Mk4 2021 Jazz Brake failure

[CtrlAltDel]

I have an MS and haven’t had anything. Gov.uk shows nothing, and I dunno how Honda would contact me 🤷‍♀️

Did you buy the car new, or from a Honda specific dealership?

https://www.check-vehicle-recalls.service.gov.uk/recall-type/vehicle/make

Honda specific dealership , is there something I should be doing?

[CtrlAltDel]

Bugger bugger, looks like I have the brake problem, jazz Crosstar 2020.
VIN JHMGR6880MS200292

Problem started last week, had a circle with ES in the middle followed by circle with EP light up, stopped the car, restarted and it seemed ok but this morning several icons flashed up EP, ES and several others along with the brakes hard to depress.
Contacted Honda’s customer services and they advised me to contact dealer.
Dealer wants the car in to do a diagnostic check which they said if it wasn’t under warranty would be £150.
Glad I took out the extended warranty when I purchased it.
Will have to see what they have to say.

My god, mine charged me £150 for diagnostics under warranty, still reeling from it and I’ve complained

[CtrlAltDel]

Exactly as expcted, I did a check on my June 2020 Jazz on the Honda UK website's "Product recalls and updates" page and this was the reply "There are currently no active recalls/updates on this vehicle".

On the DVSA website if I check using the reg number option there is no recall listed, but if I use the option where you don't need the reg number the recall IS listed. 

It looks like my vehicle hasn't been linked to the recall process yet, which is worrying as it was a very early one. I did ask the garage a few months ago to check if it had any work done on the braking system before I bought it (in 2023) and they said it hadn't.

I'll give it a few weeks and make more enquiries - unless the part fails of course!

I checked mine - under Jazz e:HEV is states a recall but if you choose Jazz Crosstar it shows a recall for a front wide camera. Surely they are one and the same? Has anyone with a Crosstar had the letter?

[chicksee]

Make sure you tell them about the GOV.UK notice, as well as all the forum bumf regarding recall letters some here have had.

Thanks for that, I’ve printed pretty much everything.

[CtrlAltDel]

Can someone help me clarify?

My 2020 Crosstar has the first VIN stated (MY 2021) . On this DVSA site, would I input 2020 or 2021?

I also heard HR-Vs are affected… I have a 2022 plate HR-V also (OMG why me) would this be a 2023 on DVSA though .

Thank you for any response.

[Kremmen]

IIRC the first MK4, Jazz and Crosstar are all MY21

MY20 are the last MK3 Jazz

Try both and see what happens

[John Ratsey]

I also heard HR-Vs are affected… I have a 2022 plate HR-V also (OMG why me) would this be a 2023 on DVSA though .

The DVLA recall information shows that 4674 HR-Vs are affected. I would have thought that number would include all those sold in 2022.

[coldstart]

I checked mine - under Jazz e:HEV is states a recall but if you choose Jazz Crosstar it shows a recall for a front wide camera. Surely they are one and the same? Has anyone with a Crosstar had the letter?

Please keep in mind that Honda will start the official recall only when the spare parts become available for the specific cars.
(at least that's how they're doing it in Germany and Switzerland)

A premature recall without spare parts would only create (additional) frustration amongst customers as well as dealerships, would'nt it?

[CtrlAltDel]

I checked mine - under Jazz e:HEV is states a recall but if you choose Jazz Crosstar it shows a recall for a front wide camera. Surely they are one and the same? Has anyone with a Crosstar had the letter?

Please keep in mind that Honda will start the official recall only when the spare parts become available for the specific cars.
(at least that's how they're doing it in Germany and Switzerland)

A premature recall without spare parts would only create (additional) frustration amongst customers as well as dealerships, would'nt it?

Indeed, thank you. Can’t believe it’ll be both my cars 🤣 just my luck.

[coldstart]

Indeed, thank you. Can’t believe it’ll be both my cars 🤣 just my luck.

I'm sorry about your misfortune! On the other hand even Honda UK has (finally!) come around  to do the repairs free of charge.

I do not know which cars you own (I only follow information about the Jazz) so I wouldn't know if all of your cars are affected.
From my infrormation (for Jazz) only cars from the japanese Suzuka assembly plant during the relevant model years (pre facelift) may be affected (identified by the letter "S" in the 10th position of the VIN).

Thanks to @BigT who started this lenghty thread in the first place, we are meanwhile quite aware that the failure (corrosion) needs some time to develop and it usually affects cars around three years after production.

So, if your cars dont sport "M" in the 9th position you should be in the clear for another year or even a couple of years.
Time enough for Honda to up the supply of spare parts.

[chicksee]

Well, after taking it to the dealer and they did the diagnostic check,  they confirm it is the brake problem and are contacting Honda for the part, can anyone tell me who has had it done how long it takes to receive the part and is it up to the dealers  whether you get a courtesy car or not.
Ta

[CtrlAltDel]

Indeed, thank you. Can’t believe it’ll be both my cars 🤣 just my luck.

I'm sorry about your misfortune! On the other hand even Honda UK has (finally!) come around  to do the repairs free of charge.

I do not know which cars you own (I only follow information about the Jazz) so I wouldn't know if all of your cars are affected.
From my infrormation (for Jazz) only cars from the japanese Suzuka assembly plant during the relevant model years (pre facelift) may be affected (identified by the letter "S" in the 10th position of the VIN).

Thanks to @BigT who started this lenghty thread in the first place, we are meanwhile quite aware that the failure (corrosion) needs some time to develop and it usually affects cars around three years after production.

So, if your cars dont sport "M" in the 9th position you should be in the clear for another year or even a couple of years.
Time enough for Honda to up the supply of spare parts.

Thank you. Unfortunately my Jazz Crosstar has the first VIN you listed a few pages back, so that seems a dead cert. It’s behaving itself in terms of the brake but not so much in other areas.😩

[Cobb2]

Chicksee - in the early days of this problem last year some of us were waiting six or more weeks to get the part but I think it should be considerably quicker now. Check with the garage or Honda UK. The actual job to change the part is, I think, only 2-3 hours labour. I would hope the garage would offer you a courtesy car after getting Honda's permission - although you could contact Honda yourself if needed.

[chicksee]

Chicksee - in the early days of this problem last year some of us were waiting six or more weeks to get the part but I think it should be considerably quicker now. Check with the garage or Honda UK. The actual job to change the part is, I think, only 2-3 hours labour. I would hope the garage would offer you a courtesy car after getting Honda's permission - although you could contact Honda yourself if needed.

Thanks for the reply, I will wait until Monday and see if they can give me a timing, if weeks the I will request a courtesy car.

[TheCoolKids]

I have no idea if Honda have my address, certainly my supplying dealer does but don’t know how that information gets passed to Honda UK

I’m wondering if my ‘23 is affected by this

If Honda UK works anything like Honda CH all information about modern cars is centralized (why you can access the digital service record).
In Switzerland this includes owner information (I'm getting incentives by mail directly from Honda Switzerland).

Regarding your Jazz: According to my information the facelift Jazzes aren't affected.

Honda says the affected (pre-facelift) Jazzes have VINs in the range of:
JHMG[3/6]***MS*****  = MY 2021
JHMG[3/6]***NS*****  = MY 2022
JHMG[3/6]***PS*****  = MY 2023

(the letters I, O, Q, U, and Z are skipped for whatever reason)

My MY 2024 (produced and bought in 2023) Jazz Advance already has VIN JHMG3***RS***** so it is clearly not affected as Honda have since changed the oil used in the manufacturing process of the brake feel simulator.

Where did you get these VIN ranges from? I've not heard anything about the recall in the Netherlands. I spoke to my local Honda dealer some time back about the brake simulator issues discussed and they weren't even aware. They figured it would just be a UK only issue somehow caused by the right hand drive but I see other people indicate that Honda Spain is also reaching out to them.

If any official communication from Honda references these ranges, that would be really helpful in getting them to take this more seriously as my car is in the affected range.