Honda+ app

[jamjar]

...Mine seems to be back now, although fuel is out slightly.

Mine still not back, now showing updated 5 days ago.

[JJazz]

Never used it.

[Pogglefish]

I contacted Honda by email today and then the car came back briefly to the app and without explanation (or reply from Honda) but then an hour later the app told me I no longer had access to the car.

When I tried to put the car back in the app the app said the car needed to go back to a dealer to have the TCU activated and - sure enough - the TCU icon is greyed out on the car’s screen (though the car still claims to be connected in the status page).

This app is becoming rather more trouble than it is worth.

- Pogglefish

[NoelM]

Mine is now working

[IanG]

Mine is still not connecting, although car states connected to TCU and the TCU indicator on touch screen is white, same as it usually appears when active.
Anyone else still have the connection issue or is it now working for some and not others?

[NoelM]

There are still issues with it. Just checked again and it is updating but Journeys are not showing up.

[sportse]

Still not working for me - I used to get a message when you clicked the refresh button saying it would try and connect before the problems but now it just spins after pressing.

Still getting the error message eventually after a while.

[NoelM]

Just phoned customer services and they stated that fix was carried out yesterday. Explained that Journeys were still not showing up. They say to give it until tomorrow and try it again. If that fails.
Then screen shot with time stamp and email it to them !!!

[Marko55]

Mine not working for around 1 hour today but ok now

[sportse]

Just phoned customer services and they stated that fix was carried out yesterday. Explained that Journeys were still not showing up. They say to give it until tomorrow and try it again. If that fails.
Then screen shot with time stamp and email it to them !!!

Still no luck for me - car says TCU connected ok but app just spins the refreshing icon.

Last update was 4 days ago despite many trips.

Have emailed Honda tech support.

[NoelM]

email from Honda

Dear Mr. Mitchell,

Thank you for contacting Honda UK in regards to the My Honda Plus App, we apologise for the inconvenience caused.

Please be kindly informed that we have been advised by our colleagues from the Digital Service department that this issue should now be resolved. Please kindly close your application (not only minimize it), re-open it and click on your vehicle. Then in the top left corner there should be a circle and a text next to it saying “Updated (x amount of time) ago”. Please click on that circle and make sure that your car is outside and has good network connection. This will force the car to send the most up to date data to the app and update the information showed.

Furthermore, if the issue persists please do inform us so that we can raise this to the attention of our colleagues for further assistance.

Thank you for your understanding and for contacting Honda UK. Should you require further assistance, please do not hesitate to contact us back.

[NoelM]

Looks like it’s working

[sportse]

Even worse - it partially updated, but only range left. Mileage and trips blank…

Then I received an email saying good bye from Honda - if I want to use Honda+ I need to register a different username and password, as well as take the car to a dealer to have telematics switched on again!

It seems to think I have sold the car.

[BROC]

This thread is not doing a good job of persuading me to sign up for the app......

[NoelM]

Even worse - it partially updated, but only range left. Mileage and trips blank…

Then I received an email saying good bye from Honda - if I want to use Honda+ I need to register a different username and password, as well as take the car to a dealer to have telematics switched on again!

I had a confirm ownership email sometime ago. Maybe that’s why it’s asking to re install.

It seems to think I have sold the car.