Author Topic: Driver’s seat wear  (Read 14186 times)

guest9814

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Re: Driver’s seat wear
« Reply #75 on: July 29, 2022, 11:10:16 AM »
Seat cover made in China, when I inspected badly installed after fix i seen part number and where the part made on sticker

guest9814

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Re: Driver’s seat wear
« Reply #76 on: July 29, 2022, 11:15:51 AM »
Maybe i will replace at second time mine to one that goes with SR model(there no “leather”)
Why i not asked Honda to do that now …..

guest9814

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Re: Driver’s seat wear
« Reply #77 on: July 29, 2022, 11:18:09 AM »
Hi, later I will also go and check my seat, although I would be surprised to see it damaged, I have so few kilometers on the car that I do not expect to find any damage,
but what happens only on the driver's seat (and therefore would suggest the wear of the seat) or also on that of the passenger (and therefore would suggest poor quality of the material)?
(Sorry for the mistakes I used Google translate)
I sure if you driving alone only your side will be affected, i almost all time drive alone. No passenger sitting on front passenger seat every day.

guest9814

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Re: Driver’s seat wear
« Reply #78 on: July 30, 2022, 09:15:25 AM »
Speaked with my frend that almost same time as me bought Jazz, he not have this part of seat failed but when he  out from car he steps on ground without needing to wigle on seat (he have longer foots then i) different body proportion so i think drivers from Japan right about that.
Now whatt`s should i do ?
Wear high sole shoes, or take with me in car something to step on when i out from car ?
Or sit in car realy low so will no see good road and sun shades not helping anymore ?

Jazzik

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Re: Driver’s seat wear
« Reply #79 on: July 30, 2022, 10:16:03 AM »
You don't have to do anything. Your Elegance has no "leather" parts in the seats at all, so the problem does not exist for you.  ;)
If nothing goes right, go left!

guest9814

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Re: Driver’s seat wear
« Reply #80 on: July 30, 2022, 10:55:41 AM »
You don't have to do anything. Your Elegance has no "leather" parts in the seats at all, so the problem does not exist for you.  ;)
There we in same boat  :P
EX not have leather to

Jazzik

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Re: Driver’s seat wear
« Reply #81 on: July 30, 2022, 11:26:57 AM »
That's why "leather"... ;)
If nothing goes right, go left!

guest9814

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Re: Driver’s seat wear
« Reply #82 on: July 30, 2022, 11:48:24 AM »
After mine fixed errors registered in SRS and body electrical modules, with errors on SRS and driver belt who knowh if belt fastener and driver air bag will work when they will be needed
No Check engine or SRS error on instrument panel but there 5 errors stored in ECU  :o
Technical in another Honda dealer workshop checked with Honda diagnostic tool and confirmed that workshop that did replacement of seat cover did that not right, 12v battery not disconnected before work !!!!
He cleared errors checked another time and said no problem with airbags or seat belt.


Ged 15

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Re: Driver’s seat wear
« Reply #83 on: August 08, 2022, 06:35:46 PM »
Hi Guys, I have a Jazz EX hybrid, 2021 reg, bought it from Holdcroft Honda about 6 months ago with 5600 on the clock,about a month ago I was cleaning the inside and  noticed a series of rips/ delaminating of the drivers seat edge exactly as in the previous photos!, I’m not heavy, I’m 66 yrs of age so don’t rag it,don’t own a cat, We worked it out ,we’ve owned approximately 18/20 vehicles in that time and never ever owned one with such a badly damaged seat!! Took it back to Holdcroft who took photos and made a report and sent it Honda Warranty dept, after a few weeks they rung me today to say they think it’s wear and tear!! Really,get a grip, if this isn’t acknowledged and repaired/ replaced under warranty I’ll lose thousands when I come to change the car, never owned a Honda before and I can see this being the last, if this is how they treat customers who only 6 x months ago gave them £21000

BROC

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Re: Driver’s seat wear
« Reply #84 on: August 09, 2022, 04:00:48 PM »
All of the photos showing damage to the car seat show the dark grey finish, has anyone experienced the problem with the light coloured seats?

Lord Voltermore

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Re: Driver’s seat wear
« Reply #85 on: August 10, 2022, 07:53:00 AM »
Hi Guys, I have a Jazz EX hybrid, 2021 reg, bought it from Holdcroft Honda about 6 months ago with 5600 on the clock,about a month ago I was cleaning the inside and  noticed a series of rips/ delaminating of the drivers seat edge exactly as in the previous photos!, I’m not heavy, I’m 66 yrs of age so don’t rag it,don’t own a cat, We worked it out ,we’ve owned approximately 18/20 vehicles in that time and never ever owned one with such a badly damaged seat!! Took it back to Holdcroft who took photos and made a report and sent it Honda Warranty dept, after a few weeks they rung me today to say they think it’s wear and tear!! Really,get a grip, if this isn’t acknowledged and repaired/ replaced under warranty I’ll lose thousands when I come to change the car, never owned a Honda before and I can see this being the last, if this is how they treat customers who only 6 x months ago gave them £21000
There is lots of evidence on line ,internationally ,that this is a problem, and that Honda is  rectifying it under warranty. Or they are in  some countries.    This thread has become a bit bloated with other issues, so I  am not sure anyone  has yet made  a successful warranty claim in the UK.    But the fact remains   ,if Honda have accepted liability in one country  how can they with honour claim its fair wear and tear in another?.

I suspect the problem is that Honda Uk (and several other car manufacturers) use an Independent warranty provider company to administer,and filter out, claims.    They certainly do for the 5 year  servicing/recovery deal, and this company  write letters, send E mails etc using the Honda Logo, so its easy to assume the decision is made by Honda.  To be fair I dont know to what extent this happens  within the first 3 years , whether claims are routinely passed to Honda themselves for a decision, and they might be under instructions from Honda  to reject all  seat cracking complaints. 
These companies are in effect  Insurance companies..  Honda saves the cost of employing their own staff, and the company bears some of the risks ,such as providing vehicle recovery etc.    Their customer is Honda,not the individual claimants.  So by rejecting claims they make more money, and keep Honda Happy.     And its not their reputation that is damaged by rejecting reasonable  claims if they can get away with it , its Hondas. 
But you do wonder at the competence of Hondas management  to seek short term cash savings in a way that trashes their own reputation as a car maker.  All car makers make mistakes.  Its their willingness to rectify them that is the key to their survival as a company.

I wouldnt accept this decision as final.  I'd point out   Honda have accepted liability elsewhere , and try to establish at what level  the decision was made.   Complaints departments  tend to get in a culture of the complainant being the enemy,  and a reluctance to 'pass the buck'  upstairs.  A more senior management  may be horrified at the decisions  being made that he or she has failed to properly supervise, and might be grateful for the opportunity to 'cover their back'  by a more sensible resolution less likely to harm the continued contract with Honda, or Hondas own reputation.

If this fails   try and inform a Senior Honda executive  directly.  Cut out the middle' men'.  Senior executive like to find out what they have been missing. 

Also ,as a last resort ,there may be protection  under consumer law  , for goods not fit for purpose.   Companies certainly dont like receiving court papers or being sued,or having to employ lawyers.  .  Citizens advice bureau or Local Trading standards may be able to advise.

Try and keep any communication polite ,but determined, dont go in with 'all guns blazing,'  or make threats you cant, or wont keep, or may appear to be blackmail. 
  Trust a dog to guard your house  , but not your sandwich

John Ratsey

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Re: Driver’s seat wear
« Reply #86 on: August 10, 2022, 01:49:28 PM »
Also ,as a last resort ,there may be protection  under consumer law  , for goods not fit for purpose.   Companies certainly dont like receiving court papers or being sued,or having to employ lawyers.  .  Citizens advice bureau or Local Trading standards may be able to advise.
I wouldn't leave that until last. A polite letter to Holcroft Honda reminding them of the "fitness for purpose" requirement of consumer law puts the onus on them to continue to argue with Honda (a comment mentioning that a search of the internet reveals that this problem has occurred elsewhere may be appropriate). Pretend leather sides to car seats should not crack up in a year, or even 10 years, if the material used is suitable for the usage. And for those where the cracking starts after the warranty period ends, if the material is inherently suitable then there's the latent defect provision.
2022 HR-V Elegance, previously 2020 Jazz Crosstar

Kremmen

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Re: Driver’s seat wear
« Reply #87 on: August 12, 2022, 03:18:42 PM »
Hopefully I won't have any issue but if they tried to fob me off I'd be straight onto Which? Legal.

I've been a paid member for many years and only used them once and that got me a full refund very quickly when they got involved.

They specialise in faulty goods and the law.

Our seat sides should not be cracking in such a short time and especially as this part is never touched or brushed against. It's clearly not fit for purpose on those with issues.
Let's be careful out there !

ndavey1

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Re: Driver’s seat wear
« Reply #88 on: September 05, 2022, 06:14:49 PM »
Just checked my Jazz SR, thinking surely my seat is fine as I’m so careful getting in and out, and shocked to see it cracking in the same place. I literally put no pressure on the side getting in and out and am so careful to keep the car pristine. I can’t believe this.  :-[

Zaier

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Re: Driver’s seat wear
« Reply #89 on: September 05, 2022, 06:18:40 PM »
Don't worry you're not alone at all, I've found this only after discovering this topic on the forum.
I could have never imagined this would have happened to me too.
Anyway, in 30 days I'll have my car serviced, so in that occasion I'll show this to the shop and ask about a warranty repair.

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