Yes its just a bit unnecessarily annoying all this, isn't it?
Most car owners WOULD PREFER a hard copy record of service and a stamped service book. Thats what I have on my Crosstar, after the first service.
Our Golf, there's no choice, there's a digital record only, and consequently you always feel as if you havent got a full service record in your folder. Maybe im pedantic, but thats not a nice feeling.
It's a bit like all this screen operated nonsense for frequent adjustments to temp / fan / climate, in some cars- you need it to be easy and simple, for safety, none of this searching through screen menus for frequent functions - how stupid and retrograde is that?
Paper service records - easy and efficient for the car owner. For the garage, they can do what they want.