Author Topic: Infotainment System Error Message  (Read 78159 times)

Downsizer

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Re: Infotainment System Error Message
« Reply #105 on: August 31, 2016, 02:31:20 PM »
I don't want the  head lights to come on when I open the door whilst the car is parked in the garage or to stay on for 15 seconds when I turn off the car in the garage.
Page 134 of the handbook explains how to alter the headlight auto-off timer, using the steering wheel buttons and the multi-information display.  The handbook would make a good specialist subject for Mastermind!

andruec

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Re: Infotainment System Error Message
« Reply #106 on: August 31, 2016, 04:18:26 PM »
Nope, it happens when simply listening to the radio.
Does that include having to wait a couple of minutes for the unit to boot before the sound starts?

ColinB

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Re: Infotainment System Error Message
« Reply #107 on: August 31, 2016, 07:18:08 PM »
Nope, it happens when simply listening to the radio.
Does that include having to wait a couple of minutes for the unit to boot before the sound starts?
If you mean when I first start the car, it can do but not typically. The following is a bit long-winded, but hopefully clarifies for you how my system behaves.

99% of my use of the system is to listen to the radio (usually DAB), I've never connected an iPod, USB stick or any other storage device. I've streamed Spotify via phone and Bluetooth but that was by way of an experiment rather than something I do regularly. So the radio starts when I start the car and I can usually already hear audio as I cancel the annoying "Driving is hazardous and it's not our fault if you crash" splash screen.

The fault behaviour is still as described in my original post and reply #5 way back on the first page of this thread. That is, I get the "System process ..." message at some random time so I duly tap one of the options (doesn't seem to matter which). That message can appear immediately after cancelling the splash screen, but doesn't stop the audio, and it can reappear several times in quick succession or later, again without interrupting the sound. Then at some future time the unit will crash and reboot, and at that point all the sound stops for a couple of minutes whilst it sorts itself out. Occasionally that has happened when I start the car, but is more likely to occur at a random time whilst driving. After the reboot I have to turn the audio back on and reselect DAB as the source (it defaults to FM).

Hope that helps.

IvorJazz

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Re: Infotainment System Error Message
« Reply #108 on: August 31, 2016, 07:46:17 PM »
Just a line to totally agree with ColinB's description. After a reboot my radio sometimes defaults to MW. When I go back to DAB it remembers the station I was listening to. I noticed after the recent software reinstall that TA and TP were visible in the menu bar at all times. After the recent recurrence of errors etc TP has gone from the menu bar but does come back when a traffic report interrupts the station I'm listening to. No idea if it's significant but just mentioned to add to the knowledgebase of this extremely annoying, to me anyway, defect.

andruec

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Re: Infotainment System Error Message
« Reply #109 on: August 31, 2016, 08:12:07 PM »
Thanks for that. For what it's worth here's my experience.

I always have an iPod plugged in. The iPod always powers up when the car starts. Now what should happen is that shortly after the engine has fired the music should start and the stupid warning message appears (or the reversing lines if I'm backing out of the garage).

However what happens sometimes (every other time it now seems) is that the reversing lines don't appear and/or instead of the message I get the Honda symbol. Most annoying the music doesn't start. Eventually as I drive away a rotating circle appears underneath the Honda symbol. After a minute or so the warning message appears. Still no music. I have to select the audio menu - it will show the message 'AUDIO POWERED OFF'. When the source selection appears I select iPod. Most of the time that's enough to start the music but sometimes the reboot takes so long that the iPod has switched off in disgust so I also have to reach into the centre console and switch it back on.

The error message at the start of this thread appears randomly shortly after a lengthy boot. It doesn't interrupt the music and it doesn't matter whether I select 'yes', 'no' or ignore it. It's just a stupid message and the music will play on for the rest of the journey.
« Last Edit: August 31, 2016, 08:14:34 PM by andruec »

danielu2501

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Re: Infotainment System Error Message
« Reply #110 on: September 21, 2016, 08:28:10 PM »
Is there any way to reset parking sensors? Mine's stopped working today...

Skyrider

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Re: Infotainment System Error Message
« Reply #111 on: September 21, 2016, 08:53:34 PM »
When mine stopped working someone had switched them off by missing the lane departure on off button.

ColinB

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Re: Infotainment System Error Message
« Reply #112 on: September 26, 2016, 10:08:26 AM »
Just an update on the never-ending saga to get this system fixed.

Called my dealer last week for my regular monthly chat about Honda's progress in producing the necessary update. There is still no "final fix" but they are being told that this now has senior attention within both the dealer's management chain and Honda-central; there seems to be cautious optimism that the RC6 update due in the next couple of months will provide the solution. Meanwhile it was suggested that the latest RC5 update might mitigate some of the symptoms so I had that done last Friday and we'll see how it performs.

NB. RC5 is not a big update and does not change the system build, it remains at the post-RC4 state, ie 0C.091.01.0021 ... that puzzled me when I noticed it, so asked the dealer to double-check and they assure me it's correct. Unfortunately that makes it difficult for anyone else to check if their car's at the RC4 or RC5 state.

andruec

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Re: Infotainment System Error Message
« Reply #113 on: September 26, 2016, 10:20:34 AM »
NB. RC5 is not a big update and does not change the system build, it remains at the post-RC4 state, ie 0C.091.01.0021 ... that puzzled me when I noticed it, so asked the dealer to double-check and they assure me it's correct. Unfortunately that makes it difficult for anyone else to check if their car's at the RC4 or RC5 state.
Grrrr. I'm a software developer and that rankles me almost more than the fact the system was released in the state it is. There are many rules in software development but maintaining reliable version tracking is right up there in the top ten.

bill ericay

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Re: Infotainment System Error Message
« Reply #114 on: September 26, 2016, 11:38:36 AM »
I hope you are aware the Connect system is fitted to other Honda models so Civic and CRV owners have similar problems.
The reason I am posting is that the Connect system on my Civic throws it's toys out of the pram every now and then and someone on the Civic forum suggested updating the App Centre, which I have done. It's much too early to say it's a fix, but it's behaving at the moment.
Link to thread and possible fix  here  http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html
I have had RC4 update plus some other 'magic ' fix by the dealer, which lasted about 3 months.

Hope this helps, if it doesn't then we're all waiting for RC6 or whatever !   
« Last Edit: September 26, 2016, 11:50:49 AM by bill ericay »

ColinB

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Re: Infotainment System Error Message
« Reply #115 on: September 26, 2016, 12:19:02 PM »
I hope you are aware the Connect system is fitted to other Honda models so Civic and CRV owners have similar problems.
The reason I am posting is that the Connect system on my Civic throws it's toys out of the pram every now and then and someone on the Civic forum suggested updating the App Centre, which I have done. It's much too early to say it's a fix, but it's behaving at the moment.
Link to thread and possible fix  here  http://www.civinfo.com/forum/electronics-ice-9g/312482-connect-still-fails-after-software-upgrade.html
I have had RC4 update plus some other 'magic ' fix by the dealer, which lasted about 3 months.

Hope this helps, if it doesn't then we're all waiting for RC6 or whatever !
Thanks for this contribution, I was aware other models with the same or similar Connect system had problems, I wasn't aware of the suggestion about the App Center (sic). Just checked on mine, it's already at 1.3.4; I have a vague recollection of updating this some while ago, and unfortunately I've had errors & crashes since then, sorry. The App Center itself reports no updates pending (after connecting to the interweb via phone, of course). So as far as I can tell I'm as up to date as it's possible to be: "wait and see" mode is now fully engaged !

Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?

bill ericay

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Re: Infotainment System Error Message
« Reply #116 on: September 26, 2016, 12:36:40 PM »
Quote
Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?

I used this forum for 3 years while I had my Jazz , and got some very useful tips from other members, so as a payback I still 'lurk' and try to help other Jazz owners.
As regards your question, I wondered that, as other owners who have problems also mentioned  the 13 weeks.
As a real guess, I wonder if there's  some sort of buffer, error log, useage logs, or whatever that fills up, causes the system to fail, and the reset or 'fix' clears this for normal operation for the next 13 weeks ?
Who knows ?  I certainly don't. !

Skyrider

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Re: Infotainment System Error Message
« Reply #117 on: September 26, 2016, 01:17:59 PM »
My Jazz goes in for the trip A mpg fix next week. I hope it doesn't screw up the current reliability!

andruec

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Re: Infotainment System Error Message
« Reply #118 on: September 26, 2016, 01:28:47 PM »
Quote
Interesting that your last "fix" lasted 3 months, my dealer actually changed the hardware under warranty and that lasted exactly 13 weeks (ie "about 3 months"). Wonder what it is that expires after that time ?
As regards your question, I wondered that, as other owners who have problems also mentioned  the 13 weeks.
As a real guess, I wonder if there's  some sort of buffer, error log, useage logs, or whatever that fills up, causes the system to fail, and the reset or 'fix' clears this for normal operation for the next 13 weeks ?
Who knows ?  I certainly don't. !
It was about that long between picking up my Jazz and seeing the first error.

Skyrider

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Re: Infotainment System Error Message
« Reply #119 on: September 26, 2016, 05:23:04 PM »
I have yet to achieve 13 weeks of ownership, will next week's trip A history fix reset the clock?

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