Author Topic: Rejecting a car...  (Read 385 times)

JazzMan2018

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Rejecting a car...
« on: June 03, 2020, 06:07:45 PM »
Hi,

I made a mistake

Bought a lovely 63 plate Mk2 SE+ from a Dealer, 2 days ago

Noticed whining noise from front of car - only after buying

Local garage says its a transmission problem and I should walk away so contacted Dealer. He wants to get his garage to check it. I have emailed him saying I am rejecting the car and want my money back

Any thoughts??

Yes - I SHOULD have spotted it on the test drive, before anyone says it!


Jocko

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Re: Rejecting a car...
« Reply #1 on: June 03, 2020, 06:18:36 PM »
Send him a letter, recorded delivery, as well.

JazzMan2018

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Re: Rejecting a car...
« Reply #2 on: June 03, 2020, 06:37:44 PM »
Thanks

I'm going to take a copy of the letter with me tomorrow and give it to him

He sounds reasonable and wants to check the car but the garage he uses won't be neutral - I assume they get regular work from him

Plus they may do some sort of temporary fix. My garage said it would need to be taken apart and properly inspected - and that it certainly wasn't going to be fixed by just replacing the CVT oil

Car is in great condition so guess last owner got told the same as me and decided to get rid of it

Cheers

culzean

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Re: Rejecting a car...
« Reply #3 on: June 03, 2020, 06:37:54 PM »
This topic has been covered on forum many times.

https://www.theaa.com/car-buying/legal-rights

IIRC under 30 days from sale you can reject vehicle for full refund, 30 days to 6 months you are entitled to a repair.

Ask local your garage to make a report to say they found a transmission fault - or if you are in a motoring organisation like AA, RAC etc. they will inspect the car ( for a fee ).


I'm going to take a copy of the letter with me tomorrow and give it to him


Unless you can get someone at dealer to sign to say they have accepted the letter that is not a good idea, recorded postal delivery means someone has to sign for the letter,  and the Royal Mail ( and therefore yourself )  will  have a record of the delivery date, time and who received it.  An email is now considered a legal document so email letter as well,  you then have proof that the email arrived. 
« Last Edit: June 03, 2020, 06:49:40 PM by culzean »
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

JazzMan2018

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Re: Rejecting a car...
« Reply #4 on: June 03, 2020, 06:45:56 PM »
Thanks

Will email

From what I have seen the seller doesn't have the right to fix, if rejected in first 30 days (I've had it just over 48 hours!)

A transmission fault is significant enough and costly to investigate, never mind fix, that buyer can reject

Cheers

olduser1

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Re: Rejecting a car...
« Reply #5 on: June 03, 2020, 07:02:02 PM »
Take a camera with your when you go to the showroom , a pleasant approach often leads to a satisfactory outcome.

JazzMan2018

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Re: Rejecting a car...
« Reply #6 on: June 03, 2020, 07:39:58 PM »
Thanks

Am so laid back, I'm horizontal!

Will drop the car off and tell them I want a refund and am rejecting the car, leave them a copy of my letter and email to them as well

If they don't refund within 7 days, will send Letter before Action then small claims court

Not saying they knew it had a problem but its their problem not mine

Cheers

JazzMan2018

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Re: Rejecting a car...
« Reply #7 on: June 03, 2020, 08:00:26 PM »
Hi,

AA will do report but say its not legally admissable

They recommend an engineers report which looks like it costs around 200 & is done by a 3rd party

If it goes to Court, I would reclaim this against Dealer. If they refuse access to the vehicle, this would obviously count against them in any judgement


chrisv

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Re: Rejecting a car...
« Reply #8 on: June 06, 2020, 12:44:47 PM »
Hi,
I wouldn't  get involved with engineers reports etc. Take it back and tell them you are rejecting it.write to them recorded delivery saying you are not satisfied with the car and want a full refund, don't  get involved with repairs etc. If you subscribe to which magazine contact which legal,
Chris

culzean

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Re: Rejecting a car...
« Reply #9 on: June 06, 2020, 01:46:29 PM »
Yeah,  all you need to do in law is notify the seller in writing within 30 days ( but the sooner the better )  that you want to return car and a full refund,  try to keep it peaceful and sellers will know that in law you are fully within your rights.  You only need to resort to reports and local trading standards if dealer digs in,  which if they have any sense they will not,  as they are on the losing side.

Try not to discuss things over the phone as there will really be no record of what was said or agreed.
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

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