Clubjazz - Honda Jazz & HR-V Forums

Honda Jazz Forums => Honda Jazz Mk4 2020 - => Topic started by: IanG on May 18, 2022, 05:54:21 PM

Title: Driver’s seat wear
Post by: IanG on May 18, 2022, 05:54:21 PM
My driver’s side seat squab leatherette side has cracked, exposing the white inner material. The cracking appears to correspond to the area that creases when compressed.
Car is only 1 year old but 24k miles. I’m not a heavy or large person, no physical abrasion as on outer edge of seat, no cleaning products used and never experienced this issue with my previous cars  at later age and higher mileage.
Has anyone else the same issue? Dealer have taken photos and contacting Honda, so await outcome.
Title: Re: Driver’s seat wear
Post by: John Ratsey on May 19, 2022, 09:59:18 AM
I wonder if Honda overlooked that people tend to sit on the edge of the seat when getting in and out and chose the wrong material. I hope not, as this could turn into a major replacement exercise.
Title: Re: Driver’s seat wear
Post by: bobby boy on May 19, 2022, 12:39:47 PM
Some owners of the Suzuki Vitara have had this problem with their drivers seat, quite a discussion about it on their forum a while back. It was mentioned that regular treatment with suitable balms or oils could prevent this.Would be interesting to see Hondas recommendations for maintenance of this material.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 19, 2022, 01:24:10 PM
Having had a closer look I'm not surprised.

Where that bit of leather/PVC or whatever touches the side plastic, the plastic is a semi-sharp solid edge.

Not the best of designs.
Title: Re: Driver’s seat wear
Post by: sportse on May 19, 2022, 03:22:22 PM
Having had a closer look I'm not surprised.

Where that bit of leather/PVC or whatever touches the side plastic, the plastic is a semi-sharp solid edge.

Not the best of designs.

Looked at mine too - lifting the seat base cushion slightly away from the side trim I can already see a crease mark in the 'leather' that's likely to wear through in the future.

It usually can't be seen, but must be wearing away constantly until it splits.

It's a strange design fault, all they had to do was reinforce the material near the trim (it can't be seen usually) or round the trim edge so it's not wearing the side panel.

I thought manufacturers had robots that sat on seats loads of times to check for wear before they finalised the design/materials.
Title: Re: Driver’s seat wear
Post by: BROC on May 19, 2022, 04:25:54 PM
I suspect the 'robots' sit in the middle of the seat base, not sliding in and across from the side?
Title: Re: Driver’s seat wear
Post by: sportse on May 19, 2022, 04:29:36 PM
I suspect the 'robots' sit in the middle of the seat base, not sliding in and across from the side?

Managed to find a video of one with a bit of wiggle:


But maybe Honda assumed differently for the Jazz Mk4. They have been making Jazz for years so it's a strange thing to get wrong - maybe a consequence of the new anti-fatigue seats?
Title: Re: Driver’s seat wear
Post by: Kremmen on May 19, 2022, 04:32:33 PM
I think it needs a plastic insert to take away that sharp edge ....... rather sharpish (pun) before it starts costing.
Title: Re: Driver’s seat wear
Post by: guest9814 on May 20, 2022, 04:53:49 AM
Mine also cracked in this place, will present this to Honda
My car with me more then one year and 25000 km.
Title: Re: Driver’s seat wear
Post by: guest9814 on May 20, 2022, 12:18:07 PM
I not think that removing that plastic will help, my driver seat upholstery cracked exactly in middle of that artificial leather
(https://i.ibb.co/RT84KMd/353494-D7-7-EC2-400-E-B06-B-43193234-A2-BF.jpg) (https://ibb.co/CKLsyXD)
It’s looking like  cracks same shape.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 20, 2022, 02:25:47 PM
I can understand the horizontal tear but that looks odd.

2 sets of 5 tears, got a cat ?
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on May 20, 2022, 03:03:58 PM
I not think that removing that plastic will help, my driver seat upholstery cracked exactly in middle of that artificial leather
(https://i.ibb.co/RT84KMd/353494-D7-7-EC2-400-E-B06-B-43193234-A2-BF.jpg) (https://ibb.co/CKLsyXD)
It’s looking like  cracks same shape.
Does look strange.  Could it be cuts from a metal watch strap or charm bracelet  whilst  adjusting seat height? 
Title: Re: Driver’s seat wear
Post by: guest9814 on May 20, 2022, 03:52:25 PM
I’m not wearing anything on hands, and also not gave cat…..Unless we know how this material made we can’t understand why it cut so weird.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 20, 2022, 04:46:32 PM
I wonder if this would invalidate the warranty :

https://www.autoglym.com/leather-cleaner-balm

More to the point, would it help ?

or

Are those side panels vinyl, in which case normal baby oil would be best.
Title: Re: Driver’s seat wear
Post by: IanG on May 20, 2022, 05:13:24 PM
I not think that removing that plastic will help, my driver seat upholstery cracked exactly in middle of that artificial leather
(https://i.ibb.co/RT84KMd/353494-D7-7-EC2-400-E-B06-B-43193234-A2-BF.jpg) (https://ibb.co/CKLsyXD)
It’s looking like  cracks same shape.
Let me know how you get on with dealer warranty claim. I’m awaiting response from Honda, so will update forum with outcome.
Title: Re: Driver’s seat wear
Post by: sportse on May 20, 2022, 05:57:09 PM
I wonder if this would invalidate the warranty :

https://www.autoglym.com/leather-cleaner-balm

More to the point, would it help ?

or

Are those side panels vinyl, in which case normal baby oil would be best.

I don't think it's actual leather now, just plastic.

My last Volvo did actually have genuine real white leather seats that required treatment every 6 months.

It looks like the material they have used isn't thick enough and is just wearing out from being compressed when people normally sit on them.

The fix may likely be a new thicker seat base cover required - quite a lot of labour involved usually as they have to remove trim to do it.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 21, 2022, 05:50:07 AM
It's on my list to check later.

If you press leather with a finger, it produces spider like creases whereas vinyl doesn't.

Thinking again about @Roman issue, could that be a jacket with an unfastened zip that's dropped between the seat and closed door, or something along those lines as it doesn't look like natural crack/rip
Title: Re: Driver’s seat wear
Post by: guest9814 on May 21, 2022, 07:30:50 AM
It's on my list to check later.

If you press leather with a finger, it produces spider like creases whereas vinyl doesn't.

Depending on that test it's either leather balm or baby oil on the shopping list.

Thinking again about @Roman issue, could that be a jacket with an unfastened zip that's dropped between the seat and closed door, or something along those lines as it doesn't look like natural crack/rip
Nope
in summer there pretty hot and winter not so cold to wear jacet in car, on those rare days when it’s cool in the morning in winter, I put on a light down jacket that I take off before I get into the car, I put this jacket on the back seat.
Title: Re: Driver’s seat wear
Post by: guest9814 on May 21, 2022, 07:40:49 AM
from BMW forum
https://www.bimmerfest.com/threads/ahh-seat-cracking-covered-under-warranty.1060561/ (https://www.bimmerfest.com/threads/ahh-seat-cracking-covered-under-warranty.1060561/)
https://www.bimmerfest.com/threads/ahh-seat-cracking-covered-under-warranty.1060561/#lg=thread-1060561&slide=0
Same shape cracks as on my seat.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 21, 2022, 07:45:05 AM
Good find.

That looks almost exactly the same type of construction with the vinyl/leather/leatherette/faux leather going into a hard plastic side.

I've only ever known heated seats to be under real leather. I wonder if they are aiding dry vinyl.
Title: Re: Driver’s seat wear
Post by: guest9814 on May 21, 2022, 10:08:43 AM
Another one from Japan
This time it`s honda FIT 2020 e:HEV (Jazz MK4)
https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ (https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/)
Driver used car half year
picture somewere in middle of page
https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ImageID=3510675/ (https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ImageID=3510675/)
And in Japan dealers replacing seat covers
Translate page with google there many reports on this thread.
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on May 21, 2022, 12:43:09 PM
Despite numerous references to' leather'   in Honda advertising  they are  fairly obviously synthetic leather.  You can see the fabric backing in the cracks.  Real leather would be fibrous. 

Upon researching I was surprised to learn synthetic leather can also dry out and crack  and should be regularly cleaned and sealed with purpose made pvc treatments.   I suppose it makes sense. New  PVC car mats can be smelly until production solvents Evaporate.     I will have to investigate and start doing this  before the summer gets too hot. 8)

It could be argued the seat material is not fit for purpose if it cracks this easily  .  But it must be hard finding a material that resists both summer heat and  extreme cold   while remaining   flexible ,comfortable and durable.    Maybe their robotic  mechanical bum testing  did not include temperature variations. 

If I ever need to confront Honda or the dealer  with the problem it might help to be armed with photographs of the same thing happening to others.   Otherwise they might try to blame it on sharp  bracelets, back pocket buttons, and the like. 
Title: Re: Driver’s seat wear
Post by: Saycol on May 21, 2022, 01:41:15 PM
For what it’s worth, checked my Crosstar seat and all ok. Presumably the “water repellent “ upholstery does not (so far!) have the same problem as the EX.
Title: Re: Driver’s seat wear
Post by: shufty on May 21, 2022, 08:54:39 PM
... Hopefully as I get in and out of the seat without sliding across, mine will last longer?
Title: Re: Driver’s seat wear
Post by: guest9814 on May 22, 2022, 04:40:21 AM
That is post of Japanese driver from kakaky site in thread about cracks in driver seat upholstery
Sorry for google translate, it’s not always working correctly
“My own is a Fit 3 Blemium Brown interior seat, but it cracked.

I got a free replacement, but first of all I think that it will be the same if I handle it in the same way as before because there is no countermeasure product, so I will bring my body to the seat center when riding so as not to crush the side of the seat from above Especially when getting off, I put my hand on the door lock striker in the center pillar to prevent weight from being applied to the seat side surface.

When I saw it cracked, I thought it would be nice to make it from cloth.
I was worried about whether to use HVL or HVS, but when I saw this point, I thought it would be nice to use HVS.

However, if you are conscious of countermeasures when getting on and off, it seems that getting on and off so far has put a burden on the side part of the seat, and the shorter the foot, the more the load will be applied until the foot reaches the ground and the side will crack. It was concluded that people with long legs could get off before the load was too heavy and would not crack easily.

It seems that it is necessary to take measures on how to get off rather than expecting countermeasures.”

Title: Re: Driver’s seat wear
Post by: DWJazz2021 on May 22, 2022, 06:45:18 AM
Another one from Japan
This time it`s honda FIT 2020 e:HEV (Jazz MK4)
https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ (https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/)
Driver used car half year
picture somewere in middle of page
https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ImageID=3510675/ (https://bbs.kakaku.com/bbs/K0001231286/SortID=23975834/ImageID=3510675/)
And in Japan dealers replacing seat covers
Translate page with google there many reports on this thread.

Thank you very much for this. Reading indoors so not checked mine yet. I wonder if  Honda have tried to address this in later model years, quoting from a post further down in your link:

“ After consulting with the dealer, it was decided that the product could be repaired under the manufacturer's warranty.
It seems that the drawing number of the target part has changed twice, so it may be a countermeasure product. is what they said.
(It seems that the dealer does not know what kind of change was made.)

By the way, if it is not guaranteed, it costs about 20,000 yen for parts and about 10,000 yen for work”

20,000 yen = approx £125

Oh and the seat absolutely is not leather, I found out via Honda after purchase. Sales materials were/are misleading, so perhaps this is another angle if they don’t fix this issue at no cost to affected customers.

Title: Re: Driver’s seat wear
Post by: Kremmen on May 22, 2022, 07:21:44 AM
I'm going to leave mine alone and see what happens.

I'm very low mileage and the car is stored in a garage, not in direct sun, so hopefully it'll be OK.

If not I have the 5 year warranty.
Title: Re: Driver’s seat wear
Post by: John Ratsey on May 22, 2022, 01:26:45 PM
For what it’s worth, checked my Crosstar seat and all ok. Presumably the “water repellent “ upholstery does not (so far!) have the same problem as the EX.
The fabric covering my Crosstar's seats includes the sides.
Title: Driver’s seat wear
Post by: sportse on May 22, 2022, 02:13:48 PM
I’ve looked at mine and they have used fabric around the bits at the back of the base that they thought would get wear… but don’t appear to have considered that the fake leather sides would wear against the plastic trim.

(https://uploads.tapatalk-cdn.com/20220522/7e9ab0c3ee6222807a88dedefb396b19.jpg)
Title: Re: Driver’s seat wear
Post by: IanG on May 23, 2022, 09:13:47 PM
Booked my car in for 25k service on Friday. Asked if there had been a response from Honda warranty regarding seat wear yet and they informed me Honda are sending new seat base and the plastic side piece. Under warranty. They’ll need car for a day and will provide loan vehicle.
I’ll check replacement parts, to see if anything appears modified, such as the plastic side trim. Curious as to why they would change this part unless it had been modified, as it isn’t damaged or worn.
Title: Re: Driver’s seat wear
Post by: DERMOT on May 23, 2022, 10:10:01 PM
The side plastic trim is fairly rigid, and has vertical ribs. Previous cars would be more flimsy and not force the 'leather'' to fold so tightly.  I would imagine that the ' leather' is not as durable as real leather. Believe it is PU rather than vinyl.  RoHS3 for my industry has limited use of phthalates whose purpose is plasticisers ( for cable sheathing) . So I imagine that the auto chemical limitations are also limiting these . I read that the plasticisers rise to the surface overtime.
Title: Re: Driver’s seat wear
Post by: John Ratsey on May 24, 2022, 08:26:35 AM
Did a supplier make a change in the material without appreciating the consequences?

I hope that the problem only affects one batch of seats as this could get expensive for Honda. Warranty expiry won't provide a quick escape route as the fitness for purpose and latent defects aspects as consumer legislation are also relevent.
Title: Re: Driver’s seat wear
Post by: Kremmen on May 24, 2022, 08:45:16 AM
I had another look at mine and the sides do seem to be quite stiff to fend off over bending.

I sat in mine and bounced around and the sides don't move or flex.
Title: Driver’s seat wear
Post by: sportse on May 26, 2022, 01:46:08 PM
Looks like the fabric sides on the crosstar are much harder wearing than the plastic leather on the ordinary EX.

I think they may be slightly more comfortable too.
(https://uploads.tapatalk-cdn.com/20220526/5e5b9df56608cf8eb8fbbd10d02cd4cf.jpg)
Title: Re: Driver’s seat wear
Post by: alboy on May 30, 2022, 05:05:08 PM
I had a look at the seating in a new Jazz and the edge is quite thin and may cut into the seat , i have found this door edging https://www.amazon.co.uk/dp/B09M8MV1TN?ref=ppx_pop_dt_b_asin_title&th=1 (https://www.amazon.co.uk/dp/B09M8MV1TN?ref=ppx_pop_dt_b_asin_title&th=1)
It should fit and give it a smoother edge hopefully preventing it cutting the seat
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on June 16, 2022, 07:42:47 AM
The plastic part does have quite sharp edges and sharp ribs on its back.   But, as I think  Roman pointed out earlier, on- line photos of damage often show the 'leather' split somewhere else, not directly caused by these sharp edges.

Looks to me that when the seat is being upholstered these side panels are stretched quite tight before being firmly fixed to the seat frame  .  The additional strain when drivers get in and out, summer  heat drying out  the 'leather ' or extreme cold making it brittle  may cause the structure of the fake leather fabric to fail  at its weakest point.   I have had thin clothing split in this way when put under too much strain  ;D .  (Hot sun and bulging muscles of course  ;) ,not too much beer and too many pies. :P)     The plastic side trim may not be helping by concentrating the area under stress into a narrow strip. 

I have pre treated  mine with 'Turtle wax luxe leather'  leather and vinyl conditioner  .  Too soon to see if this has any benefit.
Word of warning here.    I have dark upholstery. The conditioner makes the 'leather' slightly darker, and of course you have to keep the conditioner away from the cloth areas.     The result actually looks good and more  leather like,  but if you extend treatment beyond just the vulnerable seat edges , you may end up having to treat every part of the leather interior to maintain a consistent colour match. .Only then do you realise just how much 'leather'  there is !     A job some will enjoy, and some will not.     Probably true of other makes of conditioner. 
Title: Re: Driver’s seat wear
Post by: ColinB on June 16, 2022, 10:01:54 AM
The diagonal cracking in the pictures looks to me more like a shear stress failure rather than abrasion on a sharp edge. This might happen if the occupant "shuffles" backwards and forwards on top of the seat whilst the lower edge of the seat sides is restrained. That's a perfectly natural thing for the driver to do, so the seat ought to be designed to cope with it. Either the design is wrong (material too stiff, maybe?) or its not been manufactured correctly.

Regarding the use of conditioner, these products are generally intended to help keep the surface clean. Faux leather is plastic so the conditioner won't soak in to keep the material supple in the way it would with real leather.
Title: Re: Driver’s seat wear
Post by: guest9814 on June 16, 2022, 06:36:15 PM
The diagonal cracking in the pictures looks to me more like a shear stress failure rather than abrasion on a sharp edge. This might happen if the occupant "shuffles" backwards and forwards on top of the seat whilst the lower edge of the seat sides is restrained. That's a perfectly natural thing for the driver to do, so the seat ought to be designed to cope with it. Either the design is wrong (material too stiff, maybe?) or its not been manufactured correctly.

Regarding the use of conditioner, these products are generally intended to help keep the surface clean. Faux leather is plastic so the conditioner won't soak in to keep the material supple in the way it would with real leather.

I believe that since the side part from faux leather is torn in the same way for different drivers, the reason is that when getting up from the seat, most of them turn slightly to the right (or left) before putting their foot on the road, as a result, the seat material twists and tears, I would say that the reason is not only in the weak upholstery material of the seat, but also in the fact that the foam under the upholstery on the sidewalls is too soft (but this is my opinion)
Title: Re: Driver’s seat wear
Post by: shufty on June 17, 2022, 08:20:44 AM
...What's the consensus on the EX steering wheel, leather or not?
General cleaning product or leather cleaner/protective cream?
Title: Re: Driver’s seat wear
Post by: sportse on June 17, 2022, 09:06:46 AM
...What's the consensus on the EX steering wheel, leather or not?
General cleaning product or leather cleaner/protective cream?
I think all the ‘leather’ is plastic.

I have a white steering wheel, and have just used wet wipes to clean it.
Title: Re: Driver’s seat wear
Post by: guest9814 on June 17, 2022, 12:08:13 PM
https://zenmarket.jp/en/yshoppingproduct.aspx?itemCode=desir-de-vivre_08p32-tza-000&c=42767
I think about this option, it`s genuine Honda part but if needed for car with rear armrest should be used part number 08P32-TZA-000A
quite pricy - 24035 Yen Japan (185$) before shipping  and unclear if this is a set for all car or only for one seat
Intresting does UK Honda dealers have this part numbers in their catalogues ....
Title: Re: Driver’s seat wear
Post by: Kremmen on July 15, 2022, 07:48:10 AM
Just out of interest, something I just thought of

Those with the split side seat ..... do you use the seat heater ?
Title: Re: Driver’s seat wear
Post by: IanG on July 15, 2022, 06:43:48 PM
I use the seat heater frequently during colder periods, as lots of cold early morning starts when traveling distances. Car now has over 30k on clock, 2 years old next April.
Still waiting for the replacement seat parts to arrive, which Honda are covering under warranty. Not chasing up, as want to push out the replacement as long as possible, to prolong the new seat base life. Car is being passed on to the wife soon and her mileage will be much reduced, so hopefully the replacement part will not suffer the same fate!
Title: Re: Driver’s seat wear
Post by: Kremmen on July 16, 2022, 04:57:31 AM
Thanks

Don't know what popped into my head but I wondered if the heater was drying out the plastic, pvc, faux-leather, whatever, and making it brittle.
Title: Re: Driver’s seat wear
Post by: guest9814 on July 16, 2022, 08:56:34 AM
Thanks

Don't know what popped into my head but I wondered if the heater was drying out the plastic, pvc, faux-leather, whatever, and making it brittle.

Not a case
Friend of mine own Jazz Elegance 2021, during Israel winter always uses seat heater and during summer not covering car to reduce heat in cabin (and when car parked temperature can reach 50 degrees C easily), she’s driver’s seat OKAY but she uses seats covers, i read discussion on kakaku where drivers also has exactly same damage to seat, they came to conclusion that this happens to drivers with short legs, they even started to think about how to disembark right to not damaging replaced seat, someone write to put hand on door lock on b pillar to reduce weight on seat cushions when exiting from car, I catch myself on that when I exiting the car I turn to door on seat then putting leg on ground and to reach ground I need to slide from seat so there something that Honda engenders not thinking about when they test seat for wear (when driver exiting the car he can turn to door on seat and that part of seat made from  material that  does not slip and if I sit on the seat in jeans it literally sticks to them and creaks during the trip, needless to say that when I get out of the car and turn to the door I twist this piece of leatherette or vinyls in addition to this to lower my leg  on the ground I have to slide off the seat if I'm not holding on to the body of the car.
apparently I’ll have to carry a stand with me so that it’s more convenient to get out of the car. (I joking 🙃)
Title: Re: Driver’s seat wear
Post by: sportse on July 16, 2022, 10:33:31 AM
Honda do seem to have dropped the ball with the Mk4 Jazz.

Loads of silly problems that shouldn’t happen to a manufacturer that has been in business many years.

Basic things like seat material, etc.

On mine, the boot catch and bonnet catch require slamming. I’ve complained to several dealers and they say that’s how Honda designed them!

No other car manufacturer has such poor quality.

Maybe to a tiny extent excusable if you were a brand new manufacturer with a cutting edge car that no one else had… but not for a mainstream manufacturer.
Title: Re: Driver’s seat wear
Post by: Kremmen on July 16, 2022, 10:41:43 AM
I adjusted my bonnet catch, now closes more easily and still shuts flush.
Title: Re: Driver’s seat wear
Post by: sportse on July 16, 2022, 11:37:10 AM
I adjusted my bonnet catch, now closes more easily and still shuts flush.

Thanks

The two dealers I tried told me it was operating as designed and said there was no adjustment :(

It's a strange design - you can't push the bonnet down to lock as it will bend, so the official workshop method of closing it showed to me by the workshop manager is to lift it high and throw it down!

With a giant bang that has people all around looking at you as they think you are having a rage attack on your car.

Same for the tailgate - any attempt to close it normally results in it only half locking if the other doors are shut.

To get it to lock you have to do a similar procedure of lifting it high and throwing it down... with another big bang.
Title: Re: Driver’s seat wear
Post by: Jazzik on July 16, 2022, 11:40:08 AM
No other car manufacturer has such poor quality.
(https://www.cheesebuerger.de/images/midi/konfus/a014.gif)

Didn't meet any of this 'loads of silly problems'... even the bonnet and tailgate close 'normal'. Maybe our dealer did before delivery what Kremmen did himself?

Edit.
Just a translation from a post on the MOTORTALK (German) forum:

"So the second service at mileage 35200 is over.

Service AB, i.e. an oil change and inspection without a pollen filter (I change it myself) cost me €251.

The jazz continues to run like clockwork. I am still extremely satisfied. Fast and economical, compact but still very spacious. Great chassis and steering, high long-distance comfort. Great LED light, timeless and "friendly" design.

Well done Honda!"


This guy seems as satisfied as we are, so it looks like it's not all "just trouble" with the Jazz...  ;)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 16, 2022, 02:34:52 PM
To sportse
Try to close boot when one of doors opened,
I expiriensed boot closing problems before with Suzuki Vitara, when you try to close boot agresively the air not escaping from cabin throught boot valves efectively, and boot not closing.

It's a strange design - you can't push the bonnet down to lock as it will bend, so the official workshop method of closing it showed to me by the workshop manager is to lift it high and throw it down!
That realy weird, to close bonnet on my Jazz i lifting it 10-20cm from locked position and relese it.
Title: Re: Driver’s seat wear
Post by: sportse on July 16, 2022, 03:22:46 PM
To sportse
Try to close boot when one of doors opened,
I expiriensed boot closing problems before with Suzuki Vitara, when you try to close boot agresively the air not escaping from cabin throught boot valves efectively, and boot not closing.

It's a strange design - you can't push the bonnet down to lock as it will bend, so the official workshop method of closing it showed to me by the workshop manager is to lift it high and throw it down!
That realy weird, to close bonnet on my Jazz i lifting it 10-20cm from locked position and relese it.

Thanks, the problem with the boot is if I close it slowly it doesn't latch. The only way to get it to shut is to slam it.

Unless someone has a door open, then it shuts normally. Maybe there are faulty valves in the car?

My bonnet has to be violently thrown down from 60cm to get it to shut. Two dealers have said this is normal.

On any other car you can also gently lower it, then press on the bonnet to close the catch if you don't want to drop it. But on Jazz, I was told by the dealer the metal is so thin it will bend if you do that.
Title: Re: Driver’s seat wear
Post by: sportse on July 16, 2022, 03:29:53 PM

Didn't meet any of this 'loads of silly problems'... even the bonnet and tailgate close 'normal'. Maybe our dealer did before delivery what Kremmen did himself?

There are lots of people in the UK finding very poor pre-delivery inspections sadly - looks like you have better dealers there.

Certainly the giant Honda dealer I bought my car from now sells MG cars, despite being one of the biggest dealers previously.

I know someone who bought a brand new crosstar recently... no wallet for the service book and owners manual supplied. Honda+ not activated and not told about the emergency phone number for breakdown service, so without the app they had no way of contacting them.

I've heard of others with poor 12V batteries, low fuel lights on with delivery, etc.

A really poor show in quality, reflects badly on Honda.

FYI service costs here for a simple car that shouldn't need much doing:

Year 1 £275

Year 2 £466!

Year 3 £325

If the other user has only had 2 services at 35,000km that's very high - my own oil was black and stank at only 10,000 miles.
Title: Re: Driver’s seat wear
Post by: NoelM on July 16, 2022, 03:46:51 PM
Quote
There are lots of people in the UK finding very poor pre-delivery inspections sadly - looks like you have better dealers there.

Where have you got that from
Title: Re: Driver’s seat wear
Post by: guest9814 on July 16, 2022, 03:50:15 PM
Thanks, the problem with the boot is if I close it slowly it doesn't latch. The only way to get it to shut is to slam it.
Unless someone has a door open, then it shuts normally. Maybe there are faulty valves in the car?

You can check this valves easily, they located on the side where emergency inflation kit stored, when you take away sealnat bottle there it is, or when you closing right rear door in fairly quiet place you can hear thes valves closing sound.
Title: Re: Driver’s seat wear
Post by: Jazzik on July 16, 2022, 04:00:48 PM
Same for the tailgate - any attempt to close it normally results in it only half locking if the other doors are shut.

To get it to lock you have to do a similar procedure of lifting it high and throwing it down... with another big bang.

Thanks, the problem with the boot is if I close it slowly it doesn't latch. The only way to get it to shut is to slam it.

Unless someone has a door open, then it shuts normally. Maybe there are faulty valves in the car?

Page 180 of my, but also your manual:

To close the tailgate, grab the inner handle,
pull the tailgate down and push it closed
from outside
.


So don't try to throw it closed.

Title: Re: Driver’s seat wear
Post by: sportse on July 16, 2022, 04:02:36 PM
Same for the tailgate - any attempt to close it normally results in it only half locking if the other doors are shut.

To get it to lock you have to do a similar procedure of lifting it high and throwing it down... with another big bang.

Thanks, the problem with the boot is if I close it slowly it doesn't latch. The only way to get it to shut is to slam it.

Unless someone has a door open, then it shuts normally. Maybe there are faulty valves in the car?

Page 180 of my, but also your manual:

To close the tailgate, grab the inner handle,
pull the tailgate down and push it closed
from outside
.


So don't try to throw it closed.

Thanks - the service manager of the local Honda dealer was the one that told me to throw it down.

I'll try the push, hopefully much better.
Title: Re: Driver’s seat wear
Post by: guest9814 on July 16, 2022, 04:04:59 PM
Same for the tailgate - any attempt to close it normally results in it only half locking if the other doors are shut.

To get it to lock you have to do a similar procedure of lifting it high and throwing it down... with another big bang.

Thanks, the problem with the boot is if I close it slowly it doesn't latch. The only way to get it to shut is to slam it.

Unless someone has a door open, then it shuts normally. Maybe there are faulty valves in the car?

Page 180 of my, but also your manual:

To close the tailgate, grab the inner handle,
pull the tailgate down and push it closed
from outside
.


So don't try to throw it closed.
Damn this should be printed on first page ;)
Title: Driver’s seat wear
Post by: sportse on July 16, 2022, 05:12:30 PM
I tried pushing the tailgate, it doesn’t work on mine unfortunately- only slamming like the dealer showed me works  :(

Same with the 60 cm throw down for the bonnet. I tried every other way and thought I’d have to call Honda assist when I first bought the car as there was no way to close it after I’d checked the oil.
Title: Re: Driver’s seat wear
Post by: Jazzik on July 16, 2022, 05:35:45 PM
It seems you have a different Jazz than most here.
Just got back from the garage and checked the oil and other fluids as we leave tomorrow for a week's holiday on the Baltic coast.
Also removed all the unnecessary rubbish from the boot. I close the tailgate so to say with 2 fingers and the bonnet closes neatly when I let it fall from about 35 to 45 cm (didn't measure...) height.

Title: Re: Driver’s seat wear
Post by: R2D3 on July 16, 2022, 05:51:53 PM
Honda do seem to have dropped the ball with the Mk4 Jazz.

Loads of silly problems that shouldn’t happen to a manufacturer that has been in business many years.

Basic things like seat material, etc.

On mine, the boot catch and bonnet catch require slamming. I’ve complained to several dealers and they say that’s how Honda designed them!

No other car manufacturer has such poor quality.

Maybe to a tiny extent excusable if you were a brand new manufacturer with a cutting edge car that no one else had… but not for a mainstream manufacturer.

"No other car manufacturer has such poor quality."

Don't you believe it.  When the dealer delivered my previous car (BMW X1) he was unable to close the bonnet and we both had to read the instruction manual.  That didn't exactly help as it said to simply release the bonnet from a height of about 2 feet and let it drop.  However, having gas struts, the bonnet simply lifted up!  We resolved the closing issue by pushing down, with some force, at the position of the two bonnet catches - about 1 foot from the front edge.
Title: Driver’s seat wear
Post by: sportse on July 16, 2022, 06:24:04 PM
It seems you have a different Jazz than most here.

I seem to think so:

Boot & bonnet don’t close without slamming

Rain sensitive wipers don’t wipe often enough

Auto headlights don’t come on quickly enough in high speed tunnels

Heated steering wheel is barely luke warm

Infotainment takes 40 seconds to boot sometimes with nothing plugged in

Randomly you cannot connect a phone to the car no matter what you do

Air conditioning only adequate, with high fan speeds most of the time

And more…

Maybe I have a Friday afternoon car?
Title: Re: Driver’s seat wear
Post by: Jazzik on July 16, 2022, 07:45:16 PM
Maybe I have a Friday afternoon car?

I have no idea how that goes in Japan, but I suspect an (early) Monday morning car... (https://www.cheesebuerger.de/images/smilie/musik/e030.gif)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 17, 2022, 05:39:48 AM
My replies related to hood and boot locking becomes off topic, sorry about that
Filmed mine.
On hood I adjusted rubber support under hood (they used to align hood to car body parts) after the adjustment hood closing flawlessly
Boot not touched but almost no problems to close it
Title: Re: Driver’s seat wear
Post by: Kremmen on July 17, 2022, 05:50:50 AM
I did post my bonnet alignment change, with images ages ago.

https://clubjazz.org/forum/index.php?topic=13682.msg110757#msg110757

I did it because the owner manual advice to drop it from 18" just didn't work. It didn't need much adjustment, only a couple of mm and it now closes from just over 12" and the shut line is still smooth.

It also made the bonnet slightly easier to open in that I don't need to pull so hard on the inside lever to make it pop. It was very stiff.
Title: Driver’s seat wear
Post by: sportse on July 17, 2022, 06:39:17 AM
Many thanks- yes, we do have completely different cars.

My tailgate usually takes 2-3 tries to close every time , with increasing slamming force until it finally closes.

Two main dealers have told me that’s normal.

One even sent me a  health check video of the mechanic saying it was normal and dropping/pushing it from height.

Yours closes how I would expect it to close.
Title: Re: Driver’s seat wear
Post by: shufty on July 17, 2022, 08:03:52 AM
...I adjusted the bonnet catch as per Kremmen's post. Need to look at it again though as it's still a bit of a high drop but much better than before.

I had the 'boot strap' fitted at time of purchase and don't have a problem when closing the boot.
It's easier to 'swing' it down to close it and sometimes a helping hand is required just before the latch connects but nothing close to a slam!
Title: Re: Driver’s seat wear
Post by: sportse on July 17, 2022, 08:24:03 AM
...I adjusted the bonnet catch as per Kremmen's post. Need to look at it again though as it's still a bit of a high drop but much better than before.

I had the 'boot strap' fitted at time of purchase and don't have a problem when closing the boot.
It's easier to 'swing' it down to close it and sometimes a helping hand is required just before the latch connects but nothing close to a slam!

For me, no matter what I do it's several goes to try and get the tailgate shut, before it eventually does with a loud slam. Bonnet is a violent throw down slam every time otherwise I will be there for ages trying.

There are only 3 main dealers near me:

- the one I bought the car from, now seems to be concentrating on MG as a big area of their site is MG sales/branding

- the one I use for servicing, and who used to service my civic and accord very well

- another dealer in a large town that used to be good, but now don't open early and don't have loan cars despite being out of town... and don't bother to reply to emails either. I expect them to close soon.

So I'm stuck for getting things done.
Title: Re: Driver’s seat wear
Post by: Kremmen on July 17, 2022, 08:27:47 AM
There are dealers and there are dealers

I drive past one in Ruislip to get Crown Honda Bushey.
Title: Re: Driver’s seat wear
Post by: sportse on July 17, 2022, 09:23:07 AM
My current servicing dealer is a 50 mile round trip :( The nearest one to me apart from the other two.

There aren't that many Honda dealers around any more here unfortunately.
Title: Re: Driver’s seat wear
Post by: shufty on July 17, 2022, 09:35:06 AM
...My nearest 3 dealers are 6,13 and 14 miles away. I've apparently got 8 dealers within 60miles!

I'm in Vertu Honda territory  :)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 17, 2022, 06:39:12 PM
Today was the day i get my drivers seat base replaced, but i so tired that didn’t check work done correctly, after I back home, I looked underneath the seat….
Found 2 sleeves with wires
(https://i.ibb.co/YyPZQGX/19165397-5-EC5-43-BA-A55-C-B786522-B11-B7.jpg) (https://ibb.co/YyPZQGX)
which I don't think should be where I can see them, can someone  take a clear photo of driver seat base from behind with a flash please  ?
Title: Re: Driver’s seat wear
Post by: ADCO on July 17, 2022, 09:07:02 PM
Long time lurker here and first time posting so hope this is of help. Your seat seems to correspond with mine although RH drive seat.
Title: Re: Driver’s seat wear
Post by: guest9814 on July 17, 2022, 09:58:52 PM
The problem on sides of seat base in my picture, there 2 fabric sleeves with wires that going to the back of seat that should be inside (behind fabric skirt), but tecnitian not put them in right place, they should go throught litle hole of seat base cushion on sides and then under seat to connectors and that way they will be hiden and not reachable by passengers foots, reroute them not a big problem but how to deal with this wires if that goes to SRS.
Needed to take new parts and repair all at home.
Title: Re: Driver’s seat wear
Post by: Zaier on July 29, 2022, 08:46:06 AM
I'm joining the club right now, I've checked my driver seat this morning, and after 1 year and 10 months of owning my Jazz, the "leather" side part of the seat is cracking.
I'm just 73kg so I'm not seating over the side etc. while driving, I'm pretty sure that cracked while getting in and out the car.
I'll ask my dealer what Honda wants to do about it.(https://uploads.tapatalk-cdn.com/20220729/4af5cf98dbb19458376a096bf2f13ca0.jpg)
Title: Re: Driver’s seat wear
Post by: Wonder on July 29, 2022, 10:48:01 AM
Hi, later I will also go and check my seat, although I would be surprised to see it damaged, I have so few kilometers on the car that I do not expect to find any damage,
but what happens only on the driver's seat (and therefore would suggest the wear of the seat) or also on that of the passenger (and therefore would suggest poor quality of the material)?
(Sorry for the mistakes I used Google translate)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 29, 2022, 11:10:16 AM
Seat cover made in China, when I inspected badly installed after fix i seen part number and where the part made on sticker
Title: Re: Driver’s seat wear
Post by: guest9814 on July 29, 2022, 11:15:51 AM
Maybe i will replace at second time mine to one that goes with SR model(there no “leather”)
Why i not asked Honda to do that now …..
Title: Re: Driver’s seat wear
Post by: guest9814 on July 29, 2022, 11:18:09 AM
Hi, later I will also go and check my seat, although I would be surprised to see it damaged, I have so few kilometers on the car that I do not expect to find any damage,
but what happens only on the driver's seat (and therefore would suggest the wear of the seat) or also on that of the passenger (and therefore would suggest poor quality of the material)?
(Sorry for the mistakes I used Google translate)
I sure if you driving alone only your side will be affected, i almost all time drive alone. No passenger sitting on front passenger seat every day.
Title: Re: Driver’s seat wear
Post by: guest9814 on July 30, 2022, 09:15:25 AM
Speaked with my frend that almost same time as me bought Jazz, he not have this part of seat failed but when he  out from car he steps on ground without needing to wigle on seat (he have longer foots then i) different body proportion so i think drivers from Japan right about that.
Now whatt`s should i do ?
Wear high sole shoes, or take with me in car something to step on when i out from car ?
Or sit in car realy low so will no see good road and sun shades not helping anymore ?
Title: Re: Driver’s seat wear
Post by: Jazzik on July 30, 2022, 10:16:03 AM
You don't have to do anything. Your Elegance has no "leather" parts in the seats at all, so the problem does not exist for you.  ;)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 30, 2022, 10:55:41 AM
You don't have to do anything. Your Elegance has no "leather" parts in the seats at all, so the problem does not exist for you.  ;)
There we in same boat  :P
EX not have leather to
Title: Re: Driver’s seat wear
Post by: Jazzik on July 30, 2022, 11:26:57 AM
That's why "leather"... ;)
Title: Re: Driver’s seat wear
Post by: guest9814 on July 30, 2022, 11:48:24 AM
After mine fixed errors registered in SRS and body electrical modules, with errors on SRS and driver belt who knowh if belt fastener and driver air bag will work when they will be needed
No Check engine or SRS error on instrument panel but there 5 errors stored in ECU  :o
Technical in another Honda dealer workshop checked with Honda diagnostic tool and confirmed that workshop that did replacement of seat cover did that not right, 12v battery not disconnected before work !!!!
He cleared errors checked another time and said no problem with airbags or seat belt.

Title: Re: Driver’s seat wear
Post by: Ged 15 on August 08, 2022, 06:35:46 PM
Hi Guys, I have a Jazz EX hybrid, 2021 reg, bought it from Holdcroft Honda about 6 months ago with 5600 on the clock,about a month ago I was cleaning the inside and  noticed a series of rips/ delaminating of the drivers seat edge exactly as in the previous photos!, I’m not heavy, I’m 66 yrs of age so don’t rag it,don’t own a cat, We worked it out ,we’ve owned approximately 18/20 vehicles in that time and never ever owned one with such a badly damaged seat!! Took it back to Holdcroft who took photos and made a report and sent it Honda Warranty dept, after a few weeks they rung me today to say they think it’s wear and tear!! Really,get a grip, if this isn’t acknowledged and repaired/ replaced under warranty I’ll lose thousands when I come to change the car, never owned a Honda before and I can see this being the last, if this is how they treat customers who only 6 x months ago gave them £21000
Title: Re: Driver’s seat wear
Post by: BROC on August 09, 2022, 04:00:48 PM
All of the photos showing damage to the car seat show the dark grey finish, has anyone experienced the problem with the light coloured seats?
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on August 10, 2022, 07:53:00 AM
Hi Guys, I have a Jazz EX hybrid, 2021 reg, bought it from Holdcroft Honda about 6 months ago with 5600 on the clock,about a month ago I was cleaning the inside and  noticed a series of rips/ delaminating of the drivers seat edge exactly as in the previous photos!, I’m not heavy, I’m 66 yrs of age so don’t rag it,don’t own a cat, We worked it out ,we’ve owned approximately 18/20 vehicles in that time and never ever owned one with such a badly damaged seat!! Took it back to Holdcroft who took photos and made a report and sent it Honda Warranty dept, after a few weeks they rung me today to say they think it’s wear and tear!! Really,get a grip, if this isn’t acknowledged and repaired/ replaced under warranty I’ll lose thousands when I come to change the car, never owned a Honda before and I can see this being the last, if this is how they treat customers who only 6 x months ago gave them £21000
There is lots of evidence on line ,internationally ,that this is a problem, and that Honda is  rectifying it under warranty. Or they are in  some countries.    This thread has become a bit bloated with other issues, so I  am not sure anyone  has yet made  a successful warranty claim in the UK.    But the fact remains   ,if Honda have accepted liability in one country  how can they with honour claim its fair wear and tear in another?.

I suspect the problem is that Honda Uk (and several other car manufacturers) use an Independent warranty provider company to administer,and filter out, claims.    They certainly do for the 5 year  servicing/recovery deal, and this company  write letters, send E mails etc using the Honda Logo, so its easy to assume the decision is made by Honda.  To be fair I dont know to what extent this happens  within the first 3 years , whether claims are routinely passed to Honda themselves for a decision, and they might be under instructions from Honda  to reject all  seat cracking complaints. 
These companies are in effect  Insurance companies..  Honda saves the cost of employing their own staff, and the company bears some of the risks ,such as providing vehicle recovery etc.    Their customer is Honda,not the individual claimants.  So by rejecting claims they make more money, and keep Honda Happy.     And its not their reputation that is damaged by rejecting reasonable  claims if they can get away with it , its Hondas. 
But you do wonder at the competence of Hondas management  to seek short term cash savings in a way that trashes their own reputation as a car maker.  All car makers make mistakes.  Its their willingness to rectify them that is the key to their survival as a company.

I wouldnt accept this decision as final.  I'd point out   Honda have accepted liability elsewhere , and try to establish at what level  the decision was made.   Complaints departments  tend to get in a culture of the complainant being the enemy,  and a reluctance to 'pass the buck'  upstairs.  A more senior management  may be horrified at the decisions  being made that he or she has failed to properly supervise, and might be grateful for the opportunity to 'cover their back'  by a more sensible resolution less likely to harm the continued contract with Honda, or Hondas own reputation.

If this fails   try and inform a Senior Honda executive  directly.  Cut out the middle' men'.  Senior executive like to find out what they have been missing. 

Also ,as a last resort ,there may be protection  under consumer law  , for goods not fit for purpose.   Companies certainly dont like receiving court papers or being sued,or having to employ lawyers.  .  Citizens advice bureau or Local Trading standards may be able to advise.

Try and keep any communication polite ,but determined, dont go in with 'all guns blazing,'  or make threats you cant, or wont keep, or may appear to be blackmail. 
Title: Re: Driver’s seat wear
Post by: John Ratsey on August 10, 2022, 01:49:28 PM
Also ,as a last resort ,there may be protection  under consumer law  , for goods not fit for purpose.   Companies certainly dont like receiving court papers or being sued,or having to employ lawyers.  .  Citizens advice bureau or Local Trading standards may be able to advise.
I wouldn't leave that until last. A polite letter to Holcroft Honda reminding them of the "fitness for purpose" requirement of consumer law puts the onus on them to continue to argue with Honda (a comment mentioning that a search of the internet reveals that this problem has occurred elsewhere may be appropriate). Pretend leather sides to car seats should not crack up in a year, or even 10 years, if the material used is suitable for the usage. And for those where the cracking starts after the warranty period ends, if the material is inherently suitable then there's the latent defect provision.
Title: Re: Driver’s seat wear
Post by: Kremmen on August 12, 2022, 03:18:42 PM
Hopefully I won't have any issue but if they tried to fob me off I'd be straight onto Which? Legal.

I've been a paid member for many years and only used them once and that got me a full refund very quickly when they got involved.

They specialise in faulty goods and the law.

Our seat sides should not be cracking in such a short time and especially as this part is never touched or brushed against. It's clearly not fit for purpose on those with issues.
Title: Re: Driver’s seat wear
Post by: ndavey1 on September 05, 2022, 06:14:49 PM
Just checked my Jazz SR, thinking surely my seat is fine as I’m so careful getting in and out, and shocked to see it cracking in the same place. I literally put no pressure on the side getting in and out and am so careful to keep the car pristine. I can’t believe this.  :-[
Title: Re: Driver’s seat wear
Post by: Zaier on September 05, 2022, 06:18:40 PM
Don't worry you're not alone at all, I've found this only after discovering this topic on the forum.
I could have never imagined this would have happened to me too.
Anyway, in 30 days I'll have my car serviced, so in that occasion I'll show this to the shop and ask about a warranty repair.
Title: Re: Driver’s seat wear
Post by: Saycol on September 05, 2022, 08:49:05 PM
Anybody experienced the seat cracking on a Crosstar? Or is the “water repellent “ upholstery not susceptible to this particular problem?

(My Crosstar is OK)
Title: Re: Driver’s seat wear
Post by: NoelM on September 05, 2022, 09:33:11 PM
No mine is fine. Checked the area and the upholstery is fine. Felt around a bit and there appears to be a groove in the foam behind the outer material. I think this gives it more flexibility
Title: Re: Driver’s seat wear
Post by: aphybrid on September 06, 2022, 07:20:57 AM
No mine is fine. Checked the area and the upholstery is fine. Felt around a bit and there appears to be a groove in the foam behind the outer material. I think this gives it more flexibility

Likewise
Title: Re: Driver’s seat wear
Post by: mitchelln on September 08, 2022, 09:11:23 AM
So do you think Honda have changed the design now to sort this out? One to keep an eye on I guess!
Title: Re: Driver’s seat wear
Post by: Zaier on October 13, 2022, 01:33:38 PM
Update on my seat, I had my car serviced two weeks ago, and I've signaled the broken side of the seat to my service.
Honda accepted the reparation under warranty the next day, the seat took a week to be delivered to the service, and next week I'm going to have it replaced.
I'll try to check if there's something different under the side on the new one.
Title: Re: Driver’s seat wear
Post by: Kremmen on October 13, 2022, 03:12:32 PM
I've seen posts on another forum where one dealer said Honda had rejected the claim but another dealer got it through without Honda querying a duplicate claim.

Makes you wonder.
Title: Re: Driver’s seat wear
Post by: Zaier on October 13, 2022, 03:15:59 PM
Maybe different Honda countries subsidiaries manage the warranty in a different way, as far as Honda Italy, this is my first warranty claim, and if it works in this way I can only recommend them.
Title: Re: Driver’s seat wear
Post by: Zaier on October 28, 2022, 08:47:46 PM
Yesterday I got my Jazz back after the seat cushion change.
The new one seems to be different in the lateral side filling, and the vinyl seems softer and with less tension the previous one.
The seat confort and the others materials feels exactly the same as the previous ones.
So at the moment in fully satisfied, not only Honda have replaced it immediately and without any complain, but the new part seems to be different, so I'm not expecting the same problem to happen again.
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on October 29, 2022, 07:06:27 AM
It does seem that the number of claims and knowledge of the issue, has reached the point where Honda ,or  local Honda subsidiaries  can no longer claim with any honour that the damage is 'fair wear and tear'. The value of social media and on line forums .  ;D

Mine is fine so far .  But I am now strangely 'torn' (excuse pun ) between hoping it will go sooner  while its still under warranty ,rather than later when its not.   Or its  not  needed until the car is old enough  that a discrete patched repair wont matter much.   Or better still ,never needed.

Its good to know the replacement has improved materials and fitting. Not just replacing like with like.

When my Yaris, alongside many other Asian cars, had an airbag  recall due to instances of age deterioration it took more than two years before  Toyota were finally able to obtain enough parts.   By this time the car was already 8 years old.  I was expecting it to be an alternative upgraded airbag without the problem. But no, it was exactly the same part  only newer stock.  Presumably they hoped it would now outlast the car.   

Title: Re: Driver’s seat wear
Post by: christiansem on February 25, 2023, 05:55:39 PM
My seat as well: after Honda dealer checked, they gave the okay to the change of that seat. I have to say I did not pay attention if any change has been upgraded to the internal design...
My driver’s side seat squab leatherette side has cracked, exposing the white inner material. The cracking appears to correspond to the area that creases when compressed.
Car is only 1 year old but 24k miles. I’m not a heavy or large person, no physical abrasion as on outer edge of seat, no cleaning products used and never experienced this issue with my previous cars  at later age and higher mileage.
Has anyone else the same issue? Dealer have taken photos and contacting Honda, so await outcome.
Title: Re: Driver’s seat wear
Post by: dannyboi on April 21, 2023, 11:03:10 AM
Just checked my Jazz SR, thinking surely my seat is fine as I’m so careful getting in and out, and shocked to see it cracking in the same place. I literally put no pressure on the side getting in and out and am so careful to keep the car pristine. I can’t believe this.  :-[
I have the same problem, like you I polish with "leather  cleaner", & noted it last week cracks, took the car back to Honda Vertu Boston who are going to replace the drivers seat
Title: Re: Driver’s seat wear
Post by: dannyboi on April 21, 2023, 11:15:36 AM
I have the same problem, car 1.5 years old, me 9 stone & careful ,I returned the car to Boston Honda Vertu, they took photos & forwarded them to Honda UK, phone call today to bring the car in next week, they are going to replace the drivers seat.
Title: Re: Driver’s seat wear
Post by: Kremmen on April 21, 2023, 01:23:13 PM
Quite a while ago I asked if those with this problem used the heated seats, no reply.

This type of plastic can easily dry out and crack.
Title: Re: Driver’s seat wear
Post by: Zaier on April 22, 2023, 02:26:48 PM
I use heathed seats, but only 3 months a year and for few minutes, I don't think the problem is related, because the heath comes only from the fabric part of the seat and the vinyl leather is far from that part.
As I wrote in the past, after the replacement, I've noticed that the new vinyl is softer that the previous one, and the padding is less pronounced on the side, so I think it was just a problem of the material or some bad "measuring" of material amount.
Title: Re: Driver’s seat wear
Post by: Wonder on April 22, 2023, 07:40:25 PM
HI,
today just out of curiosity I tried to check my seat and......
it broke, unfortunately I had deluded myself that I didn't have this problem.
Now I wonder, how long does the car warranty cover?
or in any case is it considered a factory defect and is the seat always repaired?
The warranty will probably be different from each country, I'm in Italy, and I bought one of the first cars produced, I also have the warranty extension for 8 years, do you have any ideas or suggestions on what to do when I go to the dealer?
Obviously I'll have to wait until Monday to go.
Did they only change the driver's seat or the passenger seat as well?
Thanks everyone for the info
(sorry for the mistakes I used Goole Translate)
Title: Re: Driver’s seat wear
Post by: Zaier on April 23, 2023, 07:54:42 AM
I'm from Italy and I have the 8 year warranty too.
I had no issues in having the seat cushion replaced, I just went to the dealer, have them looking the seat, and then they got the ok from Honda in 1 day.
The seat arrived a couple of weeks later, I left the car for one day to have it replaced.
So far everything looks even better after 1 year.
Title: Re: Driver’s seat wear
Post by: Kremmen on April 23, 2023, 08:22:51 AM
Good to know Honda do realise there is a problem
Title: Re: Driver’s seat wear
Post by: Lord Voltermore on April 23, 2023, 10:26:13 AM
So what do they actually change?  The whole seat, just a seat base, or just some reupholstering.   ? Do they do both seats?

My point is, are replaced drivers seat frames with height adjustment mechanism  going into landfill  in RHD  Uk and LHD Europe  when there are customers who might be prepared to pay to have them shipped to countries where they could be rebuilt as an adjustable passenger seat. ?
Title: Re: Driver’s seat wear
Post by: Zaier on April 23, 2023, 11:15:25 AM
They changed just the seat base, understandable as changing the whole seat will imply also replacing the central airbag, and I guess much more expensive for Honda.
Title: Re: Driver’s seat wear
Post by: Wonder on April 24, 2023, 07:45:25 PM
I'm from Italy and I have the 8 year warranty too.
I had no issues in having the seat cushion replaced, I just went to the dealer, have them looking the seat, and then they got the ok from Honda in 1 day.
The seat arrived a couple of weeks later, I left the car for one day to have it replaced.
So far everything looks even better after 1 year.

HI,
I went to the workshop today, but unfortunately with the fact that it is a holiday here in Italy, they only gave me an appointment to return on May 4th.
I'll let you know what they tell me
Title: Re: Driver’s seat wear
Post by: Wonder on May 04, 2023, 02:34:06 PM
Hi everyone,
I took the car to the workshop today and they recognized the damage under warranty,
Now the new seat cover has been ordered and when it arrives they call me to do the replacement job.
The thing that has me puzzled is the warranty,
that is, I was told that the work is done under warranty because the car still has its original warranty, while the 8-year extension does not cover the interior of the car.
I was surprised by this statement.
Title: Re: Driver’s seat wear
Post by: Shiplake on February 25, 2024, 05:35:50 PM
My driver’s side seat squab leatherette side has cracked, exposing the white inner material. The cracking appears to correspond to the area that creases when compressed.
Car is only 1 year old but 24k miles. I’m not a heavy or large person, no physical abrasion as on outer edge of seat, no cleaning products used and never experienced this issue with my previous cars  at later age and higher mileage.
Has anyone else the same issue? Dealer have taken photos and contacting Honda, so await outcome.

Me too.