Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: CtrlAltDel on December 17, 2024, 07:46:39 PM
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Recently I asked about the low temp turtle appearing now and again. But tonight after a 10 min straight road 20mph city drive , I had the high temp turtle. This led to me struggling to get to speed on the highway later and I am baffled at this new reincarnation of the turtle of doom.
It was 11 degrees outside.
Cold turtle appeared at 5 degrees.
My HRV has never been visited by a bloomin turtle, so I’m starting to get concerned by the erratic visits and the oddities the Crosstar is starting to show.
Any idea what’s going on? Cars under warranty so I’m about to contact Honda.
Headlight icon often doesn’t appear when the headlights are on too. :(
UPDATE: I took it to Honda, who said they are positive they know it’s a problem and a high voltage cable needs replaced. They won’t do the repair until they can see the turtle themselves (which resets when you turn the car off) and therefore I have to drop everything and drive there when it returns. Apparently it needs an expert tech and the workshop cleared (and costs a lot) so therefore they’ve just left me driving it and had the cheek to charge me £150 for diagnostics for something that’s not my fault and I’ve only had the car 6 months. Surely that’s not on!
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As the car is still under warranty you should definitely let Honda have a look at it.
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I’ve updated my first post, can anyone help. I feel like I’m driving a ticking time bomb
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Couple of things don't make sense in your update. If the dealer says they know about the fault and have diagnosed an issue with a HV cable, then why do they need to see the dashboard icon? Surely such a fault would show up as a code in the car's computer, which would normally be as much evidence as they need? Secondly, I can understand a charge for diagnostics to deter time-wasters, but surely this will be refunded if it's proven to be a warranty fault? As for "clearing the workshop" ... interesting (and maybe indicative of essential precautions for work on the HV system,) but not really your problem.
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Couple of things don't make sense in your update. If the dealer says they know about the fault and have diagnosed an issue with a HV cable, then why do they need to see the dashboard icon? Surely such a fault would show up as a code in the car's computer, which would normally be as much evidence as they need? Secondly, I can understand a charge for diagnostics to deter time-wasters, but surely this will be refunded if it's proven to be a warranty fault? As for "clearing the workshop" ... interesting (and maybe indicative of essential precautions for work on the HV system,) but not really your problem.
All very good points. None of it is my fault and their costs and arrangements are not my problem. The fact that they were “positive” they knew what it was but they wouldn’t touch it, they don’t want to be inconvenienced, yet I sure I am and will be when the turtle appears , and I’ll need to drop work or whatever I’m doing and go there, ensuring that I don’t turn off the car.
As expected I’ve been played a fool because I’m a young looking woman.
I have a complaint ready to go to the dealer, and your points help and I will add this, thank you. All I wanted was a safe reliable car for me and my family and I’m an anxious wreck now.
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I agree with ColinB: If they would run a full DTC-check (Detail Trouble Codes) something is bound to pop up.
And it is definitely the dealer's responsibility to have trained high voltage technicians available not yours!
What is the exact warranty status of your car? Do you have the 5-year-warranty extension?
On the other hand the "hybrid system" (whatever that comprises) is by default under warranty for five years.
Do you live in a region with martens who might have chewed on the HV-cable?
This kind of damage might be covered by your insurance.
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Which Honda dealer is this?
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Dealer : Western Honda (specifically Edinburgh at this point)
The car was bought used 6 months ago with a years warranty
Thank you for everyone’s advice. I know I’m very vulnerable to be taken the p out of when it comes to dealers and I’ve only been driving 2 years
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The car was bought used 6 months ago with a years warranty
I'm no lawyer! However, Honda's five years warranty claim on the "hybrid system" might cover you regardless of the one year warranty the seller offered you..
If you have defence insurance it might be worth giving them a call.
You may even want to get a "second opinion" from a different Honda dealership.
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The car was bought used 6 months ago with a years warranty
Your info shows your Jazz as 2011?
Mind you whatever age your Jazz is it’s still under the full Honda used car warranty for the year
Don’t be fobbed off by the dealer. You have every right to demand a repair ASAP if your car has developed a fault
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The car was bought used 6 months ago with a years warranty
Your info shows your Jazz as 2011?
Mind you whatever age your Jazz is it’s still under the full Honda used car warranty for the year
Don’t be fobbed off by the dealer. You have every right to demand a repair ASAP if your car has developed a fault
Forgot to update, I sold for a 2020
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To be fair dealers have to be a bit cautious about promising that something will definitely be covered by warranty until they have done some investigation. They will not get paid by Honda/independent warranty provider in some circumstances . Such as if there is evidence of unauthorised repairs directly or as a consequence of nearby repairs/tinkering, evidence of negligence by the owner ,, external damage such as animals chewing wires, a branch thrown up from the road damaging wires, or a mirror damaged by a mirror strike rather than the known folding fault. etc.
But if it is definitely a faulty component covered by warranty it should also include any initial inspection. Physical damage may be covered insurance,but subject to any excess.
Being taken for a mug by some garage staff is not exclusive to young looking women. Some will try to bamboozle anyone they think knows nothing about cars or their consumer rights. (It can even happen to polite, casually dressed ,retired greybeards :o ;) ) It helps if you can come fore armed with some knowledge, and its very satisfying if you are able to politely dissuade them from any preconceptions they may have about you. :P.
Maybe even take along friend, parent, etc who is a bit of a consumer pitbull ,who remains discretely in the background but able to concentrate on whether they may be feeding you, erm, nonsense. They dont need to know much about cars either but might ask pertinent questions.
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Your warranty position isn't quite clear here. If it's a 2020 car, the new car warranty was (I think?) just 3 years so that's expired, unless the first owner paid for it to be extended. So you probably have a used car warranty from a 3rd party supplier (even if you bought from a Honda dealer), which is basically an insurance policy. You probably need to look carefully at the T's&C's for that to check there are no unexpected exclusions. And some of them may require you to pay for the repair and claim the costs back. Others have mentioned a longer warranty on the HV system, but I don't see any mention of that on the Honda website, maybe there's something in the car's documentation?
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Others have mentioned a longer warranty on the HV system, but I don't see any mention of that on the Honda website, maybe there's something in the car's documentation?
Try https://www.honda.co.uk/cars/owners/maintaining-your-honda/warranties-guarantees/warranty.html
It is somewhat hidden in the "Integrated Motor Assist" section (there is no special mention of the new e:HEV system):
5 years or 90,000 miles, whichever comes first, for 11YM onwards Civic Hybrid, CR-Z, Insight, Jazz and CR-V Hybrid.
see also https://www.honda.de/cars/services/warranty.html (which specifically names i-MMD and lists "relevant" HV-parts), https://www.honda.pl/cars/owners/GwarancjaHybrydy.html (which names e:HEV or https://www.de.honda.ch/cars/owners/warranty.html
Addendum for @ColinB:
- changed color of Honda warranty claim to highlight relevant parts for modern cars
- added link to warranty claim on Honda Germany website which names i-MMD
- added link to warranty claim on Honda Poland website which names e:HEV
- added link to warranty claim on Honda Switzerland website which simply states "hybrid vehicules"
I don't know why Honda keeps referring to the outdated IMA technology on the Honda UK (as well as Honda Italy and Hoda France) websites - please feel free to check-out other countries :D
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Others have mentioned a longer warranty on the HV system, but I don't see any mention of that on the Honda website, maybe there's something in the car's documentation?
Try https://www.honda.co.uk/cars/owners/maintaining-your-honda/warranties-guarantees/warranty.html
It is somewhat hidden in the "Integrated Motor Assist" section (there is no special mention of the new e:HEV system):
5 years or 90,000 miles, whichever comes first, for 11YM onwards Civic Hybrid, CR-Z, Insight, Jazz and CR-V Hybrid.
Yeah, that’s the page I looked at. But I think the IMA system was an earlier Honda hybrid system, not the latest e:hev.
https://en.wikipedia.org/wiki/Integrated_Motor_Assist
So I’m not sure that applies? If it does, it’ll be stated in the car’s documentation.
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If the car was purchased from a Honda dealer you have a comprehensive one year warranty which will definitely cover you for your issues free of charge. Also demand a courtesy car while yours is in for repair
It’s definitely more expensive to buy from a Honda dealer but we pay this extra for the peace of mind it brings
Take your car back to your supplying Honda dealer and demand they sort out your issues
I’m also female but not so young! When I purchased my Advance a few weeks ago I made it very clear to the supplying Honda dealer what I expected from them and they were very accommodating. I also insisted on a few things from them and was very pleased with the outcome
I came away very satisfied with my new (used car). I ‘complained’ a week after picking the car up as I had a puncture in the front near side tyre and they offered me 50% against new tyres as a gesture of goodwill. What you don’t ask for you don’t get!
You need to go back to your supplying Honda dealer and demand the repair to be done ASAP; you have already paid over the top for your Jazz as you purchased from a Honda dealer so you must make use of that
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This is the approved Honda Used Car Warranty information:
You are eligible for a Honda Approved Used Car Guarantee if:
a) You purchased the Vehicle from a Honda Dealer as a Honda Approved Used Car
b) You are an individual resident of, or if a company, are registered in Great Britain, Northern Ireland, Channel
Islands or the Isle of Man
c) The Vehicle is as identified on the Plan Documents
d) The Vehicle is not used for hire or reward (a taxi or self drive hire)
e) The Vehicle will not be used for any form of timed or competitive event
f) The Vehicle has not been modified other than in accordance with the manufacturer’s recommendations
So as long as your Jazz fits within the above criteria you are covered for any repairs that are necessary for one year from date of purchase
Just in case you didn’t know you also have at least one year of Hondacare Assistance (AA) cover
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Since you recently brought the car from them, they shouldn't be charging to plug in diagnostic equipment in these circumstances, especially if they know of problems with a high voltage cable.
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The car clearly has a defect and I'd be making a fuss In front of other customers to help stop their delaying tactics till your warranty expires
Some dealers really are the pits
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I have sent a complaint to the dealer , and I’m not going to let any of it go. They’ve messed me about a fair bit in the last 6 months.
I absolutely love the car, it’s such a downer
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Since I’ve posted this thread I’ve had nothing but problems. Dealer was apologetic. The battery was replaced as a gesture of goodwill , and we had high hopes perhaps the turtle would P off.
Nope.
The high/low turtle likes to appear whenever the technicians are not in of course, but he has appeared in the last three drives - if he appears tomorrow the car is getting lobbed at their front door.
Today I was greeted by a turtle and a bunch of christmas lights shouting about my brakes mostly but not quite the brake assist issues people are reporting. The engine had started though, so I wasn’t thinking battery.
After a few restarts the engine light was the only thing that remained on. I refused to chance it :( on the motorway so I drove the HRV instead. When I got back home I tried the Crosstar again, a few restarts and the engine light eventually went off.
I’m tired of it. I love the car but the mystery of all these errors is wearing thin and I’m a bit worried about the school run tomorrow. Today is the first time I genuinely miss my MK2 :( I feel unsafe now and it shouldn’t be this way
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Since I’ve posted this thread I’ve had nothing but problems. Dealer was apologetic. The battery was replaced as a gesture of goodwill , and we had high hopes perhaps the turtle would P off.
Nope.
The high/low turtle likes to appear whenever the technicians are not in of course, but he has appeared in the last three drives - if he appears tomorrow the car is getting lobbed at their front door.
Today I was greeted by a turtle and a bunch of christmas lights shouting about my brakes mostly but not quite the brake assist issues people are reporting. The engine had started though, so I wasn’t thinking battery.
After a few restarts the engine light was the only thing that remained on. I refused to chance it :( on the motorway so I drove the HRV instead. When I got back home I tried the Crosstar again, a few restarts and the engine light eventually went off.
I’m tired of it. I love the car but the mystery of all these errors is wearing thin and I’m a bit worried about the school run tomorrow. Today is the first time I genuinely miss my MK2 :( I feel unsafe now and it shouldn’t be this way
Next time you use your car have your mobile phone handy, if Mr Turtle appears photograph the pesky thing and show it the dealer
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Next time you use your car have your mobile phone handy, if Mr Turtle appears photograph the pesky thing and show it the dealer
They don’t care less :( they need to catch the code and they can’t without seeing it live. I need to drive to their door literally and leave the engine running whenever it appears. If I turn off the car the lil s*** goes off.
The worry is the nonsensical timing it appears, and how it swings from low to high temps. My same gen HRV has never encountered it in its life and from research it only generally appears in very cold climates.
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Dear Original poster,
I'm having the very same issue and Honda isn't willing to consider it part of the warranty - how did this issue resolve for you?
Kind regards, Paul
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Try another dealer, There must be one in a city the size of Edinburgh.
Western Honda seem to have a bit of a strangle hold. But if you are prepared to go 20 odd miles you have a choice.If you decide to complain to the dealer, write to the Managing director. Don't mess about with the underlings
I used to drive a 44 mile round trip for my 8 Skodas over ten years to a privately, family owned business. They know their livelihood rests on a good reputation. The staff in the National large groups don't give a 'stuff'. they tend to treat ladies as they have treated you. I worked for Shell all my life dealing with all the dealer networks, privately owned and massive groups. If there was any problems the latter were alway the ones to give me the trouble
I know it sounds terrible but can you take a chap with you? I went out with a woman who was quite assertive, but she was treated like you by her dealer. When I went with her it was completely different. They think young girls know nothing about cars whereas blokes usually do.
Take my tip and find a family owned dealer even if it's mile away. I bet you get better treated.
Good Luck!
let us know how you get on.
Look here.https://www.honda.co.uk/cars/find-a-dealer.html?utm_source=google&utm_medium=cpc&utm_campaign=honda_gbr_en_srch_bau_stnd_con_cars_range_google-central_gbp_mix_core&gclsrc=aw.ds&gad_source=1&gad_campaignid=21343759598&gbraid=0AAAAADKCnhPlBCJuhaQXF-zwTLSSyrLC0&gclid=Cj0KCQjw0NPGBhCDARIsAGAzpp0wsGPU5jC8qxRlrprK0i8SmM2iwcDltTGSUAOTWjV3MwyqaZgxLL4aAn5lEALw_wcB#search?filters=ECOM%2CSERVICE
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Hi Paul, the dealer does make a huge difference. I find Apeldoorn (Wesselink) and Veghel (van den Akker) the best ones in - sort of - south east Nederland. I will never ever set foot in Utrecht again; I was treated blunt and rude there.
Good luck!
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The dealer in Purmerend definitely tried hard with honda europe but got the warranty claim dismissed - i'm now trying to resolve with honda europe directly but wondered if other members here had the same issue with a early production Jazz.
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Has the vehicle had the brake simulator module replaced? There's a recall for this https://clubjazz.org/forum/index.php?topic=17262.0.
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Hi John,
brake simulator module has been replaced. Do you think this may have anything to do with the high voltage wire issue?