Mk4 2021 Jazz Brake failure

[Dave T]

A question for the guys who have had the repair, have they simply replaced ‘like for like’ or is it a new modified part?

 If it is the same part are you just looking at same potential  scenario again a few years down the line…. I have failed to see a post with this, apologise if I have missed it.

I owned my 23 plated Jazz Advance few weeks now and love it.  (Ex demo 1500 miles when bought) now done 3000 miles and in for first its first  annual service next week. I have another two years  Honda warranty but I will most likely buy extended warranty for another 3 years… making 6 years.. peace mind really. Not so much because of this issue, but other issues that may surface when you drive car designed like an Apple mac

[Jinbeizame]

I owned my 23 plated Jazz Advance few weeks now and love it.  (Ex demo 1500 miles when bought) now done 3000 miles and in for first its first  annual service next week. I have another two years  Honda warranty but I will most likely buy extended warranty for another 3 years… making 6 years.. peace mind really. Not so much because of this issue, but other issues that may surface when you drive car designed like an Apple mac

If your Jazz is not manufactured btwn 2/7/2018 and 15/9/2022 you are less likely to experience this fault (my understanding).   God luck !!

[ninanina]

I owned my 23 plated Jazz Advance few weeks now and love it.  (Ex demo 1500 miles when bought) now done 3000 miles and in for first its first  annual service next week. I have another two years  Honda warranty but I will most likely buy extended warranty for another 3 years… making 6 years.. peace mind really. Not so much because of this issue, but other issues that may surface when you drive car designed like an Apple mac

If your Jazz is not manufactured btwn 2/7/2018 and 15/9/2022 you are less likely to experience this fault (my understanding).   God luck !!

Do you think that if I buy a brand new MY24 Jazz I shouldn’t have to worry about this issue?

[Kenneve]

As I understand the situation, the problem relates to vehicles manufactured within the dates previously mentioned and is due to incorrect/wrong assembly by Honda's subcontractor, (wrong oil used supposedly)
I don't believe there is anything wrong with the basic design of the component, so current supply should be fine, assuming final inspection is up to scratch.
I also have Jazz Advance, July23 reg. currently on 7000 miles. I'm very happy with it and would happily buy another one.

[Jinbeizame]

 If it is the same part are you just looking at same potential  scenario again a few years down the line…. I have failed to see a post with this, apologise if I have missed it.

As far as I hear from Japan, Honda has switched the component manufacturer from Keisan (京三製作所）to somebody else.  So, no repeat of the same problem, I guess. BTW, Stoneacre has quoted a staggering £2,021.63 (w/VAT or W/O I don't know) for the replacement Simulator before labour.

[Jazzik]

BTW, Stoneacre has quoted a staggering £2,021.63 (w/VAT or W/O I don't know) for the replacement Simulator before labour.

That's for sure the "Gold" version!

[Cobb2]

Jinbeizame - The full price should be no more than £1800 for parts and labour including VAT, with Honda goodwill around £1350 but essentially for a safety manufacturing fault as you have evidence for it should cost you nothing.

[Kremmen]

I frequently read in Which? magazine about people who have managed to get companies to act FOC for certain product failures up to 6 years

I wonder how that translates to this obvious manufacturing fault

[Chis52]

A question for the guys who have had the repair, have they simply replaced ‘like for like’ or is it a new modified part?

 If it is the same part are you just looking at same potential  scenario again a few years down the line…. I have failed to see a post with this, apologise if I have missed it.

I owned my 23 plated Jazz Advance few weeks now and love it.  (Ex demo 1500 miles when bought) now done 3000 miles and in for first its first  annual service next week. I have another two years  Honda warranty but I will most likely buy extended warranty for another 3 years… making 6 years.. peace mind really. Not so much because of this issue, but other issues that may surface when you drive car designed like an Apple mac

My faulty brake simulator was recently replaced by a local Honda garage but I have no idea whether this was a part that has been modified to prevent a future occurrence of the fault and neither does the garage that fitted it. However, I don’t intend to hang on to the car long enough to find out. I will be trading it for a Kia in the near future.

[Jinbeizame]

I also have Jazz Advance, July23 reg. currently on 7000 miles. I'm very happy with it and would happily buy another one.

I am still happy with my Jazz and HR-V both. However Honda UK's customer service policy for not filing Product Recall on this subject is the last straw in my case. I never felt previously Manufacturer's Warranty so vital, to make my life stress-free. Imagine,  my Jazz would have developed this fault 3 months earlier within warranty period (or product recalled).........haha

[Lincolnshire Rambler]

I dont understand how honda are not jumping all over this safety issue !! So far in our forum no one has crashed because of the simulator failure …and lets hope no does . A colleage had a mini several years ago and as his wife went into a roundabout the steering jammed . The mini wasnt new and outside its warrantry ! Bmw mini replaced its steering rack without fuss and no cost . Further more sent the engineering investigation report to show what had happened and why !! As the honda issue isnt restricted to one model they should be hugely more Proactive IMHO. I decided to buy my jazz , which i considered to be a premium price over a non hybrid conventional car , believing the good reputation for reliability wouldnt give any issues . I also think that any part specifically required for the hybrid system ( of which the brake simulator is one , power controller electric motor HV battery etc) should be covered by the 8 yr 100,000 warrantry - this is the expensive tech to replace and you wont do that outside the honda dealer network as you need honda software to install and commission! I noticed yesterday a new model honda HRV for sale at my local Kia dealer …. 7 year warrantry .. ho hum

[davejazz]

If your Jazz is not manufactured btwn 2/7/2018 and 15/9/2022 you are less likely to experience this fault (my understanding).   God luck !!


Divine good wishes are so welcome, and ensure we will come out on top!

[Spodric]

I frequently read in Which? magazine about people who have managed to get companies to act FOC for certain product failures up to 6 years

I wonder how that translates to this obvious manufacturing fault

The email I got from Honda UK said this is "not classified by Honda as a manufacturing defect". I am challenging that statement, because Honda UK and Honda Japan have taken somewhat inconsistent stances on the question whether it is a manufacturing defect that caused these "simulator" failures. Even to a non-expert like me it looks like a manufacturing defect, walks like a manufacturing defect, quacks like a manufacturing defect etc.

I am still waiting for a substantive response to my escalation of the claim against Honda UK for hire car charges that I was forced to pay while my Jazz was waiting to be repaired for 3 weeks under warranty, through no fault of mine.

Mitsubishi pulled out of the UK and European car markets a few years ago (and might return with a couple of re-badged Renaults) so I am wondering if Honda might be about to pull out as well. If that is the case it might explain why Honda UK is resisting my claim, and is showing an inconsistent approach to dealing with other claims relating to the same failed brake simulators.

I was a loyal Honda fan, having had 2 Honda motorbikes, an early Civic, and am now on my 2nd Jazz. After being treated like this by Honda UK, Toyota or Kia now look more appealing for my next car.

[Chis52]

I frequently read in Which? magazine about people who have managed to get companies to act FOC for certain product failures up to 6 years

I wonder how that translates to this obvious manufacturing fault

The email I got from Honda UK said this is "not classified by Honda as a manufacturing defect". I am challenging that statement, because Honda UK and Honda Japan have taken somewhat inconsistent stances on the question whether it is a manufacturing defect that caused these "simulator" failures. Even to a non-expert like me it looks like a manufacturing defect, walks like a manufacturing defect, quacks like a manufacturing defect etc.

I am still waiting for a substantive response to my escalation of the claim against Honda UK for hire car charges that I was forced to pay while my Jazz was waiting to be repaired for 3 weeks under warranty, through no fault of mine.

Mitsubishi pulled out of the UK and European car markets a few years ago (and might return with a couple of re-badged Renaults) so I am wondering if Honda might be about to pull out as well. If that is the case it might explain why Honda UK is resisting my claim, and is showing an inconsistent approach to dealing with other claims relating to the same failed brake simulators.

I was a loyal Honda fan, having had 2 Honda motorbikes, an early Civic, and am now on my 2nd Jazz. After being treated like this by Honda UK, Toyota or Kia now look more appealing for my next car.

You may be right about Honda planning to pull out of the UK market. Judging by the appalling way that they have handled the brake fault problem they clearly don’t care about their reputation any more.

[Lincolnshire Rambler]

So if the premature failure of the brake simulator isnt a manufacturing defect then its therefore an engineering design failure .. arguably worse from hondas perspective as it makes them more liable .blaming the defect on the sub contractor who makes the part removes the stress from honda . Failures have occured at low mileages and no one has yet covered distances aporoaching 100k in a mark 4 jazz - it doesnt appear to be failure after x thousand presses of the brake pedal so nothing is wearing out as such .