Clubjazz - Honda Jazz & HR-V Forums
Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: Hicardo on June 12, 2022, 10:37:19 PM
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Just wanted to name-check Yeoman's Eastbourne who did a fantastic job all round on my Crosstar first service after 1 year and 9000 miles. In case anyone is interested - Oil was changed.
My expectations were lower, as I had visited to test drive a HRV recently, and whilst that all went well, the service dept was extremely busy with people waiting in, let's say, less than luxurious conditions. So i went prepared, with my Brompton in the boot, to take a little ride into town and get a nice breakfast and read the paper whilst the service was being carried out.
I need not have been concerned. As chance would have it, there were no other customers at all when I arrived at 8;20 and checked the car in. I was dealt with promptly and courteously, and off I went for my bike ride. Back at 10;45 and the car was ready, sparkling clean inside and out, and ready to go. After only a short wait, paperwork was exchanged, and I was away with a clean bill of health for the car.
Expectations well and truly exceeded.
;D ;D
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Does oil filter get changed?I
Do you know if they use the Honda 020 2 oil, or an equal grade like mobil?
Is the service record paper based if just computerised.
I ask as I am getting oil + filter changed early at 6k privately, and dealer provided the Honda branded oil and filter . At £72. Am in the 5 yr service scheme but want to be certain oil and filter get changed
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In my previous experience of Honda free servicing, because Honda are paying I just got handed the keys and told, "All done".
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My 'second' first service paperwork (shortly after the first as the oil wasn't changed originally) just says A service and doesn't actually say what oil they used.
I checked the dipstick and it was clean, so assume they used the correct spec oil 0W20.
(I had a Yaris hybrid in the past and one main dealer I used was filling them up with the wrong oil, 5W30 I think! You knew something was wrong as there was a shudder when the petrol engine started up. I had it changed to the correct oil and the engine start up was back to being almost unnoticeable.)
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Does oil filter get changed?I
Do you know if they use the Honda 020 2 oil, or an equal grade like mobil?
Is the service record paper based if just computerised.
I ask as I am getting oil + filter changed early at 6k privately, and dealer provided the Honda branded oil and filter . At £72. Am in the 5 yr service scheme but want to be certain oil and filter get changed
I'd be surprised if they changed the oil but not the filter, but its possible. They might decide based on the condition of the old oil that came out whether the filter is any where near needing replacement.
Honda are not an oil company. Like most, if not all, car makers they do deals with various oil companies to supply that companies oil with Hondas own label. It might be specially formulated for honda, but more likely its the same stuff,of the correct specification , the oil company sells under their own brand. And may differ slightly depending on which region of the world the oil is refined and blended. Its unlikely Honda would ship oil from Japan to Europe.
Comma oil in Gravesend were owned by Mobil ,are currently owned by Mobils Brazilian partner , and have, in the past packaged oil under the Comma, Mobil and Toyota brand name. I dont know if it was all the same stuff . Its total (excuse pun) speculation on my part but its not impossible they supply and package for honda. If its not them and its not Mobil, its going to be one of the others.
Main dealerships may be privy to the Trade secrets and simply cut out the middle man by buying exactly the same oil, 0W20 of the correct specification, under its original, or another, branding. Some appear to sell 1 and 5 litre containers packaged by one of the smaller independent oil blenders such as Millers oils and Morris oil. Its quite likely both companies also sell the oil in workshop size oil drums ;)
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Wow...there seems to be a lot of bad experiences here....
I have the paper service sheet filled out by the technician and oil and filter boxes are ticked, and confirmed beforehand that they use 0/20 Honda supplied oil.
then a computerised sheet summarises the work as follows
- first service carried out per service plan agreement
- checked for product safety recalls - all ok
- carry out sanitation on vehicle using safe zone - charged at 12;50 plus vat
- wash and vac excluding boot
Im satisfied that they did a great job. :)
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In the 700-odd page handbook, it states that the oil is an annual change but the oil filter is changed bi-annually.
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In the service handbook for my car it says 'replace engine oil and oil filter' under the A service.
My A service was my last variable one, I'm now on fixed servicing so hopefully I will get an oil filter with the oil change next time.
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Wow...there seems to be a lot of bad experiences here....
I have the paper service sheet filled out by the technician and oil and filter boxes are ticked, and confirmed beforehand that they use 0/20 Honda supplied oil.
then a computerised sheet summarises the work as follows
- first service carried out per service plan agreement
- checked for product safety recalls - all ok
- carry out sanitation on vehicle using safe zone - charged at 12;50 plus vat
- wash and vac excluding boot
Im satisfied that they did a great job. :)
May I ask, as you appear to have the 5 year service plan, did they already have it noted on the computer system or did you have to present documentation? Reason I ask is I have my first experience of Honda service next week.
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If it's any help.
As I didn't receive any 5 year warranty paperwork I queried with the dealer. They checked and assured me it was all in the system. Then the paperwork arrived the following week from Honda, close to 4 months after collection.
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If it's any help.
As I didn't receive any 5 year warranty paperwork I queried with the dealer. They checked and assured me it was all in the system. Then the paperwork arrived the following week from Honda, close to 4 months after collection.
That seems to be normal. I purchased my Crosstar in January and received the warranty documentation at the end of May,
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Same here took 3 or 4 months to receive my paperwork. Apparently Honda only send them out every quarter
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Same here took 3 or 4 months to receive my paperwork. Apparently Honda only send them out every quarter
They could be opening themselves up to claims - how can someone cancel within the usual 14 day cooling off period, when you don't receive the paperwork for several months?
My own paperwork took a few months to arrive as well.
I've checked online and my digital service record only shows the first B service, not the A service that was done a few weeks afterwards to change the oil.
I do have 2 stamps in the paper book though for the two services.
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Wow...there seems to be a lot of bad experiences here....
I have the paper service sheet filled out by the technician and oil and filter boxes are ticked, and confirmed beforehand that they use 0/20 Honda supplied oil.
then a computerised sheet summarises the work as follows
- first service carried out per service plan agreement
- checked for product safety recalls - all ok
- carry out sanitation on vehicle using safe zone - charged at 12;50 plus vat
- wash and vac excluding boot
Im satisfied that they did a great job. :)
And the dealership was?
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I had seen the biennial oil filter change and was uncertain if they would change the oil at £15 ltr, but leave in a £5 filter.
I would also like to try to keep oil changes at 6k, as engine has to have a hard time cutting in& out and being kept under load, and I am looking to hold into it for 10 yrs.
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Dermot, if its of any interest, my oil was hardly darkened at all at 9k, and now obviously its totally clear again after the service. I believe hybrids are much easier on the oil. I was told this by a Toyota technician, and for sure my old Auris Hybrid didn't colour the oil much at all between services. I assume because the engine is off a lot of the time especially in low speed driving.
Anyway, nobody could blame you for doing shorter oil changes, that will increase chances of a longer engine life. I was always surprised to find that in the US oil changes were still often being done at 3K, as that was always the norm with the old V8's way back. With modern oils - that sounds like overkill to me.
My personal view would be that the Jazz MK 4 could go for 20K between services based on the oil condition. Not sure why Honda are doing annual oil changes and annual services, but there we are. My Golf MK 8 mild hybrid uses similar oil, and goes for 18.5K or 2 years between services. The oil was looking dirty-ish after 10K in the Golf. VW do an annual service if you want, and if I was owning rather than leasing then I may well have done the annual service option.
:D :D
Having said all that, and back to the original point, I was very pleased with Yeoman's Honda Eastbourne service
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It depends on what driving you do, if it’s mostly around town then the petrol engine won’t be running much. Over 10k miles, it might only have done 5k of running.
On my car, with the petrol engine running most of the time on the motorway my oil was dark and smelly at 10k miles.
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Mine had barely darkened when last dipped at 5200 miles. I think my oil will still be reasonably clean and in good condition when changed at a maximum of 12000 miles . (it will probably be at about 8000)
I'm no expert, but if Honda engineers claim my oil filter will still be serviceable for another 12000 miles with new oil, I have no reason to doubt them. I think it more likely there hasnt been much contamination to filter out, rather than its done such an amazing job the filter is now clogged.
I am conscious that many experienced (older?) motor engineers are uncomfortable with long service intervals and advocate oil and filter changes at 6000 miles. But most of them have at least moved on from 3000 mile oil changes. ;) Is it time to accept that with precision engineering and advanced oils an oil filter will last 24000 miles?
My main concern is the ambiguity about whether the filter will be, or has been, changed. On some cars, due to high speeds, harsher conditions, high engine mileage, dusty conditions etc the old oil may be dirtier than normal.
. I suspect in those circumstances the service policy is to play safe and change the filter outside the normal schedule . But the decision whether its dirty enough to cost them a few extra minutes of time and the price of a new filter is subjective. Some dealerships might always change it, whether it needs it or not . Saves arguments with customers. A few might claim to have done it when they havnt. If caught out they can blame it on a lazy mechanic .
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Given I'm on a 5 year warranty I'm guessing Honda will do what's necessary to preserve it for 5 years.
My 2002 Citroen C5 3.0 V6 was a 2 year or 20k miles service. Given that the car was pants and I changed it for a Lexus IS200 at 2 years I never had it serviced.
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Americans change their oil maybe every 6k miles. Probably best as they have loads of cars still running fine at 250,000+ miles.
The extended oil change intervals we have here are not something I’m a fan of. Even 12.5k miles is a lot as my oil stank at 10k. Based on the variable service indicator Honda might have run the car to 18k miles or more before changing the oil.
It’s why I switched to fixed servicing.
However I plan to dump the car as soon as it can no longer be covered by a Honda warranty after my experience with my £2,300 warranty repair on a 9 month old car.
Probably somewhere between 5 and 7 years old. Although might be less than 5 as I’ve been doing quite a few miles with UK holidays.
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Just wanted to name-check Yeoman's Eastbourne who did a fantastic job all round on my Crosstar first service after 1 year and 9000 miles. In case anyone is interested - Oil was changed.
My expectations were lower, as I had visited to test drive a HRV recently, and whilst that all went well, the service dept was extremely busy with people waiting in, let's say, less than luxurious conditions. So i went prepared, with my Brompton in the boot, to take a little ride into town and get a nice breakfast and read the paper whilst the service was being carried out.
I need not have been concerned. As chance would have it, there were no other customers at all when I arrived at 8;20 and checked the car in. I was dealt with promptly and courteously, and off I went for my bike ride. Back at 10;45 and the car was ready, sparkling clean inside and out, and ready to go. After only a short wait, paperwork was exchanged, and I was away with a clean bill of health for the car.
Expectations well and truly exceeded.
;D ;D
I used to take my Jazz to the Peugeot side of the same dealership for MOTs. I was always impressed with their service. Ironically, I haven't used them since they took on Honda.
I used to use Collins Honda at Herstmonceux for serving until 2014. I'm not sure how many staff transfered over to Yeomans when they took it over in 2019.
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Yeah, im not sure either how many staff went from Herstmonceux to Eastbourne, but they do seem to be a good honest dealership who have a great customer service ethic. Must touch some wood at this point..... ;D
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I used to use a Yeoman's dealership locally with my accord, this was a few years ago but they were great back then.
Sadly, when I contacted the same dealer about buying a new Jazz and then afterwards about servicing I didn't get much response.
Looking on their website it appears they don't even have any service loan cars anymore. But are located several miles outside the main town nearby. It also appears they don't open until 8:30 in the morning, meaning dropping off would be right in the middle of the busiest traffic.
My current dealer is part of a large group that also has VW, Audi and Mazda.
It’s sad to see good dealerships decline.
The dealer I bought my jazz from is now half MG.