As far as I am aware I don't have any protected files, but like you I am finding gaps in particular journey.
Has anyone contacted Nextbase regarding this issue?
If you connect the camera to a computer there is a folder called Video and inside it are the video files, plus a folder called Protected. In this folder are the files the camera has determined are important. These files can only be deleted by formatting the Micro SD card.
I only discovered I had files missing last week. I never normally look at the files. They are only there for the last 20 seconds, as Jonathan says. However, last weekend I made my final trip across the old Forth Road Bridge, and I wanted some images for posterity. It was then I discovered missing files (luckily the bridge crossing was there).
I did some research on line, read about the Scandisk cards, fitted a Samsung, and so far I have had no missing files. I'll check another couple of times and see what happens.
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Just had a thought. I stuck all the files into one folder before checking them. Maybe the start of the journey was in the protected folder, so saved, and the remainder were unprotected and overwritten once space was used up!
Kenneve: Do you view your files on the camera? The camera shows them all in one folder (as I did) so perhaps the same situation as above has occurred.