Author Topic: Is there a worst courier service than DPD  (Read 828 times)

John Ratsey

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Re: Is there a worst courier service than DPD
« Reply #15 on: May 07, 2021, 08:32:08 AM »
I've had zero problems with DPD. I'm sure that the system works out the driver's optimum route and they are expected to follow it.

Round here, DPD are the absolute best. I have had the driver wait until the time before he would knock on the door.
I have had that happen. The driver said that the system wouldn't let him register the delivery before the start of the time slot. I would have thought that this would also apply to logging a missed delivery.

culzean

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Re: Is there a worst courier service than DPD
« Reply #16 on: May 07, 2021, 10:19:21 AM »
Are you sure that it was DPD? Their system will not allow drivers to make early deliveries.

With the failed delivery, did you get a non delivery card? If not, I suspect no attempt to deliver was ever made.
Yes it was DPD. They put a card through the door and posted a photo of my front door on the tracking page.

With regards to the failed delivery, there was no card, and like you, I suspect the driver never even attempted to deliver.

I also had three large bags of Cat Litter left in the street at the outside door to the block of flats. I received a delivery notification with a photograph and had to hump 3 cwt of Litter up 48 stairs, a disabled OAP.
When I order Cat Litter the drivers ding the deliveries until I complain to the vendor and they get on the case.

IMHO DPD are NBG.

Many delivery services,  including supermarkets and Royal mail, and non specialist ( those that do not specifically accept heavy delivery ) couriers have policies to only deliver to main entrances of multi-story buildings - especially when no lift is available.  It is probably at the drivers discretion whether they will deliver to a flat, depending on their own health and their workload.
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

Jocko

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Re: Is there a worst courier service than DPD
« Reply #17 on: May 07, 2021, 11:58:58 AM »
Things just got worse. I received a text to say delivery would happen between 09:37 and 10:37. We were going to be out, but I had arranged for the parcel to be left at the door. As we were leaving the DPD van, with a different driver arrived so I nobbled him. Despite knowing me well he wouldn't give me the parcel so I had to follow him up to the flat. He then insisted I open the door so he could take a photo. When I pointed out that it was to left at the door anyway he said he was instructed not to do that. I still think DPD is the worst courier service out there.

Kenneve

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Re: Is there a worst courier service than DPD
« Reply #18 on: May 11, 2021, 10:09:29 AM »
Ordered an Item from John Lewis on Friday, for delivery yesterday (Monday),  by DPD
Had a text from DPD yesterday morning, giving a delivery slot of 10.56-11.56.
Actually delivered 11.10, so can't complain about that.

richardfrost

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Re: Is there a worst courier service than DPD
« Reply #19 on: May 13, 2021, 02:36:14 PM »
My wife ordered her usual delivery of grasses and hay for our Guinea Pig herd yesterday morning. Delivered from Devon to us this lunchtime in Yorkshire by DPD. The driver asked me where I wanted the box, which was quite large. He had it at the front door and I asked if he could put it in front of the garage door so that I could decant it into there and put the cardboard in my car ready for a trip to recycling.

I think DPD are amazing and they have some great drivers. There are always some that are not so great or are having a bad day. That is why I always give feedback, when they're good and when they're bad, of offered the chance. Otherwise, how can they improve?

Jocko

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Re: Is there a worst courier service than DPD
« Reply #20 on: May 13, 2021, 06:12:09 PM »
Must be the English drivers that are good. I'll be moving in a couple of weeks so I may be lucky with the drivers where I am going.

BIGFELLAH

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Re: Is there a worst courier service than DPD
« Reply #21 on: May 14, 2021, 03:30:52 PM »
Must be the English drivers that are good. I'll be moving in a couple of weeks so I may be lucky with the drivers where I am going.

Good luck  Jocko with move hope not to much stress, are you moving to England ??
Just keep ploughing on,It grows on you.

Jocko

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Re: Is there a worst courier service than DPD
« Reply #22 on: May 14, 2021, 07:04:22 PM »
The move is a nightmare. Mother-in-law died and we are moving into the family home. So we have a house to clear before we move and as we live in a furnished flat, some furniture to buy (Mum's bed was from the 1960s).
I have a collection of guitars I cannot take with me (no room) so I am having to give them away (family).
We are moving to the southern edge of Edinburgh.

Regarding the original thread, today we had two deliveries from Yodel and Hermes. They were both when previously notified and the couriers (three in total) were excellent. Perhaps DPD will be the same where we are going to.  :)

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