Crosstar mirror not folding.

[Sean Regan]

Non folding mirrors have been mentioned before. I bought a 23 plate Crosstar from a honda main dealer in March
After a week, I found the nearside door mirror wouldn't close on locking. I phoned their service department and to save me making a 15 mile return journey, could I send them an email video which I did.
I got a call back the following day to say they'd ordered me a a new mirror which they could replace under warranty and they could do it, "while I waited."  The following day, the mirror was working again! I heard nothing until the end of last week, when I got a call to say the mirror had arrived and they could fit it tomorrow. I told them it was working fine and didn't need replacing.
Today after shopping when I got home I found the driver's door mirror wasn't closing!
It would close and open fine with the button next to the mirror positioning buttons. But not when I locked the car.
So I went into "settings" and reset door/mirror controls an that cured the problem.

 Now I know there's been problems with the mechanics of mirrors, but what I couldn't understand was why it wasn't suggested I do a reset  with the other mirror?
Is it that at some garages there's a problem that engineers are falling behind with their knowledge of IT?

[Tombola]

I would have let them fit the new mirror, it seems to be a common fault, I spray silicone into the swivel point in the hope it helps prevent this problem 

[ninanina]

I would have let them fit the new mirror, it seems to be a common fault, I spray silicone into the swivel point in the hope it helps prevent this problem

I would definitely also have let them fit the new mirror Tombola

It seems to be a common problem on the Jazz

[CtrlAltDel]

Both mine started doing this a few weeks ago, I could sort it with a fight with settings or restarts but it always returned. It hasn’t happened again since they were replaced. If it’s under warranty, get it done

[Sean Regan]

Thanks for the advice.
But if it did it once for the left side mirror which for weeks after has worked perfectly, then did it with the right side mirror, yesterday and was then cured by a "re-set"

It can't be the mirrors, it must be the software, if it was immediately cured by a re-set. 

So which mirror would you suggest I have replaced?

It's still under warranty until March, so I'll let it ride until it does it again with either mirror.
I'll put that in an e-mail to the main agents.

[Jazzik]

Our Jazz, which is over three and a half years old, had this problem about 2 years ago.
First the right mirror once. Reset and everything was fine, a few weeks later the left mirror would not fold in either. Also a reset and so far everything is fine.
The problem has not occurred again for a year and a half.

[Nicksey]

72 plate, and both my mirrors replaced under warranty. An intermittent fault, but there is a grinding noise that could be heard on some 'failure' occasions.
Mechanic told me that the original gears were plastic and prone to losing teeth, and have now been updated to a different composite material.

[coldstart]

I've had my left side mirror replaced under warranty after less than a year because it wasn't always unfolding on startup.

If you search the fora this seems to be a quite common problem with the MK4 Jazz (for years!)

It is one more compelling reason to take out the extended warranty though
(if Honda prefers to replace them under warranty rather than fix the root cause I gladly will make them bleed!)

[5thcivic]

Had my passenger side replaced under guarantee after 2 years, grating sound.

How are you supposed to reset the mirrors?