Turtle icon and Honda won’t repair YET

[ninanina]

If the car was purchased from a Honda dealer you have a comprehensive one year warranty which will definitely cover you for your issues free of charge. Also demand a courtesy car while yours is in for repair

It’s definitely more expensive to buy from a Honda dealer but we pay this extra for the peace of mind it brings

Take your car back to your supplying Honda dealer and demand they sort out your issues

I’m also female but not so young!  When I purchased my Advance a few weeks ago I made it very clear to the supplying Honda dealer what I expected from them and they were very accommodating. I also insisted on a few things from them and was very pleased with the outcome

I came away very satisfied with my new (used car).  I ‘complained’ a week after picking the car up as I had a puncture in the front near side tyre and they offered me 50% against new tyres as a gesture of goodwill. What you don’t ask for you don’t get!

You need to go back to your supplying Honda dealer and demand the repair to be done ASAP; you have already paid over the top for your Jazz as you purchased from a Honda dealer so you must make use of that

[ninanina]

This is the approved Honda Used Car Warranty information:

You are eligible for a Honda Approved Used Car Guarantee if:

a) You purchased the Vehicle from a Honda Dealer as a Honda Approved Used Car
b) You are an individual resident of, or if a company, are registered in Great Britain, Northern Ireland, Channel
Islands or the Isle of Man
c) The Vehicle is as identified on the Plan Documents
d) The Vehicle is not used for hire or reward (a taxi or self drive hire)
e) The Vehicle will not be used for any form of timed or competitive event
f) The Vehicle has not been modified other than in accordance with the manufacturer’s recommendations

So as long as your Jazz fits within the above criteria you are covered for any repairs that are necessary for one year from date of purchase

Just in case you didn’t know you also have at least one year of Hondacare Assistance (AA) cover

[Jazzdriver]

Since you recently brought the car from them, they shouldn't be charging to plug in diagnostic equipment in these circumstances,  especially if they know of problems with a high voltage cable.

[Kremmen]

The car clearly has a defect and I'd be making a fuss In front of other customers to help stop their delaying tactics till your warranty expires

Some dealers really are the pits

[CtrlAltDel]

I have sent a complaint to the dealer , and I’m not going to let any of it go. They’ve messed me about a fair bit in the last 6 months.
I absolutely love the car, it’s such a downer

[CtrlAltDel]

Since I’ve posted this thread I’ve had nothing but problems. Dealer was apologetic.  The battery was replaced as a gesture of goodwill , and we had high hopes perhaps the turtle would P off.

Nope.

The high/low turtle likes to appear whenever the technicians are not in of course, but he has appeared in the last three drives - if he appears tomorrow the car is getting lobbed at their front door.
Today I was greeted by a turtle and a bunch of christmas lights shouting about my brakes mostly but not quite the brake assist issues people are reporting. The engine had started though, so I wasn’t thinking battery.

After a few restarts the engine light was the only thing that remained on. I refused to chance it  on the motorway so I drove the HRV instead. When I got back home I tried the Crosstar again, a few restarts and the engine light eventually went off.

I’m tired of it. I love the car but the mystery of all these errors is wearing thin and I’m a bit worried about the school run tomorrow. Today is the first time I genuinely miss my MK2  I feel unsafe now and it shouldn’t be this way

[Tombola]

Since I’ve posted this thread I’ve had nothing but problems. Dealer was apologetic.  The battery was replaced as a gesture of goodwill , and we had high hopes perhaps the turtle would P off.

Nope.

The high/low turtle likes to appear whenever the technicians are not in of course, but he has appeared in the last three drives - if he appears tomorrow the car is getting lobbed at their front door.
Today I was greeted by a turtle and a bunch of christmas lights shouting about my brakes mostly but not quite the brake assist issues people are reporting. The engine had started though, so I wasn’t thinking battery.

After a few restarts the engine light was the only thing that remained on. I refused to chance it  on the motorway so I drove the HRV instead. When I got back home I tried the Crosstar again, a few restarts and the engine light eventually went off.

I’m tired of it. I love the car but the mystery of all these errors is wearing thin and I’m a bit worried about the school run tomorrow. Today is the first time I genuinely miss my MK2  I feel unsafe now and it shouldn’t be this way

 Next time you use your car have your mobile phone handy, if Mr Turtle appears photograph the pesky thing and show it the dealer 

[CtrlAltDel]

Next time you use your car have your mobile phone handy, if Mr Turtle appears photograph the pesky thing and show it the dealer

They don’t care less they need to catch the code and they can’t without seeing it live. I need to drive to their door literally and leave the engine running whenever it appears. If I turn off the car the lil s*** goes off.

The worry is the nonsensical timing it appears, and how it swings from low to high temps. My same gen HRV has never encountered it in its life and from research it only generally appears in very cold climates.

[paulkempenaar]

Dear Original poster,

I'm having the very same issue and Honda isn't willing to consider it part of the warranty - how did this issue resolve for you?

Kind regards, Paul

[Karoq]

Try another dealer, There must be one in a city the size of Edinburgh.
Western Honda seem to have a bit of a strangle hold. But if you are prepared to go 20 odd miles you have a choice.If you decide to complain to the dealer, write to the Managing director. Don't mess about with the underlings
I used to drive a 44 mile round trip for my 8 Skodas over ten years to a privately, family owned business. They know their livelihood rests on a good reputation. The staff in the National large groups don't give a 'stuff'. they tend to treat ladies as they have treated you. I worked for Shell all my life dealing with all the dealer networks, privately owned and massive groups. If there was any problems the latter were alway the ones to give me the trouble
I know it sounds terrible but can you take a chap with you? I went out with a woman who was quite assertive, but she was treated like you by her dealer. When I went with her it was completely different. They think young girls know nothing about cars whereas blokes usually do.
Take my tip and find a family owned dealer even if it's mile away. I bet you get better treated.
Good Luck!
let us know how you get on.


Look here.https://www.honda.co.uk/cars/find-a-dealer.html?utm_source=google&utm_medium=cpc&utm_campaign=honda_gbr_en_srch_bau_stnd_con_cars_range_google-central_gbp_mix_core&gclsrc=aw.ds&gad_source=1&gad_campaignid=21343759598&gbraid=0AAAAADKCnhPlBCJuhaQXF-zwTLSSyrLC0&gclid=Cj0KCQjw0NPGBhCDARIsAGAzpp0wsGPU5jC8qxRlrprK0i8SmM2iwcDltTGSUAOTWjV3MwyqaZgxLL4aAn5lEALw_wcB#search?filters=ECOM%2CSERVICE

[Marco1979]

Hi Paul, the dealer does make a huge difference. I find Apeldoorn (Wesselink) and Veghel (van den Akker) the best ones in - sort of - south east Nederland. I will never ever set foot in Utrecht again; I was treated blunt and rude there.
Good luck!

[paulkempenaar]

The dealer in Purmerend definitely tried hard with honda europe but got the warranty claim dismissed - i'm now trying to resolve with honda europe directly but wondered if other members here had the same issue with a early production Jazz.

[John Ratsey]

Has the vehicle had the brake simulator module replaced? There's a recall for this https://clubjazz.org/forum/index.php?topic=17262.0.

[paulkempenaar]

Hi John,

brake simulator module has been replaced. Do you think this may have anything to do with the high voltage wire issue?