I recently contacted Honda customer service via the web site to ask about the correct number to call for Hondacare Breakdown & Accident Service for Mk 4 Jazz e:HEV; the final email response I received is shown below
Thank you again for contacting Honda (UK) regarding the number for Hondacare Breakdown Service.
The number to use for when the App is not available is +44 (0) 2079 493 185 for Breakdowns and Accidents.
We apologise if this is not made clear on the website.
I called the number and it is answered by Hondacare Assistance with menu options for Breakdown Assistance & for Accident Assistance.
Before I contacted Honda I called the dealer that sold me the car they told me to use the 0800 521 728 so it seems is not just customers who are confused! Honda have not updated the web site though!
I have a tale reference Honda recovery/breakdown, : purchased my new ex July 21, a week after it would not start = Honda breakdown /recovery, 2 weeks later ....same thing, battery flat = Honda breakdown, I took it to the dealers & insisted they put in a new battery, Vertu Honda obliged.
Early September we travelled to the Isle of Bute, calling in to see relatives at Dewsbury on the way, we had a near side front blow out, this was at midnight = Honda breakdown, had to stay with relatives in order to get a new tyre fitted. In the morning had to take the car to Castleford, the only tyre fitters that had one in stock = Honda break down.
As you may see it is quite a lot of recovery for a new car, the Honda breakdown number I struggled to find!!!!, this service is operated by the AA & they then farm it out to local contractors, I may add that it is a very laborious procedure ringing the number 0800 521728 , we were stranded in the middle of the night, in the middle of nowhere.
I thought the AA would be spot on but .... as I said it is a laborious process.
All good though since those mishaps, love the car, a comfortable drive & ride.