Clubjazz - Honda Jazz & HR-V Forums

Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: Bristol_Crosstar on April 02, 2021, 09:23:26 AM

Title: Mk 4 software updates issue
Post by: Bristol_Crosstar on April 02, 2021, 09:23:26 AM
As a new owner I'm trying everything out on my Crosstar, so I thought I'd check for software updates (as I'm not sure the subwoofer in the boot is working). I duly connected to our WiFi but the system spat out an error when trying to connect for the update check. Having discovered it can also be done by USB I thought I'd try that in case it didn't like our WiFi. I duly downloaded the software versions onto the USB from the car and went onto the site usb.honda.com to read the file and check for updates. When I try and upload the file I get "connection failure" "Error accessing server" so it seems the problem is Honda's server rather than anything at my end. Has anyone managed to do this successfully recently?
Title: Re: Mk 4 software updates issue
Post by: TiJazz on April 02, 2021, 07:58:10 PM
I don’t think I’ve ever seen any kind of connectivity work in any car. I wouldn’t worry about it
Title: Re: Mk 4 software updates issue
Post by: Foksadure on April 03, 2021, 09:51:15 AM
I would not mess with a software update on a brand new car under warranty anyway. It's not your regular computer.

If the subwoofer volume level parameter in the infotainment system has no effect, I'd contact the Honda car dealer first.
Title: Re: Mk 4 software updates issue
Post by: Kremmen on April 03, 2021, 11:35:28 AM
My Civic has a factory fit subwoofer in the boot and I've never heard it from the drivers seat. It does work because I used some tubing as a stethoscope early on.

It probably isn't noticeable unless your in wake the neighbours mode.
Title: Re: Mk 4 software updates issue
Post by: Pine on April 03, 2021, 11:37:22 AM
Can you increase the subwoofer volume in the sound menu?
Title: Re: Mk 4 software updates issue
Post by: Jocko on April 03, 2021, 11:41:33 AM
A subwoofer is not directional. I was into hi-fi, and at one show it was JR speakers on demo and the salesman asked where the bass was coming from. Everyone pointed to the front but he said no and pointed to the coffee table in the corner. That was the subwoofer.

(https://lh3.googleusercontent.com/proxy/agoaw67U892tMCu4xQfVHi5VQgaKqVaBpRntekhBBtSqiedk66H_GRx4fnXjG9QlL5h-0JLYgVMsJFzNYkKcej3wBFeusDyHZoBPmp3Wmu14qODQb8B0Rb38peL7m3DXc6s5Ia5an7A)
Title: Re: Mk 4 software updates issue
Post by: Foksadure on April 04, 2021, 09:30:47 AM
Can you increase the subwoofer volume in the sound menu?

Yes there is a parameter for that in the crosstar.

One can also use test tones:
https://www.audiocheck.net/audiotests_index.php

Everything under 80Hz should be subwoofer territory, albeit non directional.
Title: Re: Mk 4 software updates issue
Post by: Bristol_Crosstar on April 04, 2021, 06:20:41 PM
Can you increase the subwoofer volume in the sound menu?

Yes there is a parameter for that in the crosstar.

One can also use test tones:
https://www.audiocheck.net/audiotests_index.php

Everything under 80Hz should be subwoofer territory, albeit non directional.
I had the subwoofer volume set to max but nothing was coming out when I checked in the boot. It turned out to be my sound source, I was streaming from my phone using Bluetooth. Once I changed to Radio 1 on Dab and turned up the volume there was some output, doesn't make much difference at lower volume though
Title: Re: Mk 4 software updates issue
Post by: Foksadure on April 07, 2021, 11:42:24 AM
I noticed that the infotainment level (i.e. gain) was not so high when streaming from my old phone using Bluetooth, compared to direct mp3 playback from the USB slot.

Had I've bought a Crosstar instead of the EX, I'd have tried to download some full range test tones to an USB flash drive and see how it goes with the sub at decent level.
Expecting windows rattling, that sort of thing. :D

If memory serves me right, BBC Radio 1 is their dance/pop channel. Should have plenty of bass.



Title: Re: Mk 4 software updates issue
Post by: LumpyCrump on January 27, 2023, 09:13:36 PM
As a new owner I'm trying everything out on my Crosstar, so I thought I'd check for software updates (as I'm not sure the subwoofer in the boot is working). I duly connected to our WiFi but the system spat out an error when trying to connect for the update check. Having discovered it can also be done by USB I thought I'd try that in case it didn't like our WiFi. I duly downloaded the software versions onto the USB from the car and went onto the site usb.honda.com to read the file and check for updates. When I try and upload the file I get "connection failure" "Error accessing server" so it seems the problem is Honda's server rather than anything at my end. Has anyone managed to do this successfully recently?

Has anyone got this to work at all? Desperately trying to update my car's infotainment and getting the same message - all Honda customer support told me to do was to go to a dealer...
Title: Re: Mk 4 software updates issue
Post by: SebastianTR on January 28, 2023, 05:54:41 AM
Check out this topic.
https://clubjazz.org/forum/index.php?topic=14684.0

There is a hidden diagnose mode on this car. You can check you speakers, cameras, GPS etc... are  working correctly.
Title: Re: Mk 4 software updates issue
Post by: ColinB on January 28, 2023, 08:39:02 AM
... all Honda customer support told me to do was to go to a dealer...

So why not go to a dealer?

The legal position is that your contract is with the dealer who sold you the car, if there’s something wrong with it they must fix or replace it. You do not have a direct legal relationship with Honda UK, so their customer support response directing you to the dealer was correct. It is up to the dealer to manage the relationship with Honda, you just have to fight your corner with the dealer and insist that they do their job. Your ultimate sanction, if you feel that strongly about the issue, is to (threaten to) reject the car: I did that with an infotainment fault on my Mk3 when it was new, and it certainly got their attention.
Title: Re: Mk 4 software updates issue
Post by: Kremmen on January 28, 2023, 09:39:48 AM
I see lots of posts across various car forums where there appears to be a tricky fault.

The owners always seem to want a cheapo DIY fix, which is sometimes appropriate but some reported faults really do need a franchised dealer who have the tools and knowledge, and, access to Honda.
Title: Re: Mk 4 software updates issue
Post by: NoelM on January 28, 2023, 09:47:42 AM
One of the reasons my 72 plate got rejected as previously mentioned
Title: Re: Mk 4 software updates issue
Post by: pasqui on January 30, 2023, 06:51:25 PM
I have a new (1 month) Crosstar. I had more expectations from the infotainment, but I can confirm that the subwoofer works as expected. The cut-off frequency is quite low (I like that) and this could make it difficult at first to hear the effect. I suggest to do some tests with lossless music, in a quiet place and double check the streaming settings. Many providers compress audio files and Bluetooth does not help, still the subwoofer presence should be evident.
I did not do any update so far as the car is new and I have been struggling with the Honda app. It finally works, maybe it could be much easier and I still need to go through four levels of authorisation/consent each time I want to use it.
I tried a few times to connect to Wi-Fi and hotspot but the car refused to proceed with the software update or to access the Honda app Centre.
Title: Re: Mk 4 software updates issue
Post by: nowster on February 01, 2023, 01:43:46 PM
A good track for testing subwoofers is "Flight of the Cosmic Hippo" by Béla Fleck and the Flecktones. It features a bass with loosened strings. MP3 encoders cut off the lowest notes.
Title: Re: Mk 4 software updates issue
Post by: Marco1979 on February 01, 2023, 02:01:23 PM
A good track for testing subwoofers is "Flight of the Cosmic Hippo" by Béla Fleck and the Flecktones. It features a bass with loosened strings. MP3 encoders cut off the lowest notes.
Hear hear! Great track. Also most tracks of Lorde will put your subwoofer to the test, e.g. Royals.
Title: Re: Mk 4 software updates issue
Post by: Lord Voltermore on February 03, 2023, 03:16:47 PM
A car a couple behind me in traffic was deafening all around them with blaring music.   The irony is it was  "The sound of Silence" by Simon and Garfunkel . ;D   Which tends to place the driver in  my generation.  Needs to put his hearing aid up .
Title: Re: Mk 4 software updates issue
Post by: Kremmen on February 03, 2023, 03:55:15 PM
There are some selfish ******* around who turn up the volume and drive around with windows open.

As you say it's usually brain dead youngsters
Title: Re: Mk 4 software updates issue
Post by: Jazzik on February 03, 2023, 04:25:28 PM
I always wonder why people care about the sound (or noise (https://www.cheesebuerger.de/images/smilie/konfus/n065.gif))system in a car, just about the worst acoustic space (https://www.cheesebuerger.de/images/smilie/konfus/c015.gif) you can imagine.
I consider music in the car as "background wallpaper", just like in a shopping center. Quality is of no importance.
I really enjoy music live in a concert hall or recorded at home. There I put (preferably 80 grams) black, round vinyl on the Origin Live Aurora, turn up the volume knob of the Sonneteer Campion and enjoy what comes out of the Rega speakers ...
I wouldn't spend one penny on so-called "High End" (https://www.cheesebuerger.de/images/smilie/konfus/a085.gif) car audio.
Title: Re: Mk 4 software updates issue
Post by: Kremmen on February 03, 2023, 04:29:42 PM
Have to agree
Title: Re: Mk 4 software updates issue
Post by: Lord Voltermore on February 03, 2023, 04:59:00 PM
I never play music loud, in the  car or at home , and dont feel the need for highest sound quality in the car.  I think after a few years   some  have to have it increasingly loud to overcome their self inflicted hearing loss.
Some might benefit from Bone conduction earphones. Anyone ever used them?

I never really noticed how much soundwaves affect you  until   sitting in traffic in silent EV mode.  Not just my own modest music levels,  but from the  sound systems and engine vibrations of  nearby vehicles.    But I suppose  when you sit somewhere peaceful you can hear the  leaves falling.  And dont get me started on tweeting birds and grasshoppers  >:(
Title: Re: Mk 4 software updates issue
Post by: Guinness 2 on February 03, 2023, 05:13:12 PM
I know that driving through France on the Autoroutes in particular but also a lot of minor roads I can have the music volume turned down several notches and can still hear perfectly well (both the music and passengers voices).  Cross the channel, up the M20 and volume goes up and up and still hard to hear.  Our roads are terrible in the UK. professional cyclists always refer to our roads as 'heavy' and that's before this years potholes have added to the cacophony!
Title: Re: Mk 4 software updates issue
Post by: Expatman on February 03, 2023, 10:13:17 PM
That’s because we live in a country gently sliding into third world ways!
Title: Re: Mk 4 software updates issue
Post by: SebastianTR on February 04, 2023, 08:18:54 AM
Hello from 3. world country  ;D


@Jazzik
Honda sell this car with premium sound system.
When you see on brochure you get excited and think it'll be premium high quality stuff but it's just OK.

But I agree with you. You can't listen quality music on a car. It's pointless to spend money on audio system.

By the why jazz crosstar has very decent audio system. You just expect more whe you read premium sound system.