Jocko has come up against the dreaded Honda correspondence machine, all I can say is good luck. In desperation I wrote to the MD Honda UK and all I got was a snotty letter telling not to bother him to contact the correspondence lot.
Now Chrisjazz89, a short while back Autoglass replaced my rear screen. The 'fitter' and I were chatting when he asked about Honda. Well, I told him of their seeming disinterest. He suggested 'Facebook' he knows of people who have resorted to this and the offending company has reacted quickly and positively. I have no idea about Facebook as I do not subscribe but Chrisjazz89 if it gets your car fixed then well done.
As to service he has a Smartcar tuned by the Mercedes specialist dept whose name escapes me, something like Brabham. Well the engine has 2 plugs per cylinder and he was paying Mercedes to service this car. He was always charged for the total number of plugs needed but then performance dropped off. On investigation he found only 1 plug per cylinder had been changed cos the 2nd plug is a bit of a pig to get too. Now, all I know from Mercedes owners is their servicing ain't cheap. So it seems they are all at it.
I am afraid I did not endear myself to Honda as I said the Jazz is a good little car that does not deserve the manufacturer and dealers it is lumbered with. I really do have a problem with companies that do not accept their responsibilities, after all the hand taking money is quick enough to come out, if it's wrong fix, it prevarication costs more in the long run. Yes the air con is going to cost the dealer BUT that's the way the cookie crumbles. No doubt the warranty is Honda backed so that would spread their individual costs.