Author Topic: Error Message  (Read 1534 times)

RichardA

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Re: Error Message
« Reply #60 on: September 12, 2017, 08:09:33 PM »
Just to clarify, please post anything regarding this problem to this thread. For any other issues please start a new thread in this forum.

The other thread was a reminder to post site help requests in the site help forum, the reason being that I get an email when ever a new thread is started in that forum. This thread was posted elsewhere initially so it got missed for a few days.

I have notifications turned on for this thread so I'll get an email every time a reply is posted.

One issue with shared hosting is sometimes you don't have the resources you need to generate a complex page instantly.  This forum might be susceptible to this as many regular users click / land on 'Latest' to request https://clubjazz.org/forum/index.php?action=unread  This is probably the most resource intensive page that SMF has to generate, and can't really be cached whereas https://clubjazz.org/forum/index.php?action=recent is probably less intensive and cacheable.

There are a few optimisations that might not be performed yet, such as enabling APC / APCu, disabling the calendar, and changing the avatar upload folder.  https://www.fastcomet.com/tutorials/smf/optimize-smf
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Some of those SMF optimizations I carried out some years back, I'll go through that page again though in case something new has been added.

By the way, 'Latest' serves up https://clubjazz.org/forum/index.php?action=unread if logged in, and https://clubjazz.org/forum/index.php?action=recent when not.
Please do not email or PM me about Honda Jazz issues - search or post in the forums. Thanks

RichardA

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Re: Error Message
« Reply #61 on: September 13, 2017, 08:59:06 AM »
Host claim it was down to an Apache issue, now fixed.

Sent from my GT-S7500 using Tapatalk 2

Please do not email or PM me about Honda Jazz issues - search or post in the forums. Thanks

d2d4j

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Re: Error Message
« Reply #62 on: September 13, 2017, 09:01:09 AM »
Hi Richard

Kudos to you and hopefully all fixed

Many thanks

John

Jocko

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Re: Error Message
« Reply #63 on: September 13, 2017, 09:22:15 AM »
Dammed Apaches get everywhere. Call in the cavalry.

VicW

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Re: Error Message
« Reply #64 on: September 13, 2017, 02:29:50 PM »
As the original poster I have attempted to follow the flow of the responses but most of it is way over my head. Thanks for all the replies, I hope some of you have got something out of it.
I haven't had the error message for two or three days now.

Vic.

Jocko

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Re: Error Message
« Reply #65 on: September 14, 2017, 10:02:36 AM »
Error returned for me at 09:59 today. Problem just seems to be the length of time https//clubjazz.org takes to connect. It eventually connected of its own volition.

d2d4j

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Re: Error Message
« Reply #66 on: September 14, 2017, 11:04:22 AM »
Hi jacko

Firstly, apologies for my misreading of Richard post over website issue. I did not realise he was keeping this separate from other website issues which may arise, sorry

I think your issue is a different issue to what this thread is about sorry

However, as it's connected to this thread, then it's good you posted here, as it is relevant

The reason why I think it is a different issue, is because it did display the website (ergo not same issue where it would not)

I think this new issue could be one or more of a few things

Your broadband connection
Your computer/browser
Shared hosting platform under strain
Another user on shared hosting using too much drive access
An exception within php code
Waiting time for external parts of website to become https
Pipe congestion
Extra loading on shared platform due to https

There's more, and in fairness, every server does suffer to a degree in these things, but because of the speed at which they work, are very short lived (unless there is an actual unrecoverable issue)

A test shows the website should be usable within 5 seconds and a full load of website in around 8 seconds  so your browser never timed out and I'm guessing it probably took around 10 seconds, which gives the impression of the same issue

I could be entirely wrong sorry but the above hopefully may help you understand a little better

Many thanks

John

Jocko

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Re: Error Message
« Reply #67 on: September 14, 2017, 11:18:58 AM »
Thanks for that information. Club Jazz is the only site I visit where this happens.

TG

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Re: Error Message
« Reply #68 on: September 14, 2017, 05:01:27 PM »
16:57 & 16:59 about 3x then 5x "Connection refused" from this IP using https for specific thread then unread posts.
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d2d4j

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Re: Error Message
« Reply #69 on: September 15, 2017, 08:37:24 AM »
Hi

I read this yesterday and had a little think overnight

Richard confirmed host corrected issue in Apache however, it may not be the issue causing this

It could also be an update to distro/cPanel/easyapache which has overwritten the change or other code which stops the change (sorry, we do not use cPanel on shared hosting)

I am leaning towards it is not resource running out

The easiest way forward, given that time stamps are been posted, is to look at the logs and see if any requests are shown within say 1 minute (+ or -) of the time stamps posted (due to time differences on different computers)

As posted earlier, same applies, no requests, update support ticket or open new support ticket, if requests are shown, look at website code

Lastly, it could be a blip I suppose, but due to the nature of the issue, in that it is intermittent and no time repeatable i.e. Say happens on the hour or 8am etc... so this could take a little time before it is fully resolved

Many thanks

John

Jocko

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Re: Error Message
« Reply #70 on: September 16, 2017, 08:39:11 PM »
Error again this evening. 20:27.
Screen read:

This site canít be reached

clubjazz.org refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

RichardA

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Re: Error Message
« Reply #71 on: September 17, 2017, 11:43:58 AM »
I've updated the support ticket with my host with your information.
Please do not email or PM me about Honda Jazz issues - search or post in the forums. Thanks

Jocko

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Re: Error Message
« Reply #72 on: September 17, 2017, 01:43:21 PM »
Just experienced the same again 13:40. No amount of clicking reload or even re selecting the site made any difference. Had to go off somewhere else and when I came back I got in okay.

RichardA

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Re: Error Message
« Reply #73 on: September 17, 2017, 06:33:21 PM »
The host can't find anything so we'll just have to monitor it.
Please do not email or PM me about Honda Jazz issues - search or post in the forums. Thanks

d2d4j

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Re: Error Message
« Reply #74 on: September 17, 2017, 07:25:26 PM »
Hi RichardA

If you would like to, google statuscake monitoring.

They will monitor a website free but every 5 minutes

It's just a thought

Many thanks

John

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