Clubjazz - Honda Jazz & HR-V Forums

Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: Kremmen on February 23, 2023, 10:34:24 AM

Title: Garmin Map Update Procedure
Post by: Kremmen on February 23, 2023, 10:34:24 AM: 1) Format a 16Gb USB stick, note FAT32 and Default allocation units, I've called mine Car Update :

(https://i.imgur.com/PyEeOBl.jpg)

2) When complete, out to the car, powerup, plug in USB, start Garmin Navigation. Press the 3 dots to enter the menu :

(https://i.imgur.com/hLAUM46.jpg)

3) Enter the settings area :

(https://i.imgur.com/ZETwaav.jpg)

4) In settings, go to Map and Vehicle :

(https://i.imgur.com/pcXOpRS.jpg)

5) Scroll to bottom and enter Map Updates :

(https://i.imgur.com/VHsdKzj.jpg)

6) Start update process stage 1 - write to USB :

(https://i.imgur.com/119gce9.jpg)

(https://i.imgur.com/XprZ2r7.jpg)

7) Unplug USB, power down car, go to PC asnd plug USB stick into PC. You may get a Windows error message but this can be ignored :

(https://i.imgur.com/44bkxoz.jpg)

8) Start Garmin Express and wait for the Honda to become connected, green dot.

(https://i.imgur.com/Q5zEdtR.jpg)

9) Once connected you can start the lengthy download procedure. It starts off telling you 5 hours but I timed mine and :

Download took 70 mins (0% to 50%)
Copying Files took 15 mins (50% - 100%)

(https://i.imgur.com/P3WHbxC.jpg)

Once complete :

(https://i.imgur.com/fbVk4re.jpg)

10) Repeat stages 2 to 5 above. This time, instead of telling you it's written the data it will identify the data and will prompt, for some strange reason it will always say the installed version is 1.0 (bug) :

(https://i.imgur.com/WHdO7Ml.jpg)

11) Start the car update process :

(https://i.imgur.com/uw1hCbN.jpg)

12) It does get to silly %, it did complete not long after the 300% :

(https://i.imgur.com/ZyBXube.jpg)

(https://i.imgur.com/yljk4Om.jpg)

Note: The Where To bug is still there (23,Feb,2023)

You will also notice that not all data is overwritten, whether this is by design or a bug I don't know :

(https://i.imgur.com/Rz8l3hA.jpg)

(https://i.imgur.com/ACLQdZE.jpg)

Kremsearch
Title: Re: Garmin Map Update Procedure
Post by: peteo48 on February 23, 2023, 11:24:35 AM: Thanks very much for posting this. It will be a real help as it's all sequential. I am motivated to give it a try.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on February 23, 2023, 12:16:23 PM: Hang fire at the moment as the latest version has a bug

I think the only other thing is, at each stage don't unplug the USB too early. Give it about 10 - 20 secs, just in case.

Stage 9) Whilst it's downloading, wiggle the mouse every so often to prevent screensaver or any other interruption kicking in.
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on February 23, 2023, 01:09:49 PM: First thing I wanted to ask is the bug still there, and you answered it!

I noticed the list of previous stuff, that was never on my Civics or the E, waste of memory or an erase bug.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on February 23, 2023, 01:18:36 PM: I wondered why I still have previous versions.

Who knows ?
Title: Re: Garmin Map Update Procedure
Post by: angelicum on February 23, 2023, 04:53:09 PM: I imagine that the problem with the 2023 maps persists, right?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on February 23, 2023, 05:14:19 PM: Yes but it's in hand, Honda/Garmin know.

Just a waiting game.
Title: Re: Garmin Map Update Procedure
Post by: Jocko on February 23, 2023, 06:40:05 PM: I just updated to the Senior version of Garmin. Not only does it direct you to where you are going but when you get there it reminds you of WHY you were going there.
Title: Re: Garmin Map Update Procedure
Post by: Geoff_W on February 24, 2023, 04:39:04 PM: Quote from: Kremmen on February 23, 2023, 05:14:19 PM
Yes but it's in hand, Honda/Garmin know.

Just a waiting game.
I suppose the bug might be fixed by the 2024.10 version?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on February 24, 2023, 05:09:46 PM: I understand the first 2022.10 version had a similar bug but rarely using the built in SatNav I don't know how long that took to correct.

Over to someone else ........
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on February 24, 2023, 08:00:20 PM: It was a few weeks if I remember correctly.
Title: Re: Garmin Map Update Procedure
Post by: angelicum on March 08, 2023, 02:40:40 PM: Quote from: Kremmen on February 23, 2023, 05:14:19 PM
Yes but it's in hand, Honda/Garmin know.

Just a waiting game.

The problem has already been solved. You have to download the new map and everything works again
Title: Re: Garmin Map Update Procedure
Post by: jamjar on March 08, 2023, 02:46:05 PM: Quote from: Jocko on February 23, 2023, 06:40:05 PM
I just updated to the Senior version of Garmin. Not only does it direct you to where you are going but when you get there it reminds you of WHY you were going there.
;) :D
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 08, 2023, 02:52:50 PM: Quote from: jamjar on March 08, 2023, 02:46:05 PM
Quote from: Jocko on February 23, 2023, 06:40:05 PM
I just updated to the Senior version of Garmin. Not only does it direct you to where you are going but when you get there it reminds you of WHY you were going there.
;) :D

I've heard it also shows en-route toilets
Title: Re: Garmin Map Update Procedure
Post by: Jazzik on March 08, 2023, 03:14:07 PM: In the POI you will also find "rent your rollator" stations! ;D
(https://upload.wikimedia.org/wikipedia/commons/thumb/4/49/Rollator.jpg/90px-Rollator.jpg)
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 09, 2023, 01:09:07 PM: The Garmin mapping is fixed.

Format your USB stick as above and follow the above procedure.

Garmin Express will not identify the new update and will tell you you are up to date :

(https://i.imgur.com/gHgbuzi.jpg)

Ignore this and on the next screen opt to Reinstall Maps :

(https://i.imgur.com/nE4FA9m.jpg)

When you do, the download is very quick as it seems they only need to download one tiny section if you still have the previous files download on your PC.

This means it goes almost instantly into Installing Maps at 0%.

Once it gets to 50% it finishes and you can again follow the above procedure to reload the car mapping.
Title: Re: Garmin Map Update Procedure
Post by: Terryp on March 09, 2023, 03:48:23 PM: Can I just confirm that the 16gb usb key has to be just 16gb and not higher or lower. Has anyone a specific usb they’d recommend please.

I’m picking my new xstar up on the 23rd, can I assume the update would already be done?

Thanks in advance.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 09, 2023, 04:05:13 PM: This is what I got :

https://www.amazon.co.uk/gp/product/B015CH1GTO/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

My Jazz seems to like USB 3 and not USB 2
Title: Re: Garmin Map Update Procedure
Post by: shufty on March 09, 2023, 04:30:32 PM: Quote from: Terryp on March 09, 2023, 03:48:23 PM
Can I just confirm that the 16gb usb key has to be just 16gb and not higher or lower. Has anyone a specific usb they’d recommend please.

I’m picking my new xstar up on the 23rd, can I assume the update would already be done?

Thanks in advance.

...I certainly wouldn't assume they'd done the map update :o ;D you may be lucky though!

I can't remember the file size, I don't think 16gb is a must, it will work with a higher capacity and probably a lower one too.

I just happened to have a 16gb sd card handy and used that, last time. A 32gb usb stick the time before I think.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 09, 2023, 05:14:41 PM: As long as the stick is FAT32 and default allocation units then you should be fine.

I wouldn't risk 8Gb as it may need some wiggle room.

One thing I have noticed is the more you update the higher the % complete it displays.

Today it got to 380% complete shortly before it finished. While I was watching in the car it jumped from 15% straight to 300%. I reckon that may have something to do with it not fully removing existing maps. When I performed the first update from 2021 to 2022 it only went to 140%
Title: Re: Garmin Map Update Procedure
Post by: chicksee on March 09, 2023, 05:21:17 PM: Just redone mine, all working ok now.
Title: Re: Garmin Map Update Procedure
Post by: pebbles on March 09, 2023, 06:35:48 PM: what is the 'where to bug ' ? I installed 2023 a while ago , can't say I've noticed any problems but then I don't use the built in satnav much.
Title: Re: Garmin Map Update Procedure
Post by: Kenneve on March 09, 2023, 07:29:37 PM: As I understand it, the system will not accept PostCodes, certainly mine doesn't. It accepts the first letter and then freezes
Will try over the weekend to reinstall the software as per the previous posts
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 10, 2023, 03:59:44 AM: The freezing was the original bug, now fixed.

To see if you have the bug, start the Garmin into map display. Top left corner is a black bar with 'Where To' and a spyglass.

As soon as you type in the first character it produces a spinning wheel and after about 30 secs the whole thing crashes back to the Honda home page.
Title: Re: Garmin Map Update Procedure
Post by: pebbles on March 10, 2023, 10:22:51 AM: thanks for the explanation , just realised I'm in the Mk.4 forum , it seems the Garmin software is slightly different on my Mk3 Nav. , very similar to my standalone Garmin.

I have tested with postcodes and other searches without problems.
Title: Re: Garmin Map Update Procedure
Post by: Kenneve on March 13, 2023, 11:28:22 AM: Just done a re-installation using the procedure as described in earlier posts and everything now works fine.
The 'Where to' function now accepts Post Codes and all is well.
Many thanks to the Kremmen and others for their help.
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on March 13, 2023, 08:11:11 PM: I did both cars with a 32GB SD card in a USB3 reader and had no problems, just formatted each time in Win10 with default allocation units.
Title: Re: Garmin Map Update Procedure
Post by: Geoff_W on March 14, 2023, 04:10:38 PM: Just updated my Crosstar to 2023.10, so why do I still get the prompt 'New Map Updates Available'?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 14, 2023, 04:38:59 PM: Because it's stupid, just ignore it.

The reason is the headunit doesn't read the installed version properly and thinks it's 1 instead of 2023.10
Title: Re: Garmin Map Update Procedure
Post by: Thingy on March 17, 2023, 12:03:37 PM: Something I found out might be worth knowing.
I generally only use the car on a Friday. Last Friday I plugged in my newly formatted USB stick and loaded the car satnav data so I could get the new map and install in the car today. When I tried to download the new map yesterday Garmin Express told me my car data was out of date. I had to clear the stick and get the data again. I have downloaded the map ok now. Hopefully it installs in the car ok.

Seems you need to download updates soon after getting the data from the car.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 17, 2023, 12:16:17 PM: Yes, I've had the same message so had to do it all in one hit.
Title: Re: Garmin Map Update Procedure
Post by: shufty on March 17, 2023, 12:36:05 PM: ...You have 10 mins or something it says?
Title: Re: Garmin Map Update Procedure
Post by: Steve_M on March 17, 2023, 12:44:01 PM: According to the Garmin website, you have 24 hours to complete the process from getting the data from the car to getting the update onto the USB.
Title: Re: Garmin Map Update Procedure
Post by: shufty on March 17, 2023, 12:54:42 PM: ...Close then.
Title: Re: Garmin Map Update Procedure
Post by: Terryp on March 26, 2023, 01:39:12 PM: Just updated to the new map, many thanks for the proceadure, worked a treat. Was told on picking the new car up on Thursday that they did the update, sadly they didn’t, makes me wonder what else they didn’t do but ticked the check box.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 26, 2023, 02:04:24 PM: You can update the map as often as you like as the Garmin version is always shown and identified as "1" instead of say "2023.10" on the head unit. If it was done by the dealer then you've replaced like with like.

The only way to tell is to go into myMaps and scroll through the list. If there is any mention of 2023.10 then you have the latest version, till next year.

Given the Garmin has no traffic I'd investigate Android Auto Google Maps. I only update Garmin as a backup just in case Android Auto and/or Google Maps has an issue.
Title: Re: Garmin Map Update Procedure
Post by: Terryp on March 27, 2023, 11:59:12 AM: The map in the car was dated 21 so a bit old. I am going to use the mobile version of Tom Tom go and connect it via Apple play. Always like my Tom Tom satnav so now it’s mobile it’s even better, plus it has live traffic and speed cameras.
Title: Re: Garmin Map Update Procedure
Post by: Jazzik on March 27, 2023, 01:13:03 PM: Quote from: Terryp on March 27, 2023, 11:59:12 AM
The map in the car was dated 21 so a bit old.

There is not "the map"...
You have to go through all (no, not all...) the maps to check if there are maps 21, 22 and hopefully also 23 to know if you have the most recent update.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 27, 2023, 03:25:41 PM: Yes, if you look through my screenshots on page 1 of this thread it shows the current map as "1" and the list of installed maps spanning 21 to 23
Title: Re: Garmin Map Update Procedure
Post by: Wonder on April 11, 2023, 04:23:55 PM: HI,
a problem and a curiosity,
the problem is that even after updating the map, GARMIN EXPRESS still shows that there is an update to do, why?
The curiosity, on the other hand, is the dates of the maps on the navigator, I go from 2021 to 2023, no map is marked for 2022 and the update had been done anyway, do you know why?
(sorry for the mistakes I used google translate)
Title: Re: Garmin Map Update Procedure
Post by: Jazzik on July 26, 2023, 06:49:30 PM: Is 2023.10 still the latest map version?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on July 27, 2023, 05:45:01 AM: Yes, next version due Dec /Jan
Title: Re: Garmin Map Update Procedure
Post by: Jazzik on July 27, 2023, 10:15:34 AM: (https://www.cheesebuerger.de/images/smilie/froehlich/a020.gif) Thank you!
Title: Re: Garmin Map Update Procedure
Post by: Hebden on October 01, 2023, 03:41:22 PM: Well, having read through all this I'm off to see which maps are installed on the new car. I was told the latest version had been put on but as the dealer said they didn't install the Honda+ application except on request, we'll see. I might be back later!Confirmed its 2021 installed. Aren't the dealers lazy! Downloading the update now. Very grateful for this tutorial.

All done and up to date. Thank you everyone.
Title: Re: Garmin Map Update Procedure
Post by: coldstart on October 01, 2023, 08:05:54 PM: Quote from: Hebden on October 01, 2023, 03:41:22 PM
... Confirmed its 2021 installed. Aren't the dealers lazy! ...
Same here (Jazz Advance MY24) - I also had the 2021 maps preinstalled.
The update procedure via USB worked flawlessly for me (with a specially purchased and specially formatted 32bit FAT SanDisk "Ultra Fit" USB-stick - very fast!)
Title: Re: Garmin Map Update Procedure
Post by: Guinness 2 on October 02, 2023, 03:59:25 PM: How do you make a USB extra Fit? Send it to a gym?
Title: Re: Garmin Map Update Procedure
Post by: coldstart on October 02, 2023, 06:50:41 PM: By letting lose the marketing ;)
Title: Re: Garmin Map Update Procedure
Post by: Lord Voltermore on October 03, 2023, 06:48:30 AM: I 'm formatted for fat 32 - Fat since I was 32 years old . I never found it helped me be fit or super fast. ;D
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on October 03, 2023, 07:33:02 AM: I've found the Garmin instructions for FAT32 and default allocation units, with the second to be critical

I forgot to use default allocation units once and the car rejected the stick
Title: Re: Garmin Map Update Procedure
Post by: shufty on October 03, 2023, 07:42:01 PM: ..No joy for me this time. Same SD card, same procedure. Car stops at 1% and says its failed, cancel / retry.

Last two updates were fine.
Title: Re: Garmin Map Update Procedure
Post by: ahavoja on October 05, 2023, 10:00:15 AM: Noticed that Garmin also has a video that shows how to update the map :)
https://www.youtube.com/watch?v=rgLTD36cnvg (https://www.youtube.com/watch?v=rgLTD36cnvg)

My Jazz Crosstar bought in 2023 still has 2021 maps. Once the map showed that I'm driving in forest, when it didn't know a recently built road. I guess it's time to try updating the map. Garmin provides free map updates for 5 years (so until 2028 for me).
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on October 05, 2023, 12:05:18 PM: Quote from: shufty on October 03, 2023, 07:42:01 PM
..No joy for me this time. Same SD card, same procedure. Car stops at 1% and says its failed, cancel / retry.

Last two updates were fine.

I wonder if the fact that the MyMaps screen shows all map versions, whether it's building up and there's not enough room for the latest ?
Title: Re: Garmin Map Update Procedure
Post by: shufty on October 05, 2023, 12:41:10 PM: ...I couldn't see an obvious way to delete any.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on October 05, 2023, 12:44:56 PM: I don't think there is

On the Garmin standalones they fully remove the previous map files and replace them

I suppose a dealer may be able to check the capacity, 9r there may be a way of looking in the engineering menu

Thinking back though, I think I had that 1% once but after reformatting and re-downloading it was fine. I've always ignored the Garmin Express message about 'we've got it from here' and wiggled the mouse every so often to stop any screen saver kicking in as that can interrupt it.
Title: Re: Garmin Map Update Procedure
Post by: shufty on October 05, 2023, 12:57:03 PM: ...Might take a look.
Car is in for 2nd service and camera recall today so will check later.

Screensaver and power options altered whilst downloading. May try again if car is still working when it returns :o ;D
Title: Re: Garmin Map Update Procedure
Post by: R2D3 on October 11, 2023, 04:27:23 PM: So for the third time of trying (following all the correct procedures) Garmin Express tells me that my maps are up to date but my Crosstar insists they need updating. Versions installed seemed to be 2020.10 even though I did successfully update the maps last year. Ideas please as to how I can get this resolved?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on October 11, 2023, 05:14:46 PM: Have you got a picture of the headunit MyMaps screen

If you scroll through this post you will see what I'm showing, which shows the latest 2023.10 in amongst earlier versions 2021 and 2022

https://clubjazz.org/forum/index.php?topic=15569.msg130537#msg130537
Title: Re: Garmin Map Update Procedure
Post by: R2D3 on October 13, 2023, 10:22:35 AM: Quote from: Kremmen on October 11, 2023, 05:14:46 PM
Have you got a picture of the headunit MyMaps screen

If you scroll through this post you will see what I'm showing, which shows the latest 2023.10 in amongst earlier versions 2021 and 2022

https://clubjazz.org/forum/index.php?topic=15569.msg130537#msg130537

My maps all show as being 2020 or 2022.
Title: Re: Garmin Map Update Procedure
Post by: CB72 on October 15, 2023, 03:23:06 PM: As part of the annual service, I have the option of a map update but at a cost of £40. Probably not worth it every year as I know most of the roads I use locally.
Title: Re: Garmin Map Update Procedure
Post by: Jazzik on October 15, 2023, 03:58:52 PM: I really don't understand.
Our dealer updated our maps at the first and second annual maintenance for exactly PLN 0.00 = £0.00
It is also clearly stated here that the updates are free for 5 (five) years.
Title: Re: Garmin Map Update Procedure
Post by: Lord Voltermore on October 15, 2023, 04:26:43 PM: We call it "Rip-off Britain" . More interested in short term profits than long term customer goodwill. Is it Hondas fault? Not really, The difference is between Britain and Poland , or individual Honda dealerships within those countries.
Title: Re: Garmin Map Update Procedure
Post by: CB72 on October 15, 2023, 06:03:03 PM: Part of the service is "Manufacturer Vehicle Product Enhancement" whatever that is, perhaps it includes map update.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on October 16, 2023, 04:42:42 AM: I doubt it, that's probably any other software or other updates they need to apply as informed by Honda but not a recall so we don't get to know

Another reason to use franchised dealers maybe as third party garages probably won't have knowledge
Title: Re: Garmin Map Update Procedure
Post by: R2D3 on December 10, 2023, 12:21:09 PM: Once again my car advises that I need to update the navigation maps. But when I load Gamin Express i get the message "No Updates Available. Up-to-date Maps Map: BEV Europe 2023.10" So why does my car think there IS an update. How can I persuade my car that it's talking rubbish?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on December 10, 2023, 02:46:39 PM: I guess it's basing its logic on it being a year since the last update ?
Title: Re: Garmin Map Update Procedure
Post by: CB72 on December 10, 2023, 03:53:53 PM: I get the message too and a beep beep then its gone, no problem :D
Title: Re: Garmin Map Update Procedure
Post by: Geoff_W on December 13, 2023, 12:12:42 PM: Curiously, I get this message every Tuesday morning as I drive out of Lidl's car park. Is the satnav passing judgement on my shopping preferences?
Title: Re: Garmin Map Update Procedure
Post by: peteo48 on December 13, 2023, 12:57:23 PM: Quote from: Geoff_W on December 13, 2023, 12:12:42 PM
Curiously, I get this message every Tuesday morning as I drive out of Lidl's car park. Is the satnav passing judgement on my shopping preferences?

That is interesting. If, indeed, this bong is the map update warning then I get it after I've picked up my morning paper and set off again. The bong occurs at roughly 50 yards from the paper shop.

It doesn't occur at any other time or in any other location.
Title: Re: Garmin Map Update Procedure
Post by: CB72 on December 31, 2023, 02:29:59 PM: Tried to update the map today but on Garmin Express it first says "Map Update Available" when I click on install I get the message "Vehicle Information Out of Date" see attachment. Is there a time limit between loading the USB stick and connecting to Garmin Express? I did the USB stick a couple of days ago.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on December 31, 2023, 04:46:12 PM: Yes, I think it needs to be done within hours of loading the stick in the car or at least the same day
Title: Re: Garmin Map Update Procedure
Post by: CB72 on January 02, 2024, 03:49:41 PM: Quote from: Kremmen on December 31, 2023, 04:46:12 PM
Yes, I think it needs to be done within hours of loading the stick in the car or at least the same day
I reloaded the USB stick, didn't need to delete the previous download and took it to the PC within hours, the download on the PC took just one hour, and only 10mins to install on the car. Can't see much difference on the map though, at least it will stop the notification.
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 06, 2024, 04:51:00 PM: So, yesterday I had the little book/update icon appear on the navigation screen. I had a USB stick, which I formatted and put in the port.. pressed the update icon and it transferred the info to the stick successfully. I followed the instructional video, and downloaded the Garmin express set up on my laptop. Bunged the USB stick in and followed the prompts (add device etc). It took approx 1 hour 30 mins to successfully load the new Europe 2024 map to the stick. I then put the USB stick in the car's port, went to the Nav's settings and set up the install.. again following the video instructions. After driving around for approx 30 mins, the system told me the updates had successfully downloaded and I could remove the USB stick. The system does now show a map at the top of the list, Europe 2024. The Nav page does look slightly different, but appeared to be working fine. Satellites were sending the signal, the correct streets/roads were appearing correctly and my little car symbol was moving along the road as usual. However..
Today I made a journey to Cranwell, which is about 40 miles from my home. I knew roughly where I was going, so didn't really need to set the Nav until I got near Lincoln. This was the first thing I knew something was wrong. When I tried to key in the destination's postcode, the keypad would freeze after the first letter and a buffering symbol would appear. It wouldn't allow me to complete the postcode. Then the Nav would shut down and the screen revert to the home page. Nothing I did would allow me to input past the first letter of a postcode. Funnily enough though, if I went to the favourites/home destination, it would input my home address and give me directions... albeit with no audible instruction. I am currently reformatting the stick and downloading the update/map again. Will be interesting to see if I can install the map again and what happens again.
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 06, 2024, 05:08:16 PM: PS, prior to this the Nav worked fine and I did know about the 'where to' bug, which previously I didn't have. It seems downloading the 2024 map has bugged me this time.
Title: Re: Garmin Map Update Procedure
Post by: CB72 on January 06, 2024, 05:56:45 PM: You might need to do Navigation>Settings>Restore Navigation Settings.
I had a similar problem a while back when trying to enter coordinates.
Restoring the Navigation Settings was my way out, all my favorites etc were still there afterwards.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on January 07, 2024, 04:08:57 AM: That postcode freeze is exactly what happened last year, and the year before

They had to issue a second map update about a month after the first one

Nothing you can do but wait

There are posts here from a year and two years ago highlighting the same oroblem

https://clubjazz.org/forum/index.php?topic=15569.msg131015#msg131015
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 07, 2024, 09:53:37 AM: Quote from: Kremmen on January 07, 2024, 04:08:57 AM
That postcode freeze is exactly what happened last year, and the year before

They had to issue a second map update about a month after the first one

Nothing you can do but wait

There are posts here from a year and two years ago highlighting the same oroblem

https://clubjazz.org/forum/index.php?topic=15569.msg131015#msg131015

Yes, I had read through the posts regarding this issue. I have just reloaded and reinstalled the map again, and again everything went through as successful... yet again though, same problem remains. I have managed to send an email via the Garmin site support centre. Hopefully I will get a reply. I doubt very much if my dealer can do anything, though I will give him a call on Monday morning. I am scheduled to try and negotiate around Nottingham on the 17th, so unless I get any Garmin response it looks like I will resort to Apple :o
Title: Re: Garmin Map Update Procedure
Post by: Wasabi79 on January 10, 2024, 01:32:22 PM: Hi Nicksey,
I have the exact same problem here. Updated last week to the latest maps. update was successful. Can't search anymore. Did the update again, still can't search.
restore navigation settings in the app afterwards didn't help also.
Did you get any response from Garmin?
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on January 10, 2024, 02:13:44 PM: Where is the professionalism left in these companies where a known bug that was corrected successfully last year is repeated this year? Competant programmers replaced by cheaper school leavers yet again?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on January 10, 2024, 02:48:56 PM: Having been in IT, the programmers, after correcting the error, probably forgot to put the new code into the main branch so it was missing, again, for this year's update

No quality control
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 10, 2024, 03:10:05 PM: Quote from: Wasabi79 on January 10, 2024, 01:32:22 PM
Hi Nicksey,
I have the exact same problem here. Updated last week to the latest maps. update was successful. Can't search anymore. Did the update again, still can't search.
restore navigation settings in the app afterwards didn't help also.
Did you get any response from Garmin?

Hi Wasabi79

As yet, nothing from Garmin. They responded to my email with an automated reply, that states they generally respond to emails after 2 business days but it may be longer during busy periods.
Today was the 3rd day, so still a bit early to chase them.
I did phone my dealer on Monday about it, and I am taking the car in on Friday for them to have a look at it. As this seems to be a recurring bug, I doubt they will be able to do anything until Garmin themselves sort it out. I will ask my dealer if it is possible to remove the two 2024 maps I have installed though, and get me back to where I was pre install. We will see, watch this space on Friday.
Title: Re: Garmin Map Update Procedure
Post by: forumache on January 10, 2024, 03:29:44 PM: Hi guys,

I've performed the update to 2024.11 maps (USB stick, Garmin Express, car).
Garmin really tried, it even went the extra mile (see the attached picture, Update 123% complete). This was tricky, do not remove stick, do not turn off car but going over 100% at one point I should do one of the "do not" things mentioned, there is no other way to stop it. But after a few more minutes it went in Update complete, 100% done. Phew!
If I try to search for a town, I get the crashing bug on the second letter entered. Now I know that I'm not alone, this gives me comfort.
My town, in Netherlands, is called Xi Er Fu Se Mu (according to Garmin/Honda map) and Hilversum according to everybody else. There is another town called Wijdemeren (but Wei De Mei Lun, according to Garmin/Honda).
Being a little bit familiarised with Japanese, I find it funny (Mc Donald's is transliterated Ma-ku-do-na-ru-do in Japan). It's a Japanese car, ok, but my user interface is set to British English and I live in The Netherlands, so way do I find this strange spelling? Other towns in my region are OK.
I also appreciate the fact that, when I click on more info button, to see some information about the town, the "town" icon is displayed over the town's name (so you cannot see its actual name, just Garmin's representation of it).
There are no traffic information providers for my region, so no traffic information.
I attached pictures, let's laugh and cry together!
The silver lining is, at least for me, that I don't use Garmin's navigation, I use my phone in Android Auto mode. I just want Garmin/Honda Navigation to be updated, you never know, maybe I go somewhere and I forget my phone, I need to have a backup.

I feel better now that I shared my experience ;)
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on January 10, 2024, 03:35:07 PM: The more updates you do the higher that 100% + gets

The last one I did I think it got to 240% before dropping back to 100% when complete

I seem to recall that our Honda Garmin updates are a separate team to the main Garmin PND update team

Just have to wait

In the meantime I'll stay on 2023 maps because I use Google Maps
Title: Re: Garmin Map Update Procedure
Post by: Lord Voltermore on January 10, 2024, 04:23:40 PM: I have had also had these strange place names. I had assumed that it was Pin Yin , the phonetic way of writing Chinese using Latin letters. But it could be something similar in Japanese aiding those who update the maps
. I looked briefly at Calais and up towards Belgium IIRC Calais is written with a K and fairly recognisable as sounding like Calais and other places seem to include administrative regions and compass directions ,something like ' east of Kal ay'. This may help them locating places and 'stitching' overlaying maps together. But its very weird and shouldnt really be appearing to users. You can still search for places using their correct local name, same way as you can usually find places by either of its commonly used bi lingual alternatives .
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on January 12, 2024, 05:46:58 PM: I've just been informed the search bug has been fixed

You'll need to perform a complete new update starting with car to USB
Title: Re: Garmin Map Update Procedure
Post by: Mr Onion on January 12, 2024, 07:31:16 PM: Would I need to update my December 23 Jazz's Sat Nag? (yes, I am going to give it a go but not unless its up to date)
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on January 12, 2024, 10:29:47 PM: There's only one update a year, usually Jan or Feb, so you can't have the latest. Look in the settings of the Garmin for the installed map and see if it is 23 or not.
Title: Re: Garmin Map Update Procedure
Post by: CB72 on January 12, 2024, 10:47:55 PM: Quote from: 5thcivic on January 12, 2024, 10:29:47 PM
There's only one update a year, usually Jan or Feb, so you can't have the latest. Look in the settings of the Garmin for the installed map and see if it is 23 or not.
So why did I only start getting the map update message in November?
Title: Re: Garmin Map Update Procedure
Post by: Mr Onion on January 13, 2024, 08:31:54 AM: Quote from: 5thcivic on January 12, 2024, 10:29:47 PM
There's only one update a year, usually Jan or Feb, so you can't have the latest. Look in the settings of the Garmin for the installed map and see if it is 23 or not.

Thanks for that, I'll have a looksee
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 13, 2024, 10:32:45 AM: I took my Jazz in yesterday because the 2 new 2024 updates I had done both failed when it came to inputting the postcode. The technician said the updates didn't look right, the information contained in the indexes look wrong compared to previous map updates. He has downloaded the update on his computer/stick, and I take the car back on Monday morning to see if his attempt will solve the issue. Incidentally, he told me they had a brand new CRV that was being picked up by a customer, who tried to input his postcode only to find the same problem!
Title: Re: Garmin Map Update Procedure
Post by: Wasabi79 on January 13, 2024, 11:05:17 AM: Quote from: Nicksey on January 13, 2024, 10:32:45 AM
I took my Jazz in yesterday because the 2 new 2024 updates I had done both failed when it came to inputting the postcode. The technician said the updates didn't look right, the information contained in the indexes look wrong compared to previous map updates. He has downloaded the update on his computer/stick, and I take the car back on Monday morning to see if his attempt will solve the issue. Incidentally, he told me they had a brand new CRV that was being picked up by a customer, who tried to input his postcode only to find the same problem!

Hi Nicksey, Kremmen,
I did the update again today (13-jan-24) after the message from Kremmen that the bug should be fixed.
empty USB ->car-> computer -> car and I can confirm that it fixed the bug.
Cards are updated and I can search again! :) 8)
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on January 13, 2024, 03:44:29 PM: Quote from: CB72 on January 12, 2024, 10:47:55 PM
So why did I only start getting the map update message in November?

Because you do get strange messages occasionally, I had on the E a few months ago, only to go to the Garmin software saying you have the latest map.
Title: Re: Garmin Map Update Procedure
Post by: coldstart on January 13, 2024, 05:03:23 PM: Quote from: Kremmen on January 12, 2024, 05:46:58 PM
I've just been informed the search bug has been fixed
Thank you! I've just completed the upgrade to the 2024.11 maps. The search function is working as well 8)
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 13, 2024, 07:37:32 PM: Quote from: coldstart on January 13, 2024, 05:03:23 PM
Quote from: Kremmen on January 12, 2024, 05:46:58 PM
I've just been informed the search bug has been fixed
Thank you! I've just completed the upgrade to the 2024.11 maps. The search function is working as well 8)

Just updated the USB, will pop it into the car tomorrow and hopefully it fixes mine too.
Title: Re: Garmin Map Update Procedure
Post by: forumache on January 13, 2024, 08:28:57 PM: I have problems updating to the newly released bugfix update. My computer says that there are no updates. Maybe someone can help me debug this.

I performed the update to 2024.11 a couple days ago.
I had the crashing search on the second character issue.
I saw Kremmen's message about a new update, fixing the issue.
Today I removed the Garmin files from my USB stick and plugged it in the car, initiating a new update.
I returned to the PC, Garmin Express says it cannot find any updates, my 2024.11 maps are up to date.

My question for people who managed to update is: did you receive a new version (like 2024.11.1 or 2024.12)?
Is there a way to reverse the updates (remove the maps from the car) in order to force an update to (hopefully correct) 2024.11?

Thank you for your help,
Dan.
Title: Re: Garmin Map Update Procedure
Post by: Wasabi79 on January 13, 2024, 09:22:30 PM: Hi forumache,
You won't get a new version, Garmin Express will say that there's no update.
under "kaartopties" there's the option "installeer kaart opnieuw" (dutch garmin express version)
so -> empty USB stick -> to the car -> PC with garmin express -> reinstall card -> back to the car :)
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on January 14, 2024, 03:54:16 AM: What does it reveal under 'Map Options' ?
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 14, 2024, 07:45:08 AM: Forumache

I asked the technician about removing the bugged map and setting it back to the last good map, but apparently the latest map replaces the last one... therefore the last good map isn't in your system anymore.
Title: Re: Garmin Map Update Procedure
Post by: coldstart on January 14, 2024, 07:57:15 AM: Quote from: forumache on January 13, 2024, 08:28:57 PM
My question for people who managed to update is: did you receive a new version (like 2024.11.1 or 2024.12)?
Hi Dan, my situation was a bit different to yours: As I had a heads-up from this thread that the original 2024.11 update was broken, I waited until the all-clear message from Kremmen.
So I did a "clean" update directly from the 2023.xx map.
Title: Re: Garmin Map Update Procedure
Post by: Mr Onion on January 14, 2024, 09:50:48 AM: Quote from: Mr Onion on January 12, 2024, 07:31:16 PM
Would I need to update my December 23 Jazz's Sat Nag? (yes, I am going to give it a go but not unless its up to date)

... and yes my SatNag was out of date, so downloading it now. 2h17m to go (maybe)

EDIT:- 2ish hours later and its all installed on the cars SatNag. All I have to do now is figure out how it works ::)
Title: Re: Garmin Map Update Procedure
Post by: Nicksey on January 14, 2024, 11:47:02 AM: Oh joy. Reinstalled the 2024 map onto the stick last night, bunged it in the car this morning and drove around for 20 minutes whilst it installed... and voila! No bug, and works fine now. Cancelled dealer appointment for tomorrow ;D
Title: Re: Garmin Map Update Procedure
Post by: forumache on January 14, 2024, 11:55:39 AM: Thank you guys for your help!

Following the advice of Wasabi79, I've forced Garmin Express to download the chart again (going to "Map options" under 2024.11).

Now I can search and even find results :) Hilversum is found both with the normal spelling and with Xi Er Fu Se Mu spelling :))))
Title: Re: Garmin Map Update Procedure
Post by: R2D3 on March 31, 2024, 10:39:15 AM: Once again my Jazz Crosstar is telling me I need to update the Garmin SatNav but having followed the instructions re USB stick and downloading Garmin Express, the latter tells me "No Updates Available Up-to-date Maps Map: BEV Europe 2024.11"

Can someone tell me what's going on? I should add that I KNOW the maps are out of date as I've recently made several trips where roads which I know have been in existence for at least three years are not showing on the SatNav.

On a related note does anyone know if Garmin can supply, at a price, SatNav update that includes traffic data?
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on March 31, 2024, 11:02:37 AM: There is a post here somewhere, posted yesterday I think, saying that Garmin are aware and are working on it
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on April 07, 2024, 03:15:45 PM: Just checked again and I've still got an update prompt :

(https://i.imgur.com/6i0MQv3.jpg)
Title: Re: Garmin Map Update Procedure
Post by: 5thcivic on April 08, 2024, 01:49:54 PM: Just had a look and have update ticks for both cars. Needed a pc update on express so did that, and still have ticks which when you click on the car says for both no updates available - so they do have a bug in the system.
Title: Re: Garmin Map Update Procedure
Post by: Kremmen on April 09, 2024, 08:42:00 AM: I did have a chuckle at the 2hrs download time considering ....
Title: Re: Garmin Map Update Procedure
Post by: R2D3 on April 10, 2024, 02:04:11 PM: I contacted Garmin regarding the update not working. This is their reply:

"I do apologise for the inconvenience however the Honda mapping has been temporarily disabled due to a bug during the update process.

Please be patient while we try to resolve this issue for you."
Title: Re: Garmin Map Update Procedure
Post by: pebbles on April 12, 2024, 01:50:28 PM: Quote from: R2D3 on April 10, 2024, 02:04:11 PM
I contacted Garmin regarding the update not working. This is their reply:

"I do apologise for the inconvenience however the Honda mapping has been temporarily disabled due to a bug during the update process.

Please be patient while we try to resolve this issue for you."

I had the same response , affecting the Mk.3 Jazz too.

They are taking note of the email addresses of all those that have contacted them about the problem and will let us know as soon as it's fixed.