Clubjazz - Honda Jazz & HR-V Forums
Diagnostics, Tuning, Modifications and Maintenance - all Hondas => Dealers & Insurance => Topic started by: Lord Voltermore on February 01, 2022, 01:55:38 PM
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When I got my new Mk 4 in October I was able to change the remaining 5 months of my Yaris policy to the Jazz for a small extra premium.
Just had the 'renewal' from Hastings Direct . I was expecting a change in price , but not this -
"Sorry, you won't be able to renew with us this year
We've searched our panel of insurers to find you a renewal price for your car policy, but none of them have been able to offer one so your policy will end on 1st March 2022. . Don't worry, even though we can't offer you a price that doesn't mean other insurers won't. Try checking out some price comparison websites to see what options are available to you. "
I was thinking of changing anyway, and sure enough got cover quite easily elsewhere at a price I'm happy with.
Whats going on? My circumstances havnt changed, no claims. Can the new FCA renewal quote changes really have such an effect that a company as large as Hastings Direct cannot find an insurer willing to offer a price to a low risk driver on a comparatively modest car?
I suspect there are prices but so high they are an embarrassment, Hastings would rather lose your business for a while than provoke outrage at their prices.
Anyone had anything similar? Is it just on the Mk4?
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Maybe they are about to go bust?
NFU very good, £330 approx, no claims 73yo driver, car 50/50 drive/garage parking countryside village
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Seems they have form for doing this: https://forums.moneysavingexpert.com/discussion/5622172/
I just 'renewed' wife's car with LV=. They did quote for renewal, premium was bonkers. First call to them they wouldn't budge. Called again with a couple of changes and they slightly dropped the price but then said "of course, you've got one of our very old policies - try doing a new quote." Did that - looks identical policy - over £100 less. Some LV= customers have reported being told they're getting a new policy at the lower price, but when the Certificate arrives it's the same policy number as they had before. Methinks there's something afoot!
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
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I have a friend who is an insurance broker, he sent me this a while back :
A client of ours asks can we help his neighbour who is with Hastings and and do a quote for his car. He is 85. I say well we can try but not easy at 85. So they come in. The old guy gives me his papers which shows a renewal date of August 2021. I say this only started 4 months ago. He says yes but he can't get through to them. I ask why is he trying to and he says because he has a new car. Didn't tell me that! So I ask him what car it is. He doesn't know! Has to go back to find out. Comes back and tells me. 13 yr old Suzuki. I run through a quote. He says clean record. No-one quoting. I say I will try and get through to Hastings for you. Now this is what makes me angry. When you call you get messages saying go online. Only call if you have to. I wait listening to 10 minutes of recorded messages before I even get the chance to press 1, 2 etc. There should be bloody rules about this nonsense. Eventually someone picks up who sounds like he works on a farm. He grunts a few things then puts me on to blaring hold music. Then someone else picks up so I explain their client is here and wants to change his car. He goes through the security questions and then tells me its the wrong department !! He then puts me through to someone else who sounds foreign and very bored. This is where the fun really starts.
I tell him I have a client of theirs here and he wants to change his car. He again goes through all the security questions then I give him the car details. He mutters something about a claim and wanders off. What claim? I ask the 85yr old and he says he hit another car! He never told me that either! When? He can't remember. Maybe couple of months. The Hastings guy comes back. He can't insure the car!!! What? Why? He can't say. So what happens now. He has to cancel the policy. But as there has been a claim he will have to pay the full premium too! So now I have the job of telling an 85yr old that they can't insure his car and want him to pay a few hundred quid as well as paying for a new policy with someone else !!
The Hastings guy then says he will email it to the client. I say how when he doesn't have a computer (told me he did it by phone) The guy says he has an email address and reads it out to me. I ask client who this is and he says its his daughter! Seems she set it up on computer 3 years ago ! By now I had had enough. I told him to go back to his daughter and tell her to sort it all out as she had done it originally.
How anyone gets on with "service" like this is beyond me. Absolute disgrace. This is what the regulators should be concentrating on.
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
Here we have insurance companies but then we have Insurance brokers. They are the middlemen who compare the prices of companies to get you the best deal(!) or more likely their best commission. The price depends on the area you live in, your age, your vehicle and even your occupation. Unless you specify otherwise the policy is usually named driver only. If someone else drives your car they are uninsured unless they have their own cover. If you permit someone uninsured to drive your car then you are committing an offence and your insurer won't pay for any damage done to the car.
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
I am married to a Fin and understand that in Finland it is the car that is insured. What I don't understand is that whenever we visit friends and family in Finland we can borrow anyone's car and the insurance will cover whoever is driving with no questions asked what our driving record is like. Even our sons are OK to drive their uncles high spec volvo with no questions asked. In the UK they would not be allowed near a car like that because of their age.
I have asked a few times but have only received a vague answer that "it's the car that's insured'
Incidentally it seems to be the same in New Zealand.
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Seems they have form for doing this: https://forums.moneysavingexpert.com/discussion/5622172/
I just 'renewed' wife's car with LV=. They did quote for renewal, premium was bonkers. First call to them they wouldn't budge. Called again with a couple of changes and they slightly dropped the price but then said "of course, you've got one of our very old policies - try doing a new quote." Did that - looks identical policy - over £100 less. Some LV= customers have reported being told they're getting a new policy at the lower price, but when the Certificate arrives it's the same policy number as they had before. Methinks there's something afoot!
I am insured with LV and have had exactly the same experience. When I compared the wording of the old policy against the new policy I couldn't see any difference.
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I thought there was supposed to be a recent law guaranteeing existing customers the same terms as new customers.
https://www.moneysavingexpert.com/news/2021/05/-insurers-banned-charging-existing-customers-more--new--loyalty-/
Oops Just noticed this has been covered in another thread
https://clubjazz.org/forum/index.php?topic=14114.0
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Hi.
Please feel free to give us a try for insurance if you wish.
Regards,
Dan.
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I thought there was supposed to be a recent law guaranteeing existing customers the same terms as new customers.
https://www.moneysavingexpert.com/news/2021/05/-insurers-banned-charging-existing-customers-more--new--loyalty-/
Oops Just noticed this has been covered in another thread
https://clubjazz.org/forum/index.php?topic=14114.0
Yes Jim, and I think their answer is to not offer a policy at all. The OP should report them to trading standards.
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
I am married to a Fin and understand that in Finland it is the car that is insured. What I don't understand is that whenever we visit friends and family in Finland we can borrow anyone's car and the insurance will cover whoever is driving with no questions asked what our driving record is like. Even our sons are OK to drive their uncles high spec volvo with no questions asked. In the UK they would not be allowed near a car like that because of their age.
I have asked a few times but have only received a vague answer that "it's the car that's insured'
Incidentally it seems to be the same in New Zealand.
It's exactly like that: It's the car that has to be insured. Every person with valid driving license is allowed to drive it and is covered with insurance. Insurance company can decline paying the damage only if the driver has been drunken or in drugs.
For me the UK system sounds very peculiar and tortuous. I mean causing a lot of trouble to car owners and has plenty of minefields.
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I've been looking around and it seems a lot of insurance providers are still operating a loyal customer price hike with LV being the worst but Hastings also mentioned in dispatches along with Halifax.
I'm with LV so I'm expecting to have to change later this year unless things change.
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I'm with LV so I'm expecting to have to change later this year unless things change.
I'm also with LV. Every year I have to go through the dance with them. Get an online quote from them, phone them up and they as good as price match the online cost.
I was hoping that this would stop with the new regulations as quoted above by JimSh and previously by me at https://clubjazz.org/forum/index.php?topic=14114.0 (https://clubjazz.org/forum/index.php?topic=14114.0)
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It's exactly like that: It's the car that has to be insured. Every person with valid driving license is allowed to drive it and is covered with insurance. Insurance company can decline paying the damage only if the driver has been drunken or in drugs.
For me the UK system sounds very peculiar and tortuous. I mean causing a lot of trouble to car owners and has plenty of minefields.
Yes its typically British. Complicated and poorly enforced.
The system in Finland requires government intervention forcing Insurers to give a price thats an average for every one. It benefits high risk drivers and cars, but lower risk drivers pay more than they might. But its still a good system. They have something similar in Bulgaria . Every registered car must have a minimum insurance sticker. Easily spotted an enforced. Issued by private insurance companies but at a regulated price. If the car is uninsured for ,I think 3 months' the car registration is cancelled and they have to go to the police to get a new registration plate. If you want fully comprehensive insurance you still have to buy the minimum sticker, but buy an extra top up policy,sometimes from a different insurance company. But there were complications. The minimum cover is valid in every EU country. They found thousands of Romanians and Greeks were running cars registered and cheaply insured in Bulgaria on a permenant basis in their own countries with lots of insurance claims. ;D
Reality is some drivers, cars , locations etc are a much higher risk for insurers. They want to take money with the lowest possible risk , or might gamble on a risky driver for a bigger premium.
In the UK all registered motor vehicles are assumed to be in use and must be Insured. The Insurance Industry updates a national database of the vehicle currently insured. If you take the car off the road onto private land its the registered keepers responsibility to regularly inform the authorities it is off road (including public places such as car parks) and need not be insured. (SORN - statutory off road notification) Needless to say this system is widely ignored or abused, and the UK has many uninsured drivers. Some insurance companies offer protection from uninsured drivers , but of course legal drivers are paying extra because of uninsured ones.
The car must be insured but the driver must also be insured to drive the car. Either as a policy holder or named driver on the policy. Some policies allow the policy holder (but not named drivers) to drive someone elses car ,usually at minimum cover. And garages and other companies have special insurance.
Some insurance companies are large financial institution with billions of pounds in assets, able to pay any claims.
But many authorised insurers are small organisations of investors who take on a limited risk in return for premium payments. They may not have offices or many staff. They may work under the Lloyds system of syndicates.
They are groups of wealthy investors who ,in return for a share of the premium absolutely guarantee to pay an agreed in amount,(maybe in the millions ) if things go badly wrong. But they dont actually have to put the money into the syndicates bank. But if necessary the poor mite might need to sell one of their mansions to meet the debt .. Meanwhile they keep their millions invested elsewhere. Double return on the same money :P
Thus the uk have " Insurance companies" such as Hastings direct who are not actually approved Insurers in the strict sense. But they are regulated by the financial authorities, and might have a small approved insurance companies in their organisation. They have large staff, advertising budgets, administer claims etc,. Much of the premium you pay will be for their administration fees. But ultimately they spread their insurance risk by using a panel of smaller approved insurer syndicates to actually underwrite the main risks. Some syndicates prefer low risk drivers, for a smaller, but safer income. Others are willing to take risks for a bigger profit. But nothing is forcing them to insure a particular car or driver.
Then there are Brokers, such as Adrian Flux. Similar in many ways I think. I'm not sure of the exact distinction but I think they tend to be more independent, and the better ones will seek out a good deal for a customer by going to many insurance companies, not just the few they normally work with. They work on commission.
Then there are 'comparison ' web sites such as 'Go compare, and 'compare the market'. These operate a search engine. You enter details, on their site and this is input into numerous other data bases. They then present a list of offers from various insurance companies, including some offers from other 'Insurers' such as Hastings Direct. When you chose one you are directed to that companies web site and deal with them directly. The comparison site has limited further involvement beyond collecting their commission.
I hope this helps. I may be wrong in some details.
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All respect to Adrian Flux and other forum insurers.
I tried one a few years ago and the price was competitive but the 2 potential insurers they said they would have placed me with had terrible reviews from customers come claim time.
I remember one was Eagle Star but I can't remember the other. I'd rather pay a bit more but not a price hike.
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Seems they have form for doing this: https://forums.moneysavingexpert.com/discussion/5622172/
I just 'renewed' wife's car with LV=. They did quote for renewal, premium was bonkers. First call to them they wouldn't budge. Called again with a couple of changes and they slightly dropped the price but then said "of course, you've got one of our very old policies - try doing a new quote." Did that - looks identical policy - over £100 less. Some LV= customers have reported being told they're getting a new policy at the lower price, but when the Certificate arrives it's the same policy number as they had before. Methinks there's something afoot!
I originally went to Hastings direct via the portal of "Compare the Market" (simples) .
Then I needed to increase my annual Mileage. To my surprise this involved at least half an hour on the phone to India. They cancelled my original Policy with one insurance syndicate , and issued a new policy with another syndicate. Although increasing mileage should normally add to the cost this new policy was actually cheaper. :-*
I do wonder if by taking out a new policy they no longer needed to pay Alexander the meercat a commission at every renewal .
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
I am married to a Fin and understand that in Finland it is the car that is insured. What I don't understand is that whenever we visit friends and family in Finland we can borrow anyone's car and the insurance will cover whoever is driving with no questions asked what our driving record is like. Even our sons are OK to drive their uncles high spec volvo with no questions asked. In the UK they would not be allowed near a car like that because of their age.
I have asked a few times but have only received a vague answer that "it's the car that's insured'
Incidentally it seems to be the same in New Zealand.
It's exactly like that: It's the car that has to be insured. Every person with valid driving license is allowed to drive it and is covered with insurance. Insurance company can decline paying the damage only if the driver has been drunken or in drugs.
For me the UK system sounds very peculiar and tortuous. I mean causing a lot of trouble to car owners and has plenty of minefields.
How much are Fins typically paying for car insurance?
The argument here is that most drivers pay very low premiums - but it's extremely expensive for younger drivers and is becoming increasingly expensive for "old" drivers too. I was talking to a colleague in Munich and he pays €1200 for his car when I'd expect it to be £300 in the UK.
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In Bulgaria I believe the basic complusory insurance on a Corsa is about £100 , any driver. I think they have started charging more for flashier cars and if the person taking out the policy is young,so plenty insured in grandads name I should imagine.
To add a second policy to make it fully comprehensive is based on the value of the car meaning the cost drops as the car gets older. Total for both probably similar to fully comprehensive in the uk for a low risk driver/car.
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I've been reading this forum for couple of years now, but still caannot understand your (UK) insurence system with companies, insurers and brokers. I would be glad to get some explanation, if you don't mind.
In Finland we have insurance companies, which cannot deny giving insurance for any road legal vehicle. There is a mandatory insurance covering any damage to other vehicles or structures as well all personnel damages. And then optional insurance to cover own vehicle damage. YEs, there are price differences between companies and depending the area you are living and in some companies also the age of vehicle owner. But still same insurance is valid no matter who is driving the car.
I am married to a Fin and understand that in Finland it is the car that is insured. What I don't understand is that whenever we visit friends and family in Finland we can borrow anyone's car and the insurance will cover whoever is driving with no questions asked what our driving record is like. Even our sons are OK to drive their uncles high spec volvo with no questions asked. In the UK they would not be allowed near a car like that because of their age.
I have asked a few times but have only received a vague answer that "it's the car that's insured'
Incidentally it seems to be the same in New Zealand.
It's exactly like that: It's the car that has to be insured. Every person with valid driving license is allowed to drive it and is covered with insurance. Insurance company can decline paying the damage only if the driver has been drunken or in drugs.
For me the UK system sounds very peculiar and tortuous. I mean causing a lot of trouble to car owners and has plenty of minefields.
How much are Fins typically paying for car insurance?
The argument here is that most drivers pay very low premiums - but it's extremely expensive for younger drivers and is becoming increasingly expensive for "old" drivers too. I was talking to a colleague in Munich and he pays €1200 for his car when I'd expect it to be £300 in the UK.
Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
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Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
The optional "kasko" is also called Kasko in Bulgaria. I knew Finnish was related to Hungarian but seems Slavic languages are also sharing some relatively new words. Makes a change from them being in English ;D
At a total of £455 its not that much more than the UK. With a full no claims discount, and living somewhere fairly rural I am paying under £400. I could probably get it cheaper still by choosing a policy with fewer extras.
But some drivers, especially those living in a big city, could easily pay much more.
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Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
The optional "kasko" is also called Kasko in Bulgaria. I knew Finnish was related to Hungarian but seems Slavic languages are also sharing some relatively new words. Makes a change from them being in English ;D
At a total of £455 its not that much more than the UK. With a full no claims discount, and living somewhere fairly rural I am paying under £400. I could probably get it cheaper still by choosing a policy with fewer extras.
But some drivers, especially those living in a big city, could easily pay much more.
Kasko insurance name came to Finnish language from Germany, but I've heard it's originally from Spanish.
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Countries sharing 'foreign' words amongst themselves :o . Whats wrong with using good old english,such as " optional supplementary comprehensive extension policy " ? ;) ;D
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Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
As others have said, pretty similar cost and bonus structure to UK for average age driver / average location. We don't really have 3rd party on its own any more - I think you can get it, but from most insurers it's no cheaper than comprehensive.
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Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
As others have said, pretty similar cost and bonus structure to UK for average age driver / average location. We don't really have 3rd party on its own any more - I think you can get it, but from most insurers it's no cheaper than comprehensive.
I think most of the risk is in the third party element- ,personal injury and death compensation , repair to other vehicles etc. Which could be substantial . But their extra liability for fully comprehensive is limited to the value of the car. If repair costs exceed that the car is written off. I got the same quotes for 3rd party or fully comprehensive on My 2007 Yaris . Not sure the same would have been true for my new Jazz. Not that I looked for third party :o
High risk young drivers may still find bare minimum insurance a worthwhile saving.
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I'm expecting my renewal quote from General Accident any day now. I paid £237 full comp for my Mk3 Jazz in March last year.
I got a flyer from Saga Insurance offering me a guaranteed freeze on my premiums for 3 years if I switch to them. Just shy of £600 was their quote. That said I have never had a competitive quote from Saga and they are supposed to be aimed at my age group!
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A lot of these so called dedicated age related companies can be very expensive.
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Just got a renewal quote via Money Supermarket for my Mk4 Jazz EX = £742
What the hell is going on?
OK, so I'm coming up to age 85, but have a clean licence, been driving for over 65 years , without any accident that was my fault. 2 additional drivers (my daughters) each with clean licence and no accidents.
Is it really down to age or maybe it's because it's a Hybrid, can someone please explain this outrageous cost ?
N
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Father in law stopped driving a couple of years ago at 92 - his last premium for an Astra was over 2 grand.
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As I had some time yesterday I looked up LV on Trustpilot.
I spotted a trend with new customers impressed with the quote but 1 star reviews related to renewals. I got bored reading all the recent Jan 2022 renewal 1 star complaints.
I haven't investigated but a fair number of the posters were claiming LV owners Allianz was the new problem. The other regular post theme was the attitude of phone staff who appear to be losing interest and are coming across as grumpy and unhelpful.
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Mandatory "traffic insurance" for my GK5 Jazz is 210 €/year (£175) and optional comprehensive cover "kasko" would be 1115 €/year (£930) for a new customer and goes down to 335 €/year (£280) if there are no incidents covered by the insurance within certain amount of years. That is called 70% bonus.
As others have said, pretty similar cost and bonus structure to UK for average age driver / average location. We don't really have 3rd party on its own any more - I think you can get it, but from most insurers it's no cheaper than comprehensive.
I think most of the risk is in the third party element- ,personal injury and death compensation , repair to other vehicles etc. Which could be substantial . But their extra liability for fully comprehensive is limited to the value of the car. If repair costs exceed that the car is written off. I got the same quotes for 3rd party or fully comprehensive on My 2007 Yaris . Not sure the same would have been true for my new Jazz. Not that I looked for third party :o
High risk young drivers may still find bare minimum insurance a worthwhile saving.
I have just mandatory third party insurance "traffic insurance" for low value secondary vehicles. If the car market value and thus max repair cost or write off value is less than approximately 1000 GBP or EUR, there is no sense to pay insurance more than the value of the car in two years.
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When I got my new Mk 4 in October I was able to change the remaining 5 months of my Yaris policy to the Jazz for a small extra premium.
Just had the 'renewal' from Hastings Direct . I was expecting a change in price , but not this -
"Sorry, you won't be able to renew with us this year
We've searched our panel of insurers to find you a renewal price for your car policy, but none of them have been able to offer one so your policy will end on 1st March 2022. . Don't worry, even though we can't offer you a price that doesn't mean other insurers won't. Try checking out some price comparison websites to see what options are available to you. "
I was thinking of changing anyway, and sure enough got cover quite easily elsewhere at a price I'm happy with.
Whats going on? My circumstances havnt changed, no claims. Can the new FCA renewal quote changes really have such an effect that a company as large as Hastings Direct cannot find an insurer willing to offer a price to a low risk driver on a comparatively modest car?
I suspect there are prices but so high they are an embarrassment, Hastings would rather lose your business for a while than provoke outrage at their prices.
Anyone had anything similar? Is it just on the Mk4?
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I found this on the Money Saving Expert Form :-
So, my car's been insured with Hastings Direct for the past three years. Expiry on the latest policy was up in 3 weeks and I still hadn't received a renewal quote.
Upon sending their customer service an email, they replied saying that their panel of insurers weren't able to quote on my policy and so the policy will expire on the set date and I need to arrange my own insurance.
I went on confused.com, put in all my details and lo and behold Hastings is right at the top (like it has been ever since I've been with them) on a comparison. I thought it's probably a mistake and then went to the Hastings Direct website and did a quote, again got a very competitive price that I was happy with.
I went ahead and bought the policy online and got an email a few minutes later saying the policy documents are available online and recommending that I register. I've been registered online for a few years now so I just logged in and I see the new policy right there with all the relevant documentation!"
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Sounds like the computer said no !
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Just got my renewal quote from General Accident - £333. It's complicated because I changed car during the old policy but it represents a 10% increase.
I have had a quote via Go Compare for £256 with Tesco Bank. I've been with them before so I guess I'll be going back.
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This got lost when the page refreshed but I wonder if LV are breaking the rules ?
As I had some time yesterday I looked up LV on Trustpilot.
I spotted a trend with new customers impressed with the quote but 1 star reviews related to renewals. I got bored reading all the recent Jan 2022 renewal 1 star complaints.
I haven't investigated but a fair number of the posters were claiming LV owners Allianz was the new problem. The other regular post theme was the attitude of phone staff who appear to be losing interest and are coming across as grumpy and unhelpful.
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>:( So it seems I'm not the only one where Hastings direct have declined to renew ! Thats one way of not having to treat existing customers more fairly. Dont have any. Or as in the case of Money Supermarket ask silly money in the hope they will go away, or unwittingly pay well over the odds. They can stay. Each company will lose some customers but will win some of those now looking for new deals.
Fresh new customers , unaware of how premiums could have been.
Hastings Direct Lied to me. They do have insurers willing to quote - for new customers.
In what seems to pass for ethics these days they may argue they didnt lie because they did indeed ask a panel of Insurers. But only those that would give the answer they want.
I want to say i would never do business with Hastings direct again. But the reality is many others may also be 'at it ' or not bear close scrutiny . Insurers based in tax free off shore Islands is very common
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And I've heard that in some other countries Insurance attracts investors who came by their money by ,erm, dubious means. 8) :-*
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As I had some time yesterday I looked up LV on Trustpilot.
I spotted a trend with new customers impressed with the quote but 1 star reviews related to renewals. I got bored reading all the recent Jan 2022 renewal 1 star complaints.
I haven't investigated but a fair number of the posters were claiming LV owners Allianz was the new problem. The other regular post theme was the attitude of phone staff who appear to be losing interest and are coming across as grumpy and unhelpful.
Certainly it was my thought that the takeover by Allianz may have a lot to do with what's going.
I have to say though, that having spoken at some length to two staff in the last few weeks I found them helpful, but perhaps in a slightly "fed up with the situation" way. It seemed like the second one was almost tipping me the wink to try a brand new quotation. Perhaps she could have been more helpful by just giving me the new price in the first place but likely they can't do that.
I would normally walk away from companies that do this sort of thing and I had looked at Aviva before - I quite liked the look of their "Premium" policy. I was baffled by why I couldn't find it on their website - turns out they've stopped doing it.
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Just got my renewal quote from General Accident - £333. It's complicated because I changed car during the old policy but it represents a 10% increase.
I have had a quote via Go Compare for £256 with Tesco Bank. I've been with them before so I guess I'll be going back.
Just been on Uswitch the best quote £335 with a company called Marshmallow, the worst was a firm called "Black Box" at £6,100 :o
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Interesting and related was the email I got from LV= this morning relating to my house insurance:
Dear Colin,
Before you receive your LV= Home insurance renewal quote, we wanted to let you know about a new regulation by the Financial Conduct Authority (FCA).
The change means we need to make sure your price is the same or cheaper than if you were a new customer with us. And that’s exactly what we’ll do when we calculate your upcoming renewal.
We’ll calculate your price:
• on exactly the same cover you have today, including any add-ons
• using the personal information we hold on your current policy, like your date of birth and employment status
• compared to a new customer price on the same day your renewal was generated
Your renewal price could still go up or down depending on a variety of things like the cost of repairs, or if you’ve made any claims.
If you compare your renewal to a new price from us, they may be different if you've changed things like; voluntary excess, any add-ons, personal information such as your employment status and how you set up your policy (e.g. online or over the phone).
You can be sure your renewal won't be more than if you were a new customer with us, based on exactly the same cover you have today.
You don’t need to do anything just now; your renewal invite will be with you shortly.
If you want to know more, we’ve put together a helpful summary for all our customers at LV.com/gi/fca-faqs
Kind regards,
Heather Smith
Managing Director, LV= General Insurance Retail
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I received my renewal notice today, from my usual insurer NFU, quoting the cost to renew my Mk4 EX, as £827.43.
What's going on? Has the insurance world gone mad?
I'm talking here of an 85 year old male, who has been driving over 60 years without an accident that was my fault.
I have included my daughter and son-in-law as additional drivers, again claim free for 20+ years.
Checking through a number of comparison sites I find that the lowest quoted premium is £410.59, less than half the cost, from a company called Flow Insurance, who I have never heard of, are they any good?
Incidentally the cost for the identical Flow cover via a somewhat 'Confused' comparison site was £82.09 more expensive.
Checking with a company who claim to have no upper age limit, resulted in they didn't want to know at all.
Can anyone in their 80s tell me who they are insured with, or give any reason for these wildly varying figures, before I just give up and set fire to the car!!!!
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I am currently with Hastings Direct on my Civic which expires on the 8th, my renewal had gone up £7 from last year which was fair, reasonable and competitive, however my needs had changed and with the changed cover that I needed Hastings were no longer competitive, so I've arranged renewal with Aviva via 'Confused' comparison website. Also there is a current promotion on, so I'll also get a £20 Halfords voucher from Confused.
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Checking through a number of comparison sites I find that the lowest quoted premium is £410.59, less than half the cost, from a company called Flow Insurance, who I have never heard of, are they any good?
Incidentally the cost for the identical Flow cover via a somewhat 'Confused' comparison site was £82.09 more expensive.
I can only go from what I've seen checking them out on line. And some of this may be out of date. They are,or were ,a subsidiary of LV insurance . Aimed initially at the young 'millennials' with monthly insurance, but now seem to do annual insurance. They save costs by being on-line only ,with customers doing much of their own administration and policy amendments on line. They do not have a call centre. ie You cannot phone them for help.
How much value do you place on being able to speak to someone on the phone.Especially as you have been with NFU, who pride themselves on being local 'old fashioned' insurers.
With many of the big names it can seem to take all day before you get to speak to someone anyway. You may not get the sharpest tool in the box, or english may not be their first language. And I sometimes end up thinking it would have been better and easier by a couple of brief e mails.
Indeed my wife recently resolved a complex issue with her phone provider by whatsapp messaging, with more or less live responses.
It depends how comfortable you are with doing it this way,with no phone option. And how much you could save.
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I think this is justified as an "insurance shock"!
Just had my renewal notice from LV and the premium has gone down from £230 to £196 - two 80 year old drivers , full n.c.b., parked either in garage or on drive, country village. Needless to say I paid up within 30 minutes of getting the quote, a month before the renewal date....
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Friend insured his Prius last year for £310
He's just had his renewal letter through for £1044
He's done some shopping around and the lowest so far is £827
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Prius is an EV.
EV insurance has gone through roof due to claims and lack of spare parts making repairs take months (think Teslas)
In addition, Insurers no say: isolate BEV for 7 days before working on it, and 15M radius around car free due to fire risk,
Needless to say costs go up A LOT,
(Or if you are a conspiracy theorist, it's a plot to put the voters in their places and not have cars:-)
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His is a hybrid, just like our MK4 Jazz
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https://www.insurancetimes.co.uk/news/motor-premium-inflation-slows-in-q4-2023-despite-some-brands-escalating-prices-at-much-higher-level-than-average/1447548.article
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Seems like it may not just be car insurance. Just had an E mail from my home insurers LV ( no- I dont own the company ;D ) I though it was the renewal . It explained why insurance costs are going up so much - more claims, higher building costs, bad weather, Blah Blah . But no. They will be sending the renewal quote in a few days .. This was just priming me to expect the worst :o Presumably they hope I will be less shocked and less likely to rush to find a cheaper quote. I'm hoping they have also played the double mind game of it not being as bad I was expecting.
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I renewed my house insurance via a broker friend a month ago
He used Ageas and it was very similar to last year
Can't remember the exact figure but is in the low £200's
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Just renewed my home insurance with LV. It went up by a whopping 23%.
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Just renewed our home insurance with Aviva. Full bells and whistles policy up by £13 pounds from last year
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I renewed my house insurance via a broker friend a month ago
He used Ageas and it was very similar to last year
Can't remember the exact figure but is in the low £200's
Hope you don’t have any issues as Ageas are an absolute nightmare to deal with.
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Hope you don’t have any issues as Ageas are an absolute nightmare to deal with.
I have found them to be excellent. I had a repair done under their insurance and 3 years later rust broke through. They arranged for the car to be taken to a different repairers, who replaced the door, resprayed the FNS wing and fixed some damage that the original repairer missed.
Excellent service
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Just had the renewal from LV . It went up 27% from last year . The 'warning' e mail was a bit deceptive in that it quoted an increase in claims of 50% and the cost of the payouts they made of 70 % . As they no doubt intended I paid more attention to the high percentage, and less to the fact the increase was spread over an indeterminate number of "recent years"
So a bit relieved,but also a bit peeved at their tactics. Not peeved enough to no longer do business with them, or relieved enough not to check for other quotes.
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I renewed my house insurance via a broker friend a month ago
He used Ageas and it was very similar to last year
Can't remember the exact figure but is in the low £200's
Hope you don’t have any issues as Ageas are an absolute nightmare to deal with.
My broker handles all that on my behalf. He's had no issues in the past which is why he uses them
If he does have any issues at claim time he drops the company off his database
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My renewal with Dial Direct (Ageas) has gone up from £169.86 to £222.19.
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My turn
LV gone up from £267 to £485
I put all my details into DL as a paper exercise and they quoted £976 !!! Now waiting for DL to start some sales strategy with texts and emails. They will be fun to reply to :)
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The whole industry got together and the competition authority needs to investigate this
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IMHO the problem is electric cars, well not so much electric cars but the potential for damage of the battery in any accident resulting in an insurance write off.
Understandably no one wants to take a risk on a potentially lethal battery being reused with the consequences that might bring.
Unless/until there is a process in place to re certify batteries as roadworthy the annual price hike is likely to continue.
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The day before renewal I got a LV email telling me that insurance claims and costs had risen considerably so expect a shock
What has happened in my case is that my quote is what it would have been had I stayed in London and I'd bugetted for it
According to LV, claims have risen 30% and claim costs have risen 75% ...... yes, thanks EV
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Direct line quoted me over £800.
LV wouldn't quote the car as mentioned previously.
(2007 Jazz Sport, 43 year old male, licence since 2001, 10 years NCB).
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When speaking with my broker friend yesterday he said my insurance rise is about right and he's heard of unacceptable DL quotes
What he did mention is that Chinese BYD have no parts network setup in the UK and he has heard of their cars having to be written off because spare parts are just not available
He pays just north of £500 for his Mazda CX-30 now and he did a paper exercise on a BYD Seal ....... £4,000 !!!!!
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I read something about this the other day. Its not just BYD but other Chinese makers, and expected to affect some other Chinese makers planning to enter the UK market soon. Its partly the shortage ,and long delays for parts, but also a lack of information about how the cars can be repaired.
The Uk insurance industry claim its because the Chinese makers dont understand the Uk market, where insurers strive to return damaged cars to as good as new in the shortest possible time (But not necessarily cheaply :( )
But in China and other Asian countries its more common for even quite new cars with a lot of crash damage to be repaired in a very labour intensive way by a large workforce of very low paid panel beaters.
Thus the Uk repair/insurers often write off a chinese car thats should be repairable. But they are not squeaky clean. No doubt many are bought cheap and repaired cheaply using more 'traditional skills' ,and making use of used parts etc. . (or stolen parts which again puts up insurance premiums ).
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Re insurance shock, this post is about a nice shock!
My lad is 19yrs old, 2 yrs NCB and full licence. No claims or convictions, so full credit to him. He drives a 2012 Civic mk9 1.8 petrol and we were expecting the renewal to be c£3000. Admiral have renewed his policy for £1550 comprehensive with a 400xs 14k miles per annum. I've checked all the details and it is correct. Premium paid in one as he's saved up expecting a £3k bill. Yeah, a nice surprise. :D