Mk4 2021 Jazz Brake failure

[CtrlAltDel]

Mine is coming up on recall thanks to @dfconnolly’s post remind me to check. Proper frustrating as I’ve just got my car back last week from a warranty repair.

I now need to get the VIN for the HRV and check that too

[RuthieB]

Mine is coming up on recall thanks to @dfconnolly’s post remind me to check. Proper frustrating as I’ve just got my car back last week from a warranty repair.

I now need to get the VIN for the HRV and check that too

Ironically our Jazz was in for service 2 weeks ago and I had checked with the ‘technical advisor’ prior to submission only to be told “No outstanding recalls”!……hence my query on other folks experiences

[Marmoset]

Be interested to know if anyone only waits a couple of weeks, mine was a 9 week wait.

Just a 10 day wait between phoning the dealer and getting a date for next week.  But they did say they need to keep the car for 2 days.  I assume that this may be because they're new to dealing with this problem.

[RuthieB]

Our Jazz was in the dealers only 2 weeks ago with NO recall showing. It will be interesting to see how long it takes to progress matters…..the onus now appears to be on customers to contact the dealers by the wording on the Honda UK website and not on Honda to send out letters in line with parts availability.

[CtrlAltDel]

Posted on the fb group but will post here too

Just called to book in and they were very reluctant to do it as Honda expect us to receive two letters, and only the ones who receive the second letter will get booked in. I wasn’t having it as I bought the car knowing this was going to come up and the car has had too much issues already in its first few months. So I am booked in

[GeoffW]

There is a big variation in peoples' experience of this issue! Thankfully my experience has been positive.

Ours is an early 2020 model. I identified on the Honda UK website that there was a recall for it and printed the page. That coincided with me needing to book it in for its annual service, and when I phoned to book it in I asked about the recall and it seems they had ordered the part - I assume as they knew it would be in for service soon - and it was booked in for about 2 weeks hence. i asked if they can get the part that quickly and they said there would be no problem. The part arrived in good time and was replaced during the annual service.

When I picked up the car from its service I asked if I could have proof that the recall work had been done (in case i wanted to sell the car in the future) and they kindly printed a "no cost" invoice listing the work for my records as proof.

I'm sorry so many others are having problems.

[RuthieB]

“ When I picked up the car from its service I asked if I could have proof that the recall work had been done (in case i wanted to sell the car in the future) and they kindly printed a "no cost" invoice listing the work for my records as proof.”

This is a very valid comment and I’ll be asking for a hard copy of proof of repair, perhaps we all should if thinking of selling privately in the distant future!?

[Wonder]

Hi,
the invoice for the work done was given without me asking for it,
there is also the cost and the time spent, then in the box to pay it says 0

[RuthieB]

One Jazz and one CRV booked in at North Wales Honda in May with complimentary courtesy cars being provided!

A result at last after us all pressurising Honda UK to do the right thing.

[Marmoset]

My brake recall just got postponed by 2 weeks. 

I know it's always someone else's fault with this kind of thing but I was told that ''Honda are a bit slow getting the parts out.''

I wonder whether this might become a general problem.

[Lord Voltermore]

I had to wait years before the Tanaka airbag finally became available  for the recall on my Toyota. 
When the letter finally came  I was on holiday so it was a couple of weeks before I made an appointment. They had used 'my' airbag for someone else  and I had to wait a further two months     

[chicksee]

My brake recall just got postponed by 2 weeks. 

I know it's always someone else's fault with this kind of thing but I was told that ''Honda are a bit slow getting the parts out.''

I wonder whether this might become a general problem.

Initially I was told 4 weeks, revised to 6 weeks and part finally arrived after 9 weeks. Don’t hold your breath.

[Jazzik]

Today the recall was arranged. One phone call to Honda Gdansk and an appointment was made for April 15. Gdansk is not the closest (164 km./102 miles one way), but the fastest to reach Honda dealer for us.

[coravel]

After receiving a letter from Honda advising me that my car would be recalled to attend to the brake failure problem, within a few weeks I received an email from my Honda dealership asking me to book the car in for its 3rd service and MOT.  They would also check to see if there was a problem with my simulator.  Apparently mine didn't require any attention.  Neither did they record an oil change.  I responded to an email from Honda asking me how satisfied I was with the dealership and I told them about the lack of recorded information.  I've not yet received a reply.

[ninanina]

Apparently mine didn't require any attention

That doesn’t sound like a solution to me. The brake simulator issue is supposed to be a recall item and not dependent on whether it needs ‘attention’

You are still left with a potential ticking time bomb