Author Topic: The complainers.  (Read 13707 times)

Skyrider

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The complainers.
« on: August 07, 2016, 11:55:33 AM »
I am new to this forum but it seems to be dominated by serial complainers. Headlights, CVT, boot size, boot floor, proximity alarms,  etc, etc. I accept that the infotainment is a bit glich prone. There have been calls for Consumer rights, Watchdog, writing to Honda and it's CEO etc. Didn't people research their purchace before parting with their hard earned cash? There is a headlight survey  somewhere on this site with 16 don't likes. As far as I can work out there are 8,766 Mk3 Jasses registered in the UK. There must be a vast majority of totally satisfied owners.

Before I bought my Jazz, over about three months I did several test drives, and was given a demonstrator for an afternoon and I read the UK owners manual. In the Brochure on page three it states that the car has been completely re-engineered from top to bottom. As I had not owned a Jazz before I did not make the mistake of comparing it to previous models, it is obviously a complete redesign.

The time to find the things you don't like about a car is before you buy it not after.
« Last Edit: August 07, 2016, 04:10:21 PM by Deeps »

trebor1652

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Re: The complainers.
« Reply #1 on: August 07, 2016, 12:06:29 PM »
Well said Deeps.
But not all is complaining a lot is expressing an opinion.
I like my mk3 but in my humble opinion the automatic headlights do come on way to early, what's the point of having drl's?
But I have got over that now and accept the car for what it is, a comfy ride with an engine that you have to rev occasionally to remind you that it is there.👍

Sent from my XT1039 using Tapatalk


RichardA

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Re: The complainers.
« Reply #2 on: August 07, 2016, 12:17:06 PM »
The time to find the things you don't like about a car is before you buy it not after.

This is partly why forums like this exist, to allow prospective owners to find out information, warts and all, before taking the plunge. Many Mk3 owners on here were early adopters who for obvious reasons couldn't do much research beforehand, but they've helpfully provided feedback - good and bad - to assist others in making a decision.

Some problems can't be identified on a (usually very short) test drive. You were very lucky to get a Jazz for the whole afternoon, most dealers only offer a 20min accompanied drive on a pre-set route, if that.








Skyrider

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Re: The complainers.
« Reply #3 on: August 07, 2016, 12:34:07 PM »
Not lucky, a returning customer to a multi franchise local dealer. A good relationship with a dealer can work wonders. :-)

mikebore

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Re: The complainers.
« Reply #4 on: August 07, 2016, 01:11:04 PM »
Internet forums nearly always have a lot of "complainers" but in my opinion these Jazz forums are amongst the best for constructive criticism and useful discussion. Sure there is negative complaining but not as much as elsewhere.

No product as complex as a car is going to be perfect in every respect for every individual, so most people will have issues they would like to discuss, and perhaps even find a solution to. Those issues would not (in most cases) have changed the choice of car.

Paulwhitt20

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Re: The complainers.
« Reply #5 on: August 07, 2016, 02:15:17 PM »
I did try and start a thread a few months ago - "I like my MK3 Jazz because" but it soon became another complaining thread.

My wife had a MK1 Jazz and it was one of the best cars she had had, so when it was time to change we waited for the MK 3 expecting it to be similar to her original Jazz but better.  The ride is better and the lower car tax, but all the technology and cost cutting lets it down. Especially when the technology does not work properly.

If the car was written off, would you buy another? The answer for me is most defiantly no. If it was my car not the wife's it would have gone back by now.

Skyrider

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Re: The complainers.
« Reply #6 on: August 07, 2016, 03:29:00 PM »
Apart from infotainment glitches has anyone actually had a fault on a Mk3 Jazz as opposed to something they don't like?

If they have had a fault did the dealer fix it or was the car rejected as is possible under consumer law.

Nothing has fallen off my Jazz and I am pleased with it.
« Last Edit: August 07, 2016, 03:33:02 PM by Deeps »

John Ratsey

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Re: The complainers.
« Reply #7 on: August 07, 2016, 04:04:17 PM »
The Jazzes' automotive engineering is fine.

It's the niggles with the software and gadgets which annoy me but they can't be classified as faults. Another deficiency which I identified recently is that the auto idle stop reads the battery condition only when the engine is started and doesn't check it again until the next start: Leave the car unused for a week or two and then drive for a couple of hours and you will find that the auto idle stop won't work due to low battery. However, if the car is stopped and restarted after a couple of miles then everything is OK. Software needs a lot of testing and debugging and Honda didn't do enough in that respect. I've had no problems with the touchscreen system which spends its time displaying the mpgs of the last couple of trips for want of anything more useful to do.

Maybe your Jazz has more recent software than mine and Honda have made some changes. I hope so but will only find out next month when my car has its annual service.
2022 HR-V Elegance, previously 2020 Jazz Crosstar

culzean

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Re: The complainers.
« Reply #8 on: August 07, 2016, 05:40:21 PM »
Cars are very complicated things these days,  but for all their complexity and the way some of them are treated they do a remarkable job.  Something one person does not like may please someone else - many people think when they buy a car they have bought the entire factory and everyone should be falling over themselves to look at their personal dislike.

Constructive criticism is one thing -  having a bad experience with one car or dealership and bad mouthing the whole brand is another,  learning the correct way to complain to a dealer is worth doing - don't just march in there threatening them with legal action,  even the law says they must be given sufficient reasonable time to deal with a complaint and rectify a problem.   There are lots of very satisfied Jazz owners around the world, I still see a remarkable number of 2002 / 3 models driving around in good condition -
Honda  =  Happy Owners No Disappointments Ahead
Some people will only consider you an expert if they agree with your point of view or advice,  when you give them advice they don't like they consider you an idiot

monkeydave

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Re: The complainers.
« Reply #9 on: August 07, 2016, 06:32:33 PM »
i think all car makers should have a car at the base of their range with no auto lights and wipers, no tire sensors, no walk away lock itself and no push button start. just wheel trims and an option for a/c and no rear electric windows and they can knock off £2000 at least

cars are full of junk that no one needs these days and if you really want all the gizmos you can get a higher trim level

car prices are creeping up and up and the risiduals are not as good as they should be, maybe because of used mobility cars flooding the market i dont know but something has changed since the late 90s

i have a 1.2 s a/c and it is just what i need in a car and kia offer the rio in the same level of trim
« Last Edit: August 07, 2016, 06:39:21 PM by monkeydave »

Paulwhitt20

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Re: The complainers.
« Reply #10 on: August 07, 2016, 06:45:05 PM »
I find it frustrating that we waited well over a year for the car to be released in Britain whilst it was already available in other parts of the world, but the technology still has glitches. It also feels cheaply made, but not cheap to buy. Eg flimsy boot floor, or not bothering to paint the bits you don't see from the outside (under the bonnet, fuel filler etc).

Skyrider

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Re: The complainers.
« Reply #11 on: August 07, 2016, 07:02:02 PM »
My car was built at the end of March 2016, the only place the paint is a bit thin is the centre of the bulkhead behind the engine. All other areas are fully painted including the inner front wings, bonnet slam panel, fuel filler recess and its lid.
« Last Edit: August 07, 2016, 10:25:12 PM by Deeps »

Skyrider

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Re: The complainers.
« Reply #12 on: August 07, 2016, 07:56:16 PM »
Reply to monkeydave, I haven't got the quote editing sussed yet.

For a basic car how about a Dacia Sandero? £5995. Tyre pressure monitoring is a legal requirement, along with ABS and ESC. I rented one in Tenerief for a few days, a 1.2 petrol model. It handled the mountains without problems.
« Last Edit: August 07, 2016, 08:14:07 PM by Deeps »

peteo48

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Re: The complainers.
« Reply #13 on: August 07, 2016, 08:38:29 PM »
I think one of the problems with forums, of all types, is that people tend to gravitate to them if they have an issue. That's not to belittle any problems owners might have but they may well not be representative of the owner profile as a whole - it's the nature of the beast.

The whole electronics/gadgetry issue is a problem across all high tech fields. Take Windows 10 - was this just an update for an update's sake - in short - to generate more sales? We become comfortable with a level of technological sophistication and it can sometimes be a struggle to move onwards and, possibly, upwards. Is innovation outstripping our capacity to absorb and adapt?

monkeydave

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Re: The complainers.
« Reply #14 on: August 07, 2016, 08:48:49 PM »
Reply to monkeydave, I haven't got the quote editing sussed yet.

For a basic car how about a Dacia Sandero? £5995. Tyre pressure monitoring is a legal requirement, along with ABS and ESC. I rented one in Tenerief for a few days, a 1.2 petrol model. It handled the mountains without problems.

i should have said basic and reliable (eg not french lol) and when did tyre pressure monitoring become a legal requirement?  i have had a look and it is only if fitted it will fail like for fog lights not like daytime running lights which all cars after 2012 have. some cars dont have tire sensors and that is great.
« Last Edit: August 07, 2016, 08:57:40 PM by monkeydave »

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