Mk4 2021 Jazz Brake failure

[Jazzik]

Perhaps Honda's brake simulator replacement policy here in Poland is fundamentally different from that of Honda UK.
In our case it went like this: I check the website for recalls and after entering the VIN I see:

"There is an outstanding recall/update on your vehicle:
Abnormal brake pedal feel and warning lamp 'on'
Please print this page and contact your local authorised Honda dealer to arrange an appointment and have your car repaired free of charge."

Please note that it says: contact your local authorised Honda dealer to arrange an appointment and have your car repaired free of charge.

It does NOT say: Contact your local authorised Honda dealer to hear "We checked your Honda Jazz; no error codes were found. Honda are only replacing the brake simulator if error codes are found."

Since our local Honda dealer no longer exists and there are none in the vicinity I contacted Honda Poland. Asked them which dealer to contact. Two dealers were advised (81 and 93 miles one way! from where we live...).
I contacted both dealers by phone and chose the dealer where the brake simulator could be replaced first. I made an appointment there immediately and on April 15th we drive to Gdansk...

Oh and by the way... we have not received a single letter regarding this subject from Honda yet... They will probably come when the problem has long been solved.

[Lord Voltermore]

In our case it went like this: I check the website for recalls and after entering the VIN I see:

"There is an outstanding recall/update on your vehicle:
Abnormal brake pedal feel and warning lamp 'on'
Please print this page and contact your local authorised Honda dealer to arrange an appointment and have your car repaired free of charge."

If this is  all it says I interpret this as meaning " you can ONLY  apply for the free repair under the recall   if you have abnormal brake feel and a warning lamp on." And only if you print off the page   so the dealers are aware of something Honda should already have told them is a free recall repair.

If so it sounds like Honda  are hoping they  will only have to repair   those cars that actually fail. And hoping that many cars will never fail, or will only fail in many years time   by which time  they can  claim its fair wear and tear and charge for the work.  Most owners will be  unaware they could print off  a free repair voucher.
   
Maybe this is Hondas policy in countries where there is less publicity  of the problem. The fact they appear to have agreed to repair free of charge  cars that show symptoms is a big improvement on their previous reluctance to accept any  liability  with many owners being charged by dealerships.     But nowhere as good as actively recalling all  potentially vulnerable cars whether they shows signs or not. (albeit slowly and by direct invitation )  . I had thought this was now the policy for Honda UK  (part of Honda Europe) but maybe I have been over optimistic.

[Jazzik]

If this is  all it says I interpret this as meaning " you can ONLY  apply for the free repair under the recall   if you have abnormal brake feel and a warning lamp on."

This:
Abnormal brake pedal feel and warning lamp 'on'
is on the Polish website in the English language and explained to me by Honda Contact Centre Poland as being the "name" or "title" of the recall.

I checked it and it looks like they are right, because the Polish and also the Dutch, French and German websites have this sentence in English:

Kontrola online — podsumowanie danych pojazdu
Numer VIN: JHMGR3890XXXXXXXX

Dostępna zaległa akcja przywoławcza / aktualizacja pojazdu:
Abnormal brake pedal feel and warning lamp 'on'
Wydrukuj tę stronę i skontaktuj się z ASO Honda w celu um󷩥nia się na bezpłatną naprawę samochodu.

Online controle - overzicht van uw voertuig
Voertuigidentificatienummer: JHMGR389XXXXXXXX

Er geldt een uitstaande terugroepactie/update voor uw voertuig:
Abnormal brake pedal feel and warning lamp 'on'
Druk deze pagina af en neem contact op met de geautoriseerde Honda dealer bij u in de buurt voor het maken van een afspraak om uw auto kosteloos te laten repareren.

Vérification en ligne - récapitulatif de votre véhicule
Numéro NIV: JHMGR3890MS221765

A ce jour, des opérations en attente doivent être effectuées :
Abnormal brake pedal feel and warning lamp 'on'
Veuillez contacter votre concessionnaire agréé Honda local pour connaître le détail de l'opération et fixer un rendez-vous pour cette intervention gratuite sur votre véhicule.

[Worthingmike]

I had no brake problem or lights on. I contacted the honda garage and they said there was a recall.  It is beeing repaired today. No questions asked. 

[Kremmen]

From Steve's post ......

They are working through the vehicles via recall as and when parts become available

But, if your car fails then it will jump the queue

[Lord Voltermore]

You might be lucky and a dealership has the part and a free  workshop slot . They may do the job 'early' as a goodwill gesture .They might keep a couple in reserve in case of an urgent breakdown repair but feel confident to use one of them. .     Other dealerships  may only have resources to deal with cars as they come off the waiting list.
But it does seem   they are indeed  getting replaced without  symptoms.     

Interesting what Jazzik says that  Honda use  " Abnormal brake pedal feel and warning lamp on" as a title for the recall .  This could explain why some dealership staff may be treating recall cases without these  symptoms differently .  Also that English is the universal language  for mechanical  pains in the bum   

[Kremmen]

If you have the letter with the 3 digit code and a dealer refuses to help, report them to Honda

[coldstart]

There seem to be two kinds of letters:
1) the one informing affected owners of the potential failure and pending recall
2) the one actually informing affected owners that parts are available and they should contact their dealership of choice to have the replacement made

I can only repeat that tenths of thousands of vehicules seem to be affected and that the actual defect only shows within a certain time (as far as reports show, it seems to be some three to four + years after manufacture).

So, in order to keep the demand on the spare parts and the dealerships at a reasonable level, Honda seems to stager the repairs by model year.

Unless you own a GR Jazz with a VIN containing *********MS****"**  you shouldn't be overly concerned about not being recalled immediately.
Honda meanwhile has fully aknowledged the fault and has the eventually faulting part replaced at no cost to the owners.

Of course owners of a car showing the symptons but not yet on official recall will get advanced treatment!

(I only wish, VW would have acted as responsibly to its customers outside the US about "Dieselgate" as well!)
Hell will probably freeze over before I buy a car of that company ever again!

[MikeRO]

Just got a call from my dealer regarding the recall on my Crosstar. After I checked my VIN and contacted them, they said they'd look into it. They now have the replacement part and I'm booked in for the repair next week. They advised it could take 3-4 hours since it's the first one they've done. Will update the forum next week after the appointment.

[CtrlAltDel]

Mines is finally in today, they’ve marked it in as full day but I may be getting it back around 1pm. No offer of a courtesy car so stranded in Costa 🤣

I’m just relieved the day has come, I’ve been anxious since day 1 of ownership, and they played dumb when I questioned them about it.

I appreciate you all being so knowledgeable and helpful.

[CtrlAltDel]

Just when I thought it was all over, brake recall done but air con leak now,  another warranty visit in a few weeks.

3 warranty repairs in 2 months is a joke tbh.

[Jazzik]

But 3 non-warranty repairs at your own expense in 2 months would really be a (bad) joke!

[CtrlAltDel]

But 3 non-warranty repairs at your own expense in 2 months would really be a (bad) joke!

It would be getting blimmin traded in I’d be raging 
At least they’re being identified!

[ninanina]

Just when I thought it was all over, brake recall done but air con leak now,  another warranty visit in a few weeks.

3 warranty repairs in 2 months is a joke tbh.

I’m so sorry you are having issues with your Jazz

The only good thing is that it’s all being sorted under warranty

Can I ask what mileage you Jazz has done?

[pauly58]

It sounds like a shambles, Honda don't seem to have notified their dealers about the problem, I had to tell ours it was text book brake pedal simulator. Perhaps Honda are just trying to avoid the embarrassment of announcing a public factory recall.
We've had the 12v battery fail in the first few weeks, air con condenser a few months later & then the simulator. The warranty is up in June & it is going at the end of the month. Honda reliability, it's a thing of the past.