Author Topic: AA Breakdown Cover - worth a haggle  (Read 26054 times)

RichardA

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Re: AA Breakdown Cover - worth a haggle
« Reply #75 on: October 29, 2017, 07:26:01 PM »
Even if you were paying by direct debit, cancelling it can end up incurring further charges from a returned direct debit.

Cancelling a direct debit does not cancel a debt, it only prevents the company from taking the money... which is fine if you can prove that no debt is owed. Cancelling by phone, as many companies nowadays insist, there is no paper trail - insist on a letter or email from them acknowledging cancellation.

I had this with TalkTalk back in 2012, I moved to a new-build house and TalkTalk claimed they couldn't find it on their database and would be unable to provide broadband. Odd, everyone else had the house number and street on their db. I 'cancelled' the direct debit from my bank account only then to get an email from TalkTalk demanding a cancellation fee for breaking the contract and an additional charge for failure to to take the direct debit - £110 in total.

A strong letter to the MD got it resolved.


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