Just had the first annual service on my mk4 Jazz Ex. I was surprised to receive a video by Email showing my car on the lift , and the camera briefly directed at each tyre in turn with a commentary quoting the remaining tread . (and a mention of 0-25% of brake pad wear.) 29 seconds in total. I got paperwork with the figures on anyway.
Mine was all OK, but I assume if wear was reaching limits they would video it in more detail , maybe demonstrating the measurement actually being taken , and use it as evidence to persuade you to let them carry out the work.
Its several years since I last had a main dealer service. Are these videos now the norm?