Clubjazz - Honda Jazz & HR-V Forums

Honda Jazz Forums => Honda Jazz Mk3 2015 - 2020 => Topic started by: Paulwhitt20 on May 31, 2017, 06:38:20 PM

Title: Clunking noise when setting off
Post by: Paulwhitt20 on May 31, 2017, 06:38:20 PM
For several months now there has been a clanking noise from the engine bay/front suspension when setting off from stationary. I have also noticed that it is possible to rock the engine forward and backwards slightly.

Could this be a faulty engine/ gearbox mount?

Car is 18 months old and 10k miles. Manual gearbox.

Is this worth getting looked at under warranty or wait till September for its next service.

(It's the wife's car so I don't drive it much and she is not bothered by it)

Thanks
Title: Re: Clunking noise when setting off
Post by: Skyrider on May 31, 2017, 06:53:29 PM
An unusual noise indicates a problem, anyone's guess if it is dangerous. Cars don't mend themselves and it will only get worse. If it was my car it would have been fixed months ago. Your call.
Title: Re: Clunking noise when setting off
Post by: VicW on May 31, 2017, 07:08:27 PM
Get the car to the dealers as soon as possible, it is still under warranty and may have a serious, possibly dangerous fault even it has been present for months.
It is the sensible, responsible thing to do.

Vic.
Title: Re: Clunking noise when setting off
Post by: Paulwhitt20 on May 31, 2017, 08:32:12 PM
 Yes you are both right I should get it looked at. Not used to my Honda's needing to be fixed.
Title: Re: Clunking noise when setting off
Post by: Skyrider on June 01, 2017, 10:28:56 AM
Please let us know what the problem is (or was).
Title: Re: Clunking noise when setting off
Post by: IJ on June 01, 2017, 12:32:23 PM
Ours developed a creaking noise when pulling away from a standstill. I asked the garage to investigate when it went in for its first service, mentioning that it sounded to me like a noisy engine mounting. "Most unlikely, I've never known one fail in my fourteen years here" said the man. A faulty gearbox mounting was diagnosed, a new one ordered and subsequently fitted. Noise gone, and smoother gearchanges as a bonus.
Title: Re: Clunking noise when setting off
Post by: Gerred on June 01, 2017, 03:57:20 PM
My Jazz has the same problem. I will go to dealer soon. This issue is also known in the USA. There is a topic on fitfreak: https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant.html (https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant.html)
Title: Re: Clunking noise when setting off
Post by: ColinB on August 02, 2017, 02:03:03 PM
For several months now there has been a clanking noise from the engine bay/front suspension when setting off from stationary.
Ours developed a creaking noise when pulling away from a standstill.
My Jazz has the same problem.
Me too. I would describe the noise as a creak or groan, rather than a rattle or clunk, that occurred when lifting the clutch to move off. Diagnosis and outcome was the same as described by others, replacement of a "transmission mount" under warranty. Never had to have one of those replaced before on any car, let alone one around 20 months old with only 12000 miles. Quite disappointing.
Title: Re: Clunking noise when setting off
Post by: Paulwhitt20 on August 02, 2017, 07:19:48 PM
IJ. Can you describe what was wrong with the gear change when you had this problem.

Ours goes into gear okay but the gear stick feels clunky and noisy when selecting a new gear. It doesn't feel like a slick gearbox like you used to get on a Honda. 

(I'm used to a CVT so having to wave a stick about to change gear is a bit alien to me anyway.) it's the wife's car but I'm driving it on holiday at the moment.
Title: Re: Clunking noise when setting off
Post by: IJ on August 03, 2017, 10:34:57 AM
IJ. Can you describe what was wrong with the gear change when you had this problem.

I wouldn't say there was anything actually wrong with it, more that the new mounting made it a little more forgiving of any slight lack of coordination of throttle/clutch/gear lever. I still find it a fairly direct set up though, which rewards precise coordination.
Title: Re: Clunking noise when setting off
Post by: olduser1 on August 03, 2017, 05:41:57 PM
Put the noise/fault in writing to the dealer , even a copy of your email should help with any future warranty claim. Hope they can solve/confirm all is well.
Title: Re: Clunking noise when setting off
Post by: Gerred on June 07, 2018, 08:07:46 AM
Any updates on this ? on fitfreak forums one user says that you just have to tighten the engine mount bolts and the noise will go away.

https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant-5.html#post1386778
Title: Re: Clunking noise when setting off
Post by: donerkebab on June 07, 2018, 12:24:16 PM
I sometimes get a clunk when my handbrake is taken off - very intermittent. Any ideas if same thing?
Title: Re: Clunking noise when setting off
Post by: ColinB on June 07, 2018, 05:14:26 PM
Any updates on this ? on fitfreak forums one user says that you just have to tighten the engine mount bolts and the noise will go away.

https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant-5.html#post1386778
Thanks for posting that link, very interesting reading. The video posted by Westie on Sept 2016 in that thread (https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant.html#post1354678 ) is exactly the noise I had/have. As described earlier in this thread (Aug 2nd 2017) I had a transmission mount replaced under warranty which seemed to fix it, but over the last few months it’s gradually come back. So another dealer visit will be needed, I have a few months warranty left. I’m not anxious to find out what Honda’s attitude will be to a defect they have been unable to fix during the warranty period. Bit surprised no-one else on here has reported it ?

BTW I’m not impressed by the idea that I need to keep re-tightening the engine mounts !
Title: Re: Clunking noise when setting off
Post by: ColinB on June 19, 2018, 01:03:05 PM
As described earlier in this thread (Aug 2nd 2017) I had a transmission mount replaced under warranty which seemed to fix it, but over the last few months it’s gradually come back. So another dealer visit will be needed
Well now. It’s been back to the dealer, and they have again diagnosed the noise as coming from the transmission mount ... the same one that they replaced in August last year. Latest wheeze is to swap the mount with one from a car that they believe doesn’t have the problem to try to work out whether the mount itself is faulty. We’ll see, but I am not impressed. Perhaps I need to switch this thread into the one about the Mk 3 ruining Honda’s reputation.
Title: Re: Clunking noise when setting off
Post by: Gerred on July 26, 2018, 10:49:00 AM
It is a real shame that this issue can't be fixed. The car has been released almost 3 years ago and there is nothing that the dealer can do. My warranty will expire soon. I am very disappointed by Honda.
Title: Re: Clunking noise when setting off
Post by: ColinB on July 26, 2018, 11:46:52 AM
It is a real shame that this issue can't be fixed. The car has been released almost 3 years ago and there is nothing that the dealer can do. My warranty will expire soon. I am very disappointed by Honda.
Have you actually been to your dealer about it ? If you've reported it during the warranty and given them a chance to fix it, you'll be in a stronger position if it recurs outside the warranty.

My position:
1. Noise became obvious during early 2017, transmission mount was replaced Aug 17.
2. Noise recurred during 2nd quarter of 2018.
3. Dealer swapped the mount out for one from a demonstrator that doesn't have the problem in June 18. No recurrence to date.
4. Dealer decided they need to replace the swapped mount onto the demonstrator so they can sell it, so they've decided to fit a new one to mine anyway; car is in with them today to have that done.

I think the dealer's doing all they can to help. The Honda mothership tells them that mine is the only case they know of (but you & I & the guys over on the FitFreak forum know different !). They won't commit themselves about what the position will be if the problem recurs after warranty expiry, but I will argue strongly that it's an "original sin" problem that I've given them every chance to resolve.

None of which enhances Honda's reputation.
Title: Re: Clunking noise when setting off
Post by: Madelvic on August 07, 2018, 09:11:54 AM
We had/have this problem too.  Engine mount replaced.  Car judders when reversing, think something else has failed.  Gear change is a dog, always has been.  We are on our third Jazz and I'm starting to hate this car.

I certainly wouldn't recommend one
Title: Re: Clunking noise when setting off
Post by: Jocko on August 07, 2018, 09:58:34 AM
If this is your third, the first two couldn't have been too bad. Looks like you have a duff one this time.
Title: Re: Clunking noise when setting off
Post by: Twd99 on August 14, 2018, 08:11:58 PM
Hi Posters,

I had mine fixed recently with the same problem as you all described.

I had the noise replicated when the mechanic was sitting in the passenger seat. He asked me to apply gas and the back of and the apply gas. Basically the noise and judder noise was repeatedly reproducible. Then mechanic says it  is the exhaust system may be loose. He took the car onto the ramp and tightened something. He then says I also need a new gearbox mount.
But when I drive the car home the noise has gone. To me it is a loose exhaust system that he has tightened. The following weeks I also had the mount replaced. Noise has not returned...

So for you guys which had the mount replaced,  and if still have problem. Try and tighten the exhaust system.
Title: Re: Clunking noise when setting off
Post by: Skyrider on August 14, 2018, 10:59:30 PM
for you guys which had the mount replaced,  and if still have problem. Try and tighten the exhaust system.

Nothing new under the sun, my 1960s mini had a clunky exhaust due to engine movement. In fact you could get a bracing strut kit to attach the cylinder head to the bulkhead.

And you can still get them, maybe you will be able to get them for a Jazz in 50odd years. :-)

http://www.minispares.com/product/Classic/Engine/Stabilisers_mounts/Stabilisers/MSSK1300.aspx?100201&ReturnUrl=/shop/classic/engine/stabilisers~mounts.aspx|Back%20to%20shop
Title: Re: Clunking noise when setting off
Post by: ColinB on August 14, 2018, 11:12:51 PM
Hi Twd99, and welcome to the forum.

In your case if the noise disappeared after only having the exhaust adjusted, then that sounds like the mount didn’t need doing, but I suspect Honda’s standard response now for this sort of noise is to replace the mount anyway. Glad you’ve got it fixed.

In my case the dealer did indeed suspect the exhaust and tried his best to prove that’s what it was. However his conclusion was that the exhaust was OK and the issue was the transmission mount. That’s now been replaced for the second time and I’m in “wait and see” mode, noting that last time it took several months to recur. Hopefully that’s fixed it, but we’ll see.
Title: Re: Clunking noise when setting off
Post by: Skyrider on August 14, 2018, 11:16:23 PM
I hope the chance of two faulty replacement mounts is negligible.
Title: Re: Clunking noise when setting off
Post by: ColinB on August 15, 2018, 08:27:54 AM
I hope the chance of two faulty replacement mounts is negligible.
Pedants’s corner: actually, the probability of having two faulty mounts is 100%, because I’ve had two fail (the original factory-fitted one and the one fitted last year). I’m hoping that it’s the probability of failure of a 3rd one that’s negligible. :D
Title: Re: Clunking noise when setting off
Post by: Skyrider on August 15, 2018, 10:15:07 AM
I hope the chance of two faulty replacement mounts is negligible.
Pedants’s corner: actually, the probability of having two faulty mounts is 100%, because I’ve had two fail (the original factory-fitted one and the one fitted last year). I’m hoping that it’s the probability of failure of a 3rd one that’s negligible. :D

The key is "replacement mounts", no reference to the original duff one. :-)
Title: Re: Clunking noise when setting off
Post by: Skyrider on August 15, 2018, 11:21:59 AM
No problem, hopefully Honda have given their mount supplier a good kicking and there are no more duff ones in the supply chain.
Title: Re: Clunking noise when setting off
Post by: Twd99 on August 15, 2018, 05:58:55 PM
Love king at the gearbox mount shown in other  website:
https://www.fitfreak.net/forums/3rd-generation-2015/94249-gk-mtx-clutch-transmission-clicking-noise-long-rant-2.html

Suggesting that the bolts is coming loose that's why it's making a creaking noise. I thought NK it might be worth applying some locktite (nuts / bolts adhesive) when tight down the bolt to prevent it becoming loose due to vibration.

Look like cars only experience noise when they accrued the mileage. My didn't make any noise at 7k miles. It only started at 10k miles.


Title: Re: Clunking noise when setting off
Post by: Gerred on August 20, 2018, 08:09:36 PM
I was visiting my dealer just a few days ago, there is no fix offered by Honda here in Germany.
Title: Re: Clunking noise when setting off
Post by: Paulwhitt20 on November 17, 2018, 01:12:22 PM
Finally got this fixed. New gearbox mount. Replaced under warranty. Noise gone but gear change is still stiff. It was much smother on the curtesy car we had.
Title: Re: Clunking noise when setting off
Post by: monkeydave on March 31, 2019, 11:08:54 PM
As described earlier in this thread (Aug 2nd 2017) I had a transmission mount replaced under warranty which seemed to fix it, but over the last few months it’s gradually come back. So another dealer visit will be needed
Well now. It’s been back to the dealer, and they have again diagnosed the noise as coming from the transmission mount ... the same one that they replaced in August last year. Latest wheeze is to swap the mount with one from a car that they believe doesn’t have the problem to try to work out whether the mount itself is faulty. We’ll see, but I am not impressed. Perhaps I need to switch this thread into the one about the Mk 3 ruining Honda’s reputation.

how is the noise now? is it just the transmission mount or anything else? (faulty clutch or pressure plate etc) i have the same noise as the fitfreak video, i thought it was the anti roll bar or something until i heared the video

it just happens when taking off from a stop and not driving over speed bumps or anything else

thanks

and paulwhitt20 glad you finally got it fixed, so do honda dealers know about this fault now and will know what to do if i go in ?

im glad it isnt anything too serious, just annoying to have the noise

ive had this 68 plate from 16 miles on the clock and now has 650 miles after 3 weeks and the noise was there virutually from the start

thanks guys

Title: Re: Clunking noise when setting off
Post by: ColinB on April 01, 2019, 07:32:11 AM

how is the noise now? is it just the transmission mount or anything else? (faulty clutch or pressure plate etc) i have the same noise as the fitfreak video, i thought it was the anti roll bar or something until i heared the video

it just happens when taking off from a stop and not driving over speed bumps or anything else

Difficult to hear the video clearly, but it does sound very similar to what I had. If it happens as you lift the clutch to move off and the drivetrain starts to take the load, then that’s when mine made the noise. Particularly noticeable when doing a hill start. Also, the thread title might be a little misleading, I’d describe it as more of a creak or groan rather than a clunk.

As for the fix of replacing the mount, so far this latest one seems OK after 9 months. Bit annoying that it took Honda several attempts to fix it though.

Your car is still under warranty so it’s worth getting them to look at it. Initially they said they couldn’t detect a problem so I had to demonstrate it with a technician in the car with me before they agreed that I wasn’t imagining it. Persevere !
Title: Re: Clunking noise when setting off
Post by: monkeydave on April 01, 2019, 08:53:43 AM
im just glad it isnt anything serious like clutch or pressure plate, also some on fitfreak said their noise went away itself after a few thousand miles

just a shame its under the battery, also a guy on the fitfreak forum got his car back from the dealer scratched and the wiring loom damaged so bit worried about that

just glad its not just me having the noise or going to damage the clutch etc

thanks
Title: Re: Clunking noise when setting off
Post by: monkeydave on April 03, 2019, 02:16:27 PM
so colinb you have had two gearbox mounts now, how is your noise? not comming back i hope

did they damage your paintwork or wiring loom like they did with the guy on the fitfreak site?

cheers
Title: Re: Clunking noise when setting off
Post by: ColinB on April 03, 2019, 04:10:34 PM
so colinb you have had two gearbox mounts now, how is your noise? not comming back i hope
Actually I’m on my 3rd - the original plus two replacements. And as I said:
As for the fix of replacing the mount, so far this latest one seems OK after 9 months. Bit annoying that it took Honda several attempts to fix it though.
There was no damage during the repairs.
Title: Re: Clunking noise when setting off
Post by: monkeydave on April 03, 2019, 06:43:56 PM
so colinb you have had two gearbox mounts now, how is your noise? not comming back i hope
Actually I’m on my 3rd - the original plus two replacements. And as I said:
As for the fix of replacing the mount, so far this latest one seems OK after 9 months. Bit annoying that it took Honda several attempts to fix it though.
There was no damage during the repairs.


thanks for replying back, i am glad i know what is doing it, i feel better that you didnt get any damage on yours and its still ok, i feel confident about telling them about the gearbox mount on the first service in september now

it would be interesting to know how many in the uk are effected by this mount, there seems to be a lot in the us, the mount for them is built in mexico, i wonder if ours are built there too or in japan
Title: Re: Clunking noise when setting off
Post by: monkeydave on April 09, 2019, 06:53:01 PM
so i took a closer look at my gearbox mount today and noticed the lower metal plate was rusting slightly, not very good, also i couldnt see the other engine mounts apart from the one next to the alternator, it cant just have two, where is the third one ?



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Title: Re: Clunking noise when setting off
Post by: monkeydave on April 11, 2019, 09:30:25 AM
i have also noticed that it is quieter on colder and damp early mornings (almost silent)


i did put my camera in the passenger footwell and then moved the engine by hand and i could not hear anything at all on the video, just when the car is driven, very strange everybody saying it is the gearbox mount
Title: creaking noise when setting off
Post by: monkeydave on April 17, 2019, 05:26:29 PM
if anyone is still interested in this problem, i sprayed some silicone spray on the bracket and the noise has vanished, who knows how long for but i did see some rust comming off the mount onto the paintwork of the car which is a worry

perhaps you guys should check your mounts for rust under the mount too, the pic was taken from the space gehind the mount in the engine bay as you cant tell anything from looking from the top of the engine