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Honda Jazz, HR-V & Hybrid Forums => Honda Jazz Mk3 2015 - => Topic started by: Honda EU News Feed on October 29, 2017, 11:34:18 AM

Title: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Honda EU News Feed on October 29, 2017, 11:34:18 AM
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Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey

The Honda Jazz has been named Most Reliable Small Car in What Car? magazine's 2017 Reliability Survey, with the owners of the popular supermini reporting no faults with their car.
Source: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey (https://hondanews.eu/gb/en/cars/media/pressreleases/118122/honda-jazz-awarded-most-reliable-small-car-in-what-car-2017-reliability-survey?utm_campaign=Syndicated_118122&utm_medium=RSS_All Press Releases&utm_source=hondanews.eu)
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: andruec on October 29, 2017, 04:08:11 PM
No faults? Hmmm. My door mirror switch is getting worse. I'm going to have to ask them to replace it at my next service. Assuming it can last until February. And of course the winter starting problems are off-putting.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Geoffers on October 29, 2017, 05:42:24 PM
I have to agree with the survey. None of my 4 new Jazzes had a problem!
Unlike my HR-V, which was delivered with an empty washer bottle.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: andruec on October 29, 2017, 05:46:07 PM
I have to agree with the survey. None of my 4 new Jazzes had a problem!
Unlike my HR-V, which was delivered with an empty washer bottle.
And Hondas never have an empty washer bottle warning. Nissans do.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Skyrider on October 29, 2017, 05:54:42 PM
No faults? Hmmm. My door mirror switch is getting worse. I'm going to have to ask them to replace it at my next service. Assuming it can last until February. And of course the winter starting problems are off-putting.

Has your car actually failed to start, (apart from self inflicted flooding) as in call the AA? Or does it just give the odd stutter when starting? Is it really winter down there?
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: andruec on October 29, 2017, 09:22:25 PM
No faults? Hmmm. My door mirror switch is getting worse. I'm going to have to ask them to replace it at my next service. Assuming it can last until February. And of course the winter starting problems are off-putting.

Has your car actually failed to start, (apart from self inflicted flooding) as in call the AA? Or does it just give the odd stutter when starting? Is it really winter down there?
Nope. I've written before that it only occasionally fails to start first time and has always sounded eager on the second attempt. That's why I haven't tried to pursue it further with the dealer. It's not something I would expect from any modern fuel injected vehicle. It's a fault but not a serious one.

And no, winter isn't here yet. It's autumnal but not yet wintry. That's probably why at the moment the symptoms aren't too bad.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Skyrider on October 30, 2017, 08:41:34 AM
The depths of winter have arrived! Frosty and 2.3įC when I got up this morning (now 3.2įC). The frost has melted and the Jazz started as normal without a flinch.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: JohnAlways on October 30, 2017, 08:48:14 AM
I woke up this morning to a frosty car. didn't give it a thought that it wouldn't start just where is the scraper / deicer?
One day it won't start battery is 4 years old now but I don't get up worrying it won't start (or even give it a thought). So reassuring :)
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: ColinB on October 30, 2017, 09:21:44 AM
I'm always sceptical about statements like "Not one Honda Jazz owner who completed the survey reported any faults with their car" because they don't tell you how many people that was and whether that's statistically significant. It also depends on how they define  a "fault" (eg is something that doesn't work as per the sales brochure, such as Mirrorlink, actually a fault ?).

I've not found the Jazz to be any more reliable than any other car I've owned. My personal list from the first two years of ownership:
1. Defective software in the Connect Infotainment unit. It took Honda over a year of trying different software updates to fix that.
2. Replacement transmission mount to correct creaking noise when moving off. I've NEVER had to have that sort of thing replaced on any car before.
Neither of those are one-offs, there are others in this forum who've had them. Not what I expected given Honda's reputation and pre-purchase reading of previous surveys like the What Car? one. All fixed under warranty of course, maybe there won't be any more teething troubles. Maybe.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: andruec on October 30, 2017, 09:36:53 AM
Yeah, a bit parky here today. 4 degrees according to the car. It started okay actually. The digital thermometer/hygrometer I've put in the garage was saying 13.4/56 :-/
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: culzean on October 30, 2017, 09:54:09 AM
I think reliability in its most widespread meaning means 'has not left you stranded or suffered a failure that rendered the vehicle unusable.   Things like a  glitch in the infotainment don't figure on most peoples understanding of reliability.  My Bro-in-laws nearly new Volvo V40 has left him well and truly stranded on at least 6 occasions when the dash lit up like the flight deck of the Starship Enterprise and every single fault light came on, once he could not stop the engine and the other 5 times it stopped during different journeys several times at traffic lights - a great place to break down,  when they went on holiday in it they ended up with a Nissan Joke as a courtesy car for most of the week while their Volvo was in local dealer garage in Bournemouth or Hastings.  He is happy that he can change the colour of the interior LED lighting and that there is a handy place to put his mobile - after being let down like that I would have ditched it quick-smart, but 'style-over-substance' seems to fit.   After my wife having experienced the reliability of a Fiat Punto a few years ago (comfortable and quite stylish, but I have seen cheap Chinese made kids bicycles with better build quality)  she is more than happy that her subsequent  Jazzes have never let her down,  and neither have my Civics and Jazzes.     My sister-in-law used to get French cars for their style,  but rarely kept them long because of problems,  she has been driving a Civic for about 10 years now,  my brother complains that 'there is nothing to do on the car' except change the oil every so often,  now that is reliability.

Like many Honda Owners I never give a moments thought that it may not start or fail to get me where I want to go,  and noisy wheel bearings and gearbox are not a reliability issue as such, they are annoying but won't stop you getting to where you need to be.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Jocko on October 30, 2017, 10:09:27 AM
I have had dealings with FIATs over the years, and although I enjoyed driving them, they were a heap of rubbish in terms of reliability and corrosion resistance. When I worked for Arnold Clark, and was in and out of the FIAT garage on a twice daily basis, there was always one sitting at the electrician's workstation with the entire dashboard in pieces (like a bomb had gone off), so I think the electrics were a bit iffy as well.
I must say, the only time my Volvo let me down, in the nine and a half years I had that, was due to a battery failure. Mind you, it was a pre-Ford Mondeo Volvo.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: andruec on October 30, 2017, 10:46:45 AM
I think reliability in its most widespread meaning means 'has not left you stranded or suffered a failure that rendered the vehicle unusable.
It might for some people (especially those old enough to remember 1970s and 80s vehicles and in the case of BL cars even seeing it still standing in the morning was probably considered good :) ).

But the only 'non-Japanese' cars I've owned were ageing BL/AR cars which were pretty much end of life as would be expected from someone's first motor purchase. After a few years of work I switched to buying Japanese marques and consequently my definition of reliable is: Has nothing wrong with it for the duration of the warranty period.

My Jazz has a gradually worsening problem with the door mirror switch. The infotainment unit annoyed me for over six months before it was finally fixed (and the dealer seemed disinterested and without a clue). The engine has some kind of issue - no way should a unit built by Honda be struggling to start after spending the night in a garage, and the previous models never did.

I don't regret buying my Jazz but it has been the least reliable vehicle I have bought since my second Nissan Sunny back in the mid 90s and that was a second-hand model. It's simply not good enough and will definitely be influencing my next purchasing decision in around 18 months time. The only thing currently 'tying' me to the Jazz is the CVT but even there Honda screwed it up by implementing the Atkinson cycle engine and removing the lovely smooth and predictable power take up.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: ColinB on October 30, 2017, 12:07:20 PM
I think reliability in its most widespread meaning means 'has not left you stranded or suffered a failure that rendered the vehicle unusable.   Things like a  glitch in the infotainment don't figure on most peoples understanding of reliability. 
I don't think that's what the What Car? survey is all about. They appear to have asked people to report faults, and from those data they've drawn a conclusion about reliability: they haven't actually explained how they've done that or what they mean by "reliability". The categorisation of those faults ("These were classified into 14 groups: battery, bodywork, brakes, engine electrics, exhaust, exterior lights, fuel system, gearbox/clutch, interior trim, non-engine electrics, steering, suspension and other. ") clearly includes things that you would probably regard as trivial because they would not affect the car's mobility. But to me, a "fault" is something that doesn't work properly or requires warranty attention even though it might not affect mobility, so the two things I mentioned are most definitely faults that I would report if participating in any such survey.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: TG on October 30, 2017, 01:01:53 PM
I think the WhatCar? surveys mostly use bulk data from fleet operators including Motability which is probably the biggest single source they have.  Individual responses carry less weight due to confirmation bias where people are less likely to criticise their purchasing choices.
--
TG
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: peteo48 on October 30, 2017, 01:24:38 PM
I think, even with the most reliable makes, there will always be a car or two with problems. In my experience, however, both my Jazzes have been faultless mechanically and electrically. The first one did have a leak into the boot which turned out to be a dodgy rear light cluster seal but, that aside, nothing.

I've also had Nissans and they were faultless as well. The 2 most unreliable cars I've owned have been a Fiat 128 and a VW Golf. They were even more unreliable than some of the British Leyland cars I drove in the 70s and 80s.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: culzean on October 30, 2017, 02:07:59 PM
I think reliability in its most widespread meaning means 'has not left you stranded or suffered a failure that rendered the vehicle unusable.   Things like a  glitch in the infotainment don't figure on most peoples understanding of reliability. 
But to me, a "fault" is something that doesn't work properly or requires warranty attention even though it might not affect mobility, so the two things I mentioned are most definitely faults that I would report if participating in any such survey.

If I was compiling reliability figures I would definitely 'weight' faults according to how they affected the use of the car,  from 10. - complete breakdown that left me stranded  on the side of the motorway in the rain  and I lost the car for a week, right down to 1. - I could not get radio 5 on my infotainment system.

Warranty Direct rate the Honda Jazz second in their reliability figures.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: auntyneddy on October 30, 2017, 03:03:05 PM
I believe I read somewhere that car manufacturers find it cheaper to roll out cars with faults and sort them out when complained about. Unfortunately, the problem is exacerbated by poor dealer experience. Just reading the comments on this topic does in fact bear this out. Our little Jazz is now 7 yrs old and when doing odd jobs I am still finding bits and pieces that are broken or missing. Clearly the car has been involved in a couple of 'kibbles', there are not many cars these days that haven't. BUT whether or not the car was repaired by a Honda dealer or an independent I know not but there is evidence of mediocre workmanship. So it's the Jazz's fault when it is not the cars fault it's a case of some person not willing to do the job properly.
Going back to the good old days, I remember that Mr Henry's cars were absolute pigs to start in wet weather and when a rural copper I had a Ford 5cwt van which was OK just and then I was awarded a 1 ltr  Metro. That little car went anywhere literally. I do know it was put off the road when one of my 'locals' spotted the number plate was not reflective. I cannot honestly remember it breaking down except because the other copper that shared it used to do something with the ignition lock that caused it to fail. Then, I was upgraded to a 1.3 ltr Metro. Both BL products, it was not a Rover metro. The Hillman Avenger, Vauxhall Cavalier, BL Montego and the Ford Sierra all had their problems but then they were on the road 24hrs a day except for servicing driven by usually 6 different people a day. Now days cars are more reliable but are still dependent on the people that service them. I personally think the Jazz deserves it's accolade.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: culzean on December 24, 2017, 11:10:29 AM
Here are a comment and answer from recent auto Express 'most reliable car 2017' article - where no VW appears in top 20

question ----  Wow, where is the 5 star Golf?

reply ---  It gets 5 stars for "perceived quality" and generous PR/marketing budget  :-X
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: peteo48 on December 24, 2017, 11:52:59 AM
I think motoring journalists typically focus on driveability and the VW range is pretty good in the driveability stakes. My Golf was an excellent drivers car - shame about the ABS, the front suspension, the failing turbo.......................
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: daveyboy on May 06, 2018, 10:19:29 AM
Hi if you are having problems with mk3 starting in cold whether i did have some problems with a suzuki swift gti i remember back in the 90s and it seemed the battery was too small nor really meaty enough for cold whether and drained quite easy, as to the other problems it does seem bad but maybe only a few cars have some quality parts issues i wonder where them parts like the mirrors on the jazz are made because when japanese cars first came over to this country many of there parts were actually made in japan and were quality tested a lot and thrown out if not up to standered.Have the japanese got complacent due to overseas factories or cost cutting? i have had rover metro 1.4 with the k serious engine that did have some head gasket problems but mine was fine and also a 1999 classic mini sport fual injection that did keep geting a problem with accelerator pedel getting stuck but never broke down.Also had a fiat punto dual logic that had some electrical problems like engine light comming on and would nor shut off but went into the dealer twice to have it fixed but then went on to do over 17000 miles with no problems.But are you guys going to ask for a replacement if problems are still not rectified or replace the car?
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: culzean on May 06, 2018, 11:04:03 AM
Also had a fiat punto dual logic that had some electrical problems like engine light coming on and would nor shut off but went into the dealer twice to have it fixed but then went on to do over 17000 miles with no problems.But are you guys going to ask for a replacement if problems are still not rectified or replace the car?

My wife had a Fiat Punto that was a money pit, the best thing we did was to dump it and get her first Jazz.   17,000 miles (was that supposed to be 170,000 miles ?) and a Jazz is hardly starting to get run in and you would expect 170K without too many problems.

Honda featured quite high up in USA recall figures for a few years,  but that was majority down to Takarta airbags (which were not made by Honda obviously) - in this era of global parts suppliers car makers have to be very careful which parts they fit,. The MK1 Honda manual gearbox problems were down to one single bearing from an outside supplier, the design of the gearbox was not the problem but the manufacturing of the bearing was,  and that was the only problem we had on MK1's that we had (it was not a problem on mine because my travel was majority main roads in higher gears and did not show in 120,000 miles,  but my wifes failed at around 60 to 70K mark because she did more urban travel in lower gears).
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: daveyboy on May 06, 2018, 11:44:10 AM
yes 17,000 miles sorry
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: dogbiscuit on May 06, 2018, 11:58:45 AM
Regarding reliability, my MK3 has been a big disappointment. Iíve had my 2018 variant 4 months now and itís been in the workshop 8 working days on 3 separate occasions to have an intermittent issue with the parking sensors looked at. This time the dealer may have traced the problem to a faulty fuse box as when it was swapped to another car the fault transferred with it. I collect my car on Tuesday so hopefully thatís that issue finally sorted. Whether this will solve my intermittent cold starting issues (where the car will turn over for several seconds before firing) remains to be seen. What has been a further disappointment was when I contacted Honda UK about these issues and they left me with the distinct impression that they werenít interested and it was something the dealer had to address. This is my fourth Jazz (having had 2 MK1s and a faultless MK2 for 7 years) purchased on the strength of Honda reliability. When I come to change this Jazz I will be looking at alternatives.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Kenneve on May 06, 2018, 12:10:15 PM
I can only speak as I find, but my 66 plate Mk3, at 16k miles has had no problems or issues whatsoever.
Currently showing 51.9mpg over that mileage, so very pleased, so far ;).
Just hope having said that,  dosen't put a jinx on it!
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: dogbiscuit on May 06, 2018, 12:21:09 PM
I wouldnít rely on the onboard display to give you an accurate MPG reading. Like the MK2 the MK3 is optimistic in the figures it supplies. I found the MK2 being about 10% over optimistic.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Barcam on May 06, 2018, 12:35:42 PM
Here are a comment and answer from recent auto Express 'most reliable car 2017' article - where no VW appears in top 20

question ----  Wow, where is the 5 star Golf?

reply ---  It gets 5 stars for "perceived quality" and generous PR/marketing budget  :-X

Had a VW Goif, steering column lock failed every 15 months, VW has this public perception of super reliable. I know road testers love them and hate the Honda Jazz. Mazda 2, no faults of any kind over five years. Ford Fiesta Ecoboost, repeated front disc run-out problems, noisy rear drum brakes that snatched, bits kept falling off the interior trim.

Honda Jazz Sport CVT Nav, faultless so far after two months. The car feels bullet proof, I love it, best car I have had for years.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: culzean on May 06, 2018, 01:33:13 PM
I wouldnít rely on the onboard display to give you an accurate MPG reading. Like the MK2 the MK3 is optimistic in the figures it supplies. I found the MK2 being about 10% over optimistic.

As Jocko and myself have found, the more consistent your driving style the closer the on board display gets to the true figure (I think Jocko has got less than 2% error).  Due to the fact that onboard display takes a snapshot of fuel used by engine (gathered via injector open times) about every 10 seconds (reset trip A and then look at how often the display updates and how well it reflects present driving conditions ) and then averages it out over miles on the trip if you have a jerky driving style it may miss things like rapid acceleration during the 10 seconds when it is not looking.  You will maybe have noticed that during the first 50 miles after you have reset trip A the onboard mpg display is super sensitive to changes in mpg due to up or downhill etc,  but after that it does not really seem to notice changes anywhere near so well, that is because it averages its fuel used data over the mileage on the trip,  so any change at lower miles is more significant than when more miles on trip.  That is why I reset trip A every time I put fuel in the tank.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: Jocko on May 06, 2018, 02:50:03 PM
The Mk 1 only has the one Trip and I reset mine every time I fill my tank. The value beside my avatar is based on real figures, again calculated every time I top off my tank.
Title: Re: Honda Jazz awarded Most Reliable Small Car in What Car? 2017 Reliability Survey
Post by: dogbiscuit on May 06, 2018, 05:29:39 PM
Are we comparing apples and oranges here? My comments were specifically about the MK3 with reference to the MK2. I remember the reported figures of the MK1 being more realistic than my MK2 that definitely over egged its MPG figures. I donít have enough data to make similar comments about the MK3 but current indications is this car too exaggerates its figures but not quite as bad. Having said all this I found the MK2 returned a slightly better average MPG than the MK1 over the life of the car  for my style of driving. Iím hoping for a further improvement however small with the MK3.