Author Topic: Mk4 2021 Jazz Brake failure  (Read 3949565 times)

JB

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Re: Mk4 2021 Jazz Brake failure
« Reply #555 on: October 06, 2024, 06:22:49 PM »
Car had first service 3/10/24 Vertu Honda Derby, I asked about the brake failure all they said was
[had one in about two months ago done under warranty]
I forgot what I came to forget.

Hicardo

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Re: Mk4 2021 Jazz Brake failure
« Reply #556 on: October 12, 2024, 09:07:51 PM »
SO - just back from long long trip over to Germany and back.  Was worried about the brake problem, as we have a 2021 Crosstar.  No problems at all, not a single blip.  Phew.   ;D

RuthieB

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Re: Mk4 2021 Jazz Brake failure
« Reply #557 on: October 13, 2024, 07:31:18 PM »
Just seen a ‘73 plate Civic outside my local Dealers workshop with a Laminate Notice on the dashboard saying: - “Brake Pedal Simulator Faulty - e Careful When Moving”

Pic attached (you have to log on to view)

Worrying!
From the advert "Who knows where you’ll go?"

ColinB

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Re: Mk4 2021 Jazz Brake failure
« Reply #558 on: October 13, 2024, 08:33:59 PM »
A printed notice that's been laminated for durability suggests they need to use it frequently!

Nicksey

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Re: Mk4 2021 Jazz Brake failure
« Reply #559 on: October 14, 2024, 07:48:20 AM »
It also shows that as a 73 plate, it has not reached the 3.5 year mark normally associated with this fault.

Hicardo

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Re: Mk4 2021 Jazz Brake failure
« Reply #560 on: October 14, 2024, 02:13:44 PM »
Mine's now 3.4 years old......anytime now then  :o

5thcivic

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Re: Mk4 2021 Jazz Brake failure
« Reply #561 on: October 14, 2024, 03:08:52 PM »
Will Honda UK pay for this when outside the normal 3 year warranty?

peteo48

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Re: Mk4 2021 Jazz Brake failure
« Reply #562 on: October 14, 2024, 04:49:42 PM »
Mine's going in tomorrow to Holdcroft Honda in Warrington for its 3 year service and first MOT. I will ask how many brake simulator issues they've had and report back.

RuthieB

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Re: Mk4 2021 Jazz Brake failure
« Reply #563 on: October 14, 2024, 06:41:05 PM »
Two things in response to last few comments.

Yes, Honda UK will cover the costs outside the 3 year warranty period - please see page 37 of this thread.

Our Jazz was coincidentally purchased from Holdcroft Warrington. We had a phone call from them enquiring if we still owned the car, lived at the same address and when we last had it service (our local dealer is North Wales).
“Just updating our records “ he said.

I wonder if this is possibly a precursor to a possible recall!?
From the advert "Who knows where you’ll go?"

5thcivic

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Re: Mk4 2021 Jazz Brake failure
« Reply #564 on: October 15, 2024, 04:37:33 PM »
Went ot my dealer today to have the passenger wing mirror replaced under warrantee. Had a long chat with the Service Manager.

They have had 3 brake simulator replacements so far. The earliest the customer paid for, later on Honda contributed half, the most recent one was done at no cost. He did not know if the other customers got money back, that was between them and Honda central now.

He was adamant in his opinion it will be a recall since a brake issue thus safety. However he was scathing about the DVSA which needs to be gone through for the recall system saying they were far too slow and very inefficient. So it remains to be seen if it is worth taking out the warrantee extensions after 3 years or if the replacement will be a normal free recall withour problem.

As an aside he said they were still changing takata airbags occasionally from 20 year old multiple owner cars as they become known to them.

peteo48

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Re: Mk4 2021 Jazz Brake failure
« Reply #565 on: October 16, 2024, 11:19:15 AM »
So I did ask the service reception staff yesterday if they had encountered the brake simulator issue at Holdcroft Warrington. "I haven't come across it - have you? (asks colleagues at next desks who shake their heads). Decided that it wasn't that scientific a sample!

madasafish

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Re: Mk4 2021 Jazz Brake failure
« Reply #566 on: October 16, 2024, 11:45:01 AM »
So I did ask the service reception staff yesterday if they had encountered the brake simulator issue at Holdcroft Warrington. "I haven't come across it - have you? (asks colleagues at next desks who shake their heads). Decided that it wasn't that scientific a sample!

Company policy is probably NEVER to discuss such matters - for all they know you could be a journalist looking for a story.

CtrlAltDel

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Re: Mk4 2021 Jazz Brake failure
« Reply #567 on: October 16, 2024, 11:53:48 AM »
So I did ask the service reception staff yesterday if they had encountered the brake simulator issue at Holdcroft Warrington. "I haven't come across it - have you? (asks colleagues at next desks who shake their heads). Decided that it wasn't that scientific a sample!
I got the same at Western Honda , and I felt they played daft. Of course they knew.

Mine is 4 years old now. Not sure whether to have the fear or not but should the issue happen I’ll be like a dog with a bone back there.

5thcivic

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Re: Mk4 2021 Jazz Brake failure
« Reply #568 on: October 16, 2024, 04:13:21 PM »
I think you'd need to talk to someone senior, who knows you as a customer (I've bought 3 cars off my present dealer with two 5 years service plans still active). The desk staff will probably either not know or be under instructions not to say much in case they put the company in trouble with unverified information not sanctioned by management.

Lincolnshire Rambler

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Re: Mk4 2021 Jazz Brake failure
« Reply #569 on: October 16, 2024, 07:01:30 PM »
My honda dealer knew all about the brake simulator but hadnt had to replace any . They had done quite a few door mirrors and air con condensers which seemingly are a civic issue too?

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