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Diagnostics, Tuning, Modifications and Maintenance - all Hondas => In Car Entertainment => Topic started by: MJD on November 21, 2018, 01:40:53 PM

Title: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: MJD on November 21, 2018, 01:40:53 PM
2018 Honda Jazz Sport Navi - Purchased in June (my 7th Honda) is proving very disappointing as the Honda/Garmin Satnav frequently gets lost, taking shortcuts across fields and failing to turn off at junctions when I do.
Please - Has anyone here had this problem and found a solution? as the Honda main dealer in Norwich is unable to solve this and the Honda UK. MD fails to even respond to my request for help.
It is so frustrating as I could never trust it on a long unfamiliar journey.
To make matters worse since the purchase I have discovered that the Map is only updated once a year!
The displayed speed limits are at least 18 months out of date on local 'A roads'
Another problem - The 'My Honda' dongle which sent very impressive reports to mobile phone but then stopped working after a few months.
This all spoils what could otherwise be an enjoyable car.

Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: peteo48 on November 21, 2018, 09:21:03 PM
This reply isn't strictly relevant but I have had an issue with a stand alone Tom Tom sat nav which gets me lost in Northwich in Cheshire. It takes me into the grounds of a shopping centre and gets me totally lost suggesting nonsensical turns and directions. It's only in this one part of this one town that it happens. The maps are fully up to date. I often wonder if it loses the signal in some way although it never indicates that it has lost signal.

Hope you get this sorted. Sat navs are mostly great but occasionally worse than useless!
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: Barcam on November 22, 2018, 06:14:18 PM
Never had a problem with my Sat Nav, I wonder if yours needs the software maps reloading? I would get the dealer to do that as first step, unless its been tried already.

It is possible to update the maps yourself, the info is on the web including adding speed camera alerts.
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: ColinS on November 22, 2018, 06:40:56 PM
Sounds to me that it is failing to get locks on at least three satellites.  This was typical in the early days of sat navs but you shouldn't be seeing that issue with modern ones.  I think you have a faulty unit.
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: MJD on November 23, 2018, 12:55:23 PM
Never had a problem with my Sat Nav, I wonder if yours needs the software maps reloading? I would get the dealer to do that as first step, unless its been tried already.

It is possible to update the maps yourself, the info is on the web including adding speed camera alerts.

Main dealer has checked maps and software up to date twice, as did I.
Today 23/11 I finally had acknowledgement from Honda customer relations that they are investigating.

Car going into dealer for 3 days in December. fingers crossed!
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: olduser1 on November 29, 2018, 06:28:02 PM
Put your issues in writing send recorded delivery and ask the dealer to rectify each issue without delay.
Good luck
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: MJD on February 10, 2019, 10:11:55 PM
Norwich Honda main dealer had car for 1 week and 3 days (including Xmas)
However the Honda/Garman map was not updated and the satnav continues to get lost by about 1 mile, especially after turning off an A road onto country roads where it continues along the main road for about a mile and then takes a shortcut across fields to meet me but never quite catches up! Absolutely unreliable rubbish.
I contacted Honda UK customer support but a complete waste of time! Surely someone in Honda must know how to fix it?
I have previously owned six Civics with never a problem - this Jazz is such a disappointment, although they did manage to  fix the bad clutch judder by replacing the clutch and car is still only around 7 months old.
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: zzaj on February 10, 2019, 10:58:47 PM
Sounds to me that it is failing to get locks on at least three satellites.  This was typical in the early days of sat navs but you shouldn't be seeing that issue with modern ones.  I think you have a faulty unit.

Sounds right to me.

Perhaps the dealer should be swapping out the unit?
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: Jaffa Jazz on March 26, 2019, 04:37:30 PM
My standby Sat Nav sits in the passenger seat, always on and never fails.  🥰
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: Jocko on March 26, 2019, 04:39:28 PM
That is where I keep my collision avoidance system!
Title: Re: Honda Jazz 2018 Sport Navi - Satnav getting lost.
Post by: Warwick on June 13, 2019, 09:13:08 AM
I wonder if anyone can tell me if the Garmin Satnav should show up traffic cameras. I recently purchased a 2018 model expecting to have a fully working satnav only to find no traffic cameras (but it does have cash machine icons!) I am very disappointed as I will now have to use a plug in sat nav as well. The dealer does not seem very clued up so if anyone can give some advice it would be appreciated.