Clubjazz - Honda Jazz & HR-V Forums

Honda Jazz, HR-V & Hybrid Forums => Honda Jazz Mk3 2015 - 2020 => Topic started by: ColinB on December 18, 2015, 06:06:00 PM

Title: Infotainment System Error Message
Post by: ColinB on December 18, 2015, 06:06:00 PM
Has anyone else seen this error message ? It's intermittent, occurring on start-up every few days (not every time). Selecting either option seems to make it go away, but inevitably at some later time (maybe a few minutes, maybe a few hours) the audio will just stop. The screen just shows the Honda logo whilst it does something to correct itself before eventually turning itself off. Then it's all normal for a few days until it happens again.

As far as I can tell from Mr Google, this is an Android system error. I can find no mention of it happening on a car, but lots of people seem to get it on their phones and tablets, and a fix is to force a reboot by removing the battery !

I'd be interested to know if anyone else has seen this before I take it back to Honda.
Title: Re: Infotainment System Error Message
Post by: JazzandJag on December 19, 2015, 05:36:00 AM
Yes Colin, I get this every so often. Usually OK for a few days then it comes up repeatedly until the system does a full reboot and OK again for a few days. A little annoying but not a major issue for me.

It is possible to force a reboot according to the handbook but I have not bothered to do so yet. If you do contact the dealer on this I would be interested to hear their response.
Title: Re: Infotainment System Error Message
Post by: peteo48 on December 19, 2015, 01:29:48 PM
I have been mulling over getting a Mk 3 but this infotainment screen business is putting me off. When this error message comes on does that mean you can't listen to the radio?
Title: Re: Infotainment System Error Message
Post by: JazzandJag on December 19, 2015, 03:27:51 PM
No, this does not affect the radio. The only thing that seems not to work at these times is the "home" button but you can still use the "back" button to reach the home screen.
Title: Re: Infotainment System Error Message
Post by: Deva on December 19, 2015, 05:18:02 PM
The point, surely, is that it isn't working properly and that's not good enough. Another reason why I have lost interest in getting the new Jazz.
After a barren few weeks, though, I saw two on the road near me last week - and a first view of the HR-V.
Title: Re: Infotainment System Error Message
Post by: ColinB on December 19, 2015, 08:09:54 PM
When this error message comes on does that mean you can't listen to the radio?
No, this does not affect the radio.
The error message itself does not immediately affect the radio, it just keeps playing normally. BUT, I find that a while later (can be soon, can be a couple of hours) the radio will just stop whilst it reboots itself. Difficult to be certain that the two events are linked, but they do seem to occur in pairs - first the error, later the radio freeze. Then you have to wait a few minutes whilst it does whatever it does before you can resume listening.
Just tried the factory reset option and will test that out over the next few days. Be warned if you try this though, you then have to re-install updates for the Honda App Centre & A-Ha - not having these is no great loss, but they do create annoying warning notifications across the top of the screen.
The point, surely, is that it isn't working properly and that's not good enough.
Yup, totally agree. That's why I wanted to check if anyone else was seeing the same to get some evidence before taking it back. Thanks for the feedback so far.
Title: Re: Infotainment System Error Message
Post by: peteo48 on December 19, 2015, 08:23:52 PM
I am all for progress but you often wonder if the techie guys don't get ahead of themselves sometimes. It might be all very clever but does it add value, does it make life easier? From what I've seen and heard so far it doesn't seem as if this innovation meets either criteria.
Title: Re: Infotainment System Error Message
Post by: TG on December 19, 2015, 09:20:11 PM
TV's interrupting you with software updates is bad enough, but cars should just work - securely and without issue.
I would assume that the UK version of the software will stabilise and plateau over the next year.

I saw a Renault concept car at The Design Museum that used an iPad for the auxiliary display. Bit of a pain having to nurse an ageing tablet when the car mechanicals will outlast it by a fair multiple. Can't find the image, but here is a render of the Blackberry version; imagine that now, no buttons but a place for your 2011 BB.

I feel uneasy about the new touch screen, there is something satisfying and familiar about rotary controls. Large displays yes, but buttons and knobs as well please.

(http://technologie.blog.nl/files/2011/07/Renault-Blackberry.jpg)

--
TG
Title: Re: Infotainment System Error Message
Post by: John Ratsey on December 19, 2015, 10:34:04 PM
I am all for progress but you often wonder if the techie guys don't get ahead of themselves sometimes. It might be all very clever but does it add value, does it make life easier? From what I've seen and heard so far it doesn't seem as if this innovation meets either criteria.
Too true. I don't think they thought this through very well. The functionality is very limited and in 10 years time this bit of the car will look as if it is from the stone age (if it is still working at all) unless Honda do a software update as part of the routine servicing in order to improve and update the functionality. However, even if they do that there will be some antiquated hardware inside.
Title: Re: Infotainment System Error Message
Post by: ColinB on December 31, 2015, 10:04:27 AM
In case anyone is interested - and at the risk of inviting trouble - I seem to have fixed this. As suggested here ...
It is possible to force a reboot according to the handbook but I have not bothered to do so yet.
... I did a factory reset, and after around 10 days the error has not recurred (I was getting it every 3-4 days before that).

If anyone else tries this, a few warnings:
- The reset removes all Android settings, including those related to wi-fi & bluetooth, plus stored trip data. It doesn't remove radio pre-sets.
- You need to re-install the Honda App Centre, so you need wi-fi working and a good data plan on your phone.
- Before re-installing the App Centre, you need to first set Android's security settings to accept apps from non-approved sources. If you don't do that, you are invited to do so after downloading the update ... but then the only way forward is to download it again.

Of course, all of this should have been fixed by the dealer before I collected the car. The fact that most people don't seem to have the problem but some do suggests there are differences between dealers in how PDIs are carried out.

Title: Re: Infotainment System Error Message "Process system is not responding"
Post by: ColinB on January 22, 2016, 12:20:24 PM
My optimism of 3 weeks ago was misplaced. After a period when I thought the factory reset had fixed it, it's now back.

Booked it into the dealer for attention today, but they have just cancelled stating they've identified that it's a known fault for which there is as yet no fix, so there's no point me taking it in. They expect a software update at some point, but couldn't give me any timescale. All I can do is wait.

It's only a minor issue, but it's annoying to have the radio keep stopping unpredictably, and disappointing that Honda released the car without properly testing and bug-fixing it first.
Title: Re: Infotainment System Error Message
Post by: Miles Right on January 28, 2016, 07:58:58 PM
Let me try to throw a light on this subject. I had this occur on the second day I had my new car. Very annoying it was to! However, after a few weeks this is what I discovered.There are two things that may help;
First : carry out a factory reset as described in the handbook.
and/or
Second : If you have music, loaded either via a usb or ipod, check your music files. One of the albums I had loaded had a 'digital booklet' attached. I removed this and I have had no trouble since.

Beware if you 'reset' you will lose ALL your setting of everything!

I hope this hasn't 'jinxed' my motor again!
Title: Re: Infotainment System Error Message
Post by: ColinB on January 29, 2016, 11:17:41 AM
First : carry out a factory reset as described in the handbook.
and/or
Second : If you have music, loaded either via a usb or ipod, check your music files. One of the albums I had loaded had a 'digital booklet' attached. I removed this and I have had no trouble since.
Thanks for the thoughts Miles Right, but neither of them are appropriate for me:
- As reported earlier in this thread, I have tried the factory reset and it did not provide a permanent solution.
- I have never connected any music storage device. I charge my phone using the power socket (not USB), and on the occasions when I want something other than radio I use Spotify on my phone connected to the car system via Bluetooth; that's just streaming, there's no file storage apart from local buffering (and I suspect that's on the phone not in the car system).

I did a skim through the Reevoo reviews of the new Jazz on the Honda website, and out of the first 150 reviews there were 9 specifically mentioning this problem. That suggests to me it is quite widespread - although clearly not everyone has it - so for now I'll accept the dealer's statement that it's a known problem and the techies are working on a fix.
Title: Re: Infotainment System Error Message
Post by: Miles Right on January 30, 2016, 03:21:00 PM
Colin B
If you are using you phone do you have any music stored on that? Perhaps the info system is trying to buffer the data on your phone ready for use. Do you get the problem with NOTHING connected? it was only when i connected my ipod, then the usb, that my problem occurred.
I suspect the transfer of data buffering into the info system may be an issue.
Please keep us all posted.
Title: Re: Infotainment System Error Message
Post by: ColinB on January 30, 2016, 08:53:21 PM
Colin B
If you are using you phone do you have any music stored on that? Perhaps the info system is trying to buffer the data on your phone ready for use. Do you get the problem with NOTHING connected? it was only when i connected my ipod, then the usb, that my problem occurred.
I suspect the transfer of data buffering into the info system may be an issue.
Please keep us all posted.
Miles Right
Thanks for your continued input, but as far as I am concerned this is not working properly, the dealer (and Honda) know about it, so I'm not really looking for a work-around, I am content to wait for them to come up with a fix (provided it doesn't take too long ...). I'll certainly post the eventual outcome in case it helps anyone else.

However just to clarify and respond to your questions, this fault has occurred when I am simply listening to the radio, there is no data storage device connected by USB (no cable connected), HDMI (ditto), Bluetooth (disabled on the phone), wi-fi (ditto) or anything else. I don't really know how all these connectivity wossnames work, but the fact that the problem occurs when they are all disabled suggests to me an intrinsic fault in the Honda Android system rather than an interaction between that and some other device.
Title: Re: Infotainment System Error Message
Post by: JazzandJag on February 28, 2016, 08:46:03 PM
Probably just a coincidence, but since I have started using the hidden menu (suggested by TG I think) to enable HDMI whilst moving to show smartphone navigation on screen, I have not had the error message come up at all in a period of about 3 weeks. Now that I have said this the message will probably return tomorrow!
Title: Re: Infotainment System Error Message
Post by: ColinB on February 29, 2016, 10:29:40 AM
Probably just a coincidence, but since I have started using the hidden menu (suggested by TG I think) to enable HDMI whilst moving to show smartphone navigation on screen, I have not had the error message come up at all in a period of about 3 weeks. Now that I have said this the message will probably return tomorrow!
Thanks for this suggestion, I hope it continues to work for you. Unfortunately I can't check it out because my phone (Moto G) apparently doesn't support HDMI and I can't be bothered fiddling with Chromecasts or similar. Out of interest, does the HDMI dodge simply display your phone's screen on the car's screen, or can you control the phone from the car screen (eg use the car screen to input your destination) ?

Regarding the software update, still nothing from Honda. I chased my dealer last week but I got the impression he was simply waiting for Honda to publish something rather than actively pushing for it. Meanwhile my radio resets itself randomly, and Honda's reputation takes a nosedive with every passenger to whom I have to explain that the radio's faulty and Honda can't fix it.
Title: Re: Infotainment System Error Message
Post by: JazzandJag on February 29, 2016, 11:48:16 AM
Thanks for this suggestion, I hope it continues to work for you. Unfortunately I can't check it out because my phone (Moto G) apparently doesn't support HDMI and I can't be bothered fiddling with Chromecasts or similar. Out of interest, does the HDMI dodge simply display your phone's screen on the car's screen, or can you control the phone from the car screen (eg use the car screen to input your destination) ?

Colin. This only enables a dumb screen to be displayed. All interactions must be via the phone screen. Despite this slight drawback, I do find it useful for occasional use (ie about once a week). It would be interesting if you were to follow the procedure say once a week, even if you are not using HDMI, just to see if it makes any difference to the error message appearing.
Title: Re: Infotainment System Error Message
Post by: John Ratsey on February 29, 2016, 02:28:26 PM
I'm a bit surprised that the "clever" box doesn't know when to switch from summer time to winter time and back again. It can get a time signal via DAB radio.

Honda's problem is that they sub-contract this bit of the car to someone else and evidently didn't spend as much time and effort debugging it as it needed. In hindsight, it would have been better to have offered this system as an expensive option and thereby avoid upsetting a load of customers.

I hope that Honda are taking action or kicking butt as appropriate to get software updates out for both this system and the rest of the vehicle. The majority of adverse comments about the MK 3 are fixable with software tweaks - auto headlights that are activated by a few shadows or rain drops, too willing to rev the engine when pulling away, infotainment system ..... So we can live in hope of getting properly working vehicles. Unfortunable, the software can't move the rear seats forward an inch to give a bit more boot space.
Title: Re: Infotainment System Error Message
Post by: Kleisthenes on February 29, 2016, 08:21:25 PM
... Unfortunable, the software can't move the rear seats forward an inch to give a bit more boot space.
Er ... more like two and half to three inches.  The minimum depth of the boot on the Mk3 is 6.5cms shorter than on the Mk1.  And don't forget the smaller amount of leg room for the driver and front seat passenger on the Mk3.  Another couple of inches required there to make it comparable with the Mk1 (and the Mk2, I believe).

My recollection of previous comments on the automatic headlights problem is that some people would like to be able to switch off the automatic headlights completely, once and for all.  That would probably require a hardware fix to replace the spring loaded switch.  But I suggest that would be far easier for Honda to accomplish than to create more boot space or more front seat leg room. 
Title: Re: Infotainment System Error Message
Post by: ColinS on March 02, 2016, 07:45:40 AM
Just got delivery of mine and no issues so far.  The salesman said that this had been an issue in the past but the latest cars had an updated version.  We will see.  For information this is my version and would be interested to know if it is different from earlier cars:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL5#2
SMP PREEMPT Tue Jun 9 01:22:02 JST 2015
Build number 09.08C.00.1123
Title: Re: Infotainment System Error Message
Post by: ColinB on March 02, 2016, 10:20:40 AM
Just got delivery of mine and no issues so far.  The salesman said that this had been an issue in the past but the latest cars had an updated version.  We will see.  For information this is my version and would be interested to know if it is different from earlier cars:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL5#2
SMP PREEMPT Tue Jun 9 01:22:02 JST 2015
Build number 09.08C.00.1123
That's very interesting, thanks for providing. Equivalent data for my car is:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL6#2
SMP PREEMPT Thurs Feb 19 15:13:35 JST 2015
Build number 02.084.02.0021

I don't pretend to understand what all that gibberish means, but it does seem likely that my system has a much earlier build than yours even if the basic Android version is the same. I shall take that info to my dealer and see what they say !
Title: Re: Infotainment System Error Message
Post by: TG on March 05, 2016, 03:28:07 PM
build@HL5#2
build@HL6#2
Is HL5 / HL6 with and without Navigation?

The HDMI in is just a one way pipe of phone screen and audio, no touchscreen or steering wheel controls pass back to the phone.
This is a Pioneer unit I believe, the Mk2 Navi had Clarion.
--
TG
Title: Re: Infotainment System Error Message
Post by: ColinS on March 05, 2016, 04:21:41 PM
build@HL5#2
build@HL6#2
Is HL5 / HL6 with and without Navigation?
build@HL5#2 is with Navigation.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on April 17, 2016, 12:52:55 PM
Hi everybody, first post so be gentle, please.
Bought my Jazz about two months ago, had the same problem with "process system not responding" dozen times.
Factory reset is not helping (I'm quite good with Android phones and can tell you that unless you had your phone for ages and it's cluttered with lots of apps/pictures/music, factory reset won't fix anything). Apart from annoying message my unit does random (soft?) resets, instead of continue to play whatever it was playing before ignition was switched off it has Honda logo with spinning circle below it for a minute or two and then goes to main screen, no music, radio...
Apart from these problems what use is it anyway? Surely we could do with some apps, Honda App Centre is pathetic, I would love to be able to install apps from Play Store, how about Here Maps with full offline functionality?
And it's running Android 4.0.4, that's version released in 2013! C'mon Honda, have you not heard about Marshmallow yet?
I guess I will have to search XDA developers for a custom rom, wonder how will that affect my warranty...

p.s.
Is there a way to switch off disclaimer that pops up every time I start the car?
Title: Re: Infotainment System Error Message
Post by: ColinB on April 17, 2016, 05:52:38 PM
Hi Danielu2501, welcome to the forum
... Apart from annoying message my unit does random (soft?) resets, instead of continue to play whatever it was playing before ignition was switched off it has Honda logo with spinning circle below it for a minute or two and then goes to main screen, no music, radio...
I think these are related. I get the error message a few times, followed by the "spinning circle" soft reset some time later. Then all is sweetness until the next set of error messages which can be a few days or even a couple of weeks later.
... Honda App Centre is pathetic...
Difficult to disagree !
... Is there a way to switch off disclaimer that pops up every time I start the car?
Not that I've found, I guess it's Honda's way of pointing out that if you crash whilst trying to get the radio to work it's not their fault !

I've had the error message since new in Oct 15, and reported it to my dealer in January this year. I've chased them at roughly monthly intervals since then, the response is always the same "It's a known bug, Honda techies are working on it but there's no fix available yet". They also refuse to give me a timescale. I've tried escalating direct to Honda UK but they just refer me back to the dealer. Bath Honda tell me I'm the only person they know making a fuss about this, so if anyone else is finding this annoying I would encourage you to make a noise with your own dealer, maybe eventually someone at Honda will realise that an inability to fix this fault is marring people's experiences with the car and progressively trashing Honda's reputation.
Title: Re: Infotainment System Error Message
Post by: ColinS on April 17, 2016, 09:57:16 PM
9 weeks and over 1,500 miles and still no issues with this build (see my previous posts).  See if your dealer can update your unit.
Title: Re: Infotainment System Error Message
Post by: ColinB on April 17, 2016, 10:03:12 PM
9 weeks and over 1,500 miles and still no issues with this build (see my previous posts).  See if your dealer can update your unit.
Clearly some people have this problem and some don't; previous posts suggest you have the Navi version with a different build, which may be why you aren't experiencing it. As I said, I have chased my dealer constantly for a bug fix or new build, and they say there isn't one.
Title: Re: Infotainment System Error Message
Post by: John Ratsey on April 18, 2016, 11:02:36 AM
My infotainment system hasn't given any errors in over 7 months but I usually have it showing the trip computer screen. Perhaps that module of the software is reasonably bug-free but it doesn't have a very demanding task.

I also get annoyed by the warning screen with its OK button which, I find, usually needs several pokes at the screen to get it to go away. If we have to accept a warning message here then why not on the car's multifunction display or on a normal entertainment system?
Title: Re: Infotainment System Error Message
Post by: JazzandJag on April 23, 2016, 05:13:31 PM
Having enjoyed about 10 weeks without the error message, it has returned with a vengeance this past week. Nothing has changed regarding my use of the system so just why this has suddenly happened is a mystery
Title: Re: Infotainment System Error Message
Post by: ColinB on April 24, 2016, 09:42:04 AM
Having enjoyed about 10 weeks without the error message, it has returned with a vengeance this past week. Nothing has changed regarding my use of the system so just why this has suddenly happened is a mystery
Yup, that's the kind of pattern I'm seeing too, although my longest error-free period was about 3-4 weeks. Then it comes back sometimes several times in one journey.

I would encourage you to report it to your dealer as a warranty issue. Even if you feel it's trivial, it's not what you/we paid for, and if no-one reports it then Honda won't be in any rush to fix it. Not that they're in any rush anyway.

I'd be interested in knowing whether anyone with the Navi system is seeing this, or if it's confined to the non-Navi version.
Title: Re: Infotainment System Error Message
Post by: trebor1652 on April 24, 2016, 09:56:40 AM
I know I am going to regret this (so touch wood) I have the EX none Navi and am trouble free.
(That's buggered things, I will be lucky if the car ever starts again :-) :-))

Sent from my XT1039 using Tapatalk

Title: Re: Infotainment System Error Message
Post by: ColinB on April 27, 2016, 09:48:11 AM
Well, we might finally be getting some traction on this. Just had a call from Bath Honda telling me that the Honda techies have now decided that this is a hardware fault and therefore the solution is to replace the whole unit under warranty. It's probably pure coincidence that I've just written to the dealer's After-Sales Director expressing my displeasure and threatening to reject the car unless they come up with an acceptable solution. No date yet for availability of the replacement but at least I now have a way forward. And I'll be looking for assurances that the replacement unit is genuinely different, has been tested and proven error-free, rather than just fitting an identical one and crossing their fingers.

So anyone else with the problem needs to speak with their dealer, but after me in the queue please ...
Title: Re: Infotainment System Error Message
Post by: ColinB on April 30, 2016, 09:53:02 AM
Now the story has changed. I'm now told that there IS, after all, a software update that has just become available although the list of bug fixes covered by that doesn't seem to include this specific one. So the plan is to try that first and go to the hardware swap if the problem persists. Car's booked in next week.
Title: Re: Infotainment System Error Message
Post by: ColinS on April 30, 2016, 10:01:08 AM
To be honest, it is unlikely that a hardware problem would cause this error.  I am pleased for you that they are going down the software route.  Fingers crossed.
Title: Re: Infotainment System Error Message
Post by: culzean on April 30, 2016, 12:33:48 PM
To be honest, it is unlikely that a hardware problem would cause this error.  I am pleased for you that they are going down the software route.  Fingers crossed.

Microsoft has been releasing software full of bugs for decades,  their 'get out of jail card' is all the updates they constantly bombard their customers with via internet (and on Windows 10 it is hard to turn them off).
Title: Re: Infotainment System Error Message
Post by: VicW on April 30, 2016, 02:22:31 PM
Software as complex as Windows is hardly likely be fault free but the updates are provided and usually work so why turn the update system off?

In Windows 10 the updates are done in the background so you are not aware of them unless a restart is required and even that is scheduled for a slack time on your PC.

The Honda 'infotainment' system appears to be a can of worms but is it only now that Honda are sorting it out?

Vic.
Title: Re: Infotainment System Error Message
Post by: culzean on April 30, 2016, 03:01:50 PM
Software as complex as Windows is hardly likely be fault free but the updates are provided and usually work so why turn the update system off?

In Windows 10 the updates are done in the background so you are not aware of them unless a restart is required and even that is scheduled for a slack time on your PC.

The Honda 'infotainment' system appears to be a can of worms but is it only now that Honda are sorting it out?

Vic.


if you leave all updates on in windows 7 (which I like ) you will eventually get windows 10 (which i have tried and don't like) whether you want it or not - you have to untick 'give me recommended updates' in system and security - you still get security fixes,  but not 'windows 10 by stealth'

i have worked with industrial software for longer than i care to remember and hate the way we are now all hostages in our daily life to software we have no control over,  and if you are not connected to internet it is almost impossible to register equipment and get it working.  Software is power in the modern world, and it is more and more in the hands of global corporations who track our every move and who is talking to who.  'The Cloud' (which we are all encouraged to use) is nothing more than a huge mining opportunity for business and governments to get our personal information.

We have to remember that a lot of software is written by nerdy people who are in many cases either not capable or not interested in making it 'user friendly' or intuitive for normal mortals, and the result is often clunky and hard to fathom out.  The Japanese and Americans are normally good at producing software that is powerful but easy to use, the Germans are the ones who like to make things difficult and over-complicated.
Title: Re: Infotainment System Error Message
Post by: Paulwhitt20 on April 30, 2016, 06:09:08 PM
I still find bugs in our industrial control systems that have been there for 20'years. (And yes, I am a nerdy at times) :-)
Title: Re: Infotainment System Error Message
Post by: kabot60 on May 05, 2016, 09:39:36 AM
Hi Guys,

Newbie here and I don't even own a Jazz, but this is the most interesting thread I've found so far on this subject.

I have a Sept 2015 registered Honda Civic SE Plus, without Sat Nav.
I have exactly the same problem as the OP (Colin B)

The build info on my system was exactly the same until the dealer did a software upgrade in December to try to fix the problem.

Android version: 4.0.4
Kernel version: 3.1.10
build@HL6#2
Build number 02.084.02.0021       After the December Upgrade it is now 09.08C.00.0021 (Jun 2015)

It didn't fix it. All it did was add a TA button to the home screen.

Unfortunately since December I've been ill and it has taken a back seat, but getting back into my car more now, it's beginning to bug me. There was mention on a Civic forum that a Major Software Update was due in or around April, but no mention of what it fixed.

I'd really be interested to see this thread not loose track and please ColinB keep us posted on what happens and what your software build changes to.

I'm going to write up some info and add a pic then go into my dealer next week and see what's going on. At least I now know that there are other instances out there of the same problem.

Title: Re: Infotainment System Error Message
Post by: ColinB on May 05, 2016, 01:13:53 PM
My car went in yesterday for the software update. However the plan changed, because on arrival I was told that because Honda had approved a warranty claim for a hardware exchange, the replacement unit had actually arrived so the plan now was to swap the unit and ensure it had the latest software. So that's what happened. Too soon to tell whether it's fixed the problem, I need to run it for a week or more to check thoroughly. Nor is that going to be much help to others to establish whether it's a H/W or S/W problem. But the new build does give you a TA button on the top menu so you can toggle traffic announcements off easily if you don't want them.

For info, the system data before yesterday was:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL6#2
SMP PREEMPT Thurs Feb 19 15:13:35 JST 2015
Build number 02.084.02.0021
And after yesterday it's exactly as reported by kabot60, ie:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL6#2
SMP PREEMPT Tue Jun 9 01:22:59 JST 2015
Build number 09.08C.00.0021
If there is a "major software update" in the offing, then my car clearly didn't get it.

kabot60
That is a really helpful contribution, thank you. Although I'm sorry to hear the problem extends to Civics as well. It's also pretty disappointing to hear that (a) there's been a software update available since at least December that my dealer didn't know about, and (b) that it didn't fix the problem.
Title: Re: Infotainment System Error Message
Post by: kabot60 on May 05, 2016, 05:40:22 PM
It will be interesting to see how you get on with the new unit.

I have just had a reply on a Civic forum to this effect:-

"The latest update RC4 which came out on 28/04/16 fixes this, so ask your dealer to apply that."

I hope that you don't have to go back again. Keep us posted. Thanx.
Title: Re: Infotainment System Error Message
Post by: IvorJazz on May 10, 2016, 12:44:04 PM
Hi. Took mine in yesterday as my 7 week old Jazz SE CVT was really annoying me with the error message along with reboots. Dealer applied 2 software updates. Have now collected car but don't see TA in the menu bar as previously mentioned although the loan car did have it. Also the service person said these updates could be applied by ourselves via the internet connection from a phone but I wonder if that's the case or if that just applies to apps. Hope the updates cure the problem and will report back if it happens again.
Title: Re: Infotainment System Error Message
Post by: JazzandJag on May 11, 2016, 09:02:39 AM
Yesterday I successfully self-applied the two system updates. However the build number remains 02.084.02.0021. The downloads were very small so I suspect that you only get the more recent build 09.08C.00.0021 (with TA button) if the dealer replaces the entire software package rather than applying the updates to  the older version.

Time will tell if these updates solve the problem.
Title: Re: Infotainment System Error Message
Post by: kabot60 on May 24, 2016, 10:45:49 AM
For information:-

Just had my Civic upgraded to what the dealer says is the latest software, been out since the end of April. So it's now:-

Android version: 4.0.4
Kernel version: 3.1.10
build@HL6#2
SMP PREEMPT Mon Jan 25 14.19.42 JST 2016
Build number 0C.091.01.0021

Will re-post with any result in a couple of weeks.
Title: Re: Infotainment System Error Message
Post by: ColinB on May 24, 2016, 09:16:45 PM
Just under three weeks since I had the hardware swap, and so far it's behaved itself (that's probably jinxed it now ...). I'm almost beginning to enjoy it, rather than just waiting for it to go wrong again. Still a bit too early to be able to claim it's fixed, noting this report from JazzandJag:
Having enjoyed about 10 weeks without the error message, it has returned with a vengeance this past week. Nothing has changed regarding my use of the system so just why this has suddenly happened is a mystery.

Still unclear whether this is a hardware or a software issue, but now it'll be possible to compare two solutions. My car has new hardware but remains at an older build state ...
SMP PREEMPT Tue Jun 9 01:22:59 JST 2015
Build number 09.08C.00.0021
... which kabot60 reported didn't fix the problem. Whereas his Civic has original hardware but now has a newer build state:
SMP PREEMPT Mon Jan 25 14.19.42 JST 2016
Build number 0C.091.01.0021
Let's hope they both work !
Title: Re: Infotainment System Error Message
Post by: IvorJazz on June 22, 2016, 10:13:45 AM
Jazz SE CVT - I thought this problem had gone away after the software upgrade done on 9th May but for no apparent reason it came back yesterday. 3 onscreen messages and a system restart. What a pain! How's everyone else with this problem doing?
Title: Re: Infotainment System Error Message
Post by: JazzandJag on June 22, 2016, 10:53:29 AM
Jazz SE CVT - I thought this problem had gone away after the software upgrade done on 9th May but for no apparent reason it came back yesterday. 3 onscreen messages and a system restart. What a pain! How's everyone else with this problem doing?

Since my problematic week in April, the system has behaved itself - about 8 weeks with no error message. I have, however, restarted the system a couple of times which may have helped.
Title: Re: Infotainment System Error Message
Post by: andruec on June 22, 2016, 04:56:42 PM
What a pain! How's everyone else with this problem doing?
I sent a somewhat irate email to my dealer. No response so far  ::)

Edit: Got home and found a message on my answer phone (they never use my mobile). They claim that they have a software update that will fix it. I'm sceptical but willing to give it a go.
Title: Re: Infotainment System Error Message
Post by: ColinB on June 22, 2016, 08:49:41 PM
How's everyone else with this problem doing?
7 weeks since my head unit was replaced without recurrence. That's not conclusive given that others have reported long gaps between occurrences, but it's by far the longest period I've had without the fault.

They claim that they have a software update that will fix it. I'm sceptical but willing to give it a go.
As IvorJazz has reported, it looks like some dealers will do a "software update" that doesn't fix the problem; my suspicion is that they simply apply updates to the apps rather than updating the build. So make sure you quote the info from kabot60 earlier in this thread and get the latest build. Good luck, and let us know how you get on.
Title: Re: Infotainment System Error Message
Post by: kabot60 on June 27, 2016, 04:14:37 PM
More Info.

I had the RC4 software update done 5 weeks ago and so far so good. I was getting error message virtually every other day prior to this. There are some links to further information on the update in this forum

http://forum.xda-developers.com/general/security/honda-connect-android-t3179549/post67259213#post67259213 (http://forum.xda-developers.com/general/security/honda-connect-android-t3179549/post67259213#post67259213)

Basically, the RC4 update appears to do following, which means a lot of issues are not "Fixed"

My dealer told me that if the software update didn't fix it, they would have to swap out the unit as they had already done for 4 customers, so it appears that the hardware can sometimes be the problem and that the software is still not 100%. Also, the Civic manual does actually say that you may at times have to re-boot the system, as you sometimes have to a smartphone or a tablet etc.

Navigation application inoperative                   improvement
Error message or freezing or  inoperative   improvement
H screen stuck on                                           improvement
Navigation - incorrect vehicle position           improvement
Freezing / locking (after RC3)                           improvement
Trip history (MPG) missing                           Fix
Map update caused white screen/'Image not found' message         improvement
Caller ID missing when using HFT (international dial code)                 Fix
Navigation map place names flash on/off                                          improvement

See also Honda Connect Update RC4 and some other threads in this forum

http://www.civinfo.com/forum/electronics-ice-9g/ (http://www.civinfo.com/forum/electronics-ice-9g/)

Hope this helps.

kabot60.
Title: Re: Infotainment System Error Message
Post by: ColinB on June 27, 2016, 05:10:25 PM
Thanks for that update, I don't pretend to understand all the stuff in the links (although I do recognise some of the words  ;)) but if Honda are trying both software updates and hardware changes it sounds as if they haven't yet identified the root cause(s), which is rather depressing.

Re this ...
... you may at times have to re-boot the system...
... can you clarify what you mean by "re-boot the system" ? Doesn't it re-boot every time you start the engine, or is there some other procedure we're supposed to use, if so what is that ?
Title: Re: Infotainment System Error Message
Post by: kabot60 on June 28, 2016, 03:14:49 PM
Ah. OK Sorry. (I'm an I.T. person, sorry for the term re-boot) Honda call it a "Forced Reset".

What I mean is that according to my Civic manual it may be necessary on the odd occasion to press and hold the power button on the system, until the "H" appears. It then takes about a minute to start up again.

Basically, similar to powering off/on your mobile phone.  Presumably, this re-loads all the software.

But you sure shouldn't have to do this every other day  ::)
Title: Re: Infotainment System Error Message
Post by: danielu2501 on June 30, 2016, 12:06:00 PM

Basically, similar to powering off/on your mobile phone.  Presumably, this re-loads all the software.


Is it not what happens every time you switch the ignition off?

Anyway, mine still playing up totally at random, messages about app not responding and soft reboots roughly once a week.
Fot me it's a result of Honda cutting to many  corners, it must be crap quality tablet, especially given it runs massively outdated version of Android.
Shame as I absolutely love the car...
Title: Re: Infotainment System Error Message
Post by: andruec on June 30, 2016, 02:34:09 PM
Mine has settled back down with no problems now. Still intend to get it 'upgraded' by my dealer but my colleague is on paternity leave so it'll have to wait a bit. Mind you I had another IPod crash last night. My car IPod is quite old now but it seems curious that something that used to happen maybe two or three times a year is now happening around once every month.
Title: Re: Infotainment System Error Message
Post by: ColinB on June 30, 2016, 02:35:45 PM
Anyway, mine still playing up totally at random, messages about app not responding and soft reboots roughly once a week.
If you're not happy with it, I would encourage you to contact your dealer to get it fixed. That may involve either or both of a software update or a hardware replacement, but should be at nil cost to you. The more people who report it and demand warranty repairs, the more motivation Honda might have to cease shipping faulty units.

FWIW, I don't understand how the reboot/restart/forced reset thing differs from turning off the whole car either. Presumably you could do the reset mid-journey without stopping if you needed to, but TBH if the car needed that more than very occasionally I'd be taking it back again because I'd consider that unacceptable.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on July 05, 2016, 06:26:21 PM
Got something new today:

(http://uploads.tapatalk-cdn.com/20160705/519eec7d9a64cc604d34111eaeb22d0e.jpg)

Definitely going to get in touch with my dealer to get it sorted...
Title: Re: Infotainment System Error Message
Post by: bill ericay on July 05, 2016, 07:49:31 PM
You get this message after pressing the power on button for more than 10 seconds- this forces a reset and unit reloads. 
It's not the most user- friendly  system in the world.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on July 05, 2016, 09:09:17 PM
You get this message after pressing the power on button for more than 10 seconds- this forces a reset and unit reloads. 
It's not the most user- friendly  system in the world.

It happened during driving, music (from USB drive) stopped, screen went black and came back to life with this message...
Title: Re: Infotainment System Error Message
Post by: bill ericay on July 05, 2016, 10:15:05 PM
Actually the same thing happened on my Civic- usb music just stopped and hung with a usb loading message.
This was  after the RC4 software fix had been applied by Honda, so car had to go back and another fix applied together with a factory reset- that was on June 17th, and it is behaving so far. I suspect they didn't apply the fix correctly the first time , but what do I know !
Title: Re: Infotainment System Error Message
Post by: danielu2501 on July 13, 2016, 07:33:15 AM
Fed up with constant error  messages decided to take my Jazz back to the dealer to get software update applied. Got it done yesterday, we will see if it will fix the problem...
Title: Re: Infotainment System Error Message
Post by: andruec on July 18, 2016, 11:49:52 AM
Well that was a complete waste of time. All I got from it was a walk around Kidlington and apart from the canal path it doesn't have a great deal to recommend it.

The dealer said there was nothing needed updating and took an hour to do it. Left my information display in a different mode and (a bit bizarrely) showing 52.5mpg instead of 54.6mpg.

However there is one difference. There's now a faint Android-style GPS state display along the top just before the battery/signal indicators for the phone.

Thankfully the infotainment stopped pratting around shortly after I reported it here anyway.
Title: Re: Infotainment System Error Message
Post by: ColinB on July 18, 2016, 11:20:54 PM
... Kidlington ... doesn't have a great deal to recommend it.
Really ? Must be something there ... http://www.bbc.co.uk/news/uk-england-36738515 (http://www.bbc.co.uk/news/uk-england-36738515)

Seriously, what's the build state of your system, how does it compare with those posted earlier in this thread ? If it's not the RC4 state, then the dealer's conclusion that there's no update needed seems a little puzzling. Do you have the TA button on the home screen ? If not, there's at least one update available.
Title: Re: Infotainment System Error Message
Post by: andruec on July 19, 2016, 06:54:35 PM
Android version: 4.0.4
Kernel version: 3.1.10
build@HL6
Build number 09.08C.00.0021

Since I picked the car up first week of March I wouldn't expect it to have the later software. i suspect the dealer is just being rubbish. The receptionist said the engineer muttered something about an app needing an update "it's showing a '1' but it will go away in a while". As I'd already waited an hour and wanted to go and play golf I decided to give up.

I'll see how it goes and when it needs a service (or if it plays up again) I'll give the Northampton dealer a try instead. I only used Oxford because I was close enough for them to pick my car up from work. That's no longer the case so I'm happy to try other dealers.
Title: Re: Infotainment System Error Message
Post by: ColinB on July 19, 2016, 10:03:43 PM
Android version: 4.0.4
Kernel version: 3.1.10
build@HL6
Build number 09.08C.00.0021
According to previous posts in this thread by kabot60, that is NOT the RC4 build state, and we know that's available, so the dealer doesn't seem to have tried very hard. From your description it looks like he just checked for app updates rather than system updates, which is a straightforward job (the hardest part is getting rid of the update notifications from the App Center (sic), see http://clubjazz.org/forum/index.php?topic=8298.0 (http://clubjazz.org/forum/index.php?topic=8298.0)).

Still, if it's stopped misbehaving then threatening it with a brain transplant obviously works !
Title: Re: Infotainment System Error Message
Post by: IvorJazz on July 21, 2016, 07:21:10 PM
This has been driving me mad. Had the update a couple of months ago but the system error pop-ups have come back with a vengeance as well as frequent reboots. Started up today and had to dismiss the pop-up three times within a minute or so before they went away. Decided to report this to the dealer as I was shopping nearby and the service manager came to look at the car. As luck would have it when I switched on the ignition the display crashed and went into reboot mode which took a couple of minutes to come back while we sat there. He said they haven't come across this before and I explained that it's a well known fault certainly on this forum. I'm taking it in a couple of weeks so will report back when I know more.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on July 21, 2016, 10:16:12 PM
Just to confirm, my update hasn't fix anything, still same errors and soft reboots. Car is booked for annual service and I have reported the faults came back again, they promised to have a look at it.
Title: Re: Infotainment System Error Message
Post by: ColinB on July 21, 2016, 11:26:52 PM
... my update hasn't fix anything, still same errors and soft reboots...
... Had the update a couple of months ago but the system error pop-ups have come back with a vengeance as well as frequent reboots ... [the Service Manager] said they haven't come across this before  ...
It's not clear which update you had (some dealers seem to just update the apps rather than the system build), it might be worth checking the system info to see if you have the RC4 update (details posted earlier in this thread). If you don't have that, ask your dealer some pointy questions. If you have, and it's still failing, the next step should be a hardware replacement. Of course, mere customers can't insist on a particular solution but you can insist that the issue is fixed because you haven't got what you paid for. There is at least one precedent (me !) where Honda  have authorised replacement of the entire unit under warranty. (Touch wood) that seems to have been successful.
Title: Re: Infotainment System Error Message
Post by: IvorJazz on July 22, 2016, 02:18:00 AM
Mine is the same as Andruec except it's build @HL6#2. I mentioned the possibility of replacing the whole unit so will see what happens when it goes in.
Title: Re: Infotainment System Error Message
Post by: mikebore on July 22, 2016, 08:14:24 AM
My service invoice (no charge) specifically says updated to RC4, and it has fixed the problem I took it in for (trip A mpg history not being stored), but I haven't actually checked the version.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on July 22, 2016, 02:14:46 PM
Left the car in capable hands of Phoenix Honda technicians this morning, will report later on about their findings...
Title: Re: Infotainment System Error Message
Post by: andruec on July 23, 2016, 10:47:06 AM
Mine is now taking longer to boot again. The grid on the rear view camera often doesn't appear until I've finished reversing out of my drive. Interestingly this seems to be about the same timescale as the first occurence - around two months. I'm a computer programmer and it makes me suspect a resource leakage issue. Mine is set to 'refresh memory' which I believe is supposed to mean a daily reboot but I'm going to manually reboot it today and see if it makes any difference.
Title: Re: Infotainment System Error Message
Post by: andruec on July 24, 2016, 09:18:34 AM
Applied the update myself this morning using the files in the Dropbox link referenced earlier in the thread. I haven't bothered to reset system data (trust me - I'm a programmer :) ). I can't be arsed with that faff and re-entering things so we'll see.

Some comments for anyone else following that guide:

* When the instructions say 'Install the setup disc..' what they mean is 'Put the CD into your PC' (or open the .ISO directly which I did).
* The 'TEGRA' files are the four zip files (which helpfully have no mention of 'TEGRA' in their names, 'ADA*.zip').
* The USB drive must be formatted to FAT32. Under Windows if the drive is larger than 32GB you need to do the following:
   * Attach the drive to your computer.
   * Run 'diskmgmt.msc'
   * Right click the drive (make sure it's the right one) and select 'Delete Volume'
   * Right click drive and select 'New Simple Volume'
   * Specify the size as '32000' MB.
   * Allow Windows to format it but ensure that you select 'FAT32' in the appropriate drop down box.
* Resetting the Infotainment unit to default appears (so far) to be optional. YMMV :)
Title: Re: Infotainment System Error Message
Post by: Graham Dicker on July 24, 2016, 07:50:19 PM
I looked through the thread but did not find a Dropbox link. Where is it please?
Title: Re: Infotainment System Error Message
Post by: andruec on July 24, 2016, 09:59:25 PM
It's in the external message referenced by post #50 although it's actually a Google drive folder, sorry.

http://clubjazz.org/forum/index.php?topic=7624.msg41087#msg41087 (http://clubjazz.org/forum/index.php?topic=7624.msg41087#msg41087)

Title: Re: Infotainment System Error Message
Post by: andruec on July 26, 2016, 10:44:55 PM
It's looking like RC4 doesn't fix the main issue. I haven't had the error message yet but my infotainment system is taking longer and longer to boot up. Tonight I had to wait nearly a minute and even got the rotating dots for a while. This started before I applied the update which is rather odd. From that perspective it's as if the update never actually happened. It definitely did though, build number has changed and the trip history issue is fixed.

Most curious. It could be that it needs the data resetting but I'm going to wait and see what happens :D

Update: That's odd. I took my iPod out to resync it last night and this morning the Infotainment unit booted up without delay and behaved itself on the way home.
Title: Re: Infotainment System Error Message
Post by: ColinB on August 05, 2016, 06:26:39 PM
13 weeks since Honda replaced the unit under warranty and ......

...... the error message has just come back.  >:(  Tried the manual reset (press & hold the power button) to see if that keeps it at bay. I know it didn't get the RC4 update and I don't feel confident about doing that myself, so it looks like another visit to the dealer will be required if it keeps occurring.
Title: Re: Infotainment System Error Message
Post by: TG on August 05, 2016, 06:43:28 PM
Lessons not learnt yet - but MirrorLink working perfectly with an HTC One M9 (apart from one minor detail).
(http://i68.tinypic.com/344rx9k.png)  (http://i67.tinypic.com/3538c9y.png)
--
TG
Title: Re: Infotainment System Error Message
Post by: andruec on August 06, 2016, 08:33:18 AM
I got my first 'The system has stopped responding' message yesterday. That could be a good sign though because last time it then all went away for a couple of months.
Title: Re: Infotainment System Error Message
Post by: PGH on August 10, 2016, 12:30:07 PM
I bought my Jazz SE in May.  The error messages and reboots did not start until I'd had the car for 13 days.  My Honda dealer tried a software upgrade.  Like with a factory reset, the problems went away for a while but then resumed.  The error message comes up at least once almost every day, with a reboot on a majority of days.  I make minimal use of the system so far - just using the radio.  The radio goes off if it reboots, and it forgets what channel it was using.  My dealer has a long list of people he will need to phone if/when Honda come up with a fix for this, and he tells me that other new Honda models are affected - not just Jazz.  It's coming up towards a year since my Jazz SE model was launched, so it really is time Honda got it working. 
Title: Re: Infotainment System Error Message
Post by: ColinB on August 22, 2016, 04:53:46 PM
Latest info from my local dealer today is that there is an RC5 update currently available ... but they're not confident that it'll fix this particular problem. There is rumoured to be an RC6 update on the cusp of release so they recommend waiting for that, which I'll do. No date available though.

Came across a new symptom yesterday. After tapping the "Wait" button on the error message whilst driving along, the screen started showing a parking sensor warning suggesting I was about to hit something. It was clearly a display error because the beeper didn't sound nor was there anything untoward in the right-side multi-function display, not to mention there being no obstruction anywhere near the left front corner of the car. It's starting to get almost interesting wondering what this thing is going to do next.
Title: Re: Infotainment System Error Message
Post by: IvorJazz on August 22, 2016, 08:20:25 PM
I hesitated posting earlier in case I put the mockers on it! My dealer took the car in on Aug 4 and I got it back next day. They hadn't had any experience of the fault we know so well but what I had been doing was videoing each startup on my iPhone so I had perfect evidence of the pop-up message and also the crash.They reinstalled the software and diagnostics also flagged up quote 'a software license had expired'. Up till now it's been fine. I noticed that I now had TP showing in the menu bar continuously. Prior to that I had TA only and TP came on when a traffic report was being broadcast. Anyway today I had a display crash and the TP has gone away again and just comes back for traffic announcement. Also a faint question mark sometimes appears in the menu bar and after a while goes off and maybe comes on again after a while. I've had this before but not sure what it means. If the display crash keeps happening again I suppose I'll take it back. Interested in the RC6 update you mentioned ColinB. Sorry for long-winded post but thought it would be of interest.
Title: Re: Infotainment System Error Message
Post by: andruec on August 22, 2016, 10:29:32 PM
Well my system is basically worse than before I updated it to RC4. I don't know if that was the cause or if this would've happened anyway but now pretty much every other time I start the car the system is slow to boot. At least once a week it's so slow that by the time it's ready my iPod has switched back off after being ignored. So not only do I have to fumble with the crappy touch screen UI I also have to reach under the armrest and switch the iPod back on.

I hope RC6 does resolve this but from that I can tell we need a proper OS update, not just the infotainment software. The error message we're seeing is from Android and can appear on anything running that OS including phones and tablets.
Title: Re: Infotainment System Error Message
Post by: ColinB on August 23, 2016, 10:21:47 AM
... diagnostics also flagged up quote 'a software license had expired'...
That's an interesting thought. Grasping at straws here, but if there's some component of the software that time-expires that might explain why some people suffer from this and others don't, and why we can go for long periods without a problem before it comes back suddenly.
Do you know what "diagnostics" were used, is this something built into the unit so others can check theirs, or is it something only the dealers can do ?
Title: Re: Infotainment System Error Message
Post by: IvorJazz on August 23, 2016, 11:46:14 AM
I don't know but guessing it's part of the dealer's set up. They were mystified by it and apparently had to get Honda to walk them through a fix. But it looks like mine is playing up again so it may or may not be relevant.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on August 24, 2016, 08:00:49 AM
Colin: i had similar parking sensor issues few times. Sensor activated warning (sound and display) when close to obstacle, after moving away sound stops but warning on display stays until I press "back" button. Honda's infotainment system is as reliable as their F1 car...
Title: Re: Infotainment System Error Message
Post by: JazzandJag on August 25, 2016, 05:06:54 AM
Also a faint question mark sometimes appears in the menu bar and after a while goes off and maybe comes on again after a while. I've had this before but not sure what it means.

I had this yesterday and if you swipe down from the top menu bar there is further information. In this case it said that a wifi network was availabe
Title: Re: Infotainment System Error Message
Post by: Paulwhitt20 on August 27, 2016, 01:10:13 PM
Just had the first service done. I told them the reversing lines had gone missing and they said there was a software update however they seem to have forgotten to do it. So I pressed the on/off button to do a reset. Now it is asking for the radio code, which we don't seem to have. It's not listed on the invoice.
Does anyone know where to find the radio code?
On a positive note the lines are back for now..
Thanks
Paul
Title: Re: Infotainment System Error Message
Post by: JazzandJag on August 27, 2016, 04:22:59 PM
You dont actually need a code despite what the message says. From memory you just have to press and hold the power button for a few
seconds to activate the unit. Handbook covers the procedure somewhere. Hope this helps.
Title: Re: Infotainment System Error Message
Post by: Paulwhitt20 on August 27, 2016, 05:10:26 PM
Ok thanks, pressed the on/off again for 2 secs until it beeped and it sprung into life. Normality has been restored for now.

Title: Re: Infotainment System Error Message
Post by: AlanTR on August 28, 2016, 08:02:03 PM
We have the same problem and have been informed by our local Honda dealer (Vertu Honda) that there is a software update available which will clear this fault. I'll be booking our car in for the update this week.

Title: Re: Infotainment System Error Message
Post by: ColinB on August 28, 2016, 10:31:33 PM
We have the same problem and have been informed by our local Honda dealer (Vertu Honda) that there is a software update available which will clear this fault.
I hope it works for you, but be aware that there aren't many reports of success with the updates currently available. Certainly my dealer isn't nearly so bullish. It would be helpful if you could find out and let us know which update they do, it should be one of RC4, RC5, or RC6. Also be careful that some dealers, when they do a "software update", seem to just update the apps and not the system ... which won't do anything to fix the underlying problem. Good luck, and let us know how it goes.
Title: Re: Infotainment System Error Message
Post by: andruec on August 29, 2016, 11:26:32 AM
I hope it works for you, but be aware that there aren't many reports of success with the updates currently available.
Yeah. It's worth making a note of the infotainment version information. Look under the settings/system menu.
Title: Re: Infotainment System Error Message
Post by: IvorJazz on August 29, 2016, 01:43:39 PM
A new low for me a few days ago was 3 system error message pop-ups followed by the display crashing before I even moved off! I've emailed my dealer but until or even if Honda address this problem I don't see what can be done.
Title: Re: Infotainment System Error Message
Post by: Kenneve on August 29, 2016, 04:12:48 PM
I suppose at the end of the day, you could send the car back as, "Not being of merchantable quality"
That should put the cat among the pigeons and concentrate the Dealer's and Honda's mind.

I am picking up a new EX on Friday and I just hope I don't run into similar problems.
Certainly if I do then my Dealer will be the first to know!!
Title: Re: Infotainment System Error Message
Post by: ColinB on August 29, 2016, 09:39:19 PM
I have a certain amount of sympathy for the dealers. They seem to be getting very little support from Honda UK/Japan about this so they're caught in the middle. It's getting on for a year now since this defect first appeared on Civics (a bit later on our Jazzes) but the techies still don't seem to know what is causing it or how to fix it. That is pretty disappointing, and puts the dealers in a difficult position in pacifying customers. Perhaps there aren't enough people reporting the defect for Honda to regard it as a significant problem.

I am picking up a new EX on Friday and I just hope I don't run into similar problems.
Not everyone seems to suffer this so I really hope you're one of the lucky ones. Enjoy the car, the rest of it's great !
Title: Re: Infotainment System Error Message
Post by: John Ratsey on August 30, 2016, 01:45:38 PM
I have a certain amount of sympathy for the dealers. They seem to be getting very little support from Honda UK/Japan about this so they're caught in the middle. It's getting on for a year now since this defect first appeared on Civics (a bit later on our Jazzes) but the techies still don't seem to know what is causing it or how to fix it. That is pretty disappointing, and puts the dealers in a difficult position in pacifying customers. Perhaps there aren't enough people reporting the defect for Honda to regard it as a significant problem.
And, in the mean time, the vehicle's reliability rating takes a hit. The Mk 3 Jazz doesn't match the Mk 2 in Which?'s survey and I wonder if these software bugs are one factor.

Honda should be worried but I think the software development for this system has been sub-contracted, probably for a price which was under-estimated.
Title: Re: Infotainment System Error Message
Post by: Kenneve on August 30, 2016, 07:20:55 PM
Hi Guys
I went in to see my salesperson today and discussed  this Subject and the posts therein.
Her response was to say that in her company's (Lister-Honda) experience so far, they have had very few issues with the infotainment system. Certainly she said when the car first came out, over 12 months ago there were issues, but in her opinion these have been ironed out, by software upgrades.
I suppose only time will tell whether she is right or not! (from Friday onwards!!!)

Now if we look at the subject in full, there are 7 pages currently, of concerns, from 23 members.
Whilst totally accepting that these members have legitimate concerns, I just wonder, if we look at the total Mk3 Jazz sales, (which must be in the 1000's now) how many owners are satisfied with the system and have no problems.

Quite obviously, no news is good news, but it would be useful to hear from satisfied customers, in order to get a balanced view.
Title: Re: Infotainment System Error Message
Post by: Paulwhitt20 on August 30, 2016, 09:10:34 PM
We have one of the early ones, it's a year old next month and we have not had the software updated yet. I am not sure what version it is.

The only issue we have had is with the lines missing from the reversing camera. Which I fixed myself by doing a long reset on the on/off button a few times. However we don't use the sat nav or radio so the screen is mostly blank.

What I don't understand is why software stops working. It it works on the day you purchase the car and don't upgrade it should keep working if you don't do anything to it. It's not as if the software is automatically patched like Windows.
Title: Re: Infotainment System Error Message
Post by: ColinB on August 30, 2016, 09:46:13 PM
... in her opinion these have been ironed out, by software upgrades ...
I really hope she is correct because that would demonstrate positive progress, but unfortunately there are plenty of people reporting in this forum that the currently-available updates do not rectify the defect. That seems like evidence to set against her opinion. It's also quite difficult to be clear if the problem has been fixed or not because you can go for weeks or even months without any fault, before it suddenly crashes multiple times in a single journey for no apparent reason.
... I just wonder ...  how many owners are satisfied with the system and have no problems ... it would be useful to hear from satisfied customers, in order to get a balanced view.
Funnily enough that's why I started this thread. You'll see that several people did indeed post that they hadn't had any problems. Of course in this sort of forum the response rate - irrespective of whether comments are positive or negative - won't be high enough to be statistically significant. Another data set comes from the Reevoo reviews on Honda's own Jazz website, I recall ploughing through those a few months ago to try to get a feel for how widespread the problem was; at that time I think I counted between 5% and 10% of people who'd submitted a review mentioned issues with the infotainment system (although interestingly there are no recent ones). But the size of the problem is pretty irrelevant to those of us in the unlucky minority. We're entitled to expect Honda to fix it, and so far they have failed.
Title: Re: Infotainment System Error Message
Post by: Downsizer on August 30, 2016, 10:17:01 PM
Quite obviously, no news is good news, but it would be useful to hear from satisfied customers, in order to get a balanced view.
I bought mine in February and have had no system problems apart from understanding the handbook.  However, I only use it for the radio and the analogue clock!
Title: Re: Infotainment System Error Message
Post by: andruec on August 31, 2016, 10:34:29 AM
I bought mine in March and although it performed flawlessly for three months since then it has got steadily worse. Pretty much every other time I use it I now experience slow booting (no reversing guidelines and no music for a couple of a minutes).

There are some drivers that don't listen to music much when driving (my parents only turned the radio on to listen to the news occasionally). A lot may also ignore the reversing camera. I mostly do. I glance at it occasionally to check for kids/bollards but otherwise prefer using the mirrors.

So it's possible that a lot of people haven't noticed the issue. Still - I'd never take the word of a car salesperson. The only people I'd trust less are estate agents and politicians.

I bought mine in February and have had no system problems apart from understanding the handbook.  However, I only use it for the radio and the analogue clock!
How do you get the clock to even appear? That's something I've never figured out on mine. If I ignore the stupid warning on startup the screen eventually blanks out leaving the digital time (very faint) in the top right.
Title: Re: Infotainment System Error Message
Post by: csp on August 31, 2016, 10:37:17 AM
I have had my Mk3 since September last year and had the odd hiccup but not too many problems. If the DAB radio looses signal though it tends to shut down and the only way I have found to get it back is to switch the radio off and on again.

The car is due a service in the next couple of weeks so I expect the software will be up dated then, I hope that the update will not have bugs in it.

I still find the lack of an off position on the lights the most annoying feature of the car, I don't want the  head lights to come on when I open the door whilst the car is parked in the garage or to stay on for 15 seconds when I turn off the car in the garage.
Title: Re: Infotainment System Error Message
Post by: andruec on August 31, 2016, 12:18:37 PM
It also sounds as though the infotainment issues don't affect the radio as much as they do other sources. Is that correct? If so that would be another reason people haven't noticed it.
Title: Re: Infotainment System Error Message
Post by: ColinB on August 31, 2016, 01:21:32 PM
How do you get the clock to even appear? That's something I've never figured out on mine.
Took me a while as well. AFAIK, you can only get the analogue clock if you've first switched to the alternative skin (if anyone knows differently, please post). I don't think the handbook mentions this. Have a look at this thread, especially replies #10, #11, & #14:
http://clubjazz.org/forum/index.php?topic=7958.0 (http://clubjazz.org/forum/index.php?topic=7958.0)

It also sounds as though the infotainment issues don't affect the radio as much as they do other sources. Is that correct?
Nope, it happens when simply listening to the radio.
Title: Re: Infotainment System Error Message
Post by: Downsizer on August 31, 2016, 02:31:20 PM
I don't want the  head lights to come on when I open the door whilst the car is parked in the garage or to stay on for 15 seconds when I turn off the car in the garage.
Page 134 of the handbook explains how to alter the headlight auto-off timer, using the steering wheel buttons and the multi-information display.  The handbook would make a good specialist subject for Mastermind!
Title: Re: Infotainment System Error Message
Post by: andruec on August 31, 2016, 04:18:26 PM
Nope, it happens when simply listening to the radio.
Does that include having to wait a couple of minutes for the unit to boot before the sound starts?
Title: Re: Infotainment System Error Message
Post by: ColinB on August 31, 2016, 07:18:08 PM
Nope, it happens when simply listening to the radio.
Does that include having to wait a couple of minutes for the unit to boot before the sound starts?
If you mean when I first start the car, it can do but not typically. The following is a bit long-winded, but hopefully clarifies for you how my system behaves.

99% of my use of the system is to listen to the radio (usually DAB), I've never connected an iPod, USB stick or any other storage device. I've streamed Spotify via phone and Bluetooth but that was by way of an experiment rather than something I do regularly. So the radio starts when I start the car and I can usually already hear audio as I cancel the annoying "Driving is hazardous and it's not our fault if you crash" splash screen.

The fault behaviour is still as described in my original post and reply #5 way back on the first page of this thread. That is, I get the "System process ..." message at some random time so I duly tap one of the options (doesn't seem to matter which). That message can appear immediately after cancelling the splash screen, but doesn't stop the audio, and it can reappear several times in quick succession or later, again without interrupting the sound. Then at some future time the unit will crash and reboot, and at that point all the sound stops for a couple of minutes whilst it sorts itself out. Occasionally that has happened when I start the car, but is more likely to occur at a random time whilst driving. After the reboot I have to turn the audio back on and reselect DAB as the source (it defaults to FM).

Hope that helps.
Title: Re: Infotainment System Error Message
Post by: IvorJazz on August 31, 2016, 07:46:17 PM
Just a line to totally agree with ColinB's description. After a reboot my radio sometimes defaults to MW. When I go back to DAB it remembers the station I was listening to. I noticed after the recent software reinstall that TA and TP were visible in the menu bar at all times. After the recent recurrence of errors etc TP has gone from the menu bar but does come back when a traffic report interrupts the station I'm listening to. No idea if it's significant but just mentioned to add to the knowledgebase of this extremely annoying, to me anyway, defect.
Title: Re: Infotainment System Error Message
Post by: andruec on August 31, 2016, 08:12:07 PM
Thanks for that. For what it's worth here's my experience.

I always have an iPod plugged in. The iPod always powers up when the car starts. Now what should happen is that shortly after the engine has fired the music should start and the stupid warning message appears (or the reversing lines if I'm backing out of the garage).

However what happens sometimes (every other time it now seems) is that the reversing lines don't appear and/or instead of the message I get the Honda symbol. Most annoying the music doesn't start. Eventually as I drive away a rotating circle appears underneath the Honda symbol. After a minute or so the warning message appears. Still no music. I have to select the audio menu - it will show the message 'AUDIO POWERED OFF'. When the source selection appears I select iPod. Most of the time that's enough to start the music but sometimes the reboot takes so long that the iPod has switched off in disgust so I also have to reach into the centre console and switch it back on.

The error message at the start of this thread appears randomly shortly after a lengthy boot. It doesn't interrupt the music and it doesn't matter whether I select 'yes', 'no' or ignore it. It's just a stupid message and the music will play on for the rest of the journey.
Title: Re: Infotainment System Error Message
Post by: danielu2501 on September 21, 2016, 08:28:10 PM
Is there any way to reset parking sensors? Mine's stopped working today...
Title: Re: Infotainment System Error Message
Post by: Skyrider on September 21, 2016, 08:53:34 PM
When mine stopped working someone had switched them off by missing the lane departure on off button.
Title: Re: Infotainment System Error Message
Post by: ColinB on September 26, 2016, 10:08:26 AM
Just an update on the never-ending saga to get this system fixed.

Called my dealer last week for my regular monthly chat about Honda's progress in producing the necessary update. There is still no "final fix" but they are being told that this now has senior attention within both the dealer's management chain and Honda-central; there seems to be cautious optimism that the RC6 update due in the next couple of months will provide the solution. Meanwhile it was suggested that the latest RC5 update might mitigate some of the symptoms so I had that done last Friday and we'll see how it performs.

NB. RC5 is not a big update and does not change the system build, it remains at the post-RC4 state, ie 0C.091.01.0021 ... that puzzled me when I noticed it, so asked the dealer to double-check and they assure me it's correct. Unfortunately that makes it difficult for anyone else to check if their car's at the RC4 or RC5 state.
Title: Re: Infotainment System Error Message
Post by: andruec on September 26, 2016, 10:20:34 AM
NB. RC5 is not a big update and does not change the system build, it remains at the post-RC4 state, ie 0C.091.01.0021 ... that puzzled me when I noticed it, so asked the dealer to double-check and they assure me it's correct. Unfortunately that makes it difficult for anyone else to check if their car's at the RC4 or RC5 state.
Grrrr. I'm a software developer and that rankles me almost more than the fact the system was released in the state it is. There are many rules in software development but maintaining reliable version tracking is right up there in the top ten.
Title: Re: Infotainment System Error Message
Post by: bill ericay on September 26, 2016, 11:38:36 AM
I hope you are aware the Connect system is fitted to other Honda models so Civic and CRV owners have similar problems.
The reason I am posting is that the Connect system on my Civic throws it's toys out of the pram every now and then and someone on the Civic forum suggested updating the App Centre, which I have done. It's much too early to say it's a fix, but it's behaving at the moment.
Link to thread and possible fix  here  http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html (http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html)
I have had RC4 update plus some other 'magic ' fix by the dealer, which lasted about 3 months.

Hope this helps, if it doesn't then we're all waiting for RC6 or whatever !   
Title: Re: Infotainment System Error Message
Post by: ColinB on September 26, 2016, 12:19:02 PM
I hope you are aware the Connect system is fitted to other Honda models so Civic and CRV owners have similar problems.
The reason I am posting is that the Connect system on my Civic throws it's toys out of the pram every now and then and someone on the Civic forum suggested updating the App Centre, which I have done. It's much too early to say it's a fix, but it's behaving at the moment.
Link to thread and possible fix  here  http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html (http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html)
I have had RC4 update plus some other 'magic ' fix by the dealer, which lasted about 3 months.

Hope this helps, if it doesn't then we're all waiting for RC6 or whatever !
Thanks for this contribution, I was aware other models with the same or similar Connect system had problems, I wasn't aware of the suggestion about the App Center (sic). Just checked on mine, it's already at 1.3.4; I have a vague recollection of updating this some while ago, and unfortunately I've had errors & crashes since then, sorry. The App Center itself reports no updates pending (after connecting to the interweb via phone, of course). So as far as I can tell I'm as up to date as it's possible to be: "wait and see" mode is now fully engaged !

Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?
Title: Re: Infotainment System Error Message
Post by: bill ericay on September 26, 2016, 12:36:40 PM
Quote
Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?

I used this forum for 3 years while I had my Jazz , and got some very useful tips from other members, so as a payback I still 'lurk' and try to help other Jazz owners.
As regards your question, I wondered that, as other owners who have problems also mentioned  the 13 weeks.
As a real guess, I wonder if there's  some sort of buffer, error log, useage logs, or whatever that fills up, causes the system to fail, and the reset or 'fix' clears this for normal operation for the next 13 weeks ?
Who knows ?  I certainly don't. !
Title: Re: Infotainment System Error Message
Post by: Skyrider on September 26, 2016, 01:17:59 PM
My Jazz goes in for the trip A mpg fix next week. I hope it doesn't screw up the current reliability!
Title: Re: Infotainment System Error Message
Post by: andruec on September 26, 2016, 01:28:47 PM
Quote
Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?
As regards your question, I wondered that, as other owners who have problems also mentioned  the 13 weeks.
As a real guess, I wonder if there's  some sort of buffer, error log, useage logs, or whatever that fills up, causes the system to fail, and the reset or 'fix' clears this for normal operation for the next 13 weeks ?
Who knows ?  I certainly don't. !
It was about that long between picking up my Jazz and seeing the first error.
Title: Re: Infotainment System Error Message
Post by: Skyrider on September 26, 2016, 05:23:04 PM
I have yet to achieve 13 weeks of ownership, will next week's trip A history fix reset the clock?
Title: Re: Infotainment System Error Message
Post by: andruec on September 26, 2016, 07:20:09 PM
I have yet to achieve 13 weeks of ownership, will next week's trip A history fix reset the clock?
If it's done properly it will reset everything. The instruction say the final step should be to restore to factory defaults :)
Title: Re: Infotainment System Error Message
Post by: Skyrider on September 26, 2016, 07:36:40 PM
Thanks, I did mean the13 weeks to problems clock. Do you know if the update is done through a USB port?
Title: Re: Infotainment System Error Message
Post by: IvorJazz on September 26, 2016, 07:57:32 PM
Just been reading the latest posts. After my previous series of pop-ups and crashes the display has been behaving itself for a month until today. I started going through the menus and found the App Centre was on 1.3.3. I left it and the next time I switched on I got a system error pop-up. Coincidence? Got home and thought I'd have a go at updating App Centre to 1.3.4 which I've done. There seemed to be another system update but I couldn't seem to get that. Also Apps to do with European parking and fuel consumption which I've not bothered with. Looking forward to RC6 which hopefully might get rid of all this aggravation.
Title: Re: Infotainment System Error Message
Post by: andruec on September 26, 2016, 08:43:50 PM
Thanks, I did mean the13 weeks to problems clock. Do you know if the update is done through a USB port?
Yes. I performed my own upgrade to RC4. If I remember correctly it also has to be the USB socket under the dash, not the one in the armrest.

http://clubjazz.org/forum/index.php?topic=7624.msg41644#msg41644 (http://clubjazz.org/forum/index.php?topic=7624.msg41644#msg41644)
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 07, 2016, 02:49:25 PM
My car has just had the RC5 update, I will post any results. I was informed that this is a temporary fix and Honda are working on a permanent fix.
Title: Re: Infotainment System Error Message
Post by: mikebore on October 07, 2016, 03:24:13 PM
I have yet to achieve 13 weeks of ownership, will next week's trip A history fix reset the clock?
If it's done properly it will reset everything. The instruction say the final step should be to restore to factory defaults :)

When I had RC4 done all my settings, including paired phone, radio stations, and trip A history were lost, but the main odometer reading was preserved.
Title: Re: Infotainment System Error Message
Post by: Kenneve on October 08, 2016, 11:00:58 AM
Hi Deeps
I'm booked in to have the RC5 upgrade done next Friday 14th.
Would be interested know of any problems before then if possible.
Many thanks.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 08, 2016, 04:32:50 PM
I have been using the car almost all day today, I only use the DAB radio and hands free phone. All well up to now, I will keep you informed of any glitches.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 12, 2016, 01:53:06 PM
Hi Deeps
I'm booked in to have the RC5 upgrade done next Friday 14th.
Would be interested know of any problems before then if possible.
Many thanks.

My infotainment gadget has worked flawlessly since the RC5 update. I doubt if it will have a tantrum before your update on Friday but it is early days, the fingers remain firmly crossed.

I will be filling up with petrol tomorrow, I will let you know if the trip A history works.
Title: Re: Infotainment System Error Message
Post by: Kenneve on October 12, 2016, 06:54:42 PM
Hi Deeps
Many thanks for the info, it all augers well for my appointment on Friday.
For me, the No1 reason for the upgrade, is to correct the lack of A. Trip history.
Thanks again

Regards Ken.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 13, 2016, 09:33:48 AM
Having filled the car after the RC5 update my trip A history is now working, it still exaggerates by four mpg compared to my full to full calculations. The car is regularly doing 49 mpg, it thinks 53.x.
Title: Re: Infotainment System Error Message
Post by: ColinB on October 13, 2016, 10:51:29 AM
My car has just had the RC5 update ... I was informed that this is a temporary fix and Honda are working on a permanent fix.
My infotainment gadget has worked flawlessly since the RC5 update ... but it is early days ...
Just to be clear, the RC4 Service Bulletin published earlier in this thread makes it clear that RC4 is supposed to be a permanent fix for a number of issues including the Trip A thing (and of course RC5 includes that earlier update). Honda makes no claim that RC5 will fix the major irritant of frequent error messages and system crashes, for which - I am told - we need to await RC6. That wait is just about to reach it's first birthday.

And you need to test any system change for an extended period, a couple of days isn't enough: the nature of this thing is that it can go for a long time with no issues (my personal record is 13 weeks). At present I'm in a defect-free period following RC5, but will press for RC6 as soon as I'm advised it's available.

It might be of passing interest to note that RC4 has been available since April. So if anyone has a more recent car than that, and is having to take it back to have the update applied, you might consider asking some pointy questions of your dealer about why they delivered a car with a known defect for which a fix was available. I know the Service Bulletin says to do it only if the customer complains, but that seems a pretty weak argument when the PDI could easily include a software build status check and update if required, that would avoid the customer having to come back.
Title: Re: Infotainment System Error Message
Post by: Kenneve on October 13, 2016, 07:26:58 PM
Hi Colin B

Re your comment about RC4 being available back in April.
My car is Sept 16 but i'm not sure whether it has RC4 or not.
At the moment everything works as it should, except the 'A' trip
It is booked in for RC5 tomorrow and I just hope other problems don't start afterwards.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 13, 2016, 08:05:08 PM
My car is a September 16 registered car but it would have been built some months earlier, the ship would take a month to get from Japan.
Title: Re: Infotainment System Error Message
Post by: ColinB on October 13, 2016, 10:23:28 PM
My assumption is that the factory will, at some point, switch from one software build state to a later one. But at the point of that switch, there will be cars in transit to dealers still at the previous state. But it looks like the dealers are not updating those cars at the point of delivery - even though they could - relying instead on customers complaining about the problem before they instal the update. For September 16 registered cars, I would have thought it reasonable for those cars to have an update issued in April, but if you're having the Trip A problem then that suggests otherwise. There are earlier posts in this thread giving the various build states, for mine after RC5 it's 0C.091.01.0021, dated 25 Jan 2016. You can find the build state buried in the system menus, from memory it's something like Settings>Android>About.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 14, 2016, 10:49:02 AM
My car has March 16 labels on the seatbelts so I would expect that it was built soon after that date.
Title: Re: Infotainment System Error Message
Post by: KentEx on October 14, 2016, 12:33:23 PM
I'm trying to check to see if my recent purchased Jazz has the latest update.
Being of the 'thick variety' I'm not sure what to look for in the settings so I've taken a screen shot(apologies for quality Im not much good at that either).

So if anyone out there can see what update I'm on it would be gratefully received.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 14, 2016, 12:51:50 PM
The easy way is ask a dealer, your registration number will show your cars every detail on their computer system.
Title: Re: Infotainment System Error Message
Post by: TG on October 14, 2016, 01:44:30 PM
So if anyone out there can see what update I'm on it would be gratefully received.
That shows the same as ColinB's RC5 update   Build number: 0C.091.01.0021
--
TG
Title: Re: Infotainment System Error Message
Post by: ColinB on October 14, 2016, 01:47:04 PM
So if anyone out there can see what update I'm on it would be gratefully received.
You won't find anything clearly stating the car has RCn, you have to infer it from the build state. Your screen shot is exactly the same as for my car, which has RC5. But it seems as if the update from RC4 to RC5 does not change the build state, so your car could have either one of those. If that's how it was delivered to you then that's good because it confirms that the cars are being delivered with updates already installed.

If you're not experiencing any of the issues reported in this thread, I shouldn't worry any further; my earlier comments were really a reaction to people with relatively new cars reporting the Trip A problem and having to take their cars back, suggesting that the updates were not being applied before delivery.
Title: Re: Infotainment System Error Message
Post by: KentEx on October 14, 2016, 02:47:16 PM
Thanks guys,

I can confirm that this is how it was delivers to me, I don't know if all dealers are ensuring mates updates have been applied, I hope so but perhaps I have an exceptional dealer.

It would be interesting to know if other new owners are getting same build status applied.
Title: Re: Infotainment System Error Message
Post by: KentEx on October 25, 2016, 05:30:50 AM
Anyone know how to get into settings on the information instrument panel. The settings screen (shows what looks like two overlapping notes) has a bar or diagonal line through it and I can't get into it.
Title: Re: Infotainment System Error Message
Post by: ColinB on October 25, 2016, 08:02:27 AM
Anyone know how to get into settings on the information instrument panel. The settings screen (shows what looks like two overlapping notes) has a bar or diagonal line through it and I can't get into it.
Can you be a bit more specific ? You've previously posted a picture of a screen reached via the Connect system's settings, so I assume you're not talking about that (or has something changed ?). If you're talking about the right-hand display on front of the driver, there are clear instructions in the handbook. Are you driving when you try this ... there are some things you can only adjust whilst stationary and this could be one of them.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 25, 2016, 08:47:47 AM
The handbrake has to be on to access some of the info screen functions, this caught me out with the TPMS reset as I usually leave my handbrake off in my garage as I have an automatic wheel chock car positioning aid.
Title: Re: Infotainment System Error Message
Post by: KentEx on October 25, 2016, 09:17:26 AM
Sorry guys. Yes I'm talking about the display to he right of the steering wheel not the touch screen job.
Colin the vehicle is stationary.

If I knew why the settings logo (on the instrument panel to the right of the steering wheel) has the line/bar through it I might be able to solve the problem.

I'm obviously missing a trick somewhere, everything seems to be working ok off the instrument, I wanted to get in there so I could change the trip meter functions but I cant get into the settings/select screen.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 25, 2016, 10:31:09 AM
I have not got my car or its book to check at the moment, but if I remember correctly you use the top or bottom buttons on the right of the steering wheel (with arrows) to select the function you want and the center one to change the setting. When you get the two squares crossed out the center button should access the setup functions then you scroll to the one you want with the arrow buttons and change it with the middle one. As I am a geriatric with an encrypted memory I would also check the manual.
Title: Re: Infotainment System Error Message
Post by: ColinS on October 25, 2016, 10:59:33 AM
Just to reiterate. Make sure your handbrake is on.
Title: Re: Infotainment System Error Message
Post by: KentEx on October 25, 2016, 11:01:48 AM
Thanks, that sounds useful info I'll have a go and see if I can get in to it.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 25, 2016, 11:15:29 AM
It may help to think of the center button as the computers enter button.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 27, 2016, 09:44:02 AM
I have a glitch in my radio which RC5 has not fixed. It is normally in DAB mode but occasionally it cuts off the sound and instead of displaying signal level and "TEXT" in the top right corner it displays "FM" but is still in th DAB mode. Switching the thing off and on clears it and normal DAB is restored. I have seen FM / DAB link somewhere in the menus, could it be something to do with this?
Title: Re: Infotainment System Error Message
Post by: ColinB on October 27, 2016, 10:28:03 AM
I think FM/DAB link is a feature whereby, if you drive into an area of low DAB signal strength, the radio will switch to FM to try to keep playing the same station. Of course if it's an FM black spot as well it won't have any luck so you lose audio completely. If that's what's happening, it's not a glitch, just a "feature" of radio coverage. It may be that by the time you restart it you've moved out of the temporary black spot. Just a guess.
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 27, 2016, 12:22:23 PM
Thanks ColinB, I have got my hands on the book, but not the car since I posted about the glitch. You are right about the link, it and others, are explained on page 326 of the book. I will check the settings if I ever get my hands on the car keys. :(
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 28, 2016, 10:52:19 AM
I think I have figured out what is going on with my FM/DAB link. When I drive beneath my garage door I lose the DAB signal, the sound cuts out while the radio looks for the FM station,  by this time I am along the road and the DAB comes back on.
Title: Re: Infotainment System Error Message
Post by: ColinB on October 31, 2016, 07:22:42 PM
Our Jazz had it's 1-year service today. Still no news on the RC6 "final solution". Wonder if I'll still be waiting at the second service in a year's time ?
Title: Re: Infotainment System Error Message
Post by: Kenneve on October 31, 2016, 08:36:46 PM
Had the RC5 upgrade done about a month ago and as far as I can tell everything now works fine, except perhaps the BST clock saga!!!
Title: Re: Infotainment System Error Message
Post by: Skyrider on October 31, 2016, 08:51:36 PM
Same with my RC5 update, all I need now is a fix for operator error.
Title: Re: Infotainment System Error Message
Post by: ColinB on November 01, 2016, 07:56:17 AM
Had the RC5 upgrade done about a month ago and as far as I can tell everything now works fine
Same with my RC5 update
(All of the following has already been documented earlier in this thread)
Whether RC5 has fixed the problem rather depends on what your problem was. If you only had the (relatively trivial) Trip A issue, RC4/5 should have fixed that and you're home free. If however you had the "Process system" error and it's associated system crashes - which was after all the original reason for starting this thread - then Honda make no claim that RC5 will fix that and the advice is that we need to await RC6. I would also be wary of claiming it's all OK after a relatively short time, there are reports in this thread or elsewhere of this recurring weeks or months later, and my personal experience is it came back after 13 weeks of trouble-free operation. So yes, I too have had RC5 and am currently fault-free (well, the car is anyway). But I have zero confidence that will continue so I continue to press my dealer for a proper permanent fix. And I am mildly annoyed that it is taking so long.
Title: Re: Infotainment System Error Message
Post by: mikebore on November 17, 2016, 04:51:58 PM
How is RC5 holding up for all you who have had it done?

Reports above are all "good so far".

I had it done today after getting about three "wait" messages or shutdowns per week with RC4.
Title: Re: Infotainment System Error Message
Post by: Skyrider on November 17, 2016, 04:59:56 PM
How is RC5 holding up for all you who have had it done?

Reports above are all "good so far".

I had it done today after getting about three "wait" messages or shutdowns per week with RC4.

My infotainment system has worked flawlessly since the RC5 update, I only use it as a radio, phone, and fuel consumption monitor. The last bit still lies, about +4 mpg, to flatter Honda. :-)
Title: Re: Infotainment System Error Message
Post by: mikebore on November 17, 2016, 05:14:09 PM
Thanks...encouraging.

I noticed immediately after both the RC4 and RC5 updates that the Trip A mpg was about 4mpg less than when I took it to the Dealer to be done. The Trip A miles since last fill was preserved. The car wasn't driven by the Dealer because I waited while it was done.

When it happened with RC4 I hoped it might that the update was making the computer mpg closer to reality, but it wasn't so, as you are confirming. Must be something else about the update process that causes the trip A value to change.
Title: Re: Infotainment System Error Message
Post by: TG on November 17, 2016, 06:57:38 PM
I noticed immediately ... that the Trip A mpg was about 4mpg less than when I took it to the Dealer to be done
I think they leave your car idling when doing the pre- and post-work checks to ensure that the car has not arrived or left in a broken state.  10 minutes of idle may be enough to drop your trip mpg.  Also certain software update proceedures demand that the car is running to prevent a loss of battery power mid-update.
--
TG
Title: Re: Infotainment System Error Message
Post by: mikebore on November 18, 2016, 08:13:38 AM
I noticed immediately ... that the Trip A mpg was about 4mpg less than when I took it to the Dealer to be done
I think they leave your car idling when doing the pre- and post-work checks to ensure that the car has not arrived or left in a broken state.  10 minutes of idle may be enough to drop your trip mpg.  Also certain software update proceedures demand that the car is running to prevent a loss of battery power mid-update.
--
TG

Good thought. You're right...I just checked the Service Bulletin for RC4 which actually states:

"It is important that the power supply to the audio unit is not disrupted during the software update as this may cause irreparable damage. The update should be carried out with the vehicle connected to an external power supply or with the engine running."

The SB also says to restore all customers FM and DAB radio presets which didn't happen!
Title: Re: Infotainment System Error Message
Post by: ColinB on November 18, 2016, 05:30:35 PM
How is RC5 holding up for all you who have had it done?
Nothing new since my comment on 1st Nov. 8 weeks since RC5 and it's behaving itself, but previous experience suggests it's still too early to be really confident.
Title: Re: Infotainment System Error Message
Post by: Kremmen on December 15, 2016, 07:11:03 AM
Morning

I'm considering switching my 9G Civic to a Jazz EX Navi CVT next time round as I don't need the size now.

I spotted this thread so ....

Here is the latest info regarding the Honda Connect system:

----------------------------------------------------------------------------

Honda Connect FAQ:

http://www.honda.co.uk/cars/owners/m...nnect-faq.html (http://www.honda.co.uk/cars/owners/m...nnect-faq.html)


----------------------------------------------------------------------------

To check what version of App Center you have.

Settings> Android > Apps > Honda App Center.

The latest version is 1.3.5, you can easily update yourself if you don't have the latest.

----------------------------------------------------------------------------

The above App center update fixes 90% of the random issues, e.g. reverse lines, random errors, random rebooting etc. this was due to processor over uses to an infinite loop.

The "Process system failure error" also relates to the App Center update, as the countermeasure put in place in RC4 was not a definite fix.

Bluetooth call quality is still an on-going issue that has only been improved over progressive RC updates but never finally fixed.

----------------------------------------------------------------------------

At the Garmin Home screen, select "Setting", "Map & Vehicle", "myMaps" this will then list the loaded maps.

Map version 2017 is now available via Garmin Express for customers to update or Dealers should offer it as good customer retention during routine servicing, thou many don't seem to.

Garmin Express updated 13/12/2016 to version 5.0.0.0

----------------------------------------------------------------------------

If the unit freezes:

To Reset, hold power down.

----------------------------------------------------------------------------

Hopefully useful info
Title: Re: Infotainment System Error Message
Post by: ColinB on December 15, 2016, 08:02:37 AM
Here is the latest info regarding the Honda Connect system:

----------------------------------------------------------------------------

Honda Connect FAQ:

http://www.honda.co.uk/cars/owners/m...nnect-faq.html (http://www.honda.co.uk/cars/owners/m...nnect-faq.html)


----------------------------------------------------------------------------

To check what version of App Center you have.

Settings> Android > Apps > Honda App Center.

The latest version is 1.3.5, you can easily update yourself if you don't have the latest.

----------------------------------------------------------------------------

The above App center update fixes 90% of the random issues, e.g. reverse lines, random errors, random rebooting etc. this was due to processor over uses to an infinite loop.

The "Process system failure error" also relates to the App Center update, as the countermeasure put in place in RC4 was not a definite fix.
Thanks for that update. But it looks like the URL's got corrupted, the text string contains an ellipsis so it doesn't work. Any chance of posting the full URL please ?

Regarding the App Center (sic), it has been suggested previously that that's the root of all evil (see posts #114 & 115). I don't know if anyone else had any success with it, but my personal experience was that I was getting system crashes even with the most recent version, which at that time was 1.3.4. If there's a newer version then that's probably worth a try, so thanks for that info.

My system is currently behaving itself after having had RC5 done. But we are just coming up to the 3 month point, which various people have reported as being when the problems start to recur, so as far as I'm concerned the jury's still out.
Title: Re: Infotainment System Error Message
Post by: ColinS on December 15, 2016, 08:13:43 AM
Thanks for the info and welcome.  Are you the Kremmen on Pocket GPS?
Title: Re: Infotainment System Error Message
Post by: ColinB on December 15, 2016, 09:22:47 AM
Honda Connect FAQ:
http://www.honda.co.uk/cars/owners/m...nnect-faq.html
 (http://www.honda.co.uk/cars/owners/m...nnect-faq.html)
Thanks for that update. But it looks like the URL's got corrupted, the text string contains an ellipsis so it doesn't work. Any chance of posting the full URL please ?
Think I've found it. The web page is here:
http://www.honda.co.uk/cars/owners/manuals-and-guides/honda-connect-faq.html (http://www.honda.co.uk/cars/owners/manuals-and-guides/honda-connect-faq.html)

But probably more interesting (does that sound sad ?) is the full 32 pages of FAQs in PDF format:
http://www.honda.co.uk/cars/owners/manuals-and-guides/honda-connect-faq/_jcr_content/headerPar/richtextcolumn_c731/par/richtextdownload_e49/file.res/Honda%20Connect_FAQ_Ver1.2.pdf (http://www.honda.co.uk/cars/owners/manuals-and-guides/honda-connect-faq/_jcr_content/headerPar/richtextcolumn_c731/par/richtextdownload_e49/file.res/Honda%20Connect_FAQ_Ver1.2.pdf)

My dealer's never mentioned the existence of this despite multiple conversations with them about the system's shortcomings. Looks like a classic example of the infuriating "It's on the web, haven't you seen it ?" syndrome.
Title: Re: Infotainment System Error Message
Post by: andruec on December 15, 2016, 10:42:14 AM
My dealer's never mentioned the existence of this despite multiple conversations with them about the system's shortcomings. Looks like a classic example of the infuriating "It's on the web, haven't you seen it ?" syndrome.
I think it's part of a general inability/unwillingness on the part of car manufacturers to engage with the digital world. It took them ages to put enough resources into the websites so that they ran passably well. Their designs have never been particularly good.

The entire Honda Connect experience is ill-thought out, poorly implemented and woefully out of date.

I honestly believe that Honda's attitude to Connect can be summarised as:
Annoyance that they even had to give in and provide something slightly more modern than just a radio and a CD player.
Ignorance in not realising what was possible if they built an infotainment system around Android.
Failing to provide enough resources to at least implement their poor design in a reliable and effective way.

An even shorter summary of their attitude to it all is 'meh'.
Title: Re: Infotainment System Error Message
Post by: andruec on January 01, 2017, 08:18:33 PM
I just connected my car to my home wifi and looking in Honda App Centre/My Apps there were two updates. A system update and an App Centre update. I've applied both so it'll be interesting to see if anything has improved.

I have my doubts though as I don't think the system update was the same as the RCx updates.

So I'm still on RC4 as far as I know.
Title: Re: Infotainment System Error Message
Post by: Skyrider on January 01, 2017, 09:59:52 PM
Thanks for the update availability info.

My car has the RC5 update. I have just connected it to my WiFi and it accepted the android system and app center update you mentioned. I know little about things electronic, but think the RCx updates are fixes for the interface between the android system and the car systems.
Title: Re: Infotainment System Error Message
Post by: andruec on January 02, 2017, 06:30:48 PM
Thanks for the update availability info.

My car has the RC5 update. I have just connected it to my WiFi and it accepted the android system and app center update you mentioned. I know little about things electronic, but think the RCx updates are fixes for the interface between the android system and the car systems.
Yeah that's my guess. The 'system' in this case is probably the framework that the App Centre runs on. However I noted an earlier post that suggested the App Centre might be partly possible for the main issue. That's possible. Both updates claimed to be 'system apps' so they might be running on the main system thread. If that were the case they could interfere with overall infotainment operation. RC5/6 might allow the system to recover from a lock whereas the App Centre update could make it less likely to lock.

But that's definitely speculation on my part. I'm not intending to upgrade my firmware until the next service in March.
Title: Re: Infotainment System Error Message
Post by: andruec on January 05, 2017, 10:33:36 AM
Interestingly I've not yet had any slow boots from my system. And because I'm doing the 'turn ignition on, wait, then start' the infotainment unit gets two switch on events every time I get into the car so I would have expected something by now.
Title: Re: Infotainment System Error Message
Post by: ColinB on January 23, 2017, 04:37:31 PM
My local dealer advised today that the latest update (RC6) has just been made available.

My car's system has been OK after several months with RC5 without any of the previous annoying symptoms, so I don't see any immediate need to update unless/until it starts playing up again.
Title: Re: Infotainment System Error Message
Post by: Skyrider on January 23, 2017, 04:54:30 PM
Thanks for the info, my system is working ok on RC5 but its worth knowing that RC6 has been released.
Title: Re: Infotainment System Error Message
Post by: andruec on January 24, 2017, 02:50:56 PM
Interesting. My car is going for its first service on Thursday so I might ask them to upgrade me. But I haven't had any issues since I applied the two App Centre updates a month ago and that's on RC4.
Title: Re: Infotainment System Error Message
Post by: mac_no1 on January 24, 2017, 09:06:47 PM
I purchased a Jazz 1.3 EX Navi just over a week ago now and actually quite like the infotainment system but accept it's still early days in my case so errors may eventually occur. It's a pre-registered vehicle and had only 40 miles on the clock when I bought it, only used as a demonstrator, registered in June 2016 (16 plate).

I did do a couple of app updates when prompted to do so by the system, I think it was Aha and a system app but not totally sure as I wasn't too concerned and didn't pay too much attention to the process. Having now stumbled upon this post about all the annoying errors you guys are having I'm a little concerned as to what update level I'm at and how to find out which it is?

What exactly is RC4, RC5 and RC6 - are they like firmware updates to the infotainment system itself or the whole electronics system in the vehicle?

Also, what does the RC bit relate to?

Thanks in advance of any replies.

Title: Re: Infotainment System Error Message
Post by: ColinB on January 24, 2017, 09:50:33 PM
Hopefully you won't have any trouble, there does seem to be a picture building that Honda might finally have cracked it. There don't seem to be any recent purchasers on here reporting the kind of issues some of us early adopters had, and the various updates seem to be keeping the bugs at bay now.

Don't know what RCn stands for, it just seems to be Honda's numbering system for the updates. I think they update just the infotainment system rather than the whole vehicle, but that's only an assumption and happy to be corrected if anyone knows otherwise. It's actually quite difficult to establish what state any particular system is at, you won't find a menu stating "RC4 installed": you have to infer it from the system build state which you find by digging into the Android settings. For my car it's 0C.091.01.0021 ... but note that appears to be the same for both RC4 & RC5. Some of the earlier posts in this thread have screenshots. Also I note you have the Navi version (mine isn't) so it may be different on your car.

Enjoy the car, it has it's foibles but don't they all ?
Title: Re: Infotainment System Error Message
Post by: mac_no1 on January 24, 2017, 10:18:00 PM
Hopefully you won't have any trouble, there does seem to be a picture building that Honda might finally have cracked it. There don't seem to be any recent purchasers on here reporting the kind of issues some of us early adopters had, and the various updates seem to be keeping the bugs at bay now.

Don't know what RCn stands for, it just seems to be Honda's numbering system for the updates. I think they update just the infotainment system rather than the whole vehicle, but that's only an assumption and happy to be corrected if anyone knows otherwise. It's actually quite difficult to establish what state any particular system is at, you won't find a menu stating "RC4 installed": you have to infer it from the system build state which you find by digging into the Android settings. For my car it's 0C.091.01.0021 ... but note that appears to be the same for both RC4 & RC5. Some of the earlier posts in this thread have screenshots. Also I note you have the Navi version (mine isn't) so it may be different on your car.

Enjoy the car, it has it's foibles but don't they all ?

Thanks for the very prompt reply. I'm hoping you're right about Honda having finally cracked it and resolved the bugs in the software. Obviously my vehicle being pre-registered in June 2016 I'm not sure if the dealer will have applied all the various updates during the time it was on the forecourt or as part of a pre-delivery handover to me. Or maybe I have applied the relevant updates when I was prompted by the system. I'll just have to see how it goes.

I was just lucky that the model was a Navi version, although I'm not keen on Garmin and I've found it's not very reliable giving traffic warnings. I was stuck in a jam on the motorway yesterday for ages and it never warned of any delays! I have a TomTom standalone SatNav with live traffic services and speed cameras which I prefer but don't fancy putting it on the top of the dash and spoiling the looks, also its a little fiddly setting it up with cable and mount. I suppose the inbuilt Garmin has the advantage of being a large screen.

I am enjoying the car and accept that no car can be 100% perfect but it's not far off for me. Only issue for me is that I have a Nissan NV200 Campervan that I am driving as well until it's sold, its great to drive and has a high driving position, but once I get in the Jazz it's like I'm getting in a Formula 1 car its that much lower to the ground :-)
Title: Re: Infotainment System Error Message
Post by: ColinS on January 25, 2017, 07:24:09 AM
Software vendors often do a pre-release version of software called a release candidates (RC1, RC2, etc.) which would normally only be available to select customers in advance of an official release.  It is likely that Honda have misused this naming convention and made them generally available after testing.
Title: Re: Infotainment System Error Message
Post by: Skyrider on January 25, 2017, 08:49:32 AM
My car is a July 2016 registered car which was ordered from the importers stash of cars mid July. It came with RC4 which did not give trip "A" information on the info display. The RC5 update fixed this, if your car shows all the fuel consumptions (4mpg optimistic) I suspect it will have RC5 although mine didn't.
Title: Re: Infotainment System Error Message
Post by: mac_no1 on January 25, 2017, 07:20:25 PM
My car is a July 2016 registered car which was ordered from the importers stash of cars mid July. It came with RC4 which did not give trip "A" information on the info display. The RC5 update fixed this, if your car shows all the fuel consumptions (4mpg optimistic) I suspect it will have RC5 although mine didn't.

I can see all the fuel consumption figures in my June 2016 registered car including trip "A" on the info display. So I guess that means I have RC5 installed if thats what it is intended to fix.
Title: Re: Infotainment System Error Message
Post by: mikebore on January 25, 2017, 07:54:47 PM
My car is a July 2016 registered car which was ordered from the importers stash of cars mid July. It came with RC4 which did not give trip "A" information on the info display. The RC5 update fixed this, if your car shows all the fuel consumptions (4mpg optimistic) I suspect it will have RC5 although mine didn't.

I can see all the fuel consumption figures in my June 2016 registered car including trip "A" on the info display. So I guess that means I have RC5 installed if thats what it is intended to fix.

I hope you are right but I wouldn't rush to that conclusion ....

I would wait for a few tankfulls to be sure....mine didn't show up straightaway.

And I would be surprised from what you have told us if you have RC5. The Service Bulletin for RC4 said "apply on Customer Complaint only" so it wouldn't be part of normal pre delivery. And you are the first customer who might have complained. Maybe RC5 is part of redelivery. I never saw the SB for RC5.

BTW it was RC4 which fixed the Trip A problem. I had it done soon after I took delivery in June last year. I had RC5 done later for the restarting/crashing.
Title: Re: Infotainment System Error Message
Post by: Skyrider on January 25, 2017, 08:24:30 PM
RC5  was done on my complaint of no trip A history displayed.  I only assumed my car was delivered with RC4, maybe it had something earlier. It has a March 2016 or soon after build date.
Title: Re: Infotainment System Error Message
Post by: ColinS on February 14, 2017, 03:24:56 PM
After 12,500 miles I have seen none of the major issue but I didn't have any Trip A history and occasionally the radio would just switch off (only 5 or 6 time though).  However I've just had the first service and as part of it had mine updated to RC6 (I believe)

From:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL5#2
SMP PREEMPT Tue Jun 9 01:22:02 JST 2015
Build number 09.08C.00.1123

To:
Android version: 4.0.4
Kernel version: 3.1.10
build@HL22#2
SMP PREEMPT Fri Oct 7 23:18:31 JST 2016
Build number 0E.094.00.1123

Will monitor and see how it goes.