Error Message

[Jocko]

Works a treat. I'll do that next time and take a screen dump.

[RichardA]

Hi

Sorry, also could you open a command prompt (search command and double click the command.exe)

Then type ping clubjazz.org

It will ping it 4 times and could you post the result

Many thanks

John

For the benefit of Mac users - go to Utilities->Terminal and follow the above.

Hi jacko

Please could I ask you exactly what URL you used

Was it http://clubjazz.org or https://clubjazz.org

All nameservers are showing correct now so it should not be this causing the issue

Many thanks

John

To clarify, is this problem occurring with http or https?

EDIT: Answered my own question, I've just had the problem in Firefox on Mac using https.

I can connect to the FTP server using FileZilla, no error in the root error log.

[d2d4j]

Hi RichardA

Many thanks

This has just happened a minute ago on tapatalk

It happens on both http and https

Do you have any cron jobs running (I don't think it's a cron job but it seems to happen around same timeish)

Many thanks

John

[RichardA]

Not that I'm aware of but I'll check

(I've just had the problem and edited my previous post accordingly).

[RichardA]

No cron jobs in operation, scheduled tasks are set to SMF's default of the early hours of the morning.

[d2d4j]

Hi RichardA

A little trick we use sometimes, when it's hard to clarify the exact issue is

Create a simple HTML test page and when it happens next, try to bring up the test page. If displays, it could indicate an issue in smf or php perhaps

The test should be doable because tapatalk outage lasted approx 20 - 40 seconds I think

Many thanks

John

[d2d4j]

Hi RichardA

Sorry a quick thought if you do not mind

You know your external IP address and time of issue

You should be able to look at hosting log and find at least 1 entry corresponding to the website reference, unless the first time stamp of this was when it started to service site correctly

If you cannot find any reference on the timestamp of the outage, I would open a support ticket and give them details of your IP address, exact time of outage and ask why your hosting logs do not show any entries for that particular time interval

Please clearly state when the site started working correctly as a timestamp

This would indicate that your website had not received the request and therefore the issue is out of your control and in the hands of the hosting company

If though, you see reference from your IP address at the outage timestamp, the issue is yours to resolve, and I would look at the smf logs first then, based on timestamp

I hope that helps a little and sorry if you already knew that. I can be a little slow sometimes sorry

Many thanks

John

[guest1372]

One issue with shared hosting is sometimes you don't have the resources you need to generate a complex page instantly.  This forum might be susceptible to this as many regular users click / land on 'Latest' to request https://clubjazz.org/forum/index.php?action=unread  This is probably the most resource intensive page that SMF has to generate, and can't really be cached whereas https://clubjazz.org/forum/index.php?action=recent is probably less intensive and cacheable.

There are a few optimisations that might not be performed yet, such as enabling APC / APCu, disabling the calendar, and changing the avatar upload folder.  https://www.fastcomet.com/tutorials/smf/optimize-smf
--
TG

[d2d4j]

Hi TG

Good point, well stated

The only things are, if it were a resource issue, the error message would be different I would expect e.g. Timed out

It is an extremely hard to fully pinpoint or help without more detail, so general advice is given to try to help

Firstly, it needs clarifying if when the issue is seen, are there any website references shown in the hosting logs available (or in hosting error logs - we make both available to clients), on the time stamp of the outage i.e. If error seen at 8.30, do any logs show any requests until say website back up at 8.33. If you see what I mean

If the answer is no requests made during the outage period, this needs a support ticket opening as it is most unlikely due to anything wrong with website

If requests are seen, it is very likely to do with website

It could even be a keep alive issue, but I do not think so

As I said, it's a hard one to work out without details/info but certainly the correction of the nameservers helped, if only by excluding them as the cause.

Many thanks

John

[Jocko]

Just had the error message again.



Windows 10. Google  Chrome. 11-9-2017 20:49.

[Jocko]

And again this morning. 12-9-2017 10:34.

[d2d4j]

Hi jacko

Many thanks

I hope you don't mind but Richard asked in his earlier post (the new thread he started purely for issues with website), if anyone experiencing issue should post them to his new thread

I am not connected to nor have access to anything with regard to Richard hosting

I am not even sure if Richard will see your post in a timely fashion to be able too look if posting on this thread here

I hope that's alright and sorry if I'm wrong

Many thanks

John

[Jocko]

Just had the error message again.



Windows 10. Google  Chrome. 11-9-2017 20:49.

Modify message

[Jocko]

And again this morning. 12-9-2017 10:34.

[Jocko]

I thought I was posting to the second thread. I have forwarded them on.

Thanks, Jocko.