding recall notice.
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Had ours done at service, everything seems OK. MOT check has been cleared of the outstanding recall notice.
glad to hear it. did you check the usb and cigarette port to see if they reconnected them and the stop start button also
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Had ours done at service, everything seems OK. MOT check has been cleared of the outstanding recall notice.
glad to hear it. did you check the usb and cigarette port to see if they reconnected them and the stop start button also
I hadn't thought about that but the cigarette port is powering the dashcam, at least that's working and I think I've tried the stop start but need to confirm.
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Just checked and mine is all working.
Thanks for the reminder
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I drove to my nearest Honda dealer about 20 miles away and had a talk about the fuel pump recall.
I prefer to see someone face to face rather than talk on the telephone.
I have decided to have mine replaced and have the car booked in for 2 weeks time.
They already have some in stock as they have done so many already.
Besides having the fuel tank less than half full and emptying the boot out is there anything else I need to do?
I read earlier in this thread to check that they connect the Cigarette lighter port and stop start back up properly.
When the work is done will I still need to get the warning taken off the GOV. M.O.T website? If so how do I do that?
I have the M.O.T booked in for the following week at a local garage.
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When the work is done will I still need to get the warning taken off the GOV. M.O.T website? If so how do I do that?
I do not think you need do anything to get the warning removed. My Jazz had the fuel pump replaced in January. I checked the .gov MOT website today and when I clicked on recalls it said "no recalls found". I think when the work is done Honda notify DVLA and your car will come off the list of outstanding recalls - might take a few days / weeks for the paperwork to get updated
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I had the fuel pump replaced by my Honda dealership as part of the recall today. I had to contact the dealership. Neither Honda or the dealership contacted me.
Luke.
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When the work is done will I still need to get the warning taken off the GOV. M.O.T website? If so how do I do that?
I do not think you need do anything to get the warning removed. My Jazz had the fuel pump replaced in January. I checked the .gov MOT website today and when I clicked on recalls it said "no recalls found". I think when the work is done Honda notify DVLA and your car will come off the list of outstanding recalls - might take a few days / weeks for the paperwork to get updated
Thank-you for the information.
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I had the fuel pump replaced by my Honda dealership as part of the recall today. I had to contact the dealership. Neither Honda or the dealership contacted me.
Luke.
and yet they said they will be sending letters out, there must be loads of jazz owners not on this site or dont know about the recall
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I had the fuel pump replaced by my Honda dealership as part of the recall today. I had to contact the dealership. Neither Honda or the dealership contacted me.
Luke.
and yet they said they will be sending letters out, there must be loads of jazz owners not on this site or dont know about the recall
They would find out when they submitted the car for its next MOT.
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Had our 1.5 sport done yesterday, all ok and the recall no longer shows on the government website.
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Got mine booked in, does anyone know if the filter (strainer) is included?
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Got mine booked in, does anyone know if the filter (strainer) is included?
New fuel pumps come with a new filter already fitted. It does not involve any extra labour or parts cost to the dealership so they should not charge extra.
After long service I think it is possible to replace just a dirty filter rather than the whole pump. As this still involves time removing the pump, partially dismantling it to replace the filter then reinstalling it (plus cost of a filter) there would be a charge for this job if it ever needed to be done separately from the pump recall.
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the filter is still a separate part with a circlip so you know how tight dealers are so i would def ask if it is included
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my 2018 Sport is booked in next month , asked for the fuel filter to be replaced at the same time as due at 6 years according to the service schedule.
They are charging £81 for the filter with no labour charge but asked to keep the car for an extra hour !
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my 2018 Sport is booked in next month , asked for the fuel filter to be replaced at the same time as due at 6 years according to the service schedule.
They are charging £81 for the filter with no labour charge but asked to keep the car for an extra hour !
so how long in total are they having the car, hope it goes well keep us informed how it goes
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^^^ Strange . as when mine was done , I was told the filter was part of the job , which in all ,
took 90 minutes.No charge to me was made.
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monkeydave ........ originally 90mins now they want 2 1/2 hours.
be interesting to know what they actually change on this recall , or if it's just a check.
The only info. I found was
" Affected vehicles may be equipped with a fuel pump module manufactured with low density impellers .
The Recalled vehicles will have the fixing checked and corrected as necessary by an official HONDA
MOTOR CO service
The affected fuel pumps will be replaced "
Maybe the pump can be replaced seperately from the filter assembly.
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I took my car in for the replacement fuel pump yesterday, appointment was for 10:30.
I saw the mechanic get my car from the car park at 10:55 and saw him park it back at 11:55
I was called to reception where the lady told me they had performed a health check which I did not know they were going to do. I was also sent a 3 minute video where the mechanic was testing the brake fluid, measuring the thickness of the brake discs and tread on the tyres checking suspension and more.
They use a green, amber and red system.
Brake fluid amber, the level is fine as I checked it the day before but apparently it measures moisture content.
Front brake pads Red, 75% worn.
Front discs amber, 19.6mm.
Rear discs Red, 8.1mm.
2 front tyres, amber 3.6mm.
£527.
I asked about the old fuel pump and she said there were no leaks and no damage.
I was taken by surprise with the health check and forgot to ask if the M.o.T recall notice had been taken off.
It is still there today, I will give it a couple of weeks and if still there give them a call.
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^^^ Strange . as when mine was done , I was told the filter was part of the job , which in all ,
took 90 minutes.No charge to me was made.
They initially wanted to charge me an extra £80 but then said it was included in the recall work.
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Just goes to show that you just cannot trust them.
Wonder if anything was done to mine or did it just sit there for 90 minutes ?
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Just goes to show that you just cannot trust them.
Wonder if anything was done to mine or did it just sit there for 90 minutes ?
I am assuming the health check took at least 30 minutes, all the wheels came off, checked under the bonnet
to test the battery and fluids, checked suspension all the lights, in the boot and loads more.
So maybe the fuel pump change took 30 minutes, maybe less.
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i think the fuel filter is in the plastic canister and not the strainer pickup so they may put a new strainer on but the filter is in a canister form as in the picture
they wanted to charge me for a new fuel filter last sept on the service for around £160 if i recall so it cant be the strainer like i thought
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Just goes to show that you just cannot trust them.
Wonder if anything was done to mine or did it just sit there for 90 minutes ?
I am assuming the health check took at least 30 minutes, all the wheels came off, checked under the bonnet
to test the battery and fluids, checked suspension all the lights, in the boot and loads more.
So maybe the fuel pump change took 30 minutes, maybe less.
What health check? none done on mine !
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The health check is standard every time I take my car to my Honda dealership.
When I enquired that there would be no charge for the recall work I was told that it would be free but they may charge for a fuel filter replacement if they thought it would be required while they were working in that part of the car.
As it was the work was completed with no charge and they never mentioned the fuel filter.
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Are we sure that Honda dealers are changing the fuel pumps or just inspecting them & not replacing them unless they are the pumps with the suspect impellers?
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No.
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Don't they know which cars have the suspect impellers from the VIN? I thought that was the whole point of the targeted recall.
According to my receipt the "6FEdx fuel pump motor" was replaced at a cost of £270.83 (ex VAT) which was then discounted because of "bulletin su0300215uk"
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They are charging £81 for the filter with no labour charge but asked to keep the car for an extra hour !
SCAM ALERT!
Do not get fooled by a dealer to charge you extra for a mysterious fuel filter replacement. The new fuel pump they replace as part of the recall should come with the fuel filter attached and the whole thing is simply inserted into the plastic fuel pump assembly. There is no requirement whatsoever for any extra parts or labour hours.
To quote you extra £80 and trying to make it look credible by quoting 1x extra labour hour is pure fraud!
Also, be extra careful with the "free" vehicle quality checks which normally end up with a quote for hundreds of £ for jobs and parts replacements, that you probably don't need at all.
Regretfully, these days, some of these guys have no shame trying to part you with your hard earned cash!
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i do believe the fuel filter is inside the canister itself and is not the fuel pickup screen clipped to the fuel filter
i still am unsure if i will get it done or not as there is a lot of room for making a mistake with the fitment
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i do believe the fuel filter is inside the canister itself and is not the fuel pickup screen clipped to the fuel filter
nope, the only filtration element is that flimsy piece of mesh fabric attached to the bottom of the fuel pump, and all that sits inside the plastic assembly in the fuel tank, simple as that
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I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?
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I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?
Hmmm, that's not what I thought. Try searching on this site...
https://www.check-vehicle-recalls.service.gov.uk/recall-type
...which seems to show that all MK3 Jazz are affected, except the very early ones (MY 2016).
If you've found something suggesting otherwise, please post the URL(s).
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I have a 2017 Jazz and no recall shows up when I check the VRN on the gov website or on the Honda Owner's VIN look up. So looks like pre 2018 should be ok?
Hmmm, that's not what I thought. Try searching on this site...
https://www.check-vehicle-recalls.service.gov.uk/recall-type
...which seems to show that all MK3 Jazz are affected, except the very early ones (MY 2016).
If you've found something suggesting otherwise, please post the URL(s).
Like I said, nothing comes up when I try the VRN on the gov website or VIN on the Honda website. You'd think if it was all 2017 models at least the Honda website would say it needs fixing based on the VIN. Unless the previous owner already did it I suppose?
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Like I said, nothing comes up when I try the VRN on the gov website or VIN on the Honda website. You'd think if it was all 2017 models at least the Honda website would say it needs fixing based on the VIN. Unless the previous owner already did it I suppose?
That might be a possibility. When I checked my Jazz in December 2024 it was showing as on the recall list. After the work was done, it no longer appears on the recall list either on the GOV website or on the Honda website
However if you make a generic search for recalls for Jazz on the GOV website it states, for both 2017 and 2018 models - "Affected vehicles may be equipped with a fuel pump module manufactured with low density impellers."
When I tried the same search on the GOV website but used my vehicle registration number it reported "no recall listed"
So it looks like if you search using the vehicle reg no or the VIN and the recall work has been done, you will get a negative result. If you search just using Honda Jazz as the search parameter you will get the recall alert
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I was really commenting on this:
So looks like pre 2018 should be ok?
Whilst individual cars that have had the work done may have disappeared from the recall list, it could be misleading to other owners to imply that all pre-2018 cars are OK.
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I had mine done this week at Bristol Honda which was my first ever visit there. I asked no questions about the work - I got the car back 2 hours later having taken good advantage of their coffee machine and wi-fi. All the staff were friendly and cheerful and they didn't disturb me while I worked on my laptop!
When I went back to the car I saw that they had left the cupholder section of the console sitting proud so I had to lightly push it into place. I tested the stop/start and the USB ports and also the 12V port with my USB adapter plug - they all still worked, so off I went. No petrol smells in the car, which drives as well as it always has.
There was another Jazz driver getting the same thing done, so it looks like they must be doing at least a handful each week.
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This week I got the letter from Honda importer in Finland about the campaign and order to get the fuel pump replaced. Funny thing is that it was already replaced four months ago. I'll go and visit the dealer to get the importer data system updated about the already done pump replacement.
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another twist , called into the Honda dealer on another matter and mentioned about the recall work on my car already booked for 10 days time.
He confirmed that the pump would come complete with the filter, cancelling the £86 which they originally quoted to replace it.
The other matter is a slight leak on a front suspension strut noted as an advisory on the MOT. The dealer is going to check and replace if necessary , luckily I have 1 month left on the Extended Warranty !
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Dear all
I was hoping you could help me with a simply query (which may also help everyone else with the recall), particularly 'Basil', 'Pebbles', 'Beanbag' and 'Krs' who have responded on this topic.
You will see at the start of this thread that I had my recall done back in January. At he time, I asked the dealer (Johnsons Honda Milton Keynes) if this work included the fuel filter (the outer assembly) and they said no and that only the fuel pump was subject to the recall. They did however say that if I wanted to replace the fuel filter (the outer assembly) at the same time, they would be happy to do this at an additional cost. I chose to do this to avoid the need to reopen the central console a year later when the filter needing replacing as part of the service schedule (I ended up purchasing a fuel filter for £74.90 from Cox Motor Parts online and the dealer fitted this at a cost of £28.80).
Subsequent to the above, I have been following this thread closely online and it would appear as if some members have also had the fuel filter (the outer assembly) replaced at zero cost as part of the recall and not just the fuel pump.
I have just telephoned Johnsons Honda MK about this inconsistency and the Service Advisor insisted that the recall only relates to the fuel pump and that if other dealerships have been replacing the fuel filter as part of this, that is down to them & would be at their own cost and is not covered by the recall.
I would like to write to Honda UK about this inconsistent approach among dealerships, but to do so, I need details (just the name and location) of any dealerships who have replaced the fuel filter as part of the fuel pump recall at no extra cost.
If I get a sufficient response, I’ll then write to Honda UK and let everyone know the outcome.
Many thanks in advance.
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It is my understanding from Crown Honda that the filter was included. I must admit to not getting this in writing, as being 'OldSchool' , I just accepted that
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robbie, watch the video from the beginning of this thread to have a better understanding what the procedure involves.
It looks like the recall kit they get is just a pump motor with a filter attached to it, the filter is just a small teabag-like looking piece of mesh attached to the bottom of the pump, also some new washers and wire harness.
they remove your old plastic fuel pump assembly from the fuel tank and need to disassemble it to remove the old pump from it. they then insert new pump with filter into the plastic assembly, change some washers and seals, route the new harness and insert the whole lot back into the tank.
you gave them the whole pump assembly, hence made their work much easier, all they had to do was remove your old plastic pump assembly and insert the new one, that's it, no faffing around with disassembling the old assembly.
there should not be any extra charge for it as it actually saved them time and parts!
there are however correct, the plastic housing/assembly/bracket is not replaced as part of the recall but this doesn't need to be replaced unless is cracked or broken.
the plastic housing/bracket is not a filter, it's just a housing for the pump, fuel level float and some pipes and wires.
bearing in mind they had the audacity to charge you extra for saving them time and money, I would actually double check that the part you bought from cox motors actually sits in your fuel tank...
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robbie, watch the video from the beginning of this thread to have a better understanding what the procedure involves.
It looks like the recall kit they get is just a pump motor with a filter attached to it, the filter is just a small teabag-like looking piece of mesh attached to the bottom of the pump, also some new washers and wire harness.
they remove your old plastic fuel pump assembly from the fuel tank and need to disassemble it to remove the old pump from it. they then insert new pump with filter into the plastic assembly, change some washers and seals, route the new harness and insert the whole lot back into the tank.
you gave them the whole pump assembly, hence made their work much easier, all they had to do was remove your old plastic pump assembly and insert the new one, that's it, no faffing around with disassembling the old assembly.
there should not be any extra charge for it as it actually saved them time and parts!
there are however correct, the plastic housing/assembly/bracket is not replaced as part of the recall but this doesn't need to be replaced unless is cracked or broken.
the plastic housing/bracket is not a filter, it's just a housing for the pump, fuel level float and some pipes and wires.
bearing in mind they had the audacity to charge you extra for saving them time and money, I would actually double check that the part you bought from cox motors actually sits in your fuel tank...
Hi Krs
Many thanks for the response, which was really helpful - your interpretation of the recall was also my understanding of the situation - I didn't expect the outer plastic housing/assembly/bracket to be included, but thought I'd ask the dealer just to be sure, as I didn't want to go through the whole process a year later at the annual service when it was due. The bit that left me feeling short-changed was when it appeared that some others were getting this part supplied free as part of the recall.
You make an excellent observation about whether or not I should have been charged for the labour and I specifically raised this with them twice beforehand (I think it is ridiculous that I have been charged for something that was making it easier for them), but they point-blank refused to do it without me agreeing to pay it (which I think is wholly unacceptable for the reasons you outline - but I paid it because this was still cheaper than them doing it separately a year later).
In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).
Best wishes.
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In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).
Best wishes.
:) I don't want to be entirely negative but the used part you got back might be from any honda model they serviced at their site :)
probably worth peeping through the opening next to hand brake if the fuel tank cover screws show at least any signs of tampering with... :D
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In terms of whether the part I purchased is actually in the car, I had my own fears about this and asked for the old part back (which I now have in my garage).
Best wishes.
:) I don't want to be entirely negative but the used part you got back might be from any honda model they serviced at their site :)
probably worth peeping through the opening next to hand brake if the fuel tank cover screws show at least any signs of tampering with... :D
Good point, I'll try and do this - fingers crossed!
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" Affected vehicles may be equipped with a fuel pump module manufactured with low density impellers .
The Recalled vehicles will have the fixing checked and corrected as necessary by an official HONDA
MOTOR CO service
The affected fuel pumps will be replaced "
I interpret the words I have highlighted in red as meaning Honda source their OE petrol pumps from 2 (or more) independent component manufacturers, and cannot tell from chassis number which brand will have been fitted to a particular car. Even on the same day some cars may have got brand A until stock on hand ran out, the remainder got brand (or batch) B
I suspect Honda have only initially financed a visual inspection, from which it may be obvious which brand of pump has been fitted. Honda may only authorise the extra cost of disconnecting and replacing the pump on on those cars with the dodgy pumps.
Replaced pumps will come with a new filter. Those not replaced will still have their original, possibly dirty, filter.
If your pump is not replaced you might wish to get the filter changed anyway while the car is partially dismantled at Hondas expense . But this may involve extra dismantling, and the cost of a new filter. The question is who pays for this - and how much. You shouldnt have to pay the full normal cost of a filter replacement.
If I am right that some pumps are not replaced on this recall the dealer should ideally agree with you in advance whether in the event the pump is not replaced you are willing to pay a bit extra for the filter to be replaced.
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I took my car to the nearest Honda dealer on March 12th 2025 after me seeing the recall notice while looking at my M.O.T status.
Today I received a letter from Honda telling me about the safety recall.
It does say the work will take up to approximately 2 hours.
On the cash sale invoice from the Honda garage it mentions the complimentary vehicle health check (which I was not told they were going to do).
"Safety recall: 2018 RDX fuel pump motor.
Carried out fuel pump recall".
As my car was in the workshop for less than 1 hour I wonder if they replaced or just inspected the fuel pump. I would hope it was replaced but with doing the VHC I do not see how they could change it in the time it was in the workshop.
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On the cash sale invoice from the Honda garage it mentions the complimentary vehicle health check (which I was not told they were going to do).
"Safety recall: 2018 RDX fuel pump motor.
Carried out fuel pump recall".
As my car was in the workshop for less than 1 hour I wonder if they replaced or just inspected the fuel pump. I would hope it was replaced but with doing the VHC I do not see how they could change it in the time it was in the workshop.
Complementary health checks are typically hoping to find extra work needed.
If a visual check can show its not one of the pumps that are affected replacing it anyway has little advantage and increases the chances of mistakes. From the following bulletin about the recall in the USA (For Acura and Honda cars including the FIT/Jazz ) replacing the pump is not straightforward.
https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V858-3721.pdf
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Video of the operation.
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how many miles and age is this supposed to fail, the member on here with a 2019 1.5 failed at 46,000 miles adjusted from km and i am at 35500 miles on a 68 plate i use the motorway all the time and have not experienced any sort of failure symptoms
it looks like they may do more harm than good i was going to wait to get it done on the service and mot in sept but i am now in two minds to either have it done at a separate time or not to have it done at all and i am an hours dive from my dealer (56 miles)
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had it done yesterday , originally they wanted the car from 10.30 to 14.30.
saw the car being driven into the workshop at 11 , phone call to say ready at 12.10.
no paperwork . just mentioned about the slight smell of petrol for a while, which there was , so don't know if they replaced it or checked it.
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had it done yesterday , originally they wanted the car from 10.30 to 14.30.
saw the car being driven into the workshop at 11 , phone call to say ready at 12.10.
no paperwork . just mentioned about the slight smell of petrol for a while, which there was , so don't know if they replaced it or checked it.
With all due respect why hasn't anyone asked if it has been checked or changed?
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had it done yesterday , originally they wanted the car from 10.30 to 14.30.
saw the car being driven into the workshop at 11 , phone call to say ready at 12.10.
no paperwork . just mentioned about the slight smell of petrol for a while, which there was , so don't know if they replaced it or checked it.
i doubt it was done in that amount of time, maybe you got one of the good pumps, i hope the smell goes away and your seats were not damaged
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Don't they know which cars have the suspect impellers from the VIN? I thought that was the whole point of the targeted recall.
According to my receipt the "6FEdx fuel pump motor" was replaced at a cost of £270.83 (ex VAT) which was then discounted because of "bulletin su0300215uk"
Repeating my post from earlier as the receipt does claim that the part was replaced, given that they put down the value.
They did have the car all day, but only because I offered to drop it off first thing and collect at the end of the day. No idea how long they actually spent on it, but I did get a complimentary wash... which was nice.
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had it done yesterday , originally they wanted the car from 10.30 to 14.30.
saw the car being driven into the workshop at 11 , phone call to say ready at 12.10.
no paperwork . just mentioned about the slight smell of petrol for a while, which there was , so don't know if they replaced it or checked it.
With all due respect why hasn't anyone asked if it has been checked or changed?
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service reception said it had but no paperwork and short time in the workshop, I have my doubts
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I got my letter today, unsure if I should have it checked or not. 2019 car on 73,500 miles, no issues so far.
It sometimes takes a little longer to start if it's really hot, and been left to sit for about 10mins but it always does start. I always put it down to heat soak and auto choke.
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I got my letter today, unsure if I should have it checked or not. 2019 car on 73,500 miles, no issues so far.
It sometimes takes a little longer to start if it's really hot, and been left to sit for about 10mins but it always does start. I always put it down to heat soak and auto choke.
nice to see someone with a lot of miles still going, but it might be worth doing if you are having problems especially if you are changing the filter for the first time, might improve things
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Yeah I'm in 2 minds.
Because of the mileage I think I might get it checked, why not if I get a nice new part out of it, and it will last another 70k mikes easily ;D
If it gets changed I get free filter change at same time and peace of mind, but I don't want it to open a can of worms. But then again I'm guessing even a recall has some kind of guarantee of workmanship.
I drove 30 mile this evening. Left car stood for 5 hours. When I came to start it, it was cranking for about 7 Seconds before starting. Hmmmm. Then other times I can leave it same length of time and it starts on the key.
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Mine declined to start in hot weather after long and fast highway drive, until it didn't start after cooling down. The impeller warps and starts contacting with the housing.
Did yours slowly show symptoms before hand. Like longer cranking times.?
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On the cash sale invoice from the Honda garage it mentions the complimentary vehicle health check (which I was not told they were going to do).
"Safety recall: 2018 RDX fuel pump motor.
Carried out fuel pump recall".
As my car was in the workshop for less than 1 hour I wonder if they replaced or just inspected the fuel pump. I would hope it was replaced but with doing the VHC I do not see how they could change it in the time it was in the workshop.
Complementary health checks are typically hoping to find extra work needed.
If a visual check can show its not one of the pumps that are affected replacing it anyway has little advantage and increases the chances of mistakes. From the following bulletin about the recall in the USA (For Acura and Honda cars including the FIT/Jazz ) replacing the pump is not straightforward.
https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V858-3721.pdf
As my car was on the recall list I assumed the fuel pump would be replaced.
It wasn't until a few days later that I wondered if they had changed it or just inspected it.
In hindsight I would have asked them at the time of booking it in and after it had been in the workshop what work was carried out. It took me by surprise when the woman started talking about the health check which I was not that interested in, when I asked about the fuel pump she said. "It's fine, no problems" and carried on about the health check.
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On the cash sale invoice from the Honda garage it mentions the complimentary vehicle health check (which I was not told they were going to do).
"Safety recall: 2018 RDX fuel pump motor.
Carried out fuel pump recall".
As my car was in the workshop for less than 1 hour I wonder if they replaced or just inspected the fuel pump. I would hope it was replaced but with doing the VHC I do not see how they could change it in the time it was in the workshop.
Complementary health checks are typically hoping to find extra work needed.
If a visual check can show its not one of the pumps that are affected replacing it anyway has little advantage and increases the chances of mistakes. From the following bulletin about the recall in the USA (For Acura and Honda cars including the FIT/Jazz ) replacing the pump is not straightforward.
https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V858-3721.pdf
As my car was on the recall list I assumed the fuel pump would be replaced.
It wasn't until a few days later that I wondered if they had changed it or just inspected it.
In hindsight I would have asked them at the time of booking it in and after it had been in the workshop what work was carried out. It took me by surprise when the woman started talking about the health check which I was not that interested in, when I asked about the fuel pump she said. "It's fine, no problems" and carried on about the health check.
It sounds like it was checked not replaced from the comments they made. I notice another poster said he had a complimentary wash, another reason NOT to take mine in, I have seen how dealers wash customer's cars!
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Agree
I hate it when they use those plastic squeegees on paint
I use a Meguirs water magnet
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With regards to the complimentary wash, they did ask if I wanted it first, so you could decline, but I was only too happy to take them up on the offer.
Also, as stated, I did receive an invoice with the cost of the replacement part (with it then removed by the recall code), so I assume it was replaced.
My Jazz is a 68 plate EX, if that narrows down the models likely affected.
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I've just had a letter from Honda regarding a Fuel Pump Module Defect.
Has anyone else had this letter?
I've not had any issues with malfunction in that department but do you think it's best interest to head the dealership and have this sorted?
My lease ends after Christmas so not sure if I'd be responsible to fit the bill when handing over the car.
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This has been known about for some time (see previous topic), coincidentally I received the same letter today.
I've decided not to have it done at least not in the near future.
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I got the same letter six days ago. Like UKjim, I have decided to leave it for now, probably until the service is due towards the end of the year.
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Yep, got mine yesterday. I'll book it in for after my holiday in a few weeks. I'm sure the dealers will be busy doing them in the immediate future now the letters have gone out.
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I just visited the Honda garage that did my fuel pump recall to try and find a resolution for my issue with resetting the TPMS.
I mentioned that the centre console would have been removed to replace the fuel pump but I was told that that only applies to the HRV, "apparently" on the Jazz the fuel pump is replaced from below !
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that means they have to take the big plastic under tray off and then drop the tank if they do it from underneath, what a faf
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I just visited the Honda garage that did my fuel pump recall to try and find a resolution for my issue with resetting the TPMS.
I mentioned that the centre console would have been removed to replace the fuel pump but I was told that that only applies to the HRV, "apparently" on the Jazz the fuel pump is replaced from below !
That’s definitely not correct.
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They also told me that there isn't a handbrake warning light on the Jazz or the Civic, only on the HRV.
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They also told me that there isn't a handbrake warning light on the Jazz or the Civic, only on the HRV.
Find another Honda Garage ? ;D
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Booked car in for 21st May, after my hols. Phoned Listers Honda Stratford upon Avon and left a message, they called me back very efficiently, hopefully the work will go well.
PS mine definitely has a handbrake warning light .....
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Booked car in for 21st May, after my hols. Phoned Listers Honda Stratford upon Avon and left a message, they called me back very efficiently, hopefully the work will go well.
PS mine definitely has a handbrake warning light .....
Thanks for the confirmation of the handbrake warning light, I was beginning to doubt myself !
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I just phoned the dealer again to book my car in to fix the handbrake warning light, half expecting them to tell me again that there isn't a warning light on the Jazz but I couldn't have been more wrong.
The gentleman was knowledgeable and apologetic and explained that the handbrake light switch would have been disconnected when the centre console was removed to access the fuel pump, he apologised for the mistake and offered to fix it this afternoon while I waited.
I'm due to go on holidays tomorrow so I've booked it in for two weeks time.
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mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.
Anyone know how long it takes for the recall to be cleared ?
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mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.
Anyone know how long it takes for the recall to be cleared ?
I had the recall work done the beginning of March and it was cleared on the "DVLA Car MOT History" site more or less the next day I think but I received a recall letter from Honda last week or the week before.
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mine done over 3 weeks ago but Honda and DVLA websites still showing the recall outstanding.
Anyone know how long it takes for the recall to be cleared ?
phoned Honda UK customer services , apparentley a system error and they thanked me for bringing it to their attention. Cleared now.
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DVLA wrote about a month ago then local Honda dealer wrote for an appointment to keep the car for a day. I have been quite ill so hoped they would collect/deliver to which they agreed but the cost is £30 and the same cost if you drive there and have a loan car. So a free recall for a Honda self problem costs me £30. Then the bombshell was that the fuel tank must be no more than a quarter full for the work to commence. I have just filled to the brim so I asked why this requirement is not included in the recall letter but no satisfactory response. I do little mileage in this car and currently have 290 miles range in the tank at the moment.
Grrrrrr
Jazzblack
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
Hard to trust anyone now. Why is it so hard to be honest and do the good job...
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Ive just had mine replaced on MK3 1500,Navi had letter from Honda notifying me
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Had my 2018 Sport Navi collected by local Honda dealer in Stratford upon Avon on 6th May, and have nothing but praise for the great service they provided. I know that not all folk on our forum have good experiences with franchised dealers, but my local one have been very helpful. Although they replaced Battery which was not holding charge, and alternator had been working overtime to keep voltage healthy within the system for some time, I did request this, as my disability now stops me from attempting most simple tasks that I always used to do. They also fixed the o/s drivers seat belt adjuster, which had fallen apart 2 years ago, and was stuck at the lowest setting. Typically, I am over six foot, and needed it on the high setting for comfort. The dealers even washed car for me free of charge. Apologies that I sound like a sales pitch for my local dealer, but just wanted to say that the recall experience proved very painless for me, £177.00 for everything, obviously pump replacement was free! I thought this was very reasonable.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all
hope you get your light fixed, please keep us informed
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all
hope you get your light fixed, please keep us informed
I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !
The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.
They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.
The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !
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i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
it's your own money at the end of the day and if you're so keen to part with it, you can ask them to change all 5x fuel filters you think you have in your car and they'll happily do it for you at £70,- each.
but at least you'll get a free car wash... and the next time you visit they'll happily quote you to remove the nasty swirl marks on your paint
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I had the fuel pump replaced yesterday, a month after receiving the recall letter from Honda.
No dramas. It was very quick and painless. Done in 1 hour 20 minutes and just a very faint smell of fuel in the car which cleared quickly thanks to warm weather and the windows open while driving home.
The DVLA recall message has disappeared already.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all
hope you get your light fixed, please keep us informed
I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !
The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.
They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.
The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !
Hi Basil
Did the Dealer replace the fuel filter as promised for free? If so, I would be really grateful if you could let me know which Honda dealer did the work for you (and location). It's just that I actually paid for this to be done because the Honda Dealer said the recall only related to the fuel pump and not the fuel filter. If I can establish that some dealers are replacing the fuel filter for free, I intend to contact Honda UK to see if I can get a refund (and I'll then let everyone know on here for information).
Many thanks
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Hello all
Thanks for all the info in this thread. I received a recall letter recently :'(
My main question is, how long can I delay this for? I have a 2019 1.3 Jazz on 34k miles. Service is also due, but I wasn’t going to get that done at Honda. I also need an AC service.
If you folks think I should go ahead with it, then here is my check list/notes (thanks to this helpful thread):
- I know it’s difficult to find a good dealership - can anyone recommend a good one in and around London?
- Does anyone have a picture of the fuel pump? I’m going to ask for the old parts to make sure it’s been replaced.
- And does anyone have a picture of the fuel filter?
- From what I’ve read, if the fuel pump is replaced, the fuel filter should also be replaced free of charge. Don’t buy your own.
- Get paperwork for the works completed.
- Take pictures of the seats and centre console before the works, in case of damage.
- Check the USBs work and handbrake light still works.
- Make sure they don’t wash the car. They did it last time even though I told them not to.
Thanks in advance :)
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As its a recall I dont think there is a time limit as such.Honda have a commitment to do it. But their recall letters have an element of spreading the demand for workshop space and parts availability. . . If you delay they may be busy with the next batch to receive their letter and might be fully booked for a while. Meanwhile the pump could fail,stranding you away from home/dealership.
A nice comprehensive check list :D Not sure I would bother asking to see the old pump. Worth it in some circumstances with some garages.
If , to appease you, they falsely claim you got a new pump with filter when in fact yours was checked but didnt need changing,they probably have a few old pumps in the recycling bin from other recalled cars they could produce if challenged. Or claim it was immediately destroyed due to petrol fumes ,blah blah.
"Oh what a tangled web we weave when first we practice to deceive" Sir Walter Scott 1808.
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It may also be that the dealer must send the old pump back to Honda to get their money from the work and the cost of a new pump. At least that's how it works in Finland.
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Legally, if you've paid for something to be replaced then you still own the defunct item and you're entitled to ask for it back. However, if it's been replaced under warranty or recall action at no cost to you, then the warranty provider or manufacturer owns the component and you have no right to see it. Some garages might be prepared to allow that, but don't be surprised if that request is refused, especially if the garage has to provide proof that the work has been done.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all
hope you get your light fixed, please keep us informed
I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !
The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.
They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.
The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !
Hi Basil
Did the Dealer replace the fuel filter as promised for free? If so, I would be really grateful if you could let me know which Honda dealer did the work for you (and location). It's just that I actually paid for this to be done because the Honda Dealer said the recall only related to the fuel pump and not the fuel filter. If I can establish that some dealers are replacing the fuel filter for free, I intend to contact Honda UK to see if I can get a refund (and I'll then let everyone know on here for information).
Many thanks
Hi 2Robbie2,
They said they changed the fuel filter as part of the fuel pump recall after I offered to pay for a filter to be fitted.
Saying that I no longer have much confidence in their work after they didn't reconnect the handbrake connections.
It was Ponthir Honda, near Caerleon in South Wales, they used to be a Honda dealer but now just an authorised service centre.
Basil
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69 plate 1.3 SE 2020
My chassis number isn't on the recall sheet so I'm guessing its either been done or not needed.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
i feel the same and i cant believe that the strainer pickup is the only fuel filter on the car
i also want to know if anyone has had the fuel pump replaced at the same time as a service and mot and how many hours that took
thanks
I asked for my filter to be changed at the same time as the recall and initially I was told it would be an extra £80 or £90 but they phoned my back an hour later to say it would be changed as part of the recall.
I took my car in at 9am and the said it would be ready by midday, it wasn't ready until 2pm but had been washed and given the "free check", neither of which I asked for.
I have to take it back next Monday as the handbrake light hasn't worked since the recall and I can't reset TPMS. When I first queried the handbrake light and TPMS issue they told me that there isn't a handbrake warning light on a Jazz and that the fuel pump is access from underneath so the console wouldn't have been removed. A few days later I phoned them back and spoke to someone else who apologised for the warning light not working and admitted that the fuel pump is accessed from above.
I'm hoping the TPMS issue will be resolved when the fix the warning light as the TPMS cannot be reset without the handbrake on.
that sounds awful, sometimes makes me want to leave well alone and not get the recall done at all
hope you get your light fixed, please keep us informed
I took the car in this morning and they asked if it would be ok to leave it with them all day, I said no as I was told it would be done within an hour or two so we settled on three hours !
The lady who had previously told me there wasn't a handbrake warning light and that they accessed the fuel pump from underneath on a Jazz was sat at her desk just across from the service reception but kept her head down.
They phoned me in just under three hours to say it was complete and that they had reconnected the connection for the warning light and it was tested and all working ok, they provided a worksheet to confirm what they had done.
The warning light now works and the TPMS has been reset but it shouldn't have been this difficult, don't think I will use that dealer again !
Hi Basil
Did the Dealer replace the fuel filter as promised for free? If so, I would be really grateful if you could let me know which Honda dealer did the work for you (and location). It's just that I actually paid for this to be done because the Honda Dealer said the recall only related to the fuel pump and not the fuel filter. If I can establish that some dealers are replacing the fuel filter for free, I intend to contact Honda UK to see if I can get a refund (and I'll then let everyone know on here for information).
Many thanks
Hi 2Robbie2,
They said they changed the fuel filter as part of the fuel pump recall after I offered to pay for a filter to be fitted.
Saying that I no longer have much confidence in their work after they didn't reconnect the handbrake connections.
It was Ponthir Honda, near Caerleon in South Wales, they used to be a Honda dealer but now just an authorised service centre.
Basil
Hi Basil
Thank you ever so much for the response - it is very much appreciated - if I am successful, I'll be sure to let you know.
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Honda UK confirmed no recalls, current or historically, for mine
69 plate 2020 se
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does anyone know what the type 1 and type 2 fuel filters are on this honda rrp price sheet on the petrol/diesel list, the prices do seem to have shot up a lot recently too
https://www.honda.co.uk/content/dam/local/uk/cars/owners/repairs/HUK_CARS%20NRRP%20April25-non-hybridV2.pdf
thanks
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Just had mine done at Listers Stratford upon Avon
Very efficient, pleasant, took about 2hrs
A slight smell of petrol which they warned me about and apologised for, and said if it didn't go away in a day or 2 then get back in touch.
Everything works including the handbrake warning :D
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To be fair mine went into the dealership in Nottingham. Took 2.5 hours no smell of petrol, and they cleaned the car !!
Normally I wouldn't trust a dealer to change a wheel trim...
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I'll just add that the slight petrol smell disappeared after a day, I guess just a drop of petrol will make quite a lot of smell for a short while.
I've done about 300mls since and the car runs perfectly
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I'll just add that the slight petrol smell disappeared after a day, I guess just a drop of petrol will make quite a lot of smell for a short while.
I've done about 300mls since and the car runs perfectly
In the early 80s I borrowed an Alfasud. Topping up the petrol at the station, I was splashed on my trousers due to being unfamiliar with the filler neck.
I thought I'd risk driving home but didn't get far until my nicky nacky noos told me not...
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any more people on here had their pump replaced with no issues recently?
its nearly my service and mot in september and i am still unsure to get it done, also would it be better to get a separate appointment for the pump rather than adding it on with the service and mot?
also i would like to get the fuel filer pickup sock that is clipped to the bottom of the fuel pump replaced as well, is there any updates on weather that is included or a paid for extra, the mechanic wanted to change it on last years service for quiet a bit of money (probably 90% labour) as the car was 6 years old at the time, i am glad i declined that as this recall was not about at the time
thanks guys
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The fuel pump on my Jazz was replaced in January 2025. This morning, I received a letter dated 20th June 2025 from Honda headed "URGENT SAFETY RECALL NOTICE" advising that some Jazz models have a "fuel pump module defect" and describing what I should do to have it fixed. It was not a generic letter - it had the VIN number and registration number for my car.
There was a Customer Service number to call for queries (0345 200 8000). (I suspect this might be outside the UK). A very well spoken lady checked the records, confirmed that my car had been repaired and said I could ignore the letter.
I just seems odd that within a few days of the repair in January that both Honda and DVLA had removed the recall marker on the car, yet six months later Honda admin are sending out a recall letter. Crossed wires somewhere in the system ?
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The fuel pump on my Jazz was replaced in January 2025. This morning, I received a letter dated 20th June 2025 from Honda headed "URGENT SAFETY RECALL NOTICE" advising that some Jazz models have a "fuel pump module defect" and describing what I should do to have it fixed. It was not a generic letter - it had the VIN number and registration number for my car.
There was a Customer Service number to call for queries (0345 200 8000). (I suspect this might be outside the UK). A very well spoken lady checked the records, confirmed that my car had been repaired and said I could ignore the letter.
I just seems odd that within a few days of the repair in January that both Honda and DVLA had removed the recall marker on the car, yet six months later Honda admin are sending out a recall letter. Crossed wires somewhere in the system ?
that reminds me of the airbag recall i think on toyota as well as honda when they replaced airbags with new ones just to have to change them again with working ones on the second time as the first ones were deemed faulty, that was a long time ago though
glad your pump is working ok still, what some have reported is that they only replace pump if it defective and not if it passes inspection, i think that was USA only though
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My pump was replaced today. It took them just over an hour.
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My pump was replaced today. It took them just over an hour.
do you know if they replaced the filter on the end of the pump too ?
thanks
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do you know if they replaced the filter on the end of the pump too ?
Sorry, they didn't say-
"SUPPLIED AND FITTED A NEW FUEL PUMP
COVERED BY A HONDA RECALL"
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this is the filter you pay £80 for
https://www.hondapartsnow.com/genuine/honda~filter~set~fuel~17048-t5r-a00.html?vin=&make=Honda&model=Fit&year=2018&submodel=&extra1=5%20Door%20LX&extra2=KA%206MT&filter=()
the strainer should come on the pump and the filter is £80 and not £156 because there is no labour as it is out for the recal work
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anyone else recently had tair fuel pump replaced, mine is booked in in a few weeks time and im still not sure about it as the car drives perfectly with 37k on the clock
i hope it all went without a hitch if you had your pumps done recently
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just had my pump replaced at main dealer, no smell of fuel everything works and no damaage or scratches after work was complete, i am glad to have it done
hope everyone else is having the same luck as me with their pump replacements
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My 68 plate was done at 80,000. No problems. Done quickly with no smell of petrol after. They also cleaned the car.
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Can anyone confirm definitively that the fuel filter is changed as part of the recall work and/or has to be changed by default?
I would like it done as part of the job but if its not then id prefer they did it and i reluctantly pay.
I've just booked my HR-V in for a service with the MOT and recall being done at the same time. Initially they quoted me £200 if they replaced the filter at the same time but after speaking to his manager, came back with a revised quote of £120. He said that the part alone was £90. I'm not going to get it done at that price in any case.
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Had the recall works completed recently. No issues since the works. They confirmed that they didn’t replace the fuel filter. FYI before the appointment they told me to make sure that I don’t have more than quarter tank of fuel