Persistence Prevails!!
Well Done Cobb2! Brilliant news. I also agree that Honda may now do the right thing by us all.
In the meantime let’s all follow by example and use this approach. Write, email, phone, whatever it takes.
As mentioned, I started at the top with the Managing Director Jean-Marc Streng, but I will make use of the other contact details provided by Cobb2 if I don’t hear back soon.
With regard to Tinny’s post - what shocking behaviour from a respectable business! If Honda HO don’t respond, do not give up. The rapidly growing numbers of Brake Simulator Failures is now an acknowledged fault by HO and your Dealership should be named and shamed. The fact that you had steering problems after the repair is a huge concern, especially for a car with less than 10,000 miles. In my email to M. Streng I mentioned my concern about knock on effects of the delay with repair and my car just sitting in the Dealership car park for at least one month, maybe more. Hopefully you will get refunded in the long run, but that doesn’t excuse such unprofessional behaviour from a representative of the whole Honda empire.
Good Luck everyone - get writing and phoning!
UPDATE - I have also just submitted a DVSA Vehicle Safety Defect Report.