Hi RichardA
I was also told my Civic had the latest dampers on but after complaining about the ride they agreed to change them.What i did,nt know was when technician took car for a test drive he said the fronts were also knocking and needed changing so good result.The Jazz is certainly a better ride up to now but but the car as only done 115 miles so it,s Early days but pretty impressed with it so far. Great to find a forum for the Jazz.